Will not update

I am running Microsoft Vista 32bit sp1. I had to replace hard drive due to
problems when computer was made. Hard drive was sent directly to me from dell
with all the operating systems programs and files that were on the computer
when it was bought. Since then I have not been able to update Vista,
Microsoft Office or any other program that came on the pc. I tried to reload
Vista with the OS disc and the pc is showing that it is a blank dvd, but its
the same disc that came with the pc from dell. The pc also randomly goes to a
blue screen and says its "collecting data for memory crash dump" or something
like that. I can't get my virus scan to update or register. Everytime I try
to update windows I get a error code: 80070490

Can someone please help me with this?

First, configure the system to clean boot:
How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7
http://support.microsoft.com/kb/929135

IF a 3rd party firewall was being used, ensure the native Vista firewall
is now Enabled by opening the Windows Firewall applet in Control Panel.

Next, download and *save* the System Update Readiness Tool (CheckSUR)
for Vista 32 bit (x86) from the link on this page:
http://support.microsoft.com/kb/947821

Once the download completes close *all* open browsers and programs that
you had previously opened.
Now run Windows6.0-KB947821-v7-x86.msu.

Restart once CheckSUR has finished it's operation.
See if the system can update now.
If not, then please post the contents of one of the logs that CheckSUR
created:

Windows\Logs\CBS\CheckSUR.log or the CheckSUR.persist.log


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked




MBaker21 wrote:
> I am running Microsoft Vista 32bit sp1. I had to replace hard drive due to
> problems when computer was made. Hard drive was sent directly to me from dell
> with all the operating systems programs and files that were on the computer
> when it was bought. Since then I have not been able to update Vista,
> Microsoft Office or any other program that came on the pc. I tried to reload
> Vista with the OS disc and the pc is showing that it is a blank dvd, but its
> the same disc that came with the pc from dell. The pc also randomly goes to a
> blue screen and says its "collecting data for memory crash dump" or something
> like that. I can't get my virus scan to update or register. Everytime I try
> to update windows I get a error code: 80070490
>
> Can someone please help me with this?

It still will not update. Its still saying "can't check for updates" error
code 80070490.

Here is the log that CheckSUR had on the system.

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22285
Package Version 7.0
2010-02-26 21:38

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry
Error 0x80070103 Package_16_for_KB936330~31bf3856ad364e35~x86~~6.0. 1.18000 failed to get owner for package.
(f) CBS Registry
Error 0x80070103 Package_17_for_KB935509~31bf3856ad364e35~x86~~6.0. 1.9 failed to get owner for package.
(f) CBS Registry
Error 0x80070002 Package_for_KB937287~31bf3856ad364e35~x86~~6.0.1.1 8000 failed to get Visibility

Checking Component Store

Summary:
Seconds executed: 682
Found 3 errors
CBS Registry Error Total count: 3

"MowGreen" wrote:

> First, configure the system to clean boot:
> How to troubleshoot a problem by performing a clean boot in Windows
> Vista or in Windows 7
> http://support.microsoft.com/kb/929135
>
> IF a 3rd party firewall was being used, ensure the native Vista firewall
> is now Enabled by opening the Windows Firewall applet in Control Panel.
>
> Next, download and *save* the System Update Readiness Tool (CheckSUR)
> for Vista 32 bit (x86) from the link on this page:
> http://support.microsoft.com/kb/947821
>
> Once the download completes close *all* open browsers and programs that
> you had previously opened.
> Now run Windows6.0-KB947821-v7-x86.msu.
>
> Restart once CheckSUR has finished it's operation.
> See if the system can update now.
> If not, then please post the contents of one of the logs that CheckSUR
> created:
>
> Windows\Logs\CBS\CheckSUR.log or the CheckSUR.persist.log
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
>
>
>
>
> MBaker21 wrote:
> > I am running Microsoft Vista 32bit sp1. I had to replace hard drive due to
> > problems when computer was made. Hard drive was sent directly to me from dell
> > with all the operating systems programs and files that were on the computer
> > when it was bought. Since then I have not been able to update Vista,
> > Microsoft Office or any other program that came on the pc. I tried to reload
> > Vista with the OS disc and the pc is showing that it is a blank dvd, but its
> > the same disc that came with the pc from dell. The pc also randomly goes to a
> > blue screen and says its "collecting data for memory crash dump" or something
> > like that. I can't get my virus scan to update or register. Everytime I try
> > to update windows I get a error code: 80070490
> >
> > Can someone please help me with this?
> .
>

