NO free SUPPORT on Server update fiascos???

WHAT?

I just got off the phone with Windows Support - they want to charge me to
get support on my Windows2003 server - which, after installing one of their
windows updates I am dead in the water. They want to charge me to fix what
their update broke???

How confident I am to install any more updates.....

maybe my colleagues are right.... Linux???

Charge me??? If I charged my customers for things I broke I wouldn't have
customers.

Is this really the option?????

----
I installed the updates using windows update
Rebooted
Now am able to log in to any server account
but only see a blank screen - no desktop.
As the login is processed, hour glass showing, there is a very small box
(1/32" square) that appears and then disappears - never seen this before.
Then i'm left with a blank screen.

SAME exact thing when I try to log into safe mode.

Help???

Mike;
Yes, it is free, you possibly went to the incorrect links:
http://support.microsoft.com/oas/def...px?&gprid=6527

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"mikeb" <> wrote in message
news:...
> WHAT?
>
> I just got off the phone with Windows Support - they want to charge me to
> get support on my Windows2003 server - which, after installing one of
> their windows updates I am dead in the water. They want to charge me to
> fix what their update broke???
>
> How confident I am to install any more updates.....
>
> maybe my colleagues are right.... Linux???
>
> Charge me??? If I charged my customers for things I broke I wouldn't have
> customers.
>
> Is this really the option?????
>
> ----
> I installed the updates using windows update
> Rebooted
> Now am able to log in to any server account
> but only see a blank screen - no desktop.
> As the login is processed, hour glass showing, there is a very small box
> (1/32" square) that appears and then disappears - never seen this before.
> Then i'm left with a blank screen.
>
> SAME exact thing when I try to log into safe mode.
>
> Help???

Thats exactly where I went. Once they find out its a server you can't get
any further without giving them a credit card. After complaining loudly and
hanging up the first time - arguing kindly and then hanging up the second
time - the third time I realized that they had me over a barrel - I gave my
ccard for the $245 bucks.....

In talking to this tech, he said that he might have the option to refund if
they find it to be a winupdate issue. however, they keep trying to tell me
that even tho it crashed as a result of windows update, its probably because
of some software, driver or hardware that I have installed - and the update
crashed because of it. To me, this is not my fault.

I'm on hold with them now while waiting for a windows update UNinstall to
take place.





"Jupiter Jones [MVP]" <> wrote in message
news:...
> Mike;
> Yes, it is free, you possibly went to the incorrect links:
> http://support.microsoft.com/oas/def...px?&gprid=6527
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "mikeb" <> wrote in message
> news:...
>> WHAT?
>>
>> I just got off the phone with Windows Support - they want to charge me to
>> get support on my Windows2003 server - which, after installing one of
>> their windows updates I am dead in the water. They want to charge me to
>> fix what their update broke???
>>
>> How confident I am to install any more updates.....
>>
>> maybe my colleagues are right.... Linux???
>>
>> Charge me??? If I charged my customers for things I broke I wouldn't
>> have customers.
>>
>> Is this really the option?????
>>
>> ----
>> I installed the updates using windows update
>> Rebooted
>> Now am able to log in to any server account
>> but only see a blank screen - no desktop.
>> As the login is processed, hour glass showing, there is a very small box
>> (1/32" square) that appears and then disappears - never seen this before.
>> Then i'm left with a blank screen.
>>
>> SAME exact thing when I try to log into safe mode.
>>
>> Help???
>
>

Quite right,you should chage Microsoft $1000 a minute for downtime caused by
their malicious software.

"mikeb" wrote:

> WHAT?
>
> I just got off the phone with Windows Support - they want to charge me to
> get support on my Windows2003 server - which, after installing one of their
> windows updates I am dead in the water. They want to charge me to fix what
> their update broke???
>
> How confident I am to install any more updates.....
>
> maybe my colleagues are right.... Linux???
>
> Charge me??? If I charged my customers for things I broke I wouldn't have
> customers.
>
> Is this really the option?????
>
> ----
> I installed the updates using windows update
> Rebooted
> Now am able to log in to any server account
> but only see a blank screen - no desktop.
> As the login is processed, hour glass showing, there is a very small box
> (1/32" square) that appears and then disappears - never seen this before.
> Then i'm left with a blank screen.
>
> SAME exact thing when I try to log into safe mode.
>
> Help???
>
>
>

As long as you do not expect it since it will never happen.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Mike" <> wrote in message
news:7BC3A175-78E2-408D-BCE5-...
> Quite right,you should chage Microsoft $1000 a minute for downtime caused
> by
> their malicious software.

