Office 2002 XP SP3

I have XP home edition. For some time now I have been offered the above
update which keeps failing with error code 0x8024002D. The problem appears to
be that the necessary file WORDRET.MSI is missing from my computer. I have
tried downloading the full file which doesn't work either and I have tried
reinstalling Word 2002 using the original CD with no success.Please, can
anyone suggest what I can do?

You omitted to give the kb update

"Lesley" <> wrote in message
news:B40A7642-C605-4504-B31E-...
> I have XP home edition. For some time now I have been offered the above
> update which keeps failing with error code 0x8024002D. The problem appears
to
> be that the necessary file WORDRET.MSI is missing from my computer. I have
> tried downloading the full file which doesn't work either and I have tried
> reinstalling Word 2002 using the original CD with no success.Please, can
> anyone suggest what I can do?

Have you tried installing the regular version with the Office 2002 CD in the
CD drive?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Lesley wrote:
> I have XP home edition. For some time now I have been offered the above
> update which keeps failing with error code 0x8024002D. The problem appears
> to be that the necessary file WORDRET.MSI is missing from my computer. I
> have tried downloading the full file which doesn't work either and I have
> tried reinstalling Word 2002 using the original CD with no success.Please,
> can anyone suggest what I can do?

Lesley <> wrote:

> I have XP home edition. For some time now I have been offered the
> above update which keeps failing with error code 0x8024002D. The
> problem appears to be that the necessary file WORDRET.MSI is missing
> from my computer. I have tried downloading the full file which
> doesn't work either and I have tried reinstalling Word 2002 using the
> original CD with no success.

The "WORDRET.MSI" file is being sought on the installation CD, not on your
computer.

Please check whether the installation CD in fact contains the file
WORDRET.MSI.

If it does not contain WORDRET.MSI, then the CD is not the one that was
originally used to install Word XP, and you must find the correct CD to use
during the update.

If the CD does contain WORDRET.MSI, then when the popup appears looking for
the file WORDRET.MSI, use the browse button to direct the updater to the
CD-ROM drive.

This problem can occur if the CD-ROM drive letter has changed since you
originally installed Word.

--
Robin Walker [MVP Networking]

Thank you for responding. I have noted your comments and the CD I am using is
the same one I used to install Word 2002 originally, part of the Works Suite
2002.
I pointed the browser to the CD drive as you suggested and inserted the
disk. It stated the file WORDRET.MSI could not be found like before. I went
back to the previous box and clicked on where it suggested I looked in
C:\CABS\W2W2\ and it came up with Word 2002 as an alternative. When I clicked
on that it found D\MSWord\WORDRET.MSI and clicked OK. All seemed to be going
well but installation failed again with the same error message! Can you make
any further suggestions please?

"Robin Walker [MVP]" wrote:

> Lesley <> wrote:
>
> > I have XP home edition. For some time now I have been offered the
> > above update which keeps failing with error code 0x8024002D. The
> > problem appears to be that the necessary file WORDRET.MSI is missing
> > from my computer. I have tried downloading the full file which
> > doesn't work either and I have tried reinstalling Word 2002 using the
> > original CD with no success.
>
> The "WORDRET.MSI" file is being sought on the installation CD, not on your
> computer.
>
> Please check whether the installation CD in fact contains the file
> WORDRET.MSI.
>
> If it does not contain WORDRET.MSI, then the CD is not the one that was
> originally used to install Word XP, and you must find the correct CD to use
> during the update.
>
> If the CD does contain WORDRET.MSI, then when the popup appears looking for
> the file WORDRET.MSI, use the browse button to direct the updater to the
> CD-ROM drive.
>
> This problem can occur if the CD-ROM drive letter has changed since you
> originally installed Word.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

Lesley <> wrote:

> I have noted your comments and the CD I am
> using is the same one I used to install Word 2002 originally, part of
> the Works Suite 2002.
> I pointed the browser to the CD drive as you suggested and inserted
> the disk. It stated the file WORDRET.MSI could not be found like
> before. I went back to the previous box and clicked on where it
> suggested I looked in C:\CABS\W2W2\ and it came up with Word 2002 as
> an alternative. When I clicked on that it found D\MSWord\WORDRET.MSI
> and clicked OK All seemed to be going well but installation failed
> again with the same error message!

Please can you confirm, by searching the entire CD, whether or not the
installation CD contains the file named WORDRET.MSI, and, if so, which
directory it is found in.

If the file is in a sub-directory, you must navigate the updater to the
correct sub-directory of the CD.

--
Robin Walker [MVP Networking]

Hello Robin
Can you tell me how to carry out your instructions as I am not very computer
literate? Thank you.