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


MBaker21 wrote:
> It still will not update. Its still saying "can't check for updates" error
> code 80070490.
>
> Here is the log that CheckSUR had on the system.
>
> =================================
> Checking System Update Readiness.
> Binary Version 6.0.6002.22285
> Package Version 7.0
> 2010-02-26 21:38
>
> Checking Windows Servicing Packages
>
> Checking Package Manifests and Catalogs
>
> Checking Package Watchlist
>
> Checking Component Watchlist
>
> Checking Packages
> (f) CBS Registry
> Error 0x80070103 Package_16_for_KB936330~31bf3856ad364e35~x86~~6.0. 1.18000
> failed to get owner for package. (f) CBS Registry
> Error 0x80070103 Package_17_for_KB935509~31bf3856ad364e35~x86~~6.0. 1.9
> failed to get owner for package. (f) CBS Registry
> Error 0x80070002 Package_for_KB937287~31bf3856ad364e35~x86~~6.0.1.1 8000
> failed to get Visibility
>
> Checking Component Store
>
> Summary:
> Seconds executed: 682
> Found 3 errors
> CBS Registry Error Total count: 3
>
> "MowGreen" wrote:
>
>> First, configure the system to clean boot:
>> How to troubleshoot a problem by performing a clean boot in Windows
>> Vista or in Windows 7
>> http://support.microsoft.com/kb/929135
>>
>> IF a 3rd party firewall was being used, ensure the native Vista firewall
>> is now Enabled by opening the Windows Firewall applet in Control Panel.
>>
>> Next, download and *save* the System Update Readiness Tool (CheckSUR)
>> for Vista 32 bit (x86) from the link on this page:
>> http://support.microsoft.com/kb/947821
>>
>> Once the download completes close *all* open browsers and programs that
>> you had previously opened.
>> Now run Windows6.0-KB947821-v7-x86.msu.
>>
>> Restart once CheckSUR has finished it's operation.
>> See if the system can update now.
>> If not, then please post the contents of one of the logs that CheckSUR
>> created:
>>
>> Windows\Logs\CBS\CheckSUR.log or the CheckSUR.persist.log
>>
>>
>> MowGreen
>> ================
>> *-343-* FDNY
>> Never Forgotten
>> ================
>>
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked
>>
>>
>>
>>
>> MBaker21 wrote:
>>> I am running Microsoft Vista 32bit sp1. I had to replace hard drive due
>>> to
>>> problems when computer was made. Hard drive was sent directly to me from
>>> dell with all the operating systems programs and files that were on the
>>> computer when it was bought. Since then I have not been able to update
>>> Vista, Microsoft Office or any other program that came on the pc. I
>>> tried
>>> to reload Vista with the OS disc and the pc is showing that it is a
>>> blank
>>> dvd, but its the same disc that came with the pc from dell. The pc also
>>> randomly goes to a blue screen and says its "collecting data for memory
>>> crash dump" or something like that. I can't get my virus scan to update
>>> or register. Everytime I try to update windows I get a error code:
>>> 80070490
>>>
>>> Can someone please help me with this?
>> .

MBaker21 wrote:
>> Hard drive was sent directly to me from dell
>> with all the operating systems programs and files that were on the computer
>> when it was bought. Since then I have not been able to update Vista,
>> Microsoft Office or any other program that came on the pc.

> Checking Packages
> (f) CBS Registry
> Error 0x80070103 Package_16_for_KB936330~31bf3856ad364e35~x86~~6.0. 1.18000
> failed to get owner for package.
> (f) CBS Registry
> Error 0x80070103 Package_17_for_KB935509~31bf3856ad364e35~x86~~6.0. 1.9
> failed to get owner for package.
> (f) CBS Registry
> Error 0x80070002 Package_for_KB937287~31bf3856ad364e35~x86~~6.0.1.1 8000
> failed to get Visibility

Package_16_for_KB936330 is a package that was included in Vista SP1.
Package_17_for_KB935509 and Package_for_KB937287 are prerequisite
updates that must be installed prior to the application of SP1.

