newspaper viewing at ancestry.com problems

I cannot view the newspapers at ancestry as I get an error up. I have
downloaded the viewer but I get an error up on the page,If I switch to the
basic viewer it works but is a poor image. Any suggestions?
Thanks
Alicia

Alicia Marshall wrote:

> I cannot view the newspapers at ancestry as I get an error up. I have
> downloaded the viewer but I get an error up on the page,If I switch to the
> basic viewer it works but is a poor image. Any suggestions?
> Thanks
> Alicia

And the tech support at Ancestry.com say...? If there is a viewer that is
required, perhaps it isn't compatible with Vista. Their tech support can
answer that question.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

Hi
Thanks but ancestry gives little help on technical computer problems.
regards,
Alicia
"Malke" wrote:

> Alicia Marshall wrote:
>
> > I cannot view the newspapers at ancestry as I get an error up. I have
> > downloaded the viewer but I get an error up on the page,If I switch to the
> > basic viewer it works but is a poor image. Any suggestions?
> > Thanks
> > Alicia
>
> And the tech support at Ancestry.com say...? If there is a viewer that is
> required, perhaps it isn't compatible with Vista. Their tech support can
> answer that question.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

using IE7 and vista ultimate 64 bit am able to view several of the news links with no problem.
no special viewer required.

try running IE with NO add on's or add on's disabled and see if it helps.








"Alicia Marshall" <Alicia > wrote in message news:1C951017-F263-4047-BF95-...
I cannot view the newspapers at ancestry as I get an error up. I have
downloaded the viewer but I get an error up on the page,If I switch to the
basic viewer it works but is a poor image. Any suggestions?
Thanks
Alicia

"Alicia Marshall" <> wrote in
message news:2DB090DB-6D7C-4784-B706-...
>
> Hi
> Thanks but ancestry gives little help on technical computer problems.
> regards,
> Alicia

The problem is likely not with the computer, but with the *software they
require*. So Ancestry is the place to start; they may have support forums.

That said, it may also be of no help whatsoever, and you may have very few
options.

For example, I've recently been through trying to deal with the manufacturer
of a major online-learning tool - in fact, the industry leader, the one that
owns the patents - and with helpdesks at various universities, trying to
figure out why *some few* laptops can't send mail more than a few lines
long using their systems. Yet, other laptops with the same software
configuration on the same network have no problem.

None of them had any clue as to why these problems happened. The
manufacturer's best (and only) advice was to "reinstall Java", though it is
demonstrably unrelated to the problem. After reporting there was no
effect, support ended.

(In case it's helpful, the workround was to set up a server system, log in
with Remote Desktop, and use that remote account to access the University
system. Works great, just slower).

So, in the end, you may simply have to use another system, as he problem may
have nothing to do with either the software or Vista.

But the place to start is with Ancestry support.

HTH
-pk

> "Malke" wrote:
>
>> Alicia Marshall wrote:
>>
>> > I cannot view the newspapers at ancestry as I get an error up. I have
>> > downloaded the viewer but I get an error up on the page,If I switch to
>> > the
>> > basic viewer it works but is a poor image. Any suggestions?
>> > Thanks
>> > Alicia
>>
>> And the tech support at Ancestry.com say...? If there is a viewer that is
>> required, perhaps it isn't compatible with Vista. Their tech support can
>> answer that question.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers
>> www.elephantboycomputers.com
>> Don't Panic!
>>

"Alicia Marshall" <Alicia > wrote in
message news:1C951017-F263-4047-BF95-...
>I cannot view the newspapers at ancestry as I get an error up. I have
> downloaded the viewer but I get an error up on the page,If I switch to the
> basic viewer it works but is a poor image. Any suggestions?
> Thanks
> Alicia


Alicia,
Try the new Enhanced Image Viewer

http://content.ancestry.com/Browse/i...th%3d10001.1.1

Why the Enhanced Image Viewer may not install
http://ancestry.custhelp.com/cgi-bin...p?p_faqid=2562

Announcement 06-11-2008

--------------------------------------------------------------------------------

We are currently running updates on our website which may be preventing you
from viewing original records.
We appreciate your patience and anticipate this issue will be resolved
shortly.
http://ancestry.custhelp.com/cgi-bin...p_sid=ti_vst6j

--
All the best,
SG

Is your computer system ready for Vista?
https://winqual.microsoft.com/hcl/
Want to keep up with the latest news from MS?
http://news.google.com/nwshp?tab=wn&ned=us&topic=t
Just type in Microsoft

On Jun 16, 3:32*pm, "Patrick Keenan" <t...@dev.null> wrote:
Mr. Keenan, I was reading on the net that you are a philanthropist, as
is your wife.
How do you reconcile giving millions to charity and defending a
terrorist state that has put the Palestinians in the largest open air
prison in world - Gaza, cut off food and fuel supplies, etc.
Collective punishment is not permitted by the Geneva Convention and
all other bodies of International law.
As a philanthropist, I would hope that you give those millions a year
out of seeing the need for donations due to seeing the suffering, and
by donating you are acting from the conviction that if a person is
able to alleviate suffering financially to do so. I would hope it is
not done to social climb and hop nob with the "haves" and "have
mores".
BTW, tell your wife to stop with the Botox already, aging is natural.
Botox is embarrassing to look at on a person's face, although the
person is not aware that people find it so. Usually, people feel sorry
for the person for resorting to Botox.

http://chitchatzionist.livejournal.com/

Mirelle
> "Alicia Marshall" <AliciaMarsh...@discussions.microsoft.com> wrote in
> messagenews:2DB090DB-6D7C-4784-B706-...
>
>
>
> > Hi
> > Thanks but ancestry gives little help on technical computer problems.
> > regards,
> > Alicia
>
> The problem is likely not with the computer, but with the *software they
> require*. * So Ancestry is the place to start; they may have support forums.
>
> That said, it may also be of no help whatsoever, and you may have very few
> options.
>
> For example, I've recently been through trying to deal with the manufacturer
> of a major online-learning tool - in fact, the industry leader, the one that
> owns the patents - and with helpdesks at various universities, trying to
> figure out why *some few* *laptops can't send mail more than a few lines
> long using their systems. * Yet, other laptops with the same software
> configuration on the same network have no problem.
>
> None of them had any clue as to why these problems happened. * * The
> manufacturer's best (and only) advice was to "reinstall Java", though it is
> demonstrably unrelated to the problem. * After reporting there was no
> effect, support ended.
>
> (In case it's helpful, the workround was to set up a server system, log in
> with Remote Desktop, and use that remote account to access the University
> system. * Works great, just slower).
>
> So, in the end, you may simply have to use another system, as he problem may
> have nothing to do with either the software or Vista.
>
> But the place to start is with Ancestry support.
>
> HTH
> -pk
>
> > "Malke" wrote:
>
> >> Alicia Marshall wrote:
>
> >> > I cannot view the newspapers at ancestry as I get an error up. I have
> >> > downloaded the viewer but I get an error up on the page,If I switch to
> >> > the
> >> > basic viewer it works but is a poor image. Any suggestions?
> >> > Thanks
> >> > Alicia
>
> >> And the tech support at Ancestry.com say...? If there is a viewer that is
> >> required, perhaps it isn't compatible with Vista. Their tech support can
> >> answer that question.
>
> >> Malke
> >> --
> >> MS-MVP
> >> Elephant Boy Computers
> >>www.elephantboycomputers.com
> >> Don't Panic!