No Web access after installing Update KB944533

After successfully installed the security update for IE7 for Windows Vista
[KB944533], I receive the message that Internet Explorer cannot display the
requested Web page when I try to go on Internet.
Microsoft support Web page [http://support.microsoft.com/kb/944533/en-us]
refers this error message to the following article
[http://support.microsoft.com/kb/942818/en-us].
No solution found in this article to solve my problem...
I use Windows Vista with the included Windows Firewall. After removing the
update, I disactivated my Kaspersky Internet Security (its firewall is not
active) for a second update installation. No change, I still get the
message: Webpage cannot be displayed.

Would you have any suggestion to fix that problem?

Thks for your help,
André

[By any chance, did you post about this problem in IE General newsgroup,
too?]

Are you 100% certain that the Kaspersky Firewall is disabled?
===================
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818
===================
1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB944533)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. Open Windows Update and reinstall KB944533.

5. Reboot; Make sure everything in #1 above is enabled again.
=====================
If still no joy...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

!! => **If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830).** <= !!

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net



A.BORD wrote:
> After successfully installed the security update for IE7 for Windows Vista
> [KB944533], I receive the message that Internet Explorer cannot display
> the
> requested Web page when I try to go on Internet.
> Microsoft support Web page [http://support.microsoft.com/kb/944533/en-us]
> refers this error message to the following article
> [http://support.microsoft.com/kb/942818/en-us].
> No solution found in this article to solve my problem...
> I use Windows Vista with the included Windows Firewall. After removing
> the
> update, I disactivated my Kaspersky Internet Security (its firewall is not
> active) for a second update installation. No change, I still get the
> message: Webpage cannot be displayed.
>
> Would you have any suggestion to fix that problem?
>
> Thks for your help,
> André

My Kaspersky Firewall is always disabled as I use the Windows Firewall. I
did not post this problem in [microsoft.public.internetexplorer.general] but
I just read a similar post in which you gave the same resolution steps. I
had followed exactly your suggested steps prior to writing my post in this
newsgroup, with no joy...

"PA Bear [MS MVP]" <> a écrit dans le message de groupe
de discussion : ...
> [By any chance, did you post about this problem in IE General newsgroup,
> too?]
>
> Are you 100% certain that the Kaspersky Firewall is disabled?
> ===================
> Error message after you install a Windows Internet Explorer 7 update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> http://support.microsoft.com/kb/942818
> ===================
> 1. Disable your anti-virus application, any real-time protection provided
> by an anti-spyware application (except for Windows Defender; includes
> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> third-party firewall AND enable the Windows Firewall.
>
> NB: You're "working without a net" now: Don't to ANYTHING else online
> (e.g., browsing; reading email; chatting) except #4 below until your
> anti-virus application has been re-enabled!
>
> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB944533)"
> via Add/Remove Programs (make sure Show Updates box is checked at top
> right) and reboot.
>
> 3. Re-do #1 above.
>
> 4. Open Windows Update and reinstall KB944533.
>
> 5. Reboot; Make sure everything in #1 above is enabled again.
> =====================
> If still no joy...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related to a Security Update and cite the update's KB number (e.g.,
> KB123456).
>
> !! => **If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the Consumer IE7 queue
> (which is 47830).** <= !!
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
>
> A.BORD wrote:
>> After successfully installed the security update for IE7 for Windows
>> Vista
>> [KB944533], I receive the message that Internet Explorer cannot display
>> the
>> requested Web page when I try to go on Internet.
>> Microsoft support Web page [http://support.microsoft.com/kb/944533/en-us]
>> refers this error message to the following article
>> [http://support.microsoft.com/kb/942818/en-us].
>> No solution found in this article to solve my problem...
>> I use Windows Vista with the included Windows Firewall. After removing
>> the
>> update, I disactivated my Kaspersky Internet Security (its firewall is
>> not
>> active) for a second update installation. No change, I still get the
>> message: Webpage cannot be displayed.
>>
>> Would you have any suggestion to fix that problem?
>>
>> Thks for your help,
>> André
>
>

[Crossposted to IE General for greater exposure]

Andre, see the information in my previous reply regarding your free support
options for issues caused by installing critical security updates.

Both you and posters in several recent, related threads in IE General
newsgroup [1] are running Kaspersky Internet Security, but with the
Kaspersky Firewall disabled and the Windows Firewall enabled. I can't help
but think that the Kaspersky Firewall, although supposedly disabled, is
playing a role in this common problem. I'd see what Kaspersky Support has
to say about all this, if I were you.

