No Audio from Windows Live Messenger -WLM (Using Vista x64)

I recently performed a clean install of Vista Ultimate x64 on a new hard
drive. Vista loaded without any problems and the entire application works
without any errors. I also downloaded Logitech's latest driver/software
(64bit version) for my new Quickcam Pro 5000 without any errors/problems. I
went through the WLM setup and it recognized the mic/speakers and webcam.
The problem started when I connected to another person on the other side. The
video was good on both ends but we could hear/speak to each other. I noticed
that on my end--both slide bars (mic and speaker) were set to low (like being
muted) and I couldn't adjust them.

Here's another note: when I used Logitech's setup utility it also recognized
my webcam and both mic and speaker testing worked without any problems.

I think it has something to do with the way WLM is interating with the OS. I
shouldn't have to uninstall and reinstall since the Vista automatically
installed everything when I loaded it on the new hard drive.

I did notice from previous posts that, our MS subject matter experts have
not responded with any solutions to the audio problems. My guess is that they
don't have a clue either. Unfortunately, I have been able to find a customer
support number to call.

Well,
I did a test (audio only) with another user and the audio connected with
that other person without any problems. When I tried setting up video call
with that same person--all I got was good video. The other side couldn't hear
me and I could hear them. WLM would not even allow me to adjust the sliders
for the mic and speaker.


"GlennR" wrote:

> I recently performed a clean install of Vista Ultimate x64 on a new hard
> drive. Vista loaded without any problems and the entire application works
> without any errors. I also downloaded Logitech's latest driver/software
> (64bit version) for my new Quickcam Pro 5000 without any errors/problems. I
> went through the WLM setup and it recognized the mic/speakers and webcam.
> The problem started when I connected to another person on the other side. The
> video was good on both ends but we could hear/speak to each other. I noticed
> that on my end--both slide bars (mic and speaker) were set to low (like being
> muted) and I couldn't adjust them.
>
> Here's another note: when I used Logitech's setup utility it also recognized
> my webcam and both mic and speaker testing worked without any problems.
>
> I think it has something to do with the way WLM is interating with the OS. I
> shouldn't have to uninstall and reinstall since the Vista automatically
> installed everything when I loaded it on the new hard drive.
>
> I did notice from previous posts that, our MS subject matter experts have
> not responded with any solutions to the audio problems. My guess is that they
> don't have a clue either. Unfortunately, I have been able to find a customer
> support number to call.

I finally resolved my problem. I ended up removing the audio driver for my
motherboard and going with the generic audio drivers provided by Vista x64.
Intel's current audio driver is 6.10.5290 (dated 2/14/07) for the D975XBX2
motherboard. When I removed it, My computer defaulted back to Microsoft
Vista's x64's default high definition audio driver (6.0.6000.16386, dated
6/21/06). So I'm not using any intel audio drivers that would be used to take
advantage of the on-board audio features. Everything worked without any
problems.

GlennR, at one time I had too, many programs operating off one search engine
so, to speak. Flash card and Bluetooth Stack have much to do with
transmissions that assist with not overloading search engines I think.
Firewalls need to have programes listed which contaqin search engine
features, not just service and web providers added to the TRUSTED LIST.

For those whom do not have VISTA; the Bluetooth Stack should be updated
then, uninstalled prior, to SP2 or higher and an install of Microsoft(MS)
Bluetooth Stack which upgrades the uninstalled one. Depending on the
original system setup, even the Monitor for MS Stack will have to be
installed additionally. Your Computer Manufacture will likely furnish
written instructionsw for this and prior any it happening out of order but,
it never hurts to ask ahead.

Thank you for your post GlenR.

Butter

"GlennR" wrote:

> I recently performed a clean install of Vista Ultimate x64 on a new hard
> drive. Vista loaded without any problems and the entire application works
> without any errors. I also downloaded Logitech's latest driver/software
> (64bit version) for my new Quickcam Pro 5000 without any errors/problems. I
> went through the WLM setup and it recognized the mic/speakers and webcam.
> The problem started when I connected to another person on the other side. The
> video was good on both ends but we could hear/speak to each other. I noticed
> that on my end--both slide bars (mic and speaker) were set to low (like being
> muted) and I couldn't adjust them.
>
> Here's another note: when I used Logitech's setup utility it also recognized
> my webcam and both mic and speaker testing worked without any problems.
>
> I think it has something to do with the way WLM is interating with the OS. I
> shouldn't have to uninstall and reinstall since the Vista automatically
> installed everything when I loaded it on the new hard drive.
>
> I did notice from previous posts that, our MS subject matter experts have
> not responded with any solutions to the audio problems. My guess is that they
> don't have a clue either. Unfortunately, I have been able to find a customer
> support number to call.

Hi again GlennR. I have noticed many improvements happening pretty fast with
Windows Live Messenger as though, they are improving it hourly. It is a fine
feature with much potential beyond what I have experienced before. One thing
I somewhat, learned the hard way was that I should have ran every program
prior to getting interested in developing there individual needed contents
prior. Especially the engine generated programs ,which needed entries after
checking through ALL first. Because GlennR, some programs have built-in
Advertisements, some appealing enough that when I was envolved in a heavy
development action of improving contents on my spaces.live.com account, I had
summonsed a program which had never been run before and guess what? It
became the priority above and beyond, oops typical crash. Spooky, as it was!
Please read other replies similar to your post but, of my replies to their
posts. I think you will find them helpful with this YOUR post. Thank you
and I wish you the best.

Butter

"GlennR" wrote:

> I recently performed a clean install of Vista Ultimate x64 on a new hard
> drive. Vista loaded without any problems and the entire application works
> without any errors. I also downloaded Logitech's latest driver/software
> (64bit version) for my new Quickcam Pro 5000 without any errors/problems. I
> went through the WLM setup and it recognized the mic/speakers and webcam.
> The problem started when I connected to another person on the other side. The
> video was good on both ends but we could hear/speak to each other. I noticed
> that on my end--both slide bars (mic and speaker) were set to low (like being
> muted) and I couldn't adjust them.
>
> Here's another note: when I used Logitech's setup utility it also recognized
> my webcam and both mic and speaker testing worked without any problems.
>
> I think it has something to do with the way WLM is interating with the OS. I
> shouldn't have to uninstall and reinstall since the Vista automatically
> installed everything when I loaded it on the new hard drive.
>
> I did notice from previous posts that, our MS subject matter experts have
> not responded with any solutions to the audio problems. My guess is that they
> don't have a clue either. Unfortunately, I have been able to find a customer
> support number to call.

GlennR, I do not mean to be a bother by any means but,I would just like to
add that your comment "Unfortunately, I have been able to find a customer
support number to call" gives me hope that you will check all the bene's
out;Windows Live and Microsoft massive help and educational sites/pages and,
or space provided our ability to contact them and even means to figure most
queries out for our selves. Sometimes it is very time consumming but,
extremely rewarding by what we learn and that always makes it faster then,
for oneself. Really, you will know just where to go on-line answering your
own questions with use of unlimited availables. This site is just the
beginning, I am so glad to have the oppertunity to communicate with you and
appreciate replies, always willing to help. I will lean on this site at
times too.

Butter

"GlennR" wrote:

> I recently performed a clean install of Vista Ultimate x64 on a new hard
> drive. Vista loaded without any problems and the entire application works
> without any errors. I also downloaded Logitech's latest driver/software
> (64bit version) for my new Quickcam Pro 5000 without any errors/problems. I
> went through the WLM setup and it recognized the mic/speakers and webcam.
> The problem started when I connected to another person on the other side. The
> video was good on both ends but we could hear/speak to each other. I noticed
> that on my end--both slide bars (mic and speaker) were set to low (like being
> muted) and I couldn't adjust them.
>
> Here's another note: when I used Logitech's setup utility it also recognized
> my webcam and both mic and speaker testing worked without any problems.
>
> I think it has something to do with the way WLM is interating with the OS. I
> shouldn't have to uninstall and reinstall since the Vista automatically
> installed everything when I loaded it on the new hard drive.
>
> I did notice from previous posts that, our MS subject matter experts have
> not responded with any solutions to the audio problems. My guess is that they
> don't have a clue either. Unfortunately, I have been able to find a customer
> support number to call.

"GlennR" wrote:

> I finally resolved my problem. I ended up removing the audio driver for my
> motherboard and going with the generic audio drivers provided by Vista x64.
> Intel's current audio driver is 6.10.5290 (dated 2/14/07) for the D975XBX2
> motherboard. When I removed it, My computer defaulted back to Microsoft
> Vista's x64's default high definition audio driver (6.0.6000.16386, dated
> 6/21/06). So I'm not using any intel audio drivers that would be used to take
> advantage of the on-board audio features. Everything worked without any
> problems.

"GlennR" wrote:

> I finally resolved my problem. I ended up removing the audio driver for my
> motherboard and going with the generic audio drivers provided by Vista x64.
> Intel's current audio driver is 6.10.5290 (dated 2/14/07) for the D975XBX2
> motherboard. When I removed it, My computer defaulted back to Microsoft
> Vista's x64's default high definition audio driver (6.0.6000.16386, dated
> 6/21/06). So I'm not using any intel audio drivers that would be used to take
> advantage of the on-board audio features. Everything worked without any
> problems.

I am having the same problem. I can hear her fine but she can't hear me.
Video is great. She re-ran the audio and video wizard and now she can her me
but I can't hear her. BizzarO! It worked fine but she did update her audio
driver and video driver since our last conversation. She has a Dell (AMD
box) with an nVidia chipset running Vista (32bit). We will try again
tomorrow after a powercycle. She did say she connected the webcam after WLM
was up. If that doesn't work then I may try disabling the audio drivers.