New PC: Blue Screen of Death! Help Please!

Hi,
I just got this laptop out of the box and the drivers are all up to
date. I have issues shutting down about 70% of the time. It takes
forever and sometimes doesn't shutdown at all. When it reboots I get a
bluescreen. I tried following the link to the microsoft website but it
was no help.

This is the message log: Please help me!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 839F5B98
BCP3: 84747030
BCP4: 86FF32B8
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini120107-02.dmp
C:\Users\Jayse\AppData\Local\Temp\WER-95925-0.sysdata.xml
C:\Users\Jayse\AppData\Local\Temp\WERD7D7.tmp.vers ion.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

It is brand new; it is under Warranty.
Take it back straight away.

"Jayse" wrote:

> Hi,
> I just got this laptop out of the box and the drivers are all up to
> date. I have issues shutting down about 70% of the time. It takes
> forever and sometimes doesn't shutdown at all. When it reboots I get a
> bluescreen. I tried following the link to the microsoft website but it
> was no help.
>
> This is the message log: Please help me!
>
> Problem signature:
> Problem Event Name: BlueScreen
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 4105
>
> Additional information about the problem:
> BCCode: 9f
> BCP1: 00000003
> BCP2: 839F5B98
> BCP3: 84747030
> BCP4: 86FF32B8
> OS Version: 6_0_6000
> Service Pack: 0_0
> Product: 768_1
>
> Files that help describe the problem:
> C:\Windows\Minidump\Mini120107-02.dmp
> C:\Users\Jayse\AppData\Local\Temp\WER-95925-0.sysdata.xml
> C:\Users\Jayse\AppData\Local\Temp\WERD7D7.tmp.vers ion.txt
>
> Read our privacy statement:
> http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
>

Hi,

As Mick has noted, as this is a new machine you should exercise your
warranty. Too few people do.

As a point of information, the error is related to a driver file. This could
be one that supports the hardware, or one that supports installed software
such as your antivirus product. If the manufacturer is unable to quickly
resolve it (and it may be a known issue that is easily resolved, but you
have to contact them and ask), return it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Jayse" <> wrote in message
news:2eeeae6f-050b-4687-acaf-...
> Hi,
> I just got this laptop out of the box and the drivers are all up to
> date. I have issues shutting down about 70% of the time. It takes
> forever and sometimes doesn't shutdown at all. When it reboots I get a
> bluescreen. I tried following the link to the microsoft website but it
> was no help.
>
> This is the message log: Please help me!
>
> Problem signature:
> Problem Event Name: BlueScreen
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 4105
>
> Additional information about the problem:
> BCCode: 9f
> BCP1: 00000003
> BCP2: 839F5B98
> BCP3: 84747030
> BCP4: 86FF32B8
> OS Version: 6_0_6000
> Service Pack: 0_0
> Product: 768_1
>
> Files that help describe the problem:
> C:\Windows\Minidump\Mini120107-02.dmp
> C:\Users\Jayse\AppData\Local\Temp\WER-95925-0.sysdata.xml
> C:\Users\Jayse\AppData\Local\Temp\WERD7D7.tmp.vers ion.txt
>
> Read our privacy statement:
> http://go.microsoft.com/fwlink/?link...3&clcid=0x0409