[1]
http://groups.google.com/group/micro...4011aaf16c9b16
http://groups.google.com/group/micro...f918fefbb3f2c6
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


A.BORD wrote:
> My Kaspersky Firewall is always disabled as I use the Windows Firewall. I
> did not post this problem in [microsoft.public.internetexplorer.general]
> but
> I just read a similar post in which you gave the same resolution steps. I
> had followed exactly your suggested steps prior to writing my post in this
> newsgroup, with no joy...
>
> "PA Bear [MS MVP]" <> a écrit dans le message de groupe
> de discussion : ...
>> [By any chance, did you post about this problem in IE General newsgroup,
>> too?]
>>
>> Are you 100% certain that the Kaspersky Firewall is disabled?
>> ===================
>> Error message after you install a Windows Internet Explorer 7 update from
>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>> http://support.microsoft.com/kb/942818
>> ===================
>> 1. Disable your anti-virus application, any real-time protection provided
>> by an anti-spyware application (except for Windows Defender; includes
>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
>> third-party firewall AND enable the Windows Firewall.
>>
>> NB: You're "working without a net" now: Don't to ANYTHING else online
>> (e.g., browsing; reading email; chatting) except #4 below until your
>> anti-virus application has been re-enabled!
>>
>> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB944533)"
>> via Add/Remove Programs (make sure Show Updates box is checked at top
>> right) and reboot.
>>
>> 3. Re-do #1 above.
>>
>> 4. Open Windows Update and reinstall KB944533.
>>
>> 5. Reboot; Make sure everything in #1 above is enabled again.
>> =====================
>> If still no joy...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB123456).
>>
>> !! => **If your problem relates to a Cumulative Security Update for IE,
>> call the above number and ask to be transferred to the Consumer IE7 queue
>> (which is 47830).** <= !!
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> A.BORD wrote:
>>> After successfully installed the security update for IE7 for Windows
>>> Vista
>>> [KB944533], I receive the message that Internet Explorer cannot display
>>> the
>>> requested Web page when I try to go on Internet.
>>> Microsoft support Web page
>>> [http://support.microsoft.com/kb/944533/en-us]
>>> refers this error message to the following article
>>> [http://support.microsoft.com/kb/942818/en-us].
>>> No solution found in this article to solve my problem...
>>> I use Windows Vista with the included Windows Firewall. After removing
>>> the
>>> update, I disactivated my Kaspersky Internet Security (its firewall is
>>> not
>>> active) for a second update installation. No change, I still get the
>>> message: Webpage cannot be displayed.
>>>
>>> Would you have any suggestion to fix that problem?
>>>
>>> Thks for your help,
>>> André

(cross-post added to Vista Networking)
"A.BORD" <> wrote in message
news:9ED6C718-9C39-4A5B-AF50-
....
> I disactivated my Kaspersky Internet Security (its firewall is not active) for a second update installation.


Try a different tack? Does the Kaspersky product have any diagnostics
built into it? If so, *enable* its firewall and find out what it thinks about
IE's requests...

Alternatively, was that firewall ever active? If so, perhaps its disable command
is not sufficient to undo its interference. Try _removing_ the whole product?
(Make sure that the Windows firewall is active before connecting to the Internet.)

Another approach--better diagnostics but still fairly simple--would be to install
Fiddler2 and see what it thinks is happening to IE's requests. In that case
you would see the requests from IE being received by Fiddler. If they weren't
being accepted further down the path it would be a case of whatever is blocking
them would in fact be blocking Fiddler, not IE.

BTW another tool I have seen recommended but which I have not yet tried
is HTTPWatch...

http://www.httpwatch.com/download/
<quote>
This setup program installs the latest version of HttpWatch Basic Edition.
It is fully functional but only displays extended HTTP information
for a limited number of well known sites.
</quote>

I guess if you can't connect anywhere testing one its "well known sites"
might help. Otherwise be prepared to pay big bucks for its full features. ; )

The most transparent way of getting some useful diagnostics for this
that I know of is to capture with netcap (e.g. from XP Pro's Support Tools)
and then formatting its .cap files with Ethereal.

Note: I don't use Vista and don't know if any of these tools work on it
or if compatible equivalents exist.


