Office 2003 SP3 Installation Error

Try to update my installation of Office 2003 PRO. Windows Update
installation fails with error Code: 779.

Downloaded the full install 2003 SP3 package. Install fails with error 1913
- Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that the
file exists in your system and that you have sufficient permissions to update
it.

I verified that the file does in fact exist. I looked at the permissions,
and the only user that is listed as having sufficient permissions to
update/change/delete this file is the "Trusted Installer"

I am logged in as an administrator, and I don't think that I can even save
files in this folder (system32). I am running Vista32 Business on a Sony
VAIO laptop.

Thanks for your help!

Forwarded to Office Update newsgroup via crosspost.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

tDogEast wrote:
> Try to update my installation of Office 2003 PRO. Windows Update
> installation fails with error Code: 779.
>
> Downloaded the full install 2003 SP3 package. Install fails with error
> 1913
> - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> the
> file exists in your system and that you have sufficient permissions to
> update it.
>
> I verified that the file does in fact exist. I looked at the permissions,
> and the only user that is listed as having sufficient permissions to
> update/change/delete this file is the "Trusted Installer"
>
> I am logged in as an administrator, and I don't think that I can even save
> files in this folder (system32). I am running Vista32 Business on a Sony
> VAIO laptop.
>
> Thanks for your help!

Sp3 is failing to install?

Could you please provide a verbose log from the failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here.

1. Please download Sp3 to your local machine from here.
https://www.microsoft.com/downloads/...displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3�.
Post about 10 lines above and below the “value 3� in this forum. That should
give us the answer why it is failing.

Thanks

--
Eric Palm
MSFT Office Setup


"PA Bear" wrote:

> Forwarded to Office Update newsgroup via crosspost.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
> tDogEast wrote:
> > Try to update my installation of Office 2003 PRO. Windows Update
> > installation fails with error Code: 779.
> >
> > Downloaded the full install 2003 SP3 package. Install fails with error
> > 1913
> > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> > the
> > file exists in your system and that you have sufficient permissions to
> > update it.
> >
> > I verified that the file does in fact exist. I looked at the permissions,
> > and the only user that is listed as having sufficient permissions to
> > update/change/delete this file is the "Trusted Installer"
> >
> > I am logged in as an administrator, and I don't think that I can even save
> > files in this folder (system32). I am running Vista32 Business on a Sony
> > VAIO laptop.
> >
> > Thanks for your help!
>
>

Followed your instructions and the install failed with the same error that I
described in the original post. Here is the text that you requested from the
log file:


MSI (s) (08:E8) [20:26:25:552]: Executing op:
RegProgIdInfoUnregister(ProgId=SAPI.SpInprocRecogn izer.1,ClsId={41B89B6B-9399-11D2-9623-00C04F8EE628},,Description=SpInprocRecognizer
Class,,,VIProgId=SAPI.SpInprocRecognizer,VIProgIdD escription=SpInprocRecognizer Class,,)
MSI (s) (08:E8) [20:26:25:554]: Executing op:
RegProgIdInfoUnregister(ProgId=SAPI.SpSharedRecogn izer.1,ClsId={3BEE4890-4FE9-4A37-8C1E-5E7E12791C1F},,Description=SpSharedRecognizer
Class,,,VIProgId=SAPI.SpSharedRecognizer,VIProgIdD escription=SpSharedRecognizer Class,,)
MSI (s) (08:E8) [20:26:25:555]: Executing op:
ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
MSI (s) (08:E8) [20:26:25:556]: Executing op:
ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
MSI (s) (08:E8) [20:26:25:557]: Executing op:
IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
MSI (s) (08:E8) [20:26:25:557]: Executing op:
IniWriteRemoveValue(Section=Services,Key=IMAIL,,Mo de=2)
MSI (s) (08:E8) [20:26:25:567]: Note: 1: 2104 2: 5 3: mapisvc.inf
MSI (s) (08:8C) [20:27:22:310]: I/O on thread 1744 could not be cancelled.
Error: 1168
MSI (s) (08:8C) [20:27:22:310]: I/O on thread 3928 could not be cancelled.
Error: 1168
MSI (s) (08:8C) [20:27:22:310]: I/O on thread 5352 could not be cancelled.
Error: 1168
MSI (s) (08:8C) [20:27:22:311]: I/O on thread 1360 could not be cancelled.
Error: 1168
MSI (s) (08:8C) [20:27:22:311]: I/O on thread 3484 could not be cancelled.
Error: 1168
MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
Error: 1168
MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
Edition 2003 -- Error 1913. Setup cannot update file
C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
and that you have sufficient permissions to update it.

MSI (c) (70:94) [20:26:25:669]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg

Error 1913. Setup cannot update file C:\Windows\system32\mapisvc.inf.
Verify that the file exists in your system and that you have sufficient
permissions to update it.
MSI (c) (70:94) [20:27:22:326]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg

Are you certain you want to cancel?
MSI (s) (08:E8) [20:27:24:138]: User policy value 'DisableRollback' is 0
MSI (s) (08:E8) [20:27:24:138]: Machine policy value 'DisableRollback' is 0
Action ended 20:27:24: InstallExecute. Return value 3.
MSI (s) (08:E8) [20:27:24:179]: Executing op:
Header(Signature=1397708873,Version=400,Timestamp= 929866571,LangId=1033,Platform=0,ScriptType=2,Scri ptMajorVersion=21,ScriptMinorVersion=4,ScriptAttri butes=1)
MSI (s) (08:E8) [20:27:24:179]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (08:E8) [20:27:24:181]: Executing op:
DialogInfo(Type=1,Argument=Microsoft Office Professional Edition 2003)
MSI (s) (08:E8) [20:27:24:182]: Executing op:
RollbackInfo(,RollbackAction=Rollback,RollbackDesc ription=Rolling back
installation,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription= Removing backup files,CleanupTemplate=File: [1])
MSI (s) (08:E8) [20:27:24:186]: Executing op:
ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
MSI (s) (08:E8) [20:27:24:187]: Executing op:
IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
MSI (s) (08:E8) [20:27:24:188]: Executing op:
ProductInfo(ProductKey={90110409-6000-11D3-8CFE-0150048383C9},ProductName=Microsoft
Office Professional Edition
2003,PackageName=PRO11.MSI,Language=1033,Version=1 84557549,Assignment=1,ObsoleteArg=0,ProductIcon=mi sc.exe,6,PackageMediaPath=\,PackageCode={1FFD5289-31ED-4F20-BEE4-91C374B62F4C},AppCompatDB=BinaryData,AppCompatID=B inaryData,InstanceType=0,LUASetting=0,RemoteURTIns talls=0,ProductDeploymentFlags=2)
MSI (s) (08:E8) [20:27:24:190]: Executing op:
ActionStart(Name=UnregisterProgIdInfo,Description= Unregistering program
identifiers,Template=ProgId: [1])
MSI (s) (08:E8) [20:27:24:197]: Executing op:
RegOpenKey(Root=-2147483646,Key=Software\Classes\LR.LexRefXml2RTFOb ject.1.0,,BinaryType=0,)
MSI (s) (08:E8) [20:27:24:198]: Executing op: RegRemoveKey()

Thanks for your help!


"Eric A." wrote:

> Sp3 is failing to install?
>
> Could you please provide a verbose log from the failed install for review?
> This will help us get to the bottom of it. Here is how to get a verbose log
> that you can error here.
>
> 1. Please download Sp3 to your local machine from here.
> https://www.microsoft.com/downloads/...displaylang=en
>
> 2. Create a folder in the c:\ named Patch. Place
> Office2003SP3-KB923618-FullFile-ENU.exe in that folder.
>
> 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> enter
>
> 4. in the black window that comes up type "cd\" (without the quotes). hit
> enter then type "cd patch" (without the quotes). hit enter
>
> 5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
> the quotes). hit enter
>
> 6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
> quotes). hit enter
>
> 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> Open that log file. If the patch failed, search the log file for “value 3�.
> Post about 10 lines above and below the “value 3� in this forum. That should
> give us the answer why it is failing.
>
> Thanks
>
> --
> Eric Palm
> MSFT Office Setup
>
>
> "PA Bear" wrote:
>
> > Forwarded to Office Update newsgroup via crosspost.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.org/
> >
> > tDogEast wrote:
> > > Try to update my installation of Office 2003 PRO. Windows Update
> > > installation fails with error Code: 779.
> > >
> > > Downloaded the full install 2003 SP3 package. Install fails with error
> > > 1913
> > > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> > > the
> > > file exists in your system and that you have sufficient permissions to
> > > update it.
> > >
> > > I verified that the file does in fact exist. I looked at the permissions,
> > > and the only user that is listed as having sufficient permissions to
> > > update/change/delete this file is the "Trusted Installer"
> > >
> > > I am logged in as an administrator, and I don't think that I can even save
> > > files in this folder (system32). I am running Vista32 Business on a Sony
> > > VAIO laptop.
> > >
> > > Thanks for your help!
> >
> >

You have a couple of wierd issues.

MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
Error: 1168

This kinda sounds like a hardware issue. I/O errors typically means
that the computer is having a problem reading from a device

MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
Edition 2003 -- Error 1913. Setup cannot update file
C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
and that you have sufficient permissions to update it.

This looks like a file permission error.

Either way why dont we start over with a fresh uninstall/reinstall.
I'd recommend that you download the windows installer clean-up utiliity
KB290301.
http://support.microsoft.com/kb/290301

Install it.
Then run it. (You will find it in the program list)
Find Office 2003 on the list and choose remove.
Reboot.
After the reboot. Find and delete (if present) the following reg keys and
folders.

HKLM\software\microsoft\office
HKLM\software\microsoft\officecustomizewizard
HKCU\software\microsoft\office
HKCU\software\microsoft\officecustomizewizard
c:\msocache (Hidden)
c:\program files\microsoft office
c:\program files\common files\microsoft shared\office11
--
Eric Palm
MSFT Office Setup


"tDogEast" wrote:

> Followed your instructions and the install failed with the same error that I
> described in the original post. Here is the text that you requested from the
> log file:
>
>
> MSI (s) (08:E8) [20:26:25:552]: Executing op:
> RegProgIdInfoUnregister(ProgId=SAPI.SpInprocRecogn izer.1,ClsId={41B89B6B-9399-11D2-9623-00C04F8EE628},,Description=SpInprocRecognizer
> Class,,,VIProgId=SAPI.SpInprocRecognizer,VIProgIdD escription=SpInprocRecognizer Class,,)
> MSI (s) (08:E8) [20:26:25:554]: Executing op:
> RegProgIdInfoUnregister(ProgId=SAPI.SpSharedRecogn izer.1,ClsId={3BEE4890-4FE9-4A37-8C1E-5E7E12791C1F},,Description=SpSharedRecognizer
> Class,,,VIProgId=SAPI.SpSharedRecognizer,VIProgIdD escription=SpSharedRecognizer Class,,)
> MSI (s) (08:E8) [20:26:25:555]: Executing op:
> ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> MSI (s) (08:E8) [20:26:25:556]: Executing op:
> ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
> MSI (s) (08:E8) [20:26:25:557]: Executing op:
> IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> MSI (s) (08:E8) [20:26:25:557]: Executing op:
> IniWriteRemoveValue(Section=Services,Key=IMAIL,,Mo de=2)
> MSI (s) (08:E8) [20:26:25:567]: Note: 1: 2104 2: 5 3: mapisvc.inf
> MSI (s) (08:8C) [20:27:22:310]: I/O on thread 1744 could not be cancelled.
> Error: 1168
> MSI (s) (08:8C) [20:27:22:310]: I/O on thread 3928 could not be cancelled.
> Error: 1168
> MSI (s) (08:8C) [20:27:22:310]: I/O on thread 5352 could not be cancelled.
> Error: 1168
> MSI (s) (08:8C) [20:27:22:311]: I/O on thread 1360 could not be cancelled.
> Error: 1168
> MSI (s) (08:8C) [20:27:22:311]: I/O on thread 3484 could not be cancelled.
> Error: 1168
> MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> Error: 1168
> MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> Edition 2003 -- Error 1913. Setup cannot update file
> C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> and that you have sufficient permissions to update it.
>
> MSI (c) (70:94) [20:26:25:669]: Font created. Charset: Req=0, Ret=0, Font:
> Req=MS Shell Dlg, Ret=MS Shell Dlg
>
> Error 1913. Setup cannot update file C:\Windows\system32\mapisvc.inf.
> Verify that the file exists in your system and that you have sufficient
> permissions to update it.
> MSI (c) (70:94) [20:27:22:326]: Font created. Charset: Req=0, Ret=0, Font:
> Req=MS Shell Dlg, Ret=MS Shell Dlg
>
> Are you certain you want to cancel?
> MSI (s) (08:E8) [20:27:24:138]: User policy value 'DisableRollback' is 0
> MSI (s) (08:E8) [20:27:24:138]: Machine policy value 'DisableRollback' is 0
> Action ended 20:27:24: InstallExecute. Return value 3.
> MSI (s) (08:E8) [20:27:24:179]: Executing op:
> Header(Signature=1397708873,Version=400,Timestamp= 929866571,LangId=1033,Platform=0,ScriptType=2,Scri ptMajorVersion=21,ScriptMinorVersion=4,ScriptAttri butes=1)
> MSI (s) (08:E8) [20:27:24:179]: Executing op: DialogInfo(Type=0,Argument=1033)
> MSI (s) (08:E8) [20:27:24:181]: Executing op:
> DialogInfo(Type=1,Argument=Microsoft Office Professional Edition 2003)
> MSI (s) (08:E8) [20:27:24:182]: Executing op:
> RollbackInfo(,RollbackAction=Rollback,RollbackDesc ription=Rolling back
> installation,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription= Removing backup files,CleanupTemplate=File: [1])
> MSI (s) (08:E8) [20:27:24:186]: Executing op:
> ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> MSI (s) (08:E8) [20:27:24:187]: Executing op:
> IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> MSI (s) (08:E8) [20:27:24:188]: Executing op:
> ProductInfo(ProductKey={90110409-6000-11D3-8CFE-0150048383C9},ProductName=Microsoft
> Office Professional Edition
> 2003,PackageName=PRO11.MSI,Language=1033,Version=1 84557549,Assignment=1,ObsoleteArg=0,ProductIcon=mi sc.exe,6,PackageMediaPath=\,PackageCode={1FFD5289-31ED-4F20-BEE4-91C374B62F4C},AppCompatDB=BinaryData,AppCompatID=B inaryData,InstanceType=0,LUASetting=0,RemoteURTIns talls=0,ProductDeploymentFlags=2)
> MSI (s) (08:E8) [20:27:24:190]: Executing op:
> ActionStart(Name=UnregisterProgIdInfo,Description= Unregistering program
> identifiers,Template=ProgId: [1])
> MSI (s) (08:E8) [20:27:24:197]: Executing op:
> RegOpenKey(Root=-2147483646,Key=Software\Classes\LR.LexRefXml2RTFOb ject.1.0,,BinaryType=0,)
> MSI (s) (08:E8) [20:27:24:198]: Executing op: RegRemoveKey()
>
> Thanks for your help!
>
>
> "Eric A." wrote:
>
> > Sp3 is failing to install?
> >
> > Could you please provide a verbose log from the failed install for review?
> > This will help us get to the bottom of it. Here is how to get a verbose log
> > that you can error here.
> >
> > 1. Please download Sp3 to your local machine from here.
> > https://www.microsoft.com/downloads/...displaylang=en
> >
> > 2. Create a folder in the c:\ named Patch. Place
> > Office2003SP3-KB923618-FullFile-ENU.exe in that folder.
> >
> > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > enter
> >
> > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > enter then type "cd patch" (without the quotes). hit enter
> >
> > 5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > the quotes). hit enter
> >
> > 6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
> > quotes). hit enter
> >
> > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > Open that log file. If the patch failed, search the log file for “value 3�.
> > Post about 10 lines above and below the “value 3� in this forum. That should
> > give us the answer why it is failing.
> >
> > Thanks
> >
> > --
> > Eric Palm
> > MSFT Office Setup
> >
> >
> > "PA Bear" wrote:
> >
> > > Forwarded to Office Update newsgroup via crosspost.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > AumHa VSOP & Admin http://aumha.net
> > > DTS-L http://dts-l.org/
> > >
> > > tDogEast wrote:
> > > > Try to update my installation of Office 2003 PRO. Windows Update
> > > > installation fails with error Code: 779.
> > > >
> > > > Downloaded the full install 2003 SP3 package. Install fails with error
> > > > 1913
> > > > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> > > > the
> > > > file exists in your system and that you have sufficient permissions to
> > > > update it.
> > > >
> > > > I verified that the file does in fact exist. I looked at the permissions,
> > > > and the only user that is listed as having sufficient permissions to
> > > > update/change/delete this file is the "Trusted Installer"
> > > >
> > > > I am logged in as an administrator, and I don't think that I can even save
> > > > files in this folder (system32). I am running Vista32 Business on a Sony
> > > > VAIO laptop.
> > > >
> > > > Thanks for your help!
> > >
> > >

Eric,

I did as you suggested, uninstalled office, removed reg keys,
removed/renamed folders, rebooted.
Reinstalled Office Pro 2003 and got the same error message as when
installing the service pack:

Install fails with error 1913
- Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that the
file exists in your system and that you have sufficient permissions to update
it.

Had to cancel the install and now I had no office applications at all and
could not reinstall.

Decided to try and install the office applicaitons one at a time beginning
with Word. - Success
Installed Excel - Success
Installed PowerPoint - Success
Installed Publisher - Success
Installed Outlook - Failed with the same error as above. Gave up on outlook.

Went to Windows Update. Office 2003 SP3 Update installed successfully.

Now everything is working fine, except I have no Outlook!

"Eric A." wrote:

> You have a couple of wierd issues.
>
> MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> Error: 1168
>
> This kinda sounds like a hardware issue. I/O errors typically means
> that the computer is having a problem reading from a device
>
> MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> Edition 2003 -- Error 1913. Setup cannot update file
> C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> and that you have sufficient permissions to update it.
>
> This looks like a file permission error.
>
> Either way why dont we start over with a fresh uninstall/reinstall.
> I'd recommend that you download the windows installer clean-up utiliity
> KB290301.
> http://support.microsoft.com/kb/290301
>
> Install it.
> Then run it. (You will find it in the program list)
> Find Office 2003 on the list and choose remove.
> Reboot.
> After the reboot. Find and delete (if present) the following reg keys and
> folders.
>
> HKLM\software\microsoft\office
> HKLM\software\microsoft\officecustomizewizard
> HKCU\software\microsoft\office
> HKCU\software\microsoft\officecustomizewizard
> c:\msocache (Hidden)
> c:\program files\microsoft office
> c:\program files\common files\microsoft shared\office11
> --
> Eric Palm
> MSFT Office Setup
>
>
> "tDogEast" wrote:
>
> > Followed your instructions and the install failed with the same error that I
> > described in the original post. Here is the text that you requested from the
> > log file:
> >
> >
> > MSI (s) (08:E8) [20:26:25:552]: Executing op:
> > RegProgIdInfoUnregister(ProgId=SAPI.SpInprocRecogn izer.1,ClsId={41B89B6B-9399-11D2-9623-00C04F8EE628},,Description=SpInprocRecognizer
> > Class,,,VIProgId=SAPI.SpInprocRecognizer,VIProgIdD escription=SpInprocRecognizer Class,,)
> > MSI (s) (08:E8) [20:26:25:554]: Executing op:
> > RegProgIdInfoUnregister(ProgId=SAPI.SpSharedRecogn izer.1,ClsId={3BEE4890-4FE9-4A37-8C1E-5E7E12791C1F},,Description=SpSharedRecognizer
> > Class,,,VIProgId=SAPI.SpSharedRecognizer,VIProgIdD escription=SpSharedRecognizer Class,,)
> > MSI (s) (08:E8) [20:26:25:555]: Executing op:
> > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > MSI (s) (08:E8) [20:26:25:556]: Executing op:
> > ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
> > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > IniWriteRemoveValue(Section=Services,Key=IMAIL,,Mo de=2)
> > MSI (s) (08:E8) [20:26:25:567]: Note: 1: 2104 2: 5 3: mapisvc.inf
> > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 1744 could not be cancelled.
> > Error: 1168
> > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 3928 could not be cancelled.
> > Error: 1168
> > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 5352 could not be cancelled.
> > Error: 1168
> > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 1360 could not be cancelled.
> > Error: 1168
> > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 3484 could not be cancelled.
> > Error: 1168
> > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > Error: 1168
> > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > Edition 2003 -- Error 1913. Setup cannot update file
> > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > and that you have sufficient permissions to update it.
> >
> > MSI (c) (70:94) [20:26:25:669]: Font created. Charset: Req=0, Ret=0, Font:
> > Req=MS Shell Dlg, Ret=MS Shell Dlg
> >
> > Error 1913. Setup cannot update file C:\Windows\system32\mapisvc.inf.
> > Verify that the file exists in your system and that you have sufficient
> > permissions to update it.
> > MSI (c) (70:94) [20:27:22:326]: Font created. Charset: Req=0, Ret=0, Font:
> > Req=MS Shell Dlg, Ret=MS Shell Dlg
> >
> > Are you certain you want to cancel?
> > MSI (s) (08:E8) [20:27:24:138]: User policy value 'DisableRollback' is 0
> > MSI (s) (08:E8) [20:27:24:138]: Machine policy value 'DisableRollback' is 0
> > Action ended 20:27:24: InstallExecute. Return value 3.
> > MSI (s) (08:E8) [20:27:24:179]: Executing op:
> > Header(Signature=1397708873,Version=400,Timestamp= 929866571,LangId=1033,Platform=0,ScriptType=2,Scri ptMajorVersion=21,ScriptMinorVersion=4,ScriptAttri butes=1)
> > MSI (s) (08:E8) [20:27:24:179]: Executing op: DialogInfo(Type=0,Argument=1033)
> > MSI (s) (08:E8) [20:27:24:181]: Executing op:
> > DialogInfo(Type=1,Argument=Microsoft Office Professional Edition 2003)
> > MSI (s) (08:E8) [20:27:24:182]: Executing op:
> > RollbackInfo(,RollbackAction=Rollback,RollbackDesc ription=Rolling back
> > installation,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription= Removing backup files,CleanupTemplate=File: [1])
> > MSI (s) (08:E8) [20:27:24:186]: Executing op:
> > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > MSI (s) (08:E8) [20:27:24:187]: Executing op:
> > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > MSI (s) (08:E8) [20:27:24:188]: Executing op:
> > ProductInfo(ProductKey={90110409-6000-11D3-8CFE-0150048383C9},ProductName=Microsoft
> > Office Professional Edition
> > 2003,PackageName=PRO11.MSI,Language=1033,Version=1 84557549,Assignment=1,ObsoleteArg=0,ProductIcon=mi sc.exe,6,PackageMediaPath=\,PackageCode={1FFD5289-31ED-4F20-BEE4-91C374B62F4C},AppCompatDB=BinaryData,AppCompatID=B inaryData,InstanceType=0,LUASetting=0,RemoteURTIns talls=0,ProductDeploymentFlags=2)
> > MSI (s) (08:E8) [20:27:24:190]: Executing op:
> > ActionStart(Name=UnregisterProgIdInfo,Description= Unregistering program
> > identifiers,Template=ProgId: [1])
> > MSI (s) (08:E8) [20:27:24:197]: Executing op:
> > RegOpenKey(Root=-2147483646,Key=Software\Classes\LR.LexRefXml2RTFOb ject.1.0,,BinaryType=0,)
> > MSI (s) (08:E8) [20:27:24:198]: Executing op: RegRemoveKey()
> >
> > Thanks for your help!
> >
> >
> > "Eric A." wrote:
> >
> > > Sp3 is failing to install?
> > >
> > > Could you please provide a verbose log from the failed install for review?
> > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > that you can error here.
> > >
> > > 1. Please download Sp3 to your local machine from here.
> > > https://www.microsoft.com/downloads/...displaylang=en
> > >
> > > 2. Create a folder in the c:\ named Patch. Place
> > > Office2003SP3-KB923618-FullFile-ENU.exe in that folder.
> > >
> > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > enter
> > >
> > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > enter then type "cd patch" (without the quotes). hit enter
> > >
> > > 5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > the quotes). hit enter
> > >
> > > 6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
> > > quotes). hit enter
> > >
> > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > give us the answer why it is failing.
> > >
> > > Thanks
> > >
> > > --
> > > Eric Palm
> > > MSFT Office Setup
> > >
> > >
> > > "PA Bear" wrote:
> > >
> > > > Forwarded to Office Update newsgroup via crosspost.
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > AumHa VSOP & Admin http://aumha.net
> > > > DTS-L http://dts-l.org/
> > > >
> > > > tDogEast wrote:
> > > > > Try to update my installation of Office 2003 PRO. Windows Update
> > > > > installation fails with error Code: 779.
> > > > >
> > > > > Downloaded the full install 2003 SP3 package. Install fails with error
> > > > > 1913
> > > > > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> > > > > the
> > > > > file exists in your system and that you have sufficient permissions to
> > > > > update it.
> > > > >
> > > > > I verified that the file does in fact exist. I looked at the permissions,
> > > > > and the only user that is listed as having sufficient permissions to
> > > > > update/change/delete this file is the "Trusted Installer"
> > > > >
> > > > > I am logged in as an administrator, and I don't think that I can even save
> > > > > files in this folder (system32). I am running Vista32 Business on a Sony
> > > > > VAIO laptop.
> > > > >
> > > > > Thanks for your help!
> > > >
> > > >

What version of windows are you using?
I am not an Outlook expert, but I do have some suggestions.

