Not Able to Turn On Windows Automated Update

I am unable to turn on the Windows Automated Update function after following
the directions given with the message The site cannot continue because one
or more of these Windows services is not running:

Please assist. Thank you.

Judging from similar posts here in the past month or so, the behavior may be
due to a Vundo-ZLOB-SDBot infection, all of which is protected by a rootkit.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


John S. wrote:
> I am unable to turn on the Windows Automated Update function after
> following
> the directions given with the message The site cannot continue because
> one
> or more of these Windows services is not running:
>
> Please assist. Thank you.

First, determine if the system is malware free by visiting OneCare for a
system scan: http://onecare.live.com/site/en-us/center/howsafe.htm


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




John S. wrote:

> I am unable to turn on the Windows Automated Update function after following
> the directions given with the message The site cannot continue because one
> or more of these Windows services is not running:
>
> Please assist. Thank you.

Considerations:-

System may be infected with malware "Vundo"
http://www.microsoft.com/security/po...=Win32%2fVundo

Service does not start and displays "Error 1058"
http://support.microsoft.com/kb/241584

You cannot manually start the Automatic Updates service and you receive an
"Error 1058" error message on a computer that is running Windows XP or
Windows XP Tablet PC Edition 2005
http://support.microsoft.com/kb/896224

"Could not start the Remote Procedure Call (RPC) Service. Error 1058" error
message when you manually start the Remote Procedure Call service
http://support.microsoft.com/kb/838428

--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"John S." wrote:

> I am unable to turn on the Windows Automated Update function after following
> the directions given with the message The site cannot continue because one
> or more of these Windows services is not running:
>
> Please assist. Thank you.