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No Index in Help and Support

 
 
Judy
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      08-11-2005
Hi,
Can anyone tell me which update removed the Index in Windows XPSP1 Help and
Support? (on a Dell) All I get is the red & blue icon in the top left
corner. I can search, but the links do not work in the results. The "Related
Topics" link does not work either. I cannot remove 890175 from Jan., it says,
w/o possibly affecting other listed programs. So I can't try that one. I
can't pin point when it stopped because I haven't used it in awhile. The help
links work in ZoneAlarm.
Thanks,
Judy
 
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TaurArian [MVP]
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      08-11-2005
Good article here:
Help and Support Center Index is blank with a Red X mark:
http://windowsxp.mvps.org/helpctrindex.htm



"Judy" wrote:

> Hi,
> Can anyone tell me which update removed the Index in Windows XPSP1 Help and
> Support? (on a Dell) All I get is the red & blue icon in the top left
> corner. I can search, but the links do not work in the results. The "Related
> Topics" link does not work either. I cannot remove 890175 from Jan., it says,
> w/o possibly affecting other listed programs. So I can't try that one. I
> can't pin point when it stopped because I haven't used it in awhile. The help
> links work in ZoneAlarm.
> Thanks,
> Judy

 
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Judy
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Posts: n/a

 
      08-12-2005
I have a red & blue icon instead of a Red X mark. I read through this. I
re-registered the hhctrl.ocx successfully. I searched C: and the registry for
the updated CLSID it references and it is not found. All the other files for
811630(dated 2/3/03 on the download page and which I installed 5/17/03), are
found on my computer in a search. Do I need to reinstall this again anyhow? I
have used the index since 2003. I have used the index this year and it was
there.
Thanks. I appreciate your help.
Judy
PS Last night and tonight, I do not have the scroll bars on the right side
of the screen or at the bottom above the task bar of this discussion group
window. The smaller scroll bar is there where the questions are. The bottom
blue border is also blocking the was this helpful section. They were there
last week when I was here. The notify me email I received, the links did not
take me to your reply either, I had to look through for my question to get to
your reply.

"TaurArian [MVP]" wrote:

> Good article here:
> Help and Support Center Index is blank with a Red X mark:
> http://windowsxp.mvps.org/helpctrindex.htm
>
>
>
> "Judy" wrote:
>
> > Hi,
> > Can anyone tell me which update removed the Index in Windows XPSP1 Help and
> > Support? (on a Dell) All I get is the red & blue icon in the top left
> > corner. I can search, but the links do not work in the results. The "Related
> > Topics" link does not work either. I cannot remove 890175 from Jan., it says,
> > w/o possibly affecting other listed programs. So I can't try that one. I
> > can't pin point when it stopped because I haven't used it in awhile. The help
> > links work in ZoneAlarm.
> > Thanks,
> > Judy

 
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Judy
Guest
Posts: n/a

 
      08-13-2005
I have just uninstalled 896727 and my Help and Support Index is back and the
links all work. But I still do not have the scroll bars back when I'm on
this site. How do I get them back? I cannot read the far right side of the
replies.
Thanks,
Judy

"Judy" wrote:

> I have a red & blue icon instead of a Red X mark. I read through this. I
> re-registered the hhctrl.ocx successfully. I searched C: and the registry for
> the updated CLSID it references and it is not found. All the other files for
> 811630(dated 2/3/03 on the download page and which I installed 5/17/03), are
> found on my computer in a search. Do I need to reinstall this again anyhow? I
> have used the index since 2003. I have used the index this year and it was
> there.
> Thanks. I appreciate your help.
> Judy
> PS Last night and tonight, I do not have the scroll bars on the right side
> of the screen or at the bottom above the task bar of this discussion group
> window. The smaller scroll bar is there where the questions are. The bottom
> blue border is also blocking the was this helpful section. They were there
> last week when I was here. The notify me email I received, the links did not
> take me to your reply either, I had to look through for my question to get to
> your reply.
>
> "TaurArian [MVP]" wrote:
>
> > Good article here:
> > Help and Support Center Index is blank with a Red X mark:
> > http://windowsxp.mvps.org/helpctrindex.htm
> >
> >
> >
> > "Judy" wrote:
> >
> > > Hi,
> > > Can anyone tell me which update removed the Index in Windows XPSP1 Help and
> > > Support? (on a Dell) All I get is the red & blue icon in the top left
> > > corner. I can search, but the links do not work in the results. The "Related
> > > Topics" link does not work either. I cannot remove 890175 from Jan., it says,
> > > w/o possibly affecting other listed programs. So I can't try that one. I
> > > can't pin point when it stopped because I haven't used it in awhile. The help
> > > links work in ZoneAlarm.
> > > Thanks,
> > > Judy

 
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