Are there any clues in the log?
Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.
Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
If necessary paste the error part of the log relating to the failed update into this
thread to assist those trying to help.
"Gnarly" <> wrote in message
news:946A2474-6BF8-462D-956C-...
>I have my computer set to download automatically, but install manually.
> I have not been able to successfully install KB896688, although it has been
> downloaded twice. What could be causing this and how do i get it to install?