Office 2003 SP 3 updates fail

Hi,

I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates are
failing on.
Office 2003 SP3
Security Update for Excel 2003 (KB933666)
Security Update for Excel 2003 (KB936507)
Update for Outlook 2003 Junk Email Filter (KB936677)
Update for Outlook Junk Email Filter 2003 (KB942571)
Update for Outlook Junk Email Filter 2003 (KB943551)

All my other updates push down smoothly. Here's the other thing that is
bizarre:
If the user logs in as a local administrator, these updates install without
a problem.

Office 2003 was installed from an UNCOMPRESSED network share, so I can't use
the LIS fix unfortunately. I have tried setting the Office Source Engine to
Automatic and start it and reboot, and it has no effect.

I don't see me performing an office repair on 100+ PCs without understanding
the problem, so any help would be greatly, GREATLY appreciated.

-Scott

--
-Scott Charlton

Forwarded to Office Update newsgroup via crosspost.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/

spc wrote:
> Hi,
>
> I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates
> are
> failing on.
> Office 2003 SP3
> Security Update for Excel 2003 (KB933666)
> Security Update for Excel 2003 (KB936507)
> Update for Outlook 2003 Junk Email Filter (KB936677)
> Update for Outlook Junk Email Filter 2003 (KB942571)
> Update for Outlook Junk Email Filter 2003 (KB943551)
>
> All my other updates push down smoothly. Here's the other thing that is
> bizarre:
> If the user logs in as a local administrator, these updates install
> without
> a problem.
>
> Office 2003 was installed from an UNCOMPRESSED network share, so I can't
> use
> the LIS fix unfortunately. I have tried setting the Office Source Engine
> to
> Automatic and start it and reboot, and it has no effect.
>
> I don't see me performing an office repair on 100+ PCs without
> understanding
> the problem, so any help would be greatly, GREATLY appreciated.
>
> -Scott

Well, '

Let's find out why the updates are failing.

Could you please provide a verbose log from the failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here.

1. Please download KB933666 to your local machine from here.
http://www.microsoft.com/downloads/d...displaylang=en

2. Create a folder in the c:\ named Patch. Place
office2003-KB933666-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "office2003-KB933666-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p EXCEL.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3�.
Post about 10 lines above and below the “value 3� in this forum. That should
give us the answer why it is failing.

Thanks

--
Thank you,
Eric Ashton
Microsoft Office Setup

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"PA Bear" wrote:

> Forwarded to Office Update newsgroup via crosspost.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L.ORG http://66.39.69.143/
>
> spc wrote:
> > Hi,
> >
> > I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates
> > are
> > failing on.
> > Office 2003 SP3
> > Security Update for Excel 2003 (KB933666)
> > Security Update for Excel 2003 (KB936507)
> > Update for Outlook 2003 Junk Email Filter (KB936677)
> > Update for Outlook Junk Email Filter 2003 (KB942571)
> > Update for Outlook Junk Email Filter 2003 (KB943551)
> >
> > All my other updates push down smoothly. Here's the other thing that is
> > bizarre:
> > If the user logs in as a local administrator, these updates install
> > without
> > a problem.
> >
> > Office 2003 was installed from an UNCOMPRESSED network share, so I can't
> > use
> > the LIS fix unfortunately. I have tried setting the Office Source Engine
> > to
> > Automatic and start it and reboot, and it has no effect.
> >
> > I don't see me performing an office repair on 100+ PCs without
> > understanding
> > the problem, so any help would be greatly, GREATLY appreciated.
> >
> > -Scott
>
>

Eric,


Thank you very much for your quick response. Before, I procede, may I ask:
Should I do this with an account that has local administrative rights or
not? I'm assuming it has to have local admin rights, but my concern is, that
installing the patches always work when I have local admin rights. Am I
making sense?
--
-Scott Charlton


"Eric Ashton" wrote:

