Non elevated user account can't connect to new ISP

Hi, I currently maintain 10+ computers for one of my cleints. Some o
the computers are offsite in different cities and some are local. A fe
are using vista home premium 32bit and others win xp. I try and maintai
them remotely via LogMeIn. All users who access the machines are giv
user level access. I setup an administrator account on each computer fo
myself so I can perform admin stuff.

Recently one these offsite users decided to change their ISP provider
Now they can't connect to the internet because Vista Home Prem 32bit i
asking for the admin login to setup the connection. I can't connect t
the computer remotely because there is no internet connection. This use
is about 2.5 hours away and I don't want to drive out there just t
setup his internet connection. Is there any way I can get thi
connection setup without giving this user administrator access? Any hel
is appreciated

Thank you

Mik

--
maushana

Can anyone help with this? Is this possible if I turn off UAC? Any hel
is appreciated

Thank you

Mik

--
maushana

A lot would depend on the hardware used for the ISP connection. Is it by any
chance a USB modem?

My advice would be, if at all possible to obtain an Ethernet modem/router.
This will work with any OS that supports TCP/IP, and does not require an
Admin account. Point of fact it shouldn't need any software installed on the
PC at all, just a standard RJ45 socket.

Note that there are two distinct types of router, for phone-line or cable
connections. Be sure to get the right one.

Otherwise, disabling UAE (control panel>user accounts, last item in window)
may make it possible to install the software. Afterwards see if it can be
re-enabled since it is a big help to security, particularly with a USB modem.

"maushana" wrote:

>
> Can anyone help with this? Is this possible if I turn off UAC? Any help
> is appreciated.
>
> Thank you,
>
> Mike
>
>
> --
> maushana
>

Hi Anteaus,

Thanks for the info. I totally forgot to ask the user if they are using
USB or RJ45 to connect to the modem. I will check it out and report back
my findings in case someone else has this issue. Thanks so much for the
response.

Mike


--
maushana

Ok it turns out that they were using an RJ45 and it still didn't allow
them to set it up which is very stupid. I had to get someone to login
via the admin account to have it setup properly. Now all is working
fine.

Mike


--
maushana