No status reporting

I've got problems with machines reporting at all or reporting into WSUS.

Some machines work fine, others in the same OU have problems, i do however
get the following when i run clientdiag on any machine, even one that is
working

WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is not running. PASS
Wuaueng.dll version 7.2.6001.788. . . . . . . . . . . . PASS
This version is WSUS 2.0

Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings

Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use

Checking Connection to WSUS/SUS Server
WUServer = http://xxx.xxx.com:8530
WUStatusServer = http://xxx.xxx.com:8530
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Connection to server. . . . . . . . . . . . . . . . . . PASS

WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL,
&downloadBuffe
r) failed with hr=0x80072f78

The server returned an invalid or unrecognized response

I've tried reseting SIDs,
deleteing the machine out of WSUS (if it's there)
deleteing the softwareupdate directory on the client
and running wuauclt /resetauthorization /detectnow on each server

any other ideas?

Phil

<> wrote in message
news:...

> Checking Connection to WSUS/SUS Server
> WUServer = http://xxx.xxx.com:8530
> WUStatusServer = http://xxx.xxx.com:8530
> UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
> Connection to server. . . . . . . . . . . . . . . . . . PASS
>
> WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL,
> &downloadBuffer) failed with hr=0x80072f78
>
> The server returned an invalid or unrecognized response

0x80072f78 - ERROR HTTP INVALID SERVER RESPONSE

Typically this is not the result of anything on the client, or the WSUS
Server, but is because an intervening proxy server is not properly handling
the exchange of the traffic.

The "invalid response" is not coming from the WSUS Server, but rather from
the proxy server.

If, however, there is NO proxy server between this client and the WSUS
Server, then I would suggest reviewing the IIS logs on the WSUS Server for
requests from this client in this timeframe, and see what IIS logged as the
return responses to the client's requests to URLs at:

http://xxx.xxx.com:8530/selfupdate/*


--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

There is no proxy server between the clients but within the error logs for
the iis server there are a lot of http 500 errors relating to requests to
the /selfupdate folder, but not for all requests.

There is also a lot of 500 errors against other parts of the site.


"Lawrence Garvin [MVP]" <> wrote in message
news:e$...
> <> wrote in message
> news:...
>
>> Checking Connection to WSUS/SUS Server
>> WUServer = http://xxx.xxx.com:8530
>> WUStatusServer = http://xxx.xxx.com:8530
>> UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
>> Connection to server. . . . . . . . . . . . . . . . . . PASS
>>
>> WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL,
>> &downloadBuffer) failed with hr=0x80072f78
>>
>> The server returned an invalid or unrecognized response
>
> 0x80072f78 - ERROR HTTP INVALID SERVER RESPONSE
>
> Typically this is not the result of anything on the client, or the WSUS
> Server, but is because an intervening proxy server is not properly
> handling the exchange of the traffic.
>
> The "invalid response" is not coming from the WSUS Server, but rather from
> the proxy server.
>
> If, however, there is NO proxy server between this client and the WSUS
> Server, then I would suggest reviewing the IIS logs on the WSUS Server for
> requests from this client in this timeframe, and see what IIS logged as
> the return responses to the client's requests to URLs at:
>
> http://xxx.xxx.com:8530/selfupdate/*
>
>
> --
> Lawrence Garvin, M.S., MCITP:EA, MCDBA
> Principal/CTO, Onsite Technology Solutions, Houston, Texas
> Microsoft MVP - Software Distribution (2005-2009)
>
> MS WSUS Website: http://www.microsoft.com/wsus
> My Websites: http://www.onsitechsolutions.com;
> http://wsusinfo.onsitechsolutions.com
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>

Are you running McAfee Virusscan Enterprise on the clients perhaps?
This article helped me determine that was the cause of my particular issue:
http://support.microsoft.com/default.aspx/kb/958048



"" wrote:

> There is no proxy server between the clients but within the error logs for
> the iis server there are a lot of http 500 errors relating to requests to
> the /selfupdate folder, but not for all requests.
>
> There is also a lot of 500 errors against other parts of the site.
>
>
> "Lawrence Garvin [MVP]" <> wrote in message
> news:e$...
> > <> wrote in message
> > news:...
> >
> >> Checking Connection to WSUS/SUS Server
> >> WUServer = http://xxx.xxx.com:8530
> >> WUStatusServer = http://xxx.xxx.com:8530
> >> UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
> >> Connection to server. . . . . . . . . . . . . . . . . . PASS
> >>
> >> WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL,
> >> &downloadBuffer) failed with hr=0x80072f78
> >>
> >> The server returned an invalid or unrecognized response
> >
> > 0x80072f78 - ERROR HTTP INVALID SERVER RESPONSE
> >
> > Typically this is not the result of anything on the client, or the WSUS
> > Server, but is because an intervening proxy server is not properly
> > handling the exchange of the traffic.
> >
> > The "invalid response" is not coming from the WSUS Server, but rather from
> > the proxy server.
> >
> > If, however, there is NO proxy server between this client and the WSUS
> > Server, then I would suggest reviewing the IIS logs on the WSUS Server for
> > requests from this client in this timeframe, and see what IIS logged as
> > the return responses to the client's requests to URLs at:
> >
> > http://xxx.xxx.com:8530/selfupdate/*
> >
> >
> > --
> > Lawrence Garvin, M.S., MCITP:EA, MCDBA
> > Principal/CTO, Onsite Technology Solutions, Houston, Texas
> > Microsoft MVP - Software Distribution (2005-2009)
> >
> > MS WSUS Website: http://www.microsoft.com/wsus
> > My Websites: http://www.onsitechsolutions.com;
> > http://wsusinfo.onsitechsolutions.com
> > My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
> >
>
>
>

<> wrote in message
news:%...
> There is no proxy server between the clients but within the error logs for
> the iis server there are a lot of http 500 errors relating to requests to
> the /selfupdate folder, but not for all requests.
>
> There is also a lot of 500 errors against other parts of the site.

HTTP 500s are typically caused by server-side performance issues. I'd
suggest starting there.


--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

"Tharbad" <> wrote in message
news:40AAD82E-73C1-403D-BAA1-...
> Are you running McAfee Virusscan Enterprise on the clients perhaps?
> This article helped me determine that was the cause of my particular
> issue:
> http://support.microsoft.com/default.aspx/kb/958048

Any AV on the client-side that's trying to do full scanning on objects
read/written to the %windir%\SoftwareDistribution\Download folder may cause
signficant performance issues in the operation of the WUAgent.

> "" wrote:
>
>> There is no proxy server between the clients but within the error logs
>> for
>> the iis server there are a lot of http 500 errors relating to requests to
>> the /selfupdate folder, but not for all requests.
>>
>> There is also a lot of 500 errors against other parts of the site.

Also, related to that (and the aforementioned HTTP 500 errors), if AV
software is running on the WSUS Server, and likewise scanning all object
access on the ~\WSUS\WSUSContent folder, this could well contribute to
server-side performance issues.

AV software should be configured to EXCLUDE these WSUS/WUA related folders
from ALL scanning:
%windir%\SoftwareDistribution\Download
~\WSUS\WSUSContent

and, additionally, as a best practice, AV software should be configured to
EXCLUDE all database files, so on the server, the SUSDB.mdf and
SUSDB_log.ldf files in the ~\WSUS\UpdateServiceDBFiles folder should also be
excluded.



--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin