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Maurice, I get the same problem as Ed described. When my computer boots I
also get a win32 (iassdo.dll) and logical disk error (dmadmin.exe) pop-ups. Thanks in advance. 2005-04-05 21:23:58-07003880 470 WU client finished Searching for update 2005-04-05 21:23:58-07003880 470 WU client calls back to search call CDM with code Call complete and error 0 2005-04-05 21:23:58-07003880 470 WU client completed and deleted call {C1A39D92-A444-43E1-9812-43112E11D9F5} 2005-04-05 21:23:59-07003880 5ac ISusInternal API failed CClientCallRecorder:  isconnectCall with error 0x8024000c2005-04-05 21:23:59-07002872 9d0 ISusInternal: isconnectCall failed,hr=8024000C 2005-04-05 21:23:59-07002872 9d0 CCdm::ExecuteSearchForOneDriverUpdate FAILED, hr=0x80240024 2005-04-05 21:23:59-0700 2872 9d0 CCdm::FindMatchingDriver FAILED, hr=0x80240024 2005-04-05 21:23:59-0700 2872 9d0 FindMatchingDriver FAILED, hr=0x80240024 2005-04-05 21:24:03-0700 3880 470 REPORT EVENT: {602FC80C-533A-46C9-B749-FC34C7EB46EC} 402 2005-04-05 21:23:58-0700 1 147 101{00000000-0000-0000-0000-000000000000} 0 0 CDM SuccessSoftware Synchronization Agent has finished detecting items. 2005-04-05 21:24:03-0700 3880 470 Reopened existing event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{B13FBB EB-2D18-484A-BB50-ED2CA1BE7C55}.bin for writing. 2005-04-05 21:24:03-0700 3880 470 Reopened existing event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{C2BB06 B5-02B8-458E-B7CA-CB23926EAD3F}.bin for writing. 2005-04-05 21:24:18-0700 3880 9b0 start delayed initialization of WU client 2005-04-05 21:24:18-0700 3880 9b0 Setting AU scheduled install time to 2005-04-06 10:00:00 2005-04-052 1:24:18-0700 3880 9b0 AU finished delayed initialization 2005-04-05 21:24:28-0700 2872 d78 CancelCDMOperation SUCCEEDED 2005-04-05 21:24:28-07002872 d78 CloseCDMContext SUCCEEDED 2005-04-05 21:29:18-0700820 dfc Out of proc datastore is shutting down 2005-04-0521:29:20-0700 820 dfc Out of proc datastore is now inactive 2005-03-16 01:27:27 09:27:27 Success IUCTL Current iuengine.dll version: 5.4.3790.2182 2005-03-16 01:27:27 09:27:27 Success IUCTL Current iuctl.dll version: 5.4.3790.14 2005-03-16 01:27:27 09:27:27 Success IUENGINE Starting 2005-03-16 01:27:28 09:27:28 Success IUENGINE Determining machine configuration 2005-03-16 01:27:29 09:27:29 Success IUENGINE Determining machine configuration 2005-03-16 01:28:13 09:28:13 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp 2005-03-16 01:28:14 09:28:14 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp 2005-03-16 01:28:14 09:28:14 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp 2005-03-16 01:28:15 09:28:15 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp 2005-03-16 01:28:26 09:28:26 Success IUENGINE Determining machine configuration 2005-03-16 01:28:28 09:28:28 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.c...etmanifest.asp "Maurice N ~ MVP" wrote: > Ed VanDyke wrote: > > When I try to run windows update (winXP SP2), all I get is a blank > > page. IE displays 'Done', but ....nothing..... > > This is the case whether I use the Windows update shortcut, or come > > through Microsoft.com. > > > > It may or may not be related, but when I try to run Windows Media > > Player, I get an internal error message, and it won't open. I > > re-downloaded and installed MP, to no effect. > > > > WP stopped working yesterday, until then, I don't know how long, or > > if, Windows Update was working properly. > > > > Any thoughts would be greatly appreciated. > > Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system). > > Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here. > > -- > Maurice N > MVP Windows - Shell / User > ----- > > |
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Ed VanDyke wrote:
> Well, here it is. it's pretty long. There were two log files of > identical name. This is the one that has the most info. the second > log file which begins the next day has four logged events. two start, > and two shutdown. Anyway here is the info: > <snipped> I do not see an Error noted for April 6. But for an earlier date, there was a 0x80072ee2 "error / exception". The 72ee2 error translates to Error-Internet-timeout The request has timed out. Do you have a 3rd-part "anonimizer" program ? or a "popup-ad stopper/remover" ? Do you have Norton Internet Security? Make very sure your pc has the correct & current date & local time & timezone. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated) You may get to the windows update site, but yet a setting in IE could be the blocker. Recheck your Security & Privacy settings AND the ADVANCED settings in I.E. 1. In Internet Explorer> Tools, click Internet Options, and then click Languages.... If this box is empty, add at least one language -- your usual national language. If you happen to have 2 or more, move English up on this list. 2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu. Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it. You may note, if the discussion bar is active, it would appear near the bottom of IE window. 3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list) These are "some" of the items that I do have CHECKed (selected): Under HTTP 1.1 settings -- Use HTTP 1.1 (ON / Selected) + Enable / check to use HTTP 1.1 with proxy servers **** <<---- and under Security : Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* ) Use SSL 2.0 (ON / selected) Use SSL 3.0 (ON) 4. Internet Explorer > Tools > Internet Options > Connections Tab Click on LAN Settings > * Uncheck* the Automatically detect settings. Make sure _no other_ settings on this screen are enabled. 5. Internet Explorer > main menu /Tools/Internet Options > Security Tab/ click on green icon Trusted Sites/click Sites button. Look very closely at line that says: "Require server verification (https  for all sites in this zone" to *clear* the selection. (e.g. You want that to be clear or un-checked (un-ticked)). In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" -- ( *** Sidebar: For Windows XP Service Pack 2 systems, Windows Server systems, substitute v5 for v4 below. ***) type http://www.download.windowsupdate.com (click Add) http://v4.windowsupdate.microsoft.com https://v4.windowsupdate.microsoft.com (with HTTPS) http://windowsupdate.microsoft.com http://download.windowsupdate.com Click OK. Apply changes, then try Windows Update again. - - - - As a temporary measure, type in or click this HTTPS address https://v4.windowsupdate.microsoft.com And sometimes, just waiting a while, then trying Windows Update from the menus will succeed. -- Maurice N MVP Windows - Shell / User ----- |
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Alright,
I reset time/date from time.microsoft.com Turned off my pop-up blocker, didn't have an "anonimizer"(great word), or norton internet security. Could Ad-aware or the like be having an effect? My IE settings matched all those you suggested. I added all of the trusted sites you recommended. If I type the link directly to https://v4.windowsupdate.microsoft.com , I can now get as far as the welcome screen. It comes up and says it's searching for updates. Then it stays that way for at least an hour until I give up. This has never taken more than a minute or two before with my cable connection. If I try to load from the shortcut in the control panel then it asks me if I want to go to "trusted site windowsupdate.microsoft.com" I click yes and it forwards me to the blank screen I had before. (when I open IE through this method I don't get the address bar. I never noticed if this was the case before.) So that's what I know so far. Is there any reason to think that the "internal" problems with WMP could be related? Thank you for your help. I feel like I'm taking babysteps, but in the right direction. Whatever I have to do to avoid re-installing windows is what I'm willing to do. ce N ~ MVP" <> wrote in message news:... Ed VanDyke wrote: > Well, here it is. it's pretty long. There were two log files of > identical name. This is the one that has the most info. the second > log file which begins the next day has four logged events. two start, > and two shutdown. Anyway here is the info: > <snipped> I do not see an Error noted for April 6. But for an earlier date, there was a 0x80072ee2 "error / exception". The 72ee2 error translates to Error-Internet-timeout The request has timed out. Do you have a 3rd-part "anonimizer" program ? or a "popup-ad stopper/remover" ? Do you have Norton Internet Security? Make very sure your pc has the correct & current date & local time & timezone. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated) You may get to the windows update site, but yet a setting in IE could be the blocker. Recheck your Security & Privacy settings AND the ADVANCED settings in I.E. 1. In Internet Explorer> Tools, click Internet Options, and then click Languages.... If this box is empty, add at least one language -- your usual national language. If you happen to have 2 or more, move English up on this list. 2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu. Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it. You may note, if the discussion bar is active, it would appear near the bottom of IE window. 3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list) These are "some" of the items that I do have CHECKed (selected): Under HTTP 1.1 settings -- Use HTTP 1.1 (ON / Selected) + Enable / check to use HTTP 1.1 with proxy servers **** <<---- and under Security : Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* ) Use SSL 2.0 (ON / selected) Use SSL 3.0 (ON) 4. Internet Explorer > Tools > Internet Options > Connections Tab Click on LAN Settings > * Uncheck* the Automatically detect settings. Make sure _no other_ settings on this screen are enabled. 5. Internet Explorer > main menu /Tools/Internet Options > Security Tab/ click on green icon Trusted Sites/click Sites button. Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection. (e.g. You want that to be clear or un-checked (un-ticked)). In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" -- ( *** Sidebar: For Windows XP Service Pack 2 systems, Windows Server systems, substitute v5 for v4 below. ***) type http://www.download.windowsupdate.com (click Add) http://v4.windowsupdate.microsoft.com https://v4.windowsupdate.microsoft.com (with HTTPS) http://windowsupdate.microsoft.com http://download.windowsupdate.com Click OK. Apply changes, then try Windows Update again. - - - - As a temporary measure, type in or click this HTTPS address https://v4.windowsupdate.microsoft.com And sometimes, just waiting a while, then trying Windows Update from the menus will succeed. -- Maurice N MVP Windows - Shell / User ----- |
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