Log onto the machine with an Admin account.
Please locate this file. (c:\windows\system32\mapisvc.inf)
Right click the file, choose properties.
Click on the security tab.
Click advanced
Click on the Owner tab
If using Vista click edit (if not using vista I think you can change that
owner on this screen)
Choose your account name and click ok
click ok all the way out...

Then right click the file again and choose properties.
click the security tab.
Give Everyone Full permissions.
click ok all the way out.

Try to install Outlook.

If this doesnt work....

Try deleting that file.
Then try installing Outlook.

Let me know if either of these suggestions help.

--
Eric Palm
MSFT Office Setup


"tDogEast" wrote:

> Eric,
>
> I did as you suggested, uninstalled office, removed reg keys,
> removed/renamed folders, rebooted.
> Reinstalled Office Pro 2003 and got the same error message as when
> installing the service pack:
>
> Install fails with error 1913
> - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that the
> file exists in your system and that you have sufficient permissions to update
> it.
>
> Had to cancel the install and now I had no office applications at all and
> could not reinstall.
>
> Decided to try and install the office applicaitons one at a time beginning
> with Word. - Success
> Installed Excel - Success
> Installed PowerPoint - Success
> Installed Publisher - Success
> Installed Outlook - Failed with the same error as above. Gave up on outlook.
>
> Went to Windows Update. Office 2003 SP3 Update installed successfully.
>
> Now everything is working fine, except I have no Outlook!
>
> "Eric A." wrote:
>
> > You have a couple of wierd issues.
> >
> > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > Error: 1168
> >
> > This kinda sounds like a hardware issue. I/O errors typically means
> > that the computer is having a problem reading from a device
> >
> > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > Edition 2003 -- Error 1913. Setup cannot update file
> > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > and that you have sufficient permissions to update it.
> >
> > This looks like a file permission error.
> >
> > Either way why dont we start over with a fresh uninstall/reinstall.
> > I'd recommend that you download the windows installer clean-up utiliity
> > KB290301.
> > http://support.microsoft.com/kb/290301
> >
> > Install it.
> > Then run it. (You will find it in the program list)
> > Find Office 2003 on the list and choose remove.
> > Reboot.
> > After the reboot. Find and delete (if present) the following reg keys and
> > folders.
> >
> > HKLM\software\microsoft\office
> > HKLM\software\microsoft\officecustomizewizard
> > HKCU\software\microsoft\office
> > HKCU\software\microsoft\officecustomizewizard
> > c:\msocache (Hidden)
> > c:\program files\microsoft office
> > c:\program files\common files\microsoft shared\office11
> > --
> > Eric Palm
> > MSFT Office Setup
> >
> >
> > "tDogEast" wrote:
> >
> > > Followed your instructions and the install failed with the same error that I
> > > described in the original post. Here is the text that you requested from the
> > > log file:
> > >
> > >
> > > MSI (s) (08:E8) [20:26:25:552]: Executing op:
> > > RegProgIdInfoUnregister(ProgId=SAPI.SpInprocRecogn izer.1,ClsId={41B89B6B-9399-11D2-9623-00C04F8EE628},,Description=SpInprocRecognizer
> > > Class,,,VIProgId=SAPI.SpInprocRecognizer,VIProgIdD escription=SpInprocRecognizer Class,,)
> > > MSI (s) (08:E8) [20:26:25:554]: Executing op:
> > > RegProgIdInfoUnregister(ProgId=SAPI.SpSharedRecogn izer.1,ClsId={3BEE4890-4FE9-4A37-8C1E-5E7E12791C1F},,Description=SpSharedRecognizer
> > > Class,,,VIProgId=SAPI.SpSharedRecognizer,VIProgIdD escription=SpSharedRecognizer Class,,)
> > > MSI (s) (08:E8) [20:26:25:555]: Executing op:
> > > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > > MSI (s) (08:E8) [20:26:25:556]: Executing op:
> > > ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
> > > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > > IniWriteRemoveValue(Section=Services,Key=IMAIL,,Mo de=2)
> > > MSI (s) (08:E8) [20:26:25:567]: Note: 1: 2104 2: 5 3: mapisvc.inf
> > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 1744 could not be cancelled.
> > > Error: 1168
> > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 3928 could not be cancelled.
> > > Error: 1168
> > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 5352 could not be cancelled.
> > > Error: 1168
> > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 1360 could not be cancelled.
> > > Error: 1168
> > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 3484 could not be cancelled.
> > > Error: 1168
> > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > > Error: 1168
> > > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > > Edition 2003 -- Error 1913. Setup cannot update file
> > > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > > and that you have sufficient permissions to update it.
> > >
> > > MSI (c) (70:94) [20:26:25:669]: Font created. Charset: Req=0, Ret=0, Font:
> > > Req=MS Shell Dlg, Ret=MS Shell Dlg
> > >
> > > Error 1913. Setup cannot update file C:\Windows\system32\mapisvc.inf.
> > > Verify that the file exists in your system and that you have sufficient
> > > permissions to update it.
> > > MSI (c) (70:94) [20:27:22:326]: Font created. Charset: Req=0, Ret=0, Font:
> > > Req=MS Shell Dlg, Ret=MS Shell Dlg
> > >
> > > Are you certain you want to cancel?
> > > MSI (s) (08:E8) [20:27:24:138]: User policy value 'DisableRollback' is 0
> > > MSI (s) (08:E8) [20:27:24:138]: Machine policy value 'DisableRollback' is 0
> > > Action ended 20:27:24: InstallExecute. Return value 3.
> > > MSI (s) (08:E8) [20:27:24:179]: Executing op:
> > > Header(Signature=1397708873,Version=400,Timestamp= 929866571,LangId=1033,Platform=0,ScriptType=2,Scri ptMajorVersion=21,ScriptMinorVersion=4,ScriptAttri butes=1)
> > > MSI (s) (08:E8) [20:27:24:179]: Executing op: DialogInfo(Type=0,Argument=1033)
> > > MSI (s) (08:E8) [20:27:24:181]: Executing op:
> > > DialogInfo(Type=1,Argument=Microsoft Office Professional Edition 2003)
> > > MSI (s) (08:E8) [20:27:24:182]: Executing op:
> > > RollbackInfo(,RollbackAction=Rollback,RollbackDesc ription=Rolling back
> > > installation,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription= Removing backup files,CleanupTemplate=File: [1])
> > > MSI (s) (08:E8) [20:27:24:186]: Executing op:
> > > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > > MSI (s) (08:E8) [20:27:24:187]: Executing op:
> > > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > > MSI (s) (08:E8) [20:27:24:188]: Executing op:
> > > ProductInfo(ProductKey={90110409-6000-11D3-8CFE-0150048383C9},ProductName=Microsoft
> > > Office Professional Edition
> > > 2003,PackageName=PRO11.MSI,Language=1033,Version=1 84557549,Assignment=1,ObsoleteArg=0,ProductIcon=mi sc.exe,6,PackageMediaPath=\,PackageCode={1FFD5289-31ED-4F20-BEE4-91C374B62F4C},AppCompatDB=BinaryData,AppCompatID=B inaryData,InstanceType=0,LUASetting=0,RemoteURTIns talls=0,ProductDeploymentFlags=2)
> > > MSI (s) (08:E8) [20:27:24:190]: Executing op:
> > > ActionStart(Name=UnregisterProgIdInfo,Description= Unregistering program
> > > identifiers,Template=ProgId: [1])
> > > MSI (s) (08:E8) [20:27:24:197]: Executing op:
> > > RegOpenKey(Root=-2147483646,Key=Software\Classes\LR.LexRefXml2RTFOb ject.1.0,,BinaryType=0,)
> > > MSI (s) (08:E8) [20:27:24:198]: Executing op: RegRemoveKey()
> > >
> > > Thanks for your help!
> > >
> > >
> > > "Eric A." wrote:
> > >
> > > > Sp3 is failing to install?
> > > >
> > > > Could you please provide a verbose log from the failed install for review?
> > > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > > that you can error here.
> > > >
> > > > 1. Please download Sp3 to your local machine from here.
> > > > https://www.microsoft.com/downloads/...displaylang=en
> > > >
> > > > 2. Create a folder in the c:\ named Patch. Place
> > > > Office2003SP3-KB923618-FullFile-ENU.exe in that folder.
> > > >
> > > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > > enter
> > > >
> > > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > > enter then type "cd patch" (without the quotes). hit enter
> > > >
> > > > 5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > > the quotes). hit enter
> > > >
> > > > 6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
> > > > quotes). hit enter
> > > >
> > > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > > give us the answer why it is failing.
> > > >
> > > > Thanks
> > > >
> > > > --
> > > > Eric Palm
> > > > MSFT Office Setup
> > > >
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > Forwarded to Office Update newsgroup via crosspost.
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > > AumHa VSOP & Admin http://aumha.net
> > > > > DTS-L http://dts-l.org/
> > > > >
> > > > > tDogEast wrote:
> > > > > > Try to update my installation of Office 2003 PRO. Windows Update
> > > > > > installation fails with error Code: 779.
> > > > > >
> > > > > > Downloaded the full install 2003 SP3 package. Install fails with error
> > > > > > 1913
> > > > > > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> > > > > > the
> > > > > > file exists in your system and that you have sufficient permissions to
> > > > > > update it.
> > > > > >
> > > > > > I verified that the file does in fact exist. I looked at the permissions,
> > > > > > and the only user that is listed as having sufficient permissions to
> > > > > > update/change/delete this file is the "Trusted Installer"
> > > > > >
> > > > > > I am logged in as an administrator, and I don't think that I can even save
> > > > > > files in this folder (system32). I am running Vista32 Business on a Sony
> > > > > > VAIO laptop.
> > > > > >
> > > > > > Thanks for your help!
> > > > >
> > > > >

