Richard;
Download Service Pack 2:
http://www.microsoft.com/downloads/d...displaylang=en
Reboot the computer.
Disable all unnecessary programs such as anti virus, download accelerators,
spyware killers etc.
Double click the download.
Follow prompts to install.
Reboot.
Otherwise further problems should be directed to the Office Update
newsgroup:
news://msnews.microsoft.com/microsof...c.officeupdate
--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org
"Richard" <> wrote in message
news:5B882DA6-CB1E-4727-BC34-...
> Hi! I have tried 5 times to load/update my Office 2003 suite. Each time
> it
> comes up failed. I have disable norton's anti-virus and firewall, I have
> allowed pop-ups and closed all my Office programs and all others for that
> matter as well.
>
> Initialization completes, the install begins and everything seems to go
> fine
> for about 3 mintues with the green line progressing! Then, the green line
> goes to the end of the line and verbiage comes up that it "failed"
>
> what am I doing wrong??
>
> Thanks for your help!!
> --
> Richard