> Well, '
>
> Let's find out why the updates are failing.
>
> Could you please provide a verbose log from the failed install for review?
> This will help us get to the bottom of it. Here is how to get a verbose log
> that you can error here.
>
> 1. Please download KB933666 to your local machine from here.
> http://www.microsoft.com/downloads/d...displaylang=en
>
> 2. Create a folder in the c:\ named Patch. Place
> office2003-KB933666-FullFile-ENU.exe in that folder.
>
> 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> enter
>
> 4. in the black window that comes up type "cd\" (without the quotes). hit
> enter then type "cd patch" (without the quotes). hit enter
>
> 5. type "office2003-KB933666-FullFile-ENU.exe /c /t:c:\patch /q" (without
> the quotes). hit enter
>
> 6. type "msiexec /p EXCEL.msp /l*v c:\patch\Log.txt /qb" (without the
> quotes). hit enter
>
> 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> Open that log file. If the patch failed, search the log file for “value 3�.
> Post about 10 lines above and below the “value 3� in this forum. That should
> give us the answer why it is failing.
>
> Thanks
>
> --
> Thank you,
> Eric Ashton
> Microsoft Office Setup
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> "PA Bear" wrote:
>
> > Forwarded to Office Update newsgroup via crosspost.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L.ORG http://66.39.69.143/
> >
> > spc wrote:
> > > Hi,
> > >
> > > I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates
> > > are
> > > failing on.
> > > Office 2003 SP3
> > > Security Update for Excel 2003 (KB933666)
> > > Security Update for Excel 2003 (KB936507)
> > > Update for Outlook 2003 Junk Email Filter (KB936677)
> > > Update for Outlook Junk Email Filter 2003 (KB942571)
> > > Update for Outlook Junk Email Filter 2003 (KB943551)
> > >
> > > All my other updates push down smoothly. Here's the other thing that is
> > > bizarre:
> > > If the user logs in as a local administrator, these updates install
> > > without
> > > a problem.
> > >
> > > Office 2003 was installed from an UNCOMPRESSED network share, so I can't
> > > use
> > > the LIS fix unfortunately. I have tried setting the Office Source Engine
> > > to
> > > Automatic and start it and reboot, and it has no effect.
> > >
> > > I don't see me performing an office repair on 100+ PCs without
> > > understanding
> > > the problem, so any help would be greatly, GREATLY appreciated.
> > >
> > > -Scott
> >
> >

Right, you would need to be an admin.

I would expect the install to fail logged in as an admin if they are failing
when being pushed, because when they are pushed they are installed with
admin/system rights.


--
Thank you,
Eric Ashton
Microsoft Office Setup

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"spc" wrote:

> Eric,
>
>
> Thank you very much for your quick response. Before, I procede, may I ask:
> Should I do this with an account that has local administrative rights or
> not? I'm assuming it has to have local admin rights, but my concern is, that
> installing the patches always work when I have local admin rights. Am I
> making sense?
> --
> -Scott Charlton
>
>
> "Eric Ashton" wrote:
>
> > Well, '
> >
> > Let's find out why the updates are failing.
> >
> > Could you please provide a verbose log from the failed install for review?
> > This will help us get to the bottom of it. Here is how to get a verbose log
> > that you can error here.
> >
> > 1. Please download KB933666 to your local machine from here.
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> > 2. Create a folder in the c:\ named Patch. Place
> > office2003-KB933666-FullFile-ENU.exe in that folder.
> >
> > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > enter
> >
> > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > enter then type "cd patch" (without the quotes). hit enter
> >
> > 5. type "office2003-KB933666-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > the quotes). hit enter
> >
> > 6. type "msiexec /p EXCEL.msp /l*v c:\patch\Log.txt /qb" (without the
> > quotes). hit enter
> >
> > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > Open that log file. If the patch failed, search the log file for “value 3�.
> > Post about 10 lines above and below the “value 3� in this forum. That should
> > give us the answer why it is failing.
> >
> > Thanks
> >
> > --
> > Thank you,
> > Eric Ashton
> > Microsoft Office Setup
> >
> > --
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> >
> > "PA Bear" wrote:
> >
> > > Forwarded to Office Update newsgroup via crosspost.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > AumHa VSOP & Admin http://aumha.net
> > > DTS-L.ORG http://66.39.69.143/
> > >
> > > spc wrote:
> > > > Hi,
> > > >
> > > > I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates
> > > > are
> > > > failing on.
> > > > Office 2003 SP3
> > > > Security Update for Excel 2003 (KB933666)
> > > > Security Update for Excel 2003 (KB936507)
> > > > Update for Outlook 2003 Junk Email Filter (KB936677)
> > > > Update for Outlook Junk Email Filter 2003 (KB942571)
> > > > Update for Outlook Junk Email Filter 2003 (KB943551)
> > > >
> > > > All my other updates push down smoothly. Here's the other thing that is
> > > > bizarre:
> > > > If the user logs in as a local administrator, these updates install
> > > > without
> > > > a problem.
> > > >
> > > > Office 2003 was installed from an UNCOMPRESSED network share, so I can't
> > > > use
> > > > the LIS fix unfortunately. I have tried setting the Office Source Engine
> > > > to
> > > > Automatic and start it and reboot, and it has no effect.
> > > >
> > > > I don't see me performing an office repair on 100+ PCs without
> > > > understanding
> > > > the problem, so any help would be greatly, GREATLY appreciated.
> > > >
> > > > -Scott
> > >
> > >