I would love to invoice them just for spite... but won't.

I do have to say, I've been very impressed with the support I have received
from ALL the techs I've worked with at Microsoft since yesterday afternoon.
I did purchase the support and they DID refund the cost due to it being a
WindowsUpdate issue.

Blank Desktop after updating to MS05-025: Cumulative security update for
Internet Explorer (883939)

But its been a lot of my billable time gone. I spent yesterday on the phone
with them from 3:45pm until 7:30pm - and resumed this morning at 8:30 and
just now got off the phone at 3:15pm (still not totally resolved, but I do
have a desktop again - but the hotfix won't install).

MikeB

"Jupiter Jones [MVP]" <> wrote in message
news:...
> As long as you do not expect it since it will never happen.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Mike" <> wrote in message
> news:7BC3A175-78E2-408D-BCE5-...
>> Quite right,you should chage Microsoft $1000 a minute for downtime caused
>> by
>> their malicious software.
>
>

Glad to hear it was refunded, since update issues are free.
It is unfortunate the loss of billable time

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"mikeb" <> wrote in message
news:...
>I would love to invoice them just for spite... but won't.
>
> I do have to say, I've been very impressed with the support I have
> received from ALL the techs I've worked with at Microsoft since yesterday
> afternoon. I did purchase the support and they DID refund the cost due to
> it being a WindowsUpdate issue.
>
> Blank Desktop after updating to MS05-025: Cumulative security update for
> Internet Explorer (883939)
>
> But its been a lot of my billable time gone. I spent yesterday on the
> phone with them from 3:45pm until 7:30pm - and resumed this morning at
> 8:30 and just now got off the phone at 3:15pm (still not totally resolved,
> but I do have a desktop again - but the hotfix won't install).
>
> MikeB
>
> "Jupiter Jones [MVP]" <> wrote in message
> news:...
>> As long as you do not expect it since it will never happen.
>>
>> --
>> Jupiter Jones [MVP]
>> http://www3.telus.net/dandemar
>> http://www.dts-l.org
>>
>>
>> "Mike" <> wrote in message
>> news:7BC3A175-78E2-408D-BCE5-...
>>> Quite right,you should chage Microsoft $1000 a minute for downtime
>>> caused by
>>> their malicious software.
>>
>>
>
>

Believe it or not, its still not resolved...

And the last I heard from them, on the bill standpoint, was when I asked
them yesterday if this support call would be refunded. Now they tell me
that they're not sure if it will OR NOT. Their statement was (quote):

"... but it may not be a patch itself it could be a hardware or software
having conflicting with this security patch."

Um... am I missing something here? My hardware/software was workign fine
before installing the patch - but its still the fault of my hw/sw?

If A breaks B, then B breaks C
Did A break C, or did B break C?

I know my feeling on that question... but I'm not the one that developed
"A" either.



"Jupiter Jones [MVP]" <> wrote in message
news:%...
> Glad to hear it was refunded, since update issues are free.
> It is unfortunate the loss of billable time
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "mikeb" <> wrote in message
> news:...
>>I would love to invoice them just for spite... but won't.
>>
>> I do have to say, I've been very impressed with the support I have
>> received from ALL the techs I've worked with at Microsoft since yesterday
>> afternoon. I did purchase the support and they DID refund the cost due to
>> it being a WindowsUpdate issue.
>>
>> Blank Desktop after updating to MS05-025: Cumulative security update for
>> Internet Explorer (883939)
>>
>> But its been a lot of my billable time gone. I spent yesterday on the
>> phone with them from 3:45pm until 7:30pm - and resumed this morning at
>> 8:30 and just now got off the phone at 3:15pm (still not totally
>> resolved, but I do have a desktop again - but the hotfix won't install).
>>
>> MikeB
>>
>> "Jupiter Jones [MVP]" <> wrote in message
>> news:...
>>> As long as you do not expect it since it will never happen.
>>>
>>> --
>>> Jupiter Jones [MVP]
>>> http://www3.telus.net/dandemar
>>> http://www.dts-l.org
>>>
>>>
>>> "Mike" <> wrote in message
>>> news:7BC3A175-78E2-408D-BCE5-...
>>>> Quite right,you should chage Microsoft $1000 a minute for downtime
>>>> caused by
>>>> their malicious software.
>>>
>>>
>>
>>
>
>