New Vista PC freezes locks up

I bought my g/f a new DELL PC with Vista Home. It worked great when I
set it up and copied all her files over. Now however since it has
been at her place she says it randomly freezes up. The mouse moves
but nothing can be clicked on. The reset button doesn't work and she
has to pull the power plug.

I checked the forums and groups. I checked the event log with no
specific errors sticking out. It hasn't frozen in the last two days.
I asked her to watch carefully and I'll post more specifics as I get
them.

Have you installed any new applications that might be incompatible? What
about attached hardware devices, are there any? Have you checked the Problem
Reports and Solutions applet in Control Panel > View History to see if there
are any messages relating to device or application failure?
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"todd" <> wrote in message
news: oups.com...
>I bought my g/f a new DELL PC with Vista Home. It worked great when I
> set it up and copied all her files over. Now however since it has
> been at her place she says it randomly freezes up. The mouse moves
> but nothing can be clicked on. The reset button doesn't work and she
> has to pull the power plug.
>
> I checked the forums and groups. I checked the event log with no
> specific errors sticking out. It hasn't frozen in the last two days.
> I asked her to watch carefully and I'll post more specifics as I get
> them.
>

Nothing out of the ordinary installed - macromedia flash, google
toolbar. No new hardware. I haven't checked the problem reports -
the PC locks up so I believe that it won't have had a chance to write
anything but I will check it.

On Oct 16, 5:11 pm, "Andre Da Costa[ActiveWin]" <andre...@hotmail.com>
wrote:
> Have you installed any new applications that might be incompatible? What
> about attached hardware devices, are there any? Have you checked the Problem
> Reports and Solutions applet in Control Panel > View History to see if there
> are any messages relating to device or application failure?
> --
> Andre
> Blog:http://adacosta.spaces.live.com
> My Vista Quickstart Guide:http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry"todd" <tstep...@gmail.com> wrote in message
>
> news: oups.com...
>
> >I bought my g/f a new DELL PC with Vista Home. It worked great when I
> > set it up and copied all her files over. Now however since it has
> > been at her place she says it randomly freezes up. The mouse moves
> > but nothing can be clicked on. The reset button doesn't work and she
> > has to pull the power plug.
>
> > I checked the forums and groups. I checked the event log with no
> > specific errors sticking out. It hasn't frozen in the last two days.
> > I asked her to watch carefully and I'll post more specifics as I get
> > them.

John here, customer advocate at Dell headquarters.

It sounds to me like the application problem probably applies here. I
would recommend following the procedures found in this KB article:

http://support.microsoft.com/kb/331796

The article explains how you can discover what programs, if any, are
causing this problem. Once you find that out, depending upon the
program, you can either uninstall it or reinstall it.

Let me know if this helps!

John
Dell Customer Advocate


--
DellCA
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todd <> wrote:

> I bought my g/f a new DELL PC with Vista Home. It worked great
> when I set it up and copied all her files over. Now however since
> it has been at her place she says it randomly freezes up. The
> mouse moves but nothing can be clicked on. The reset button
> doesn't work and she has to pull the power plug.

I know this isn't much help, but rather than pull the plug, she should
be able to hold in the power button for 5 or 10 seconds to force a
shutdown. That works on my new Dell, as well as my 7-year-old HP.

--
Ray
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