Thank you Eric.

I ran it once not as an administrator, and it did fail. And I ran it once
as an administrator and it ran flawlessly.

I looked at both log files. Both of them did not have the "value 3"
statement in them.

Let me know if you would like to see specific parts of the log files, they
are quite large. Again, thanks enormously for your time.
--
-Scott Charlton


"Eric Ashton" wrote:

> Right, you would need to be an admin.
>
> I would expect the install to fail logged in as an admin if they are failing
> when being pushed, because when they are pushed they are installed with
> admin/system rights.
>
>
> --
> Thank you,
> Eric Ashton
> Microsoft Office Setup
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> "spc" wrote:
>
> > Eric,
> >
> >
> > Thank you very much for your quick response. Before, I procede, may I ask:
> > Should I do this with an account that has local administrative rights or
> > not? I'm assuming it has to have local admin rights, but my concern is, that
> > installing the patches always work when I have local admin rights. Am I
> > making sense?
> > --
> > -Scott Charlton
> >
> >
> > "Eric Ashton" wrote:
> >
> > > Well, '
> > >
> > > Let's find out why the updates are failing.
> > >
> > > Could you please provide a verbose log from the failed install for review?
> > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > that you can error here.
> > >
> > > 1. Please download KB933666 to your local machine from here.
> > > http://www.microsoft.com/downloads/d...displaylang=en
> > >
> > > 2. Create a folder in the c:\ named Patch. Place
> > > office2003-KB933666-FullFile-ENU.exe in that folder.
> > >
> > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > enter
> > >
> > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > enter then type "cd patch" (without the quotes). hit enter
> > >
> > > 5. type "office2003-KB933666-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > the quotes). hit enter
> > >
> > > 6. type "msiexec /p EXCEL.msp /l*v c:\patch\Log.txt /qb" (without the
> > > quotes). hit enter
> > >
> > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > give us the answer why it is failing.
> > >
> > > Thanks
> > >
> > > --
> > > Thank you,
> > > Eric Ashton
> > > Microsoft Office Setup
> > >
> > > --
> > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > >
> > >
> > > "PA Bear" wrote:
> > >
> > > > Forwarded to Office Update newsgroup via crosspost.
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > AumHa VSOP & Admin http://aumha.net
> > > > DTS-L.ORG http://66.39.69.143/
> > > >
> > > > spc wrote:
> > > > > Hi,
> > > > >
> > > > > I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates
> > > > > are
> > > > > failing on.
> > > > > Office 2003 SP3
> > > > > Security Update for Excel 2003 (KB933666)
> > > > > Security Update for Excel 2003 (KB936507)
> > > > > Update for Outlook 2003 Junk Email Filter (KB936677)
> > > > > Update for Outlook Junk Email Filter 2003 (KB942571)
> > > > > Update for Outlook Junk Email Filter 2003 (KB943551)
> > > > >
> > > > > All my other updates push down smoothly. Here's the other thing that is
> > > > > bizarre:
> > > > > If the user logs in as a local administrator, these updates install
> > > > > without
> > > > > a problem.
> > > > >
> > > > > Office 2003 was installed from an UNCOMPRESSED network share, so I can't
> > > > > use
> > > > > the LIS fix unfortunately. I have tried setting the Office Source Engine
> > > > > to
> > > > > Automatic and start it and reboot, and it has no effect.
> > > > >
> > > > > I don't see me performing an office repair on 100+ PCs without
> > > > > understanding
> > > > > the problem, so any help would be greatly, GREATLY appreciated.
> > > > >
> > > > > -Scott
> > > >
> > > >

Ok..

Well..

This will be hard to troubleshoot over the forum, because as mentioned..
pushing updates installs updates in the system context. The system context
should have the same rights as the admin. I would think under the
circumstance that the issue is not the update failing, but in fact the
process being used to push the patch.

How are the updates being pushed?

--
Thank you,
Eric Ashton
Microsoft Office Setup

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"spc" wrote:

> Thank you Eric.
>
> I ran it once not as an administrator, and it did fail. And I ran it once
> as an administrator and it ran flawlessly.
>
> I looked at both log files. Both of them did not have the "value 3"
> statement in them.
>
> Let me know if you would like to see specific parts of the log files, they
> are quite large. Again, thanks enormously for your time.
> --
> -Scott Charlton
>
>
> "Eric Ashton" wrote:
>
> > Right, you would need to be an admin.
> >
> > I would expect the install to fail logged in as an admin if they are failing
> > when being pushed, because when they are pushed they are installed with
> > admin/system rights.
> >
> >
> > --
> > Thank you,
> > Eric Ashton
> > Microsoft Office Setup
> >
> > --
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> >
> > "spc" wrote:
> >
> > > Eric,
> > >
> > >
> > > Thank you very much for your quick response. Before, I procede, may I ask:
> > > Should I do this with an account that has local administrative rights or
> > > not? I'm assuming it has to have local admin rights, but my concern is, that
> > > installing the patches always work when I have local admin rights. Am I
> > > making sense?
> > > --
> > > -Scott Charlton
> > >
> > >
> > > "Eric Ashton" wrote:
> > >
> > > > Well, '
> > > >
> > > > Let's find out why the updates are failing.
> > > >
> > > > Could you please provide a verbose log from the failed install for review?
> > > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > > that you can error here.
> > > >
> > > > 1. Please download KB933666 to your local machine from here.
> > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > >
> > > > 2. Create a folder in the c:\ named Patch. Place
> > > > office2003-KB933666-FullFile-ENU.exe in that folder.
> > > >
> > > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > > enter
> > > >
> > > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > > enter then type "cd patch" (without the quotes). hit enter
> > > >
> > > > 5. type "office2003-KB933666-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > > the quotes). hit enter
> > > >
> > > > 6. type "msiexec /p EXCEL.msp /l*v c:\patch\Log.txt /qb" (without the
> > > > quotes). hit enter
> > > >
> > > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > > give us the answer why it is failing.
> > > >
> > > > Thanks
> > > >
> > > > --
> > > > Thank you,
> > > > Eric Ashton
> > > > Microsoft Office Setup
> > > >
> > > > --
> > > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > > >
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > Forwarded to Office Update newsgroup via crosspost.
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > > AumHa VSOP & Admin http://aumha.net
> > > > > DTS-L.ORG http://66.39.69.143/
> > > > >
> > > > > spc wrote:
> > > > > > Hi,
> > > > > >
> > > > > > I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates
> > > > > > are
> > > > > > failing on.
> > > > > > Office 2003 SP3
> > > > > > Security Update for Excel 2003 (KB933666)
> > > > > > Security Update for Excel 2003 (KB936507)
> > > > > > Update for Outlook 2003 Junk Email Filter (KB936677)
> > > > > > Update for Outlook Junk Email Filter 2003 (KB942571)
> > > > > > Update for Outlook Junk Email Filter 2003 (KB943551)
> > > > > >
> > > > > > All my other updates push down smoothly. Here's the other thing that is
> > > > > > bizarre:
> > > > > > If the user logs in as a local administrator, these updates install
> > > > > > without
> > > > > > a problem.
> > > > > >
> > > > > > Office 2003 was installed from an UNCOMPRESSED network share, so I can't
> > > > > > use
> > > > > > the LIS fix unfortunately. I have tried setting the Office Source Engine
> > > > > > to
> > > > > > Automatic and start it and reboot, and it has no effect.
> > > > > >
> > > > > > I don't see me performing an office repair on 100+ PCs without
> > > > > > understanding
> > > > > > the problem, so any help would be greatly, GREATLY appreciated.
> > > > > >
> > > > > > -Scott
> > > > >
> > > > >

They are being pushed out by our WSUS server, which successfully pushes out
all of our other patches, it seems that it is only Office 2003 patches that
are not being sucessfully deployed. Can I somehow turn on enhanced logging
during the deployment of the patch so we can get a more detailed error?
--
-Scott Charlton


"Eric Ashton" wrote:

> Ok..
>
> Well..
>
> This will be hard to troubleshoot over the forum, because as mentioned..
> pushing updates installs updates in the system context. The system context
> should have the same rights as the admin. I would think under the
> circumstance that the issue is not the update failing, but in fact the
> process being used to push the patch.
>
> How are the updates being pushed?
>
> --
> Thank you,
> Eric Ashton
> Microsoft Office Setup
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> "spc" wrote:
>
> > Thank you Eric.
> >
> > I ran it once not as an administrator, and it did fail. And I ran it once
> > as an administrator and it ran flawlessly.
> >
> > I looked at both log files. Both of them did not have the "value 3"
> > statement in them.
> >
> > Let me know if you would like to see specific parts of the log files, they
> > are quite large. Again, thanks enormously for your time.
> > --
> > -Scott Charlton
> >
> >
> > "Eric Ashton" wrote:
> >
> > > Right, you would need to be an admin.
> > >
> > > I would expect the install to fail logged in as an admin if they are failing
> > > when being pushed, because when they are pushed they are installed with
> > > admin/system rights.
> > >
> > >
> > > --
> > > Thank you,
> > > Eric Ashton
> > > Microsoft Office Setup
> > >
> > > --
> > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > >
> > >
> > > "spc" wrote:
> > >
> > > > Eric,
> > > >
> > > >
> > > > Thank you very much for your quick response. Before, I procede, may I ask:
> > > > Should I do this with an account that has local administrative rights or
> > > > not? I'm assuming it has to have local admin rights, but my concern is, that
> > > > installing the patches always work when I have local admin rights. Am I
> > > > making sense?
> > > > --
> > > > -Scott Charlton
> > > >
> > > >
> > > > "Eric Ashton" wrote:
> > > >
> > > > > Well, '
> > > > >
> > > > > Let's find out why the updates are failing.
> > > > >
> > > > > Could you please provide a verbose log from the failed install for review?
> > > > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > > > that you can error here.
> > > > >
> > > > > 1. Please download KB933666 to your local machine from here.
> > > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > >
> > > > > 2. Create a folder in the c:\ named Patch. Place
> > > > > office2003-KB933666-FullFile-ENU.exe in that folder.
> > > > >
> > > > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > > > enter
> > > > >
> > > > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > > > enter then type "cd patch" (without the quotes). hit enter
> > > > >
> > > > > 5. type "office2003-KB933666-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > > > the quotes). hit enter
> > > > >
> > > > > 6. type "msiexec /p EXCEL.msp /l*v c:\patch\Log.txt /qb" (without the
> > > > > quotes). hit enter
> > > > >
> > > > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > > > give us the answer why it is failing.
> > > > >
> > > > > Thanks
> > > > >
> > > > > --
> > > > > Thank you,
> > > > > Eric Ashton
> > > > > Microsoft Office Setup
> > > > >
> > > > > --
> > > > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > > > >
> > > > >
> > > > > "PA Bear" wrote:
> > > > >
> > > > > > Forwarded to Office Update newsgroup via crosspost.
> > > > > > --
> > > > > > ~Robear Dyer (PA Bear)
> > > > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > > > AumHa VSOP & Admin http://aumha.net
> > > > > > DTS-L.ORG http://66.39.69.143/
> > > > > >
> > > > > > spc wrote:
> > > > > > > Hi,
> > > > > > >
> > > > > > > I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates
> > > > > > > are
> > > > > > > failing on.
> > > > > > > Office 2003 SP3
> > > > > > > Security Update for Excel 2003 (KB933666)
> > > > > > > Security Update for Excel 2003 (KB936507)
> > > > > > > Update for Outlook 2003 Junk Email Filter (KB936677)
> > > > > > > Update for Outlook Junk Email Filter 2003 (KB942571)
> > > > > > > Update for Outlook Junk Email Filter 2003 (KB943551)
> > > > > > >
> > > > > > > All my other updates push down smoothly. Here's the other thing that is
> > > > > > > bizarre:
> > > > > > > If the user logs in as a local administrator, these updates install
> > > > > > > without
> > > > > > > a problem.
> > > > > > >
> > > > > > > Office 2003 was installed from an UNCOMPRESSED network share, so I can't
> > > > > > > use
> > > > > > > the LIS fix unfortunately. I have tried setting the Office Source Engine
> > > > > > > to
> > > > > > > Automatic and start it and reboot, and it has no effect.
> > > > > > >
> > > > > > > I don't see me performing an office repair on 100+ PCs without
> > > > > > > understanding
> > > > > > > the problem, so any help would be greatly, GREATLY appreciated.
> > > > > > >
> > > > > > > -Scott
> > > > > >
> > > > > >

Well typically you can make the following reg changes to enable verbose
logging.

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\Installer]
"Debug"=dword:00000007
"Logging"="voicewarmup"

I am not a WSUS expert (might be a question that should be posted with them)
but I would expect Office logs to end up in the windows\logs directory if
pushed from Wsus.

If you end up getting a log from the WSUS patch push... search the log file
for “value 3�. Post about 10 lines above and below the “value 3� in this
forum. That should give us the answer why it is failing.

--
Thank you,
Eric Ashton
Microsoft Office Setup

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"spc" wrote:

> They are being pushed out by our WSUS server, which successfully pushes out
> all of our other patches, it seems that it is only Office 2003 patches that
> are not being sucessfully deployed. Can I somehow turn on enhanced logging
> during the deployment of the patch so we can get a more detailed error?
> --
> -Scott Charlton
>
>
> "Eric Ashton" wrote:
>
> > Ok..
> >
> > Well..
> >
> > This will be hard to troubleshoot over the forum, because as mentioned..
> > pushing updates installs updates in the system context. The system context
> > should have the same rights as the admin. I would think under the
> > circumstance that the issue is not the update failing, but in fact the
> > process being used to push the patch.
> >
> > How are the updates being pushed?
> >
> > --
> > Thank you,
> > Eric Ashton
> > Microsoft Office Setup
> >
> > --
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> >
> > "spc" wrote:
> >
> > > Thank you Eric.
> > >
> > > I ran it once not as an administrator, and it did fail. And I ran it once
> > > as an administrator and it ran flawlessly.
> > >
> > > I looked at both log files. Both of them did not have the "value 3"
> > > statement in them.
> > >
> > > Let me know if you would like to see specific parts of the log files, they
> > > are quite large. Again, thanks enormously for your time.
> > > --
> > > -Scott Charlton
> > >
> > >
> > > "Eric Ashton" wrote:
> > >
> > > > Right, you would need to be an admin.
> > > >
> > > > I would expect the install to fail logged in as an admin if they are failing
> > > > when being pushed, because when they are pushed they are installed with
> > > > admin/system rights.
> > > >
> > > >
> > > > --
> > > > Thank you,
> > > > Eric Ashton
> > > > Microsoft Office Setup
> > > >
> > > > --
> > > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > > >
> > > >
> > > > "spc" wrote:
> > > >
> > > > > Eric,
> > > > >
> > > > >
> > > > > Thank you very much for your quick response. Before, I procede, may I ask:
> > > > > Should I do this with an account that has local administrative rights or
> > > > > not? I'm assuming it has to have local admin rights, but my concern is, that
> > > > > installing the patches always work when I have local admin rights. Am I
> > > > > making sense?
> > > > > --
> > > > > -Scott Charlton
> > > > >
> > > > >
> > > > > "Eric Ashton" wrote:
> > > > >
> > > > > > Well, '
> > > > > >
> > > > > > Let's find out why the updates are failing.
> > > > > >
> > > > > > Could you please provide a verbose log from the failed install for review?
> > > > > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > > > > that you can error here.
> > > > > >
> > > > > > 1. Please download KB933666 to your local machine from here.
> > > > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > > >
> > > > > > 2. Create a folder in the c:\ named Patch. Place
> > > > > > office2003-KB933666-FullFile-ENU.exe in that folder.
> > > > > >
> > > > > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > > > > enter
> > > > > >
> > > > > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > > > > enter then type "cd patch" (without the quotes). hit enter
> > > > > >
> > > > > > 5. type "office2003-KB933666-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > > > > the quotes). hit enter
> > > > > >
> > > > > > 6. type "msiexec /p EXCEL.msp /l*v c:\patch\Log.txt /qb" (without the
> > > > > > quotes). hit enter
> > > > > >
> > > > > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > > > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > > > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > > > > give us the answer why it is failing.
> > > > > >
> > > > > > Thanks
> > > > > >
> > > > > > --
> > > > > > Thank you,
> > > > > > Eric Ashton
> > > > > > Microsoft Office Setup
> > > > > >
> > > > > > --
> > > > > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > > > > >
> > > > > >
> > > > > > "PA Bear" wrote:
> > > > > >
> > > > > > > Forwarded to Office Update newsgroup via crosspost.
> > > > > > > --
> > > > > > > ~Robear Dyer (PA Bear)
> > > > > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > > > > AumHa VSOP & Admin http://aumha.net
> > > > > > > DTS-L.ORG http://66.39.69.143/
> > > > > > >
> > > > > > > spc wrote:
> > > > > > > > Hi,
> > > > > > > >
> > > > > > > > I have about 100 PCs that my Office 2003 SP 3 and all subsequent updates
> > > > > > > > are
> > > > > > > > failing on.
> > > > > > > > Office 2003 SP3
> > > > > > > > Security Update for Excel 2003 (KB933666)
> > > > > > > > Security Update for Excel 2003 (KB936507)
> > > > > > > > Update for Outlook 2003 Junk Email Filter (KB936677)
> > > > > > > > Update for Outlook Junk Email Filter 2003 (KB942571)
> > > > > > > > Update for Outlook Junk Email Filter 2003 (KB943551)
> > > > > > > >
> > > > > > > > All my other updates push down smoothly. Here's the other thing that is
> > > > > > > > bizarre:
> > > > > > > > If the user logs in as a local administrator, these updates install
> > > > > > > > without
> > > > > > > > a problem.
> > > > > > > >
> > > > > > > > Office 2003 was installed from an UNCOMPRESSED network share, so I can't
> > > > > > > > use
> > > > > > > > the LIS fix unfortunately. I have tried setting the Office Source Engine
> > > > > > > > to
> > > > > > > > Automatic and start it and reboot, and it has no effect.
> > > > > > > >
> > > > > > > > I don't see me performing an office repair on 100+ PCs without
> > > > > > > > understanding
> > > > > > > > the problem, so any help would be greatly, GREATLY appreciated.
> > > > > > > >
> > > > > > > > -Scott
> > > > > > >
> > > > > > >

<kibbitz>

WSUS-specific newsgroup: microsoft.public.windows.server.update_services

On the web:
http://www.microsoft.com/communities...pdate_services

In your newsreader:
news://msnews.microsoft.com/microsof...pdate_services

</kibbitz>
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/

spc wrote:
> They are being pushed out by our WSUS server, which successfully pushes
> out
> all of our other patches, it seems that it is only Office 2003 patches
> that
> are not being sucessfully deployed. Can I somehow turn on enhanced
> logging
> during the deployment of the patch so we can get a more detailed error?
>
>> Ok..
>>
>> Well..
>>
>> This will be hard to troubleshoot over the forum, because as mentioned..
>> pushing updates installs updates in the system context. The system
>> context
>> should have the same rights as the admin. I would think under the
>> circumstance that the issue is not the update failing, but in fact the
>> process being used to push the patch.
>>
>> How are the updates being pushed?
>>
>> --
>> Thank you,
>> Eric Ashton
>> Microsoft Office Setup
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>> "spc" wrote:
>>
>>> Thank you Eric.
>>>
>>> I ran it once not as an administrator, and it did fail. And I ran it
>>> once
>>> as an administrator and it ran flawlessly.
>>>
>>> I looked at both log files. Both of them did not have the "value 3"
>>> statement in them.
>>>
>>> Let me know if you would like to see specific parts of the log files,
>>> they
>>> are quite large. Again, thanks enormously for your time.
>>> --
>>> -Scott Charlton
>>>
>>>
>>> "Eric Ashton" wrote:
>>>
>>>> Right, you would need to be an admin.
>>>>
>>>> I would expect the install to fail logged in as an admin if they are
>>>> failing when being pushed, because when they are pushed they are
>>>> installed with admin/system rights.
>>>>
>>>>
>>>> --
>>>> Thank you,
>>>> Eric Ashton
>>>> Microsoft Office Setup
>>>>
>>>> --
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>>
>>>> "spc" wrote:
>>>>
>>>>> Eric,
>>>>>
>>>>>
>>>>> Thank you very much for your quick response. Before, I procede, may
>>>>> I
>>>>> ask: Should I do this with an account that has local administrative
>>>>> rights or not? I'm assuming it has to have local admin rights, but my
>>>>> concern is, that installing the patches always work when I have local
>>>>> admin rights. Am I making sense?
>>>>> --
>>>>> -Scott Charlton
>>>>>
>>>>>
>>>>> "Eric Ashton" wrote:
>>>>>
>>>>>> Well, '
>>>>>>
>>>>>> Let's find out why the updates are failing.
>>>>>>
>>>>>> Could you please provide a verbose log from the failed install for
>>>>>> review?
>>>>>> This will help us get to the bottom of it. Here is how to get a
>>>>>> verbose log that you can error here.
>>>>>>
>>>>>> 1. Please download KB933666 to your local machine from here.
>>>>>> http://www.microsoft.com/downloads/d...displaylang=en
>>>>>>
>>>>>> 2. Create a folder in the c:\ named Patch. Place
>>>>>> office2003-KB933666-FullFile-ENU.exe in that folder.
>>>>>>
>>>>>> 3. goto start, then run. In the run box type "cmd" (without the
>>>>>> quotes). hit enter
>>>>>>
>>>>>> 4. in the black window that comes up type "cd\" (without the quotes).
>>>>>> hit
>>>>>> enter then type "cd patch" (without the quotes). hit enter
>>>>>>
>>>>>> 5. type "office2003-KB933666-FullFile-ENU.exe /c /t:c:\patch /q"
>>>>>> (without
>>>>>> the quotes). hit enter
>>>>>>
>>>>>> 6. type "msiexec /p EXCEL.msp /l*v c:\patch\Log.txt /qb" (without the
>>>>>> quotes). hit enter
>>>>>>
>>>>>> 7. It will fail or not. Either way please locate the file
>>>>>> c:\patch\Log.txt. Open that log file. If the patch failed, search the
>>>>>> log file for “value 3�. Post about 10 lines above and below the
>>>>>> “value 3� in this forum. That should give us the answer why it is
>>>>>> failing.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> --
>>>>>> Thank you,
>>>>>> Eric Ashton
>>>>>> Microsoft Office Setup
>>>>>>
>>>>>> --
>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>>
>>>>>>
>>>>>> "PA Bear" wrote:
>>>>>>
>>>>>>> Forwarded to Office Update newsgroup via crosspost.
>>>>>>> --
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>>> DTS-L.ORG http://66.39.69.143/
>>>>>>>
>>>>>>> spc wrote:
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> I have about 100 PCs that my Office 2003 SP 3 and all subsequent
>>>>>>>> updates are
>>>>>>>> failing on.
>>>>>>>> Office 2003 SP3
>>>>>>>> Security Update for Excel 2003 (KB933666)
>>>>>>>> Security Update for Excel 2003 (KB936507)
>>>>>>>> Update for Outlook 2003 Junk Email Filter (KB936677)
>>>>>>>> Update for Outlook Junk Email Filter 2003 (KB942571)
>>>>>>>> Update for Outlook Junk Email Filter 2003 (KB943551)
>>>>>>>>
>>>>>>>> All my other updates push down smoothly. Here's the other thing
>>>>>>>> that is bizarre:
>>>>>>>> If the user logs in as a local administrator, these updates install
>>>>>>>> without
>>>>>>>> a problem.
>>>>>>>>
>>>>>>>> Office 2003 was installed from an UNCOMPRESSED network share, so I
>>>>>>>> can't use
>>>>>>>> the LIS fix unfortunately. I have tried setting the Office Source
>>>>>>>> Engine to
>>>>>>>> Automatic and start it and reboot, and it has no effect.
>>>>>>>>
>>>>>>>> I don't see me performing an office repair on 100+ PCs without
>>>>>>>> understanding
>>>>>>>> the problem, so any help would be greatly, GREATLY appreciated.
>>>>>>>>
>>>>>>>> -Scott