When you say that Dell sent you the HD " with all the operating systems
programs and files that were on the computer when it was bought ", does
that mean that everything that was on the damaged HD was imaged onto the
new one or that they sent the new HD to you in the same state as when
you first booted up the system ?

0x80070002 The system cannot find the file specified
0x80070103 No more data is available

I doubt that the above errors would be causing the various issues that
you included in your initial post. Damaged updating components would not
be causing BSODs and this sure sounds like there's a hardware problem
going on.

Was the system having updating issues when the previous HD was working
properly ?
Have you contacted Dell for their take on this ?


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

When they sent the new hd it was sent to me just like the old one was when
the computer was bought. I sent the old one back to them after I got the new
one. Everything was working just fine before I got the new hd, it was just
programs freezing and shuting the computer down before. Now all the programs
work just fine other than updates, and security. How do I find out if its a
hardware problem or not? Could it be a virus? I have not talked to dell about
it because to talk to the techs they charge you every minute that they are on
the phone with you even though I paid for a three year extended warranty. I
need to find out what is going on with it cause I have use this computer for
work and my wife has to have it for school.

"MowGreen" wrote:

> MBaker21 wrote:
> >> Hard drive was sent directly to me from dell
> >> with all the operating systems programs and files that were on the computer
> >> when it was bought. Since then I have not been able to update Vista,
> >> Microsoft Office or any other program that came on the pc.
>
> > Checking Packages
> > (f) CBS Registry
> > Error 0x80070103 Package_16_for_KB936330~31bf3856ad364e35~x86~~6.0. 1.18000
> > failed to get owner for package.
> > (f) CBS Registry
> > Error 0x80070103 Package_17_for_KB935509~31bf3856ad364e35~x86~~6.0. 1.9
> > failed to get owner for package.
> > (f) CBS Registry
> > Error 0x80070002 Package_for_KB937287~31bf3856ad364e35~x86~~6.0.1.1 8000
> > failed to get Visibility
>
> Package_16_for_KB936330 is a package that was included in Vista SP1.
> Package_17_for_KB935509 and Package_for_KB937287 are prerequisite
> updates that must be installed prior to the application of SP1.
>
> When you say that Dell sent you the HD " with all the operating systems
> programs and files that were on the computer when it was bought ", does
> that mean that everything that was on the damaged HD was imaged onto the
> new one or that they sent the new HD to you in the same state as when
> you first booted up the system ?
>
> 0x80070002 The system cannot find the file specified
> 0x80070103 No more data is available
>
> I doubt that the above errors would be causing the various issues that
> you included in your initial post. Damaged updating components would not
> be causing BSODs and this sure sounds like there's a hardware problem
> going on.
>
> Was the system having updating issues when the previous HD was working
> properly ?
> Have you contacted Dell for their take on this ?
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
> .
>

I have McAfee and yes the subscription is current. I bought a 3 year
subscription when I bought the computer less than 2 years ago. McAfee is also
firewall. Not sure about the anti-spyware.

"PA Bear [MS MVP]" wrote:

> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> MBaker21 wrote:
> > It still will not update. Its still saying "can't check for updates" error
> > code 80070490.
> >
> > Here is the log that CheckSUR had on the system.
> >
> > =================================
> > Checking System Update Readiness.
> > Binary Version 6.0.6002.22285
> > Package Version 7.0
> > 2010-02-26 21:38
> >
> > Checking Windows Servicing Packages
> >
> > Checking Package Manifests and Catalogs
> >
> > Checking Package Watchlist
> >
> > Checking Component Watchlist
> >
> > Checking Packages
> > (f) CBS Registry
> > Error 0x80070103 Package_16_for_KB936330~31bf3856ad364e35~x86~~6.0. 1.18000
> > failed to get owner for package. (f) CBS Registry
> > Error 0x80070103 Package_17_for_KB935509~31bf3856ad364e35~x86~~6.0. 1.9
> > failed to get owner for package. (f) CBS Registry
> > Error 0x80070002 Package_for_KB937287~31bf3856ad364e35~x86~~6.0.1.1 8000
> > failed to get Visibility
> >
> > Checking Component Store
> >
> > Summary:
> > Seconds executed: 682
> > Found 3 errors
> > CBS Registry Error Total count: 3
> >
> > "MowGreen" wrote:
> >
> >> First, configure the system to clean boot:
> >> How to troubleshoot a problem by performing a clean boot in Windows
> >> Vista or in Windows 7
> >> http://support.microsoft.com/kb/929135
> >>
> >> IF a 3rd party firewall was being used, ensure the native Vista firewall
> >> is now Enabled by opening the Windows Firewall applet in Control Panel.
> >>
> >> Next, download and *save* the System Update Readiness Tool (CheckSUR)
> >> for Vista 32 bit (x86) from the link on this page:
> >> http://support.microsoft.com/kb/947821
> >>
> >> Once the download completes close *all* open browsers and programs that
> >> you had previously opened.
> >> Now run Windows6.0-KB947821-v7-x86.msu.
> >>
> >> Restart once CheckSUR has finished it's operation.
> >> See if the system can update now.
> >> If not, then please post the contents of one of the logs that CheckSUR
> >> created:
> >>
> >> Windows\Logs\CBS\CheckSUR.log or the CheckSUR.persist.log
> >>
> >>
> >> MowGreen
> >> ================
> >> *-343-* FDNY
> >> Never Forgotten
> >> ================
> >>
> >> banthecheck.com
> >> "Security updates should *never* have *non-security content* prechecked
> >>
> >>
> >>
> >>
> >> MBaker21 wrote:
> >>> I am running Microsoft Vista 32bit sp1. I had to replace hard drive due
> >>> to
> >>> problems when computer was made. Hard drive was sent directly to me from
> >>> dell with all the operating systems programs and files that were on the
> >>> computer when it was bought. Since then I have not been able to update
> >>> Vista, Microsoft Office or any other program that came on the pc. I
> >>> tried
> >>> to reload Vista with the OS disc and the pc is showing that it is a
> >>> blank
> >>> dvd, but its the same disc that came with the pc from dell. The pc also
> >>> randomly goes to a blue screen and says its "collecting data for memory
> >>> crash dump" or something like that. I can't get my virus scan to update
> >>> or register. Everytime I try to update windows I get a error code:
> >>> 80070490
> >>>
> >>> Can someone please help me with this?
> >> .
>
> .
>

See if this McAfee three-step fix resolves the problem:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

MBaker21 wrote:
> I have McAfee and yes the subscription is current. I bought a 3 year
> subscription when I bought the computer less than 2 years ago. McAfee is
> also firewall. Not sure about the anti-spyware.
>
> "PA Bear [MS MVP]" wrote:
>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> MBaker21 wrote:
>>> It still will not update. Its still saying "can't check for updates"
>>> error
>>> code 80070490.
>>>
>>> Here is the log that CheckSUR had on the system.
>>>
>>> =================================
>>> Checking System Update Readiness.
>>> Binary Version 6.0.6002.22285
>>> Package Version 7.0
>>> 2010-02-26 21:38
>>>
>>> Checking Windows Servicing Packages
>>>
>>> Checking Package Manifests and Catalogs
>>>
>>> Checking Package Watchlist
>>>
>>> Checking Component Watchlist
>>>
>>> Checking Packages
>>> (f) CBS Registry
>>> Error 0x80070103
>>> Package_16_for_KB936330~31bf3856ad364e35~x86~~6.0. 1.18000
>>> failed to get owner for package. (f) CBS Registry
>>> Error 0x80070103 Package_17_for_KB935509~31bf3856ad364e35~x86~~6.0. 1.9
>>> failed to get owner for package. (f) CBS Registry
>>> Error 0x80070002 Package_for_KB937287~31bf3856ad364e35~x86~~6.0.1.1 8000
>>> failed to get Visibility
>>>
>>> Checking Component Store
>>>
>>> Summary:
>>> Seconds executed: 682
>>> Found 3 errors
>>> CBS Registry Error Total count: 3
>>>
>>> "MowGreen" wrote:
>>>
>>>> First, configure the system to clean boot:
>>>> How to troubleshoot a problem by performing a clean boot in Windows
>>>> Vista or in Windows 7
>>>> http://support.microsoft.com/kb/929135
>>>>
>>>> IF a 3rd party firewall was being used, ensure the native Vista
>>>> firewall
>>>> is now Enabled by opening the Windows Firewall applet in Control Panel.
>>>>
>>>> Next, download and *save* the System Update Readiness Tool (CheckSUR)
>>>> for Vista 32 bit (x86) from the link on this page:
>>>> http://support.microsoft.com/kb/947821
>>>>
>>>> Once the download completes close *all* open browsers and programs that
>>>> you had previously opened.
>>>> Now run Windows6.0-KB947821-v7-x86.msu.
>>>>
>>>> Restart once CheckSUR has finished it's operation.
>>>> See if the system can update now.
>>>> If not, then please post the contents of one of the logs that CheckSUR
>>>> created:
>>>>
>>>> Windows\Logs\CBS\CheckSUR.log or the CheckSUR.persist.log
>>>>
>>>>
>>>> MowGreen
>>>> ================
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ================
>>>>
>>>> banthecheck.com
>>>> "Security updates should *never* have *non-security content* prechecked
>>>>
>>>>
>>>>
>>>>
>>>> MBaker21 wrote:
>>>>> I am running Microsoft Vista 32bit sp1. I had to replace hard drive
>>>>> due
>>>>> to
>>>>> problems when computer was made. Hard drive was sent directly to me
>>>>> from
>>>>> dell with all the operating systems programs and files that were on
>>>>> the
>>>>> computer when it was bought. Since then I have not been able to update
>>>>> Vista, Microsoft Office or any other program that came on the pc. I
>>>>> tried
>>>>> to reload Vista with the OS disc and the pc is showing that it is a
>>>>> blank
>>>>> dvd, but its the same disc that came with the pc from dell. The pc
>>>>> also
>>>>> randomly goes to a blue screen and says its "collecting data for
>>>>> memory
>>>>> crash dump" or something like that. I can't get my virus scan to
>>>>> update
>>>>> or register. Everytime I try to update windows I get a error code:
>>>>> 80070490
>>>>>
>>>>> Can someone please help me with this?
>>>> .
>>
>> .

MBaker21 wrote:
> When they sent the new hd it was sent to me just like the old one was when
> the computer was bought. I sent the old one back to them after I got the new
> one. Everything was working just fine before I got the new hd, it was just
> programs freezing and shuting the computer down before. Now all the programs
> work just fine other than updates, and security. How do I find out if its a
> hardware problem or not? Could it be a virus? I have not talked to dell about
> it because to talk to the techs they charge you every minute that they are on
> the phone with you even though I paid for a three year extended warranty. I
> need to find out what is going on with it cause I have use this computer for
> work and my wife has to have it for school.

If I'm understanding the situation correctly, you purchased an extended
warranty from Dell to cover this *specific* situation, failing or failed
hardware. There's no way in the world that you should be charged
anything for calling in about this.

If everything had been "working just fine" then you would not have
needed to send the damaged HD back to Dell in the first place.
Now the system can not update Windows nor any program that came
installed on the new HD.
Therefore, Dell has replaced the failed HD with a new one whose contents
exactly matches the HD first purchased with the system.

BUT, they have introduced a *new issue* as far as I see it.

If the issue was only about updating Windows, that could be resolved and
would have been noticed when the previous HD was installed.
Since the antivirus can not be updated, then something else is going on
here. I highly doubt there's malware involved here as that would mean
that Dell installed it on the new HD, but, it has happened before.

* Is the system on a home network with a router? *

If yes, suggest you plug the system directly into the *broadband modem*
to rule out the issue stemming from the router.
Can the system update now ?

If it is not on a home network or the system can not update when plugged
directly into the modem, please post *the last 50 or so lines* of the
WindowsUpdate.log into your reply after an attempt to update is done and
fails: http://support.microsoft.com/kb/902093


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked