nothing happens after message "Checking for the latest version ."

I have the problem described in Microsoft article id 836960: Windows Update
stops at the "Checking for the latest version of the Windows Update software"
screen.

The article suggests that the problem is ZoneAlarm's fault. But I'm not
running ZoneAlarm. Just in case, I temporarily disabled my firewall to see
if that was causing the problem, but the problem continued even then.

I have all the services supposedly required for Windows update to work
running on my Windows XP Service Pack 2 machine: Automatic Updates,
Cryptographic Services, Background Intelligent Transfer Service, and Event
Log. I also have Internet Explorer 6.0.

It sure would be nice if Microsoft would help out with this problem, but so
far I've been unable to get any help from them, other than the aforementioned
article which does me no good.

Any ideas?

Hi Larry889,

Give this a try and see if it resolves the problem.........

Go to Start>Run and key in:
net.exe stop wuauserv
Click on OK or hit ENTER

Go to Start>Run and key in:
regsvr32 /s wuapi.dll

Start>Run and key in:
regsvr32 /s wups.dll

Start>Run and key in:
regsvr32 /s wuaueng.dll

Start>Run and key in:
regsvr32 /s wucltui.dll

Start>Run and key in:
regsvr32 /s msxml3.dll

Start>Run and key in:
net.exe start wuauserv

Now try the Windows Update site.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Larry889" <> wrote in message
news:9076E7CF-3A1F-4FA5-BDEE-...
> I have the problem described in Microsoft article id 836960: Windows
Update
> stops at the "Checking for the latest version of the Windows Update
software"
> screen.
>
> The article suggests that the problem is ZoneAlarm's fault. But I'm not
> running ZoneAlarm. Just in case, I temporarily disabled my firewall to
see
> if that was causing the problem, but the problem continued even then.
>
> I have all the services supposedly required for Windows update to work
> running on my Windows XP Service Pack 2 machine: Automatic Updates,
> Cryptographic Services, Background Intelligent Transfer Service, and Event
> Log. I also have Internet Explorer 6.0.
>
> It sure would be nice if Microsoft would help out with this problem, but
so
> far I've been unable to get any help from them, other than the
aforementioned
> article which does me no good.
>
> Any ideas?

When searching for available updates on the Windows Update site, you see the
0x8007043B error
This error may occur if the WUAUSERV and BITS services are not configured properly in
the registry.
http://v5.windowsupdate.microsoft.co...cleid=19&ln=en

or

Try registering the following:

Click Start, select Run and type (pressing enter after each one and wait for the
success message):

net.exe stop wuauserv
Press Ok

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 msxml3.dll
regsvr32 atl.dll

net.exe start wuauserv



"Larry889" <> wrote in message
news:9076E7CF-3A1F-4FA5-BDEE-...
>I have the problem described in Microsoft article id 836960: Windows Update
> stops at the "Checking for the latest version of the Windows Update software"
> screen.
>
> The article suggests that the problem is ZoneAlarm's fault. But I'm not
> running ZoneAlarm. Just in case, I temporarily disabled my firewall to see
> if that was causing the problem, but the problem continued even then.
>
> I have all the services supposedly required for Windows update to work
> running on my Windows XP Service Pack 2 machine: Automatic Updates,
> Cryptographic Services, Background Intelligent Transfer Service, and Event
> Log. I also have Internet Explorer 6.0.
>
> It sure would be nice if Microsoft would help out with this problem, but so
> far I've been unable to get any help from them, other than the aforementioned
> article which does me no good.
>
> Any ideas?

Thank you sooo much!!!!! I had the same exact problem and your information
fixed the problem. Thank you for being so kind to offer the info.

Kimbersrn

"Patti MacLeod" wrote:

> Hi Larry889,
>
> Give this a try and see if it resolves the problem.........
>
> Go to Start>Run and key in:
> net.exe stop wuauserv
> Click on OK or hit ENTER
>
> Go to Start>Run and key in:
> regsvr32 /s wuapi.dll
>
> Start>Run and key in:
> regsvr32 /s wups.dll
>
> Start>Run and key in:
> regsvr32 /s wuaueng.dll
>
> Start>Run and key in:
> regsvr32 /s wucltui.dll
>
> Start>Run and key in:
> regsvr32 /s msxml3.dll
>
> Start>Run and key in:
> net.exe start wuauserv
>
> Now try the Windows Update site.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Larry889" <> wrote in message
> news:9076E7CF-3A1F-4FA5-BDEE-...
> > I have the problem described in Microsoft article id 836960: Windows
> Update
> > stops at the "Checking for the latest version of the Windows Update
> software"
> > screen.
> >
> > The article suggests that the problem is ZoneAlarm's fault. But I'm not
> > running ZoneAlarm. Just in case, I temporarily disabled my firewall to
> see
> > if that was causing the problem, but the problem continued even then.
> >
> > I have all the services supposedly required for Windows update to work
> > running on my Windows XP Service Pack 2 machine: Automatic Updates,
> > Cryptographic Services, Background Intelligent Transfer Service, and Event
> > Log. I also have Internet Explorer 6.0.
> >
> > It sure would be nice if Microsoft would help out with this problem, but
> so
> > far I've been unable to get any help from them, other than the
> aforementioned
> > article which does me no good.
> >
> > Any ideas?
>
>
>

You're very welcome, Kimbersrn :-)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Kimbersrn" <> wrote in message
newsA53FB86-3946-4AF6-911A-...
> Thank you sooo much!!!!! I had the same exact problem and your
information
> fixed the problem. Thank you for being so kind to offer the info.
>
> Kimbersrn
>
> "Patti MacLeod" wrote:
>
> > Hi Larry889,
> >
> > Give this a try and see if it resolves the problem.........
> >
> > Go to Start>Run and key in:
> > net.exe stop wuauserv
> > Click on OK or hit ENTER
> >
> > Go to Start>Run and key in:
> > regsvr32 /s wuapi.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wups.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wuaueng.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wucltui.dll
> >
> > Start>Run and key in:
> > regsvr32 /s msxml3.dll
> >
> > Start>Run and key in:
> > net.exe start wuauserv
> >
> > Now try the Windows Update site.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Larry889" <> wrote in message
> > news:9076E7CF-3A1F-4FA5-BDEE-...
> > > I have the problem described in Microsoft article id 836960: Windows
> > Update
> > > stops at the "Checking for the latest version of the Windows Update
> > software"
> > > screen.
> > >
> > > The article suggests that the problem is ZoneAlarm's fault. But I'm
not
> > > running ZoneAlarm. Just in case, I temporarily disabled my firewall
to
> > see
> > > if that was causing the problem, but the problem continued even then.
> > >
> > > I have all the services supposedly required for Windows update to work
> > > running on my Windows XP Service Pack 2 machine: Automatic Updates,
> > > Cryptographic Services, Background Intelligent Transfer Service, and
Event
> > > Log. I also have Internet Explorer 6.0.
> > >
> > > It sure would be nice if Microsoft would help out with this problem,
but
> > so
> > > far I've been unable to get any help from them, other than the
> > aforementioned
> > > article which does me no good.
> > >
> > > Any ideas?
> >
> >
> >

I have the same problem with Windows98 but when I try to run
net.exe stop wuauserv
I get an error telling me the service name is invalid.

Am I doing something wrong?

"Patti MacLeod" wrote:

> Hi Larry889,
>
> Give this a try and see if it resolves the problem.........
>
> Go to Start>Run and key in:
> net.exe stop wuauserv
> Click on OK or hit ENTER
>
> Go to Start>Run and key in:
> regsvr32 /s wuapi.dll
>
> Start>Run and key in:
> regsvr32 /s wups.dll
>
> Start>Run and key in:
> regsvr32 /s wuaueng.dll
>
> Start>Run and key in:
> regsvr32 /s wucltui.dll
>
> Start>Run and key in:
> regsvr32 /s msxml3.dll
>
> Start>Run and key in:
> net.exe start wuauserv
>
> Now try the Windows Update site.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Larry889" <> wrote in message
> news:9076E7CF-3A1F-4FA5-BDEE-...
> > I have the problem described in Microsoft article id 836960: Windows
> Update
> > stops at the "Checking for the latest version of the Windows Update
> software"
> > screen.
> >
> > The article suggests that the problem is ZoneAlarm's fault. But I'm not
> > running ZoneAlarm. Just in case, I temporarily disabled my firewall to
> see
> > if that was causing the problem, but the problem continued even then.
> >
> > I have all the services supposedly required for Windows update to work
> > running on my Windows XP Service Pack 2 machine: Automatic Updates,
> > Cryptographic Services, Background Intelligent Transfer Service, and Event
> > Log. I also have Internet Explorer 6.0.
> >
> > It sure would be nice if Microsoft would help out with this problem, but
> so
> > far I've been unable to get any help from them, other than the
> aforementioned
> > article which does me no good.
> >
> > Any ideas?
>
>
>

Hi Robt55,

Those instructions that I provided are specific to NT-based systems, not
WIN9x systems.

Are you using any third-party firewalls (ZoneAlarm or Norton Personal
Firewall, for example), ad blocking or spyware blocking software ? If so,
try disabling the program before attempting to access Windows Update.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Robt55" <> wrote in message
news:519F6AAF-1E25-43BF-A525-...
> I have the same problem with Windows98 but when I try to run
> net.exe stop wuauserv
> I get an error telling me the service name is invalid.
>
> Am I doing something wrong?
>
> "Patti MacLeod" wrote:
>
> > Hi Larry889,
> >
> > Give this a try and see if it resolves the problem.........
> >
> > Go to Start>Run and key in:
> > net.exe stop wuauserv
> > Click on OK or hit ENTER
> >
> > Go to Start>Run and key in:
> > regsvr32 /s wuapi.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wups.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wuaueng.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wucltui.dll
> >
> > Start>Run and key in:
> > regsvr32 /s msxml3.dll
> >
> > Start>Run and key in:
> > net.exe start wuauserv
> >
> > Now try the Windows Update site.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Larry889" <> wrote in message
> > news:9076E7CF-3A1F-4FA5-BDEE-...
> > > I have the problem described in Microsoft article id 836960: Windows
> > Update
> > > stops at the "Checking for the latest version of the Windows Update
> > software"
> > > screen.
> > >
> > > The article suggests that the problem is ZoneAlarm's fault. But I'm
not
> > > running ZoneAlarm. Just in case, I temporarily disabled my firewall
to
> > see
> > > if that was causing the problem, but the problem continued even then.
> > >
> > > I have all the services supposedly required for Windows update to work
> > > running on my Windows XP Service Pack 2 machine: Automatic Updates,
> > > Cryptographic Services, Background Intelligent Transfer Service, and
Event
> > > Log. I also have Internet Explorer 6.0.
> > >
> > > It sure would be nice if Microsoft would help out with this problem,
but
> > so
> > > far I've been unable to get any help from them, other than the
> > aforementioned
> > > article which does me no good.
> > >
> > > Any ideas?
> >
> >
> >

Could this be related to or corrective to a windows 2k update, where after
the scanning, a secondary pane displays critical updates (0), windows 2000
(4), drivers (1), but then just loops creating another pane to scan for
updates. I thought it was a MS update error but it is still doing it 2 weeks
or so later. I was concerned ad-watch was blocking registry updates but I
couldn't shut it off in process of the critical updates.

Any hope registering these .dll's would help for win2k update?

"Patti MacLeod" wrote:

> Hi Larry889,
>
> Give this a try and see if it resolves the problem.........
>
> Go to Start>Run and key in:
> net.exe stop wuauserv
> Click on OK or hit ENTER
>
> Go to Start>Run and key in:
> regsvr32 /s wuapi.dll
>
> Start>Run and key in:
> regsvr32 /s wups.dll
>
> Start>Run and key in:
> regsvr32 /s wuaueng.dll
>
> Start>Run and key in:
> regsvr32 /s wucltui.dll
>
> Start>Run and key in:
> regsvr32 /s msxml3.dll
>
> Start>Run and key in:
> net.exe start wuauserv
>
> Now try the Windows Update site.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Larry889" <> wrote in message
> news:9076E7CF-3A1F-4FA5-BDEE-...
> > I have the problem described in Microsoft article id 836960: Windows
> Update
> > stops at the "Checking for the latest version of the Windows Update
> software"
> > screen.
> >
> > The article suggests that the problem is ZoneAlarm's fault. But I'm not
> > running ZoneAlarm. Just in case, I temporarily disabled my firewall to
> see
> > if that was causing the problem, but the problem continued even then.
> >
> > I have all the services supposedly required for Windows update to work
> > running on my Windows XP Service Pack 2 machine: Automatic Updates,
> > Cryptographic Services, Background Intelligent Transfer Service, and Event
> > Log. I also have Internet Explorer 6.0.
> >
> > It sure would be nice if Microsoft would help out with this problem, but
> so
> > far I've been unable to get any help from them, other than the
> aforementioned
> > article which does me no good.
> >
> > Any ideas?
>
>
>

My issue was solved by disabling discussions in IE. Sorry for any possible
confusion here.

"keith" wrote:

> Could this be related to or corrective to a windows 2k update, where after
> the scanning, a secondary pane displays critical updates (0), windows 2000
> (4), drivers (1), but then just loops creating another pane to scan for
> updates. I thought it was a MS update error but it is still doing it 2 weeks
> or so later. I was concerned ad-watch was blocking registry updates but I
> couldn't shut it off in process of the critical updates.
>
> Any hope registering these .dll's would help for win2k update?
>
> "Patti MacLeod" wrote:
>
> > Hi Larry889,
> >
> > Give this a try and see if it resolves the problem.........
> >
> > Go to Start>Run and key in:
> > net.exe stop wuauserv
> > Click on OK or hit ENTER
> >
> > Go to Start>Run and key in:
> > regsvr32 /s wuapi.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wups.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wuaueng.dll
> >
> > Start>Run and key in:
> > regsvr32 /s wucltui.dll
> >
> > Start>Run and key in:
> > regsvr32 /s msxml3.dll
> >
> > Start>Run and key in:
> > net.exe start wuauserv
> >
> > Now try the Windows Update site.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Larry889" <> wrote in message
> > news:9076E7CF-3A1F-4FA5-BDEE-...
> > > I have the problem described in Microsoft article id 836960: Windows
> > Update
> > > stops at the "Checking for the latest version of the Windows Update
> > software"
> > > screen.
> > >
> > > The article suggests that the problem is ZoneAlarm's fault. But I'm not
> > > running ZoneAlarm. Just in case, I temporarily disabled my firewall to
> > see
> > > if that was causing the problem, but the problem continued even then.
> > >
> > > I have all the services supposedly required for Windows update to work
> > > running on my Windows XP Service Pack 2 machine: Automatic Updates,
> > > Cryptographic Services, Background Intelligent Transfer Service, and Event
> > > Log. I also have Internet Explorer 6.0.
> > >
> > > It sure would be nice if Microsoft would help out with this problem, but
> > so
> > > far I've been unable to get any help from them, other than the
> > aforementioned
> > > article which does me no good.
> > >
> > > Any ideas?
> >
> >
> >

I had the same problem after tryng various fixes it still did not work...

I found a program that helped me... so it may help you..
find a program called "HijackThis"
http://www.spychecker.com/program/hijackthis.html

install it...
then run it...

Click on "do a system scan only"

then click on the CONFIG button bottom right

click on "MISC TOOLS"

then click "Open Host FIle Manager"

highlight all in the box and choose to delete

then try your windows update...

it worked like a charm for me.


"Taurarian" wrote:

> When searching for available updates on the Windows Update site, you see the
> 0x8007043B error
> This error may occur if the WUAUSERV and BITS services are not configured properly in
> the registry.
> http://v5.windowsupdate.microsoft.co...cleid=19&ln=en
>
> or
>
> Try registering the following:
>
> Click Start, select Run and type (pressing enter after each one and wait for the
> success message):
>
> net.exe stop wuauserv
> Press Ok
>
> Repeat for the following:
> regsvr32 wuapi.dll
> regsvr32 wups.dll
> regsvr32 wuaueng.dll
> regsvr32 wucltui.dll
> regsvr32 msxml3.dll
> regsvr32 atl.dll
>
> net.exe start wuauserv
>
>
>
> "Larry889" <> wrote in message
> news:9076E7CF-3A1F-4FA5-BDEE-...
> >I have the problem described in Microsoft article id 836960: Windows Update
> > stops at the "Checking for the latest version of the Windows Update software"
> > screen.
> >
> > The article suggests that the problem is ZoneAlarm's fault. But I'm not
> > running ZoneAlarm. Just in case, I temporarily disabled my firewall to see
> > if that was causing the problem, but the problem continued even then.
> >
> > I have all the services supposedly required for Windows update to work
> > running on my Windows XP Service Pack 2 machine: Automatic Updates,
> > Cryptographic Services, Background Intelligent Transfer Service, and Event
> > Log. I also have Internet Explorer 6.0.
> >
> > It sure would be nice if Microsoft would help out with this problem, but so
> > far I've been unable to get any help from them, other than the aforementioned
> > article which does me no good.
> >
> > Any ideas?
>
>