Good luck

Robert Aldwinckle
---

Full opening post for new readers:

> After successfully installed the security update for IE7 for Windows Vista [KB944533], I receive the message that Internet
> Explorer cannot display the requested Web page when I try to go on Internet.
> Microsoft support Web page [http://support.microsoft.com/kb/944533/en-us] refers this error message to the following article
> [http://support.microsoft.com/kb/942818/en-us].
> No solution found in this article to solve my problem...
> I use Windows Vista with the included Windows Firewall. After removing the update, I disactivated my Kaspersky Internet Security
> (its firewall is not active) for a second update installation. No change, I still get the message: Webpage cannot be displayed.
>
> Would you have any suggestion to fix that problem?
>
> Thks for your help,
> André

i too am having this same problem...am running vista home prem with
Kapersky Int. Suite installed but with it's firewall disabled. the
problem is only with IE7 as Firefox and email works fine. Am a little
hesitant to uninstall Kapersky as its a little dicey getting keys re-
recognized sometimes.

I don't get it: Why are all of you* running Kaspersky Internet Security and
disabling (or at least attempting to disable) the Kaspersky Firewall in
favor of Windows Firewall? Why purchase, let alone install, a "security
suite" if you're not going to use its firewall?

Surely it's not a coincidence that all of you who are using Kaspersky
Internet Security in such a manner are having problems with IE after
installing KB944533 this week.

* cf.
http://groups.google.com/group/micro...ba479fedc49718
and
http://groups.google.com/group/micro...9a7b549025897b
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


jimmy3d wrote:
> i too am having this same problem...am running vista home prem with
> Kapersky Int. Suite installed but with it's firewall disabled. the
> problem is only with IE7 as Firefox and email works fine. Am a little
> hesitant to uninstall Kapersky as its a little dicey getting keys re-
> recognized sometimes.

I should know better than to stick my nose in here, but FWIW I have KIS
7 and have experienced no trouble with IE 7 or internet connectivity
after February's updates. I use all of KIS's modules except for the
Parental Control, which I don't need. Yet.
---
Leonard Grey
Errare humanum est

PA Bear [MS MVP] wrote:
> I don't get it: Why are all of you* running Kaspersky Internet Security
> and disabling (or at least attempting to disable) the Kaspersky Firewall
> in favor of Windows Firewall? Why purchase, let alone install, a
> "security suite" if you're not going to use its firewall?
>
> Surely it's not a coincidence that all of you who are using Kaspersky
> Internet Security in such a manner are having problems with IE after
> installing KB944533 this week.
>
> * cf.
> http://groups.google.com/group/micro...ba479fedc49718
> and
> http://groups.google.com/group/micro...9a7b549025897b
>

"jimmy3d" <> wrote in message
news:36160400-4894-4094-b08a-...
>
>
> i too am having this same problem...am running vista home prem with
> Kapersky Int. Suite installed but with it's firewall disabled.


But was it ever enabled? And, to reask another of my questions,
does it have any diagnostics in it which would clarify what is happening
when it is enabled? If so, (to repeat) enabling it could prove helpful... ; o

Also, this suggests that perhaps Kaspersky was running when the install
was done (or after the boot needed to install the updated in-use modules)?
If that was the case and if that product did _anything_ to disrupt the install
you would have another explanation for your symptom. E.g. that could
prevent IE from working properly by breaking its configuration in the registry.
Diagnosing that without any knowledge of IE's internals would probably be
practically impossible. The best you could do then I suspect would be using
ProcMon to trace file and registry accesses for both good and bad cases
and then try comparing the two logs.


> the problem is only with IE7 as Firefox and email works fine.


Which proves you do have adequate connectivity but doesn't clarify
whether iexplore.exe is being blocked (assuming now that the install
was not corrupted in any manner by your security package.)


> Am a little
> hesitant to uninstall Kapersky as its a little dicey getting keys re-
> recognized sometimes.


So then try the other diagnostics I suggested. ; }

Another approach which may help if a blockage is active in nature
would be booting in safe mode with networking. E.g. then if the blockage
was being caused by misconfigured service, that program might be less likely
to be running.

If the blockage is being caused in some other manner, e.g. some kind of
deliberate modification to the new iexplore.exe module by your security apps
which prevents it from running properly--unless there is some builtin monitoring
which shows the reason for the failure of attempts to use the program over the
network, I don't know how you will be able to detect what is causing it.
This possibility would just be a hopefully more discoverable instance of the
"broken configuration" hypothesis. Again, running ProcMon and comparing
good and bad traces would be what I would try to provide sufficient clues.


Good luck

Robert
---

"Leonard Grey" <> wrote in message
news:...
>I should know better than to stick my nose in here, but FWIW I have KIS
> 7 and have experienced no trouble with IE 7 or internet connectivity
> after February's updates. I use all of KIS's modules except for the
> Parental Control, which I don't need. Yet.


Leonard,

Can you answer my question about diagnostics in Kaspersky?

Also, do you allow it to run when you do the install step?

Finally, is your OS Vista too? <eg>


Robert
---