"Robin Walker [MVP]" wrote:

> Lesley <> wrote:
>
> > I have noted your comments and the CD I am
> > using is the same one I used to install Word 2002 originally, part of
> > the Works Suite 2002.
> > I pointed the browser to the CD drive as you suggested and inserted
> > the disk. It stated the file WORDRET.MSI could not be found like
> > before. I went back to the previous box and clicked on where it
> > suggested I looked in C:\CABS\W2W2\ and it came up with Word 2002 as
> > an alternative. When I clicked on that it found D\MSWord\WORDRET.MSI
> > and clicked OK All seemed to be going well but installation failed
> > again with the same error message!
>
> Please can you confirm, by searching the entire CD, whether or not the
> installation CD contains the file named WORDRET.MSI, and, if so, which
> directory it is found in.
>
> If the file is in a sub-directory, you must navigate the updater to the
> correct sub-directory of the CD.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

Lesley <> wrote:

> Can you tell me how to carry out your instructions as I am not very
> computer literate? Thank you.
>
>> Please can you confirm, by searching the entire CD, whether or not
>> the installation CD contains the file named WORDRET.MSI, and, if so,
>> which directory it is found in.

- Insert the CD in the CD drive.
- Let it spin up to speed and wait for a bit.
- If it auto-launches anything, close or cancel it.
- click Start -> "My Computer"
- right-click on the CD drive icon and select "Explore"
- double-click the folder "MSWord" to open it.
- now, is the file WORDRET.MSI displayed?

If so, proceed.

>> If the file is in a sub-directory, you must navigate the updater to
>> the correct sub-directory of the CD.

When the updater wants to be navigated to the WORDRET.MSI file, you should
navigate it to the CD drive, then to the folder "MSWord". Do not click OK
until you see the file WORDRET.MSI in the navigation panel.

--
Robin Walker [MVP Networking]

I have searched the CD following your instructions and the WORDRET icon was
displayed after double clicking MSWord. I tried to install the update again
and when the pop up came I clicked browse, selected CD drive and inserted the
disk. I clicked to open WORDRET but it came up file not found so I asked to
open MSWord and it displayed 2 icons, I 'files' and the other WORDRET which I
double clicked on to open. This automatically put D:\MSWord\WORDRET.MSI in
the pop up box so I clicked OK. The box went and the installation bar
continued to the end but then it failed again. I also tried to reinstall word
by clicking on the WORDRET icon but it kept asking me to insert the disk but
when I did I heard it spinning but when it stopped it asked me to insert the
disk again and I could not get rid of this box so had to cancel. Do you think
there may be something wrong with the disk?

"Robin Walker [MVP]" wrote:

> Lesley <> wrote:
>
> > Can you tell me how to carry out your instructions as I am not very
> > computer literate? Thank you.
> >
> >> Please can you confirm, by searching the entire CD, whether or not
> >> the installation CD contains the file named WORDRET.MSI, and, if so,
> >> which directory it is found in.
>
> - Insert the CD in the CD drive.
> - Let it spin up to speed and wait for a bit.
> - If it auto-launches anything, close or cancel it.
> - click Start -> "My Computer"
> - right-click on the CD drive icon and select "Explore"
> - double-click the folder "MSWord" to open it.
> - now, is the file WORDRET.MSI displayed?
>
> If so, proceed.
>
> >> If the file is in a sub-directory, you must navigate the updater to
> >> the correct sub-directory of the CD.
>
> When the updater wants to be navigated to the WORDRET.MSI file, you should
> navigate it to the CD drive, then to the folder "MSWord". Do not click OK
> until you see the file WORDRET.MSI in the navigation panel.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

Lesley <> wrote:

> I have searched the CD following your instructions and the WORDRET
> icon was displayed after double clicking MSWord. I tried to install
> the update again and when the pop up came I clicked browse, selected
> CD drive and inserted the disk. I clicked to open WORDRET but it came
> up file not found so I asked to open MSWord and it displayed 2
> icons, I 'files' and the other WORDRET which I double clicked on to
> open. This automatically put D:\MSWord\WORDRET.MSI in the pop up box
> so I clicked OK. The box went and the installation bar continued to
> the end but then it failed again.

What error message did it give this time when it failed?

> I also tried to reinstall word by
> clicking on the WORDRET icon but it kept asking me to insert the disk
> but when I did I heard it spinning but when it stopped it asked me to
> insert the disk again and I could not get rid of this box so had to
> cancel. Do you think there may be something wrong with the disk?

It's difficult to tell from far away.

One way to check might be to right-click-and-drag the CD icon into a new
folder on the desktop, and select "Copy here" when you let go of the right
mouse button. If the whole CD drive copies successfully, then the CD is OK.
If the CD is bad, you will get some sort of error.

If the CD will not read, check it for obvious dirt smudges and try cleaning
it gently with a soft cloth.

--
Robin Walker [MVP Networking]