Office 2003 Service Pack 3 KB923618 & KB936677

I have two updates that refuse to install. I keep getting "Unable to Intall
Update" and the update Icon is always on the taskbar. I have downloaded each
update and tried manually, but I still get unable to install update with no
error messages given. Can anyone help on this problem. Other updates
install fine, just not these two. The other one is the Outlook Junk e-mail
filter (KB936677)

Thanks RCH

Hi RCH,

I have the same issue. After several weeks of checking I've found reports of
this problem being associated with some forced updates (they were done
whether we had auto update turned on or not). Apparently, for those who have
used the XP cd 'repair' facility, some updates can no longer run correctly
because of OS changes made by the earlier updates.

I have found no public postings of fixes, only that MSFT encourages those
impacted by this issue to contact them for support. I'm assuming from this a
cure exists, and that it isn't currently posted in the KB.

If you have not used the XP cd repair function I don't have any answer.

Cheers,
Darrin

"RCH" wrote:

> I have two updates that refuse to install. I keep getting "Unable to Intall
> Update" and the update Icon is always on the taskbar. I have downloaded each
> update and tried manually, but I still get unable to install update with no
> error messages given. Can anyone help on this problem. Other updates
> install fine, just not these two. The other one is the Outlook Junk e-mail
> filter (KB936677)
>
> Thanks RCH

BTW,

I got around the issue with the Outlook junk email filter by choosing
'custom' install, unchecking the problematic SP3, and installing the filter
by itself. For me it turned out the filter install was only failing because
of the SP3 and by itself it installed successfully.

Cheers

"RCH" wrote:

> I have two updates that refuse to install. I keep getting "Unable to Intall
> Update" and the update Icon is always on the taskbar. I have downloaded each
> update and tried manually, but I still get unable to install update with no
> error messages given. Can anyone help on this problem. Other updates
> install fine, just not these two. The other one is the Outlook Junk e-mail
> filter (KB936677)
>
> Thanks RCH

<snip>

gphx wrote:
<snip>
> After several weeks of checking I've found
> reports of this problem being associated with some forced updates
> (they were done whether we had auto update turned on or not).
> Apparently, for those who have used the XP cd 'repair' facility,
> some updates can no longer run correctly because of OS changes made
> by the earlier updates.
>
> I have found no public postings of fixes, only that MSFT encourages
> those impacted by this issue to contact them for support. I'm
> assuming from this a cure exists, and that it isn't currently
> posted in the KB.

I believe what you are talking about is:

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Thanks for the information, but it didn't work for me. I tried to install
each individually, but each will still fail. I haven't use the XP cd repair
program, so I'm just waiting on MS to release a new Junk Filter update that
will take care of the problem. Not sure what I will do with the SP3 update
for Office.

Thanks again... RCH

"gphx" wrote:

> BTW,
>
> I got around the issue with the Outlook junk email filter by choosing
> 'custom' install, unchecking the problematic SP3, and installing the filter
> by itself. For me it turned out the filter install was only failing because
> of the SP3 and by itself it installed successfully.
>
> Cheers
>
> "RCH" wrote:
>
> > I have two updates that refuse to install. I keep getting "Unable to Intall
> > Update" and the update Icon is always on the taskbar. I have downloaded each
> > update and tried manually, but I still get unable to install update with no
> > error messages given. Can anyone help on this problem. Other updates
> > install fine, just not these two. The other one is the Outlook Junk e-mail
> > filter (KB936677)
> >
> > Thanks RCH

I don't know if you have sorted out your problem, but I have had the same
one, and managed to solve it by 'repairing' my Office 2003 installation using
the original disks.

"RCH" wrote:

> Thanks for the information, but it didn't work for me. I tried to install
> each individually, but each will still fail. I haven't use the XP cd repair
> program, so I'm just waiting on MS to release a new Junk Filter update that
> will take care of the problem. Not sure what I will do with the SP3 update
> for Office.
>
> Thanks again... RCH
>
> "gphx" wrote:
>
> > BTW,
> >
> > I got around the issue with the Outlook junk email filter by choosing
> > 'custom' install, unchecking the problematic SP3, and installing the filter
> > by itself. For me it turned out the filter install was only failing because
> > of the SP3 and by itself it installed successfully.
> >
> > Cheers
> >
> > "RCH" wrote:
> >
> > > I have two updates that refuse to install. I keep getting "Unable to Intall
> > > Update" and the update Icon is always on the taskbar. I have downloaded each
> > > update and tried manually, but I still get unable to install update with no
> > > error messages given. Can anyone help on this problem. Other updates
> > > install fine, just not these two. The other one is the Outlook Junk e-mail
> > > filter (KB936677)
> > >
> > > Thanks RCH

Yes, still have the problem. I tried the CD repair and it failed. Then I
tried the re-install and it fails. For some unknown reason I can't even use
the CD. I quess the only fix might be to un-install Office and then try the
re-install, but I really hate doing that.

Thanks... RCH

"Astra52" wrote:

> I don't know if you have sorted out your problem, but I have had the same
> one, and managed to solve it by 'repairing' my Office 2003 installation using
> the original disks.
>
> "RCH" wrote:
>
> > Thanks for the information, but it didn't work for me. I tried to install
> > each individually, but each will still fail. I haven't use the XP cd repair
> > program, so I'm just waiting on MS to release a new Junk Filter update that
> > will take care of the problem. Not sure what I will do with the SP3 update
> > for Office.
> >
> > Thanks again... RCH
> >
> > "gphx" wrote:
> >
> > > BTW,
> > >
> > > I got around the issue with the Outlook junk email filter by choosing
> > > 'custom' install, unchecking the problematic SP3, and installing the filter
> > > by itself. For me it turned out the filter install was only failing because
> > > of the SP3 and by itself it installed successfully.
> > >
> > > Cheers
> > >
> > > "RCH" wrote:
> > >
> > > > I have two updates that refuse to install. I keep getting "Unable to Intall
> > > > Update" and the update Icon is always on the taskbar. I have downloaded each
> > > > update and tried manually, but I still get unable to install update with no
> > > > error messages given. Can anyone help on this problem. Other updates
> > > > install fine, just not these two. The other one is the Outlook Junk e-mail
> > > > filter (KB936677)
> > > >
> > > > Thanks RCH