Eric,

As I said in my original post:

I verified that the file does in fact exist. I looked at the permissions,
and the only user that is listed as having sufficient permissions to
update/change/delete this file is the "Trusted Installer"

I am logged in as an administrator, and I don't think that I can even save
files in this folder (system32). I am running Vista32 Business on a Sony
VAIO laptop.

I will try again this evening, but I don't think that I have access to
modify this file in any way for some reason.
I am not a Vista expert as this is my first machine with Vista installed,
but I think that there are some safeguards installed that I don't understand
how to manipulate.

Your help is appreciated!

"Eric A." wrote:

> What version of windows are you using?
> I am not an Outlook expert, but I do have some suggestions.
>
> Log onto the machine with an Admin account.
> Please locate this file. (c:\windows\system32\mapisvc.inf)
> Right click the file, choose properties.
> Click on the security tab.
> Click advanced
> Click on the Owner tab
> If using Vista click edit (if not using vista I think you can change that
> owner on this screen)
> Choose your account name and click ok
> click ok all the way out...
>
> Then right click the file again and choose properties.
> click the security tab.
> Give Everyone Full permissions.
> click ok all the way out.
>
> Try to install Outlook.
>
> If this doesnt work....
>
> Try deleting that file.
> Then try installing Outlook.
>
> Let me know if either of these suggestions help.
>
> --
> Eric Palm
> MSFT Office Setup
>
>
> "tDogEast" wrote:
>
> > Eric,
> >
> > I did as you suggested, uninstalled office, removed reg keys,
> > removed/renamed folders, rebooted.
> > Reinstalled Office Pro 2003 and got the same error message as when
> > installing the service pack:
> >
> > Install fails with error 1913
> > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that the
> > file exists in your system and that you have sufficient permissions to update
> > it.
> >
> > Had to cancel the install and now I had no office applications at all and
> > could not reinstall.
> >
> > Decided to try and install the office applicaitons one at a time beginning
> > with Word. - Success
> > Installed Excel - Success
> > Installed PowerPoint - Success
> > Installed Publisher - Success
> > Installed Outlook - Failed with the same error as above. Gave up on outlook.
> >
> > Went to Windows Update. Office 2003 SP3 Update installed successfully.
> >
> > Now everything is working fine, except I have no Outlook!
> >
> > "Eric A." wrote:
> >
> > > You have a couple of wierd issues.
> > >
> > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > > Error: 1168
> > >
> > > This kinda sounds like a hardware issue. I/O errors typically means
> > > that the computer is having a problem reading from a device
> > >
> > > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > > Edition 2003 -- Error 1913. Setup cannot update file
> > > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > > and that you have sufficient permissions to update it.
> > >
> > > This looks like a file permission error.
> > >
> > > Either way why dont we start over with a fresh uninstall/reinstall.
> > > I'd recommend that you download the windows installer clean-up utiliity
> > > KB290301.
> > > http://support.microsoft.com/kb/290301
> > >
> > > Install it.
> > > Then run it. (You will find it in the program list)
> > > Find Office 2003 on the list and choose remove.
> > > Reboot.
> > > After the reboot. Find and delete (if present) the following reg keys and
> > > folders.
> > >
> > > HKLM\software\microsoft\office
> > > HKLM\software\microsoft\officecustomizewizard
> > > HKCU\software\microsoft\office
> > > HKCU\software\microsoft\officecustomizewizard
> > > c:\msocache (Hidden)
> > > c:\program files\microsoft office
> > > c:\program files\common files\microsoft shared\office11
> > > --
> > > Eric Palm
> > > MSFT Office Setup
> > >
> > >
> > > "tDogEast" wrote:
> > >
> > > > Followed your instructions and the install failed with the same error that I
> > > > described in the original post. Here is the text that you requested from the
> > > > log file:
> > > >
> > > >
> > > > MSI (s) (08:E8) [20:26:25:552]: Executing op:
> > > > RegProgIdInfoUnregister(ProgId=SAPI.SpInprocRecogn izer.1,ClsId={41B89B6B-9399-11D2-9623-00C04F8EE628},,Description=SpInprocRecognizer
> > > > Class,,,VIProgId=SAPI.SpInprocRecognizer,VIProgIdD escription=SpInprocRecognizer Class,,)
> > > > MSI (s) (08:E8) [20:26:25:554]: Executing op:
> > > > RegProgIdInfoUnregister(ProgId=SAPI.SpSharedRecogn izer.1,ClsId={3BEE4890-4FE9-4A37-8C1E-5E7E12791C1F},,Description=SpSharedRecognizer
> > > > Class,,,VIProgId=SAPI.SpSharedRecognizer,VIProgIdD escription=SpSharedRecognizer Class,,)
> > > > MSI (s) (08:E8) [20:26:25:555]: Executing op:
> > > > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > > > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > > > MSI (s) (08:E8) [20:26:25:556]: Executing op:
> > > > ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
> > > > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > > > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > > > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > > > IniWriteRemoveValue(Section=Services,Key=IMAIL,,Mo de=2)
> > > > MSI (s) (08:E8) [20:26:25:567]: Note: 1: 2104 2: 5 3: mapisvc.inf
> > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 1744 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 3928 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 5352 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 1360 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 3484 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > > > Edition 2003 -- Error 1913. Setup cannot update file
> > > > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > > > and that you have sufficient permissions to update it.
> > > >
> > > > MSI (c) (70:94) [20:26:25:669]: Font created. Charset: Req=0, Ret=0, Font:
> > > > Req=MS Shell Dlg, Ret=MS Shell Dlg
> > > >
> > > > Error 1913. Setup cannot update file C:\Windows\system32\mapisvc.inf.
> > > > Verify that the file exists in your system and that you have sufficient
> > > > permissions to update it.
> > > > MSI (c) (70:94) [20:27:22:326]: Font created. Charset: Req=0, Ret=0, Font:
> > > > Req=MS Shell Dlg, Ret=MS Shell Dlg
> > > >
> > > > Are you certain you want to cancel?
> > > > MSI (s) (08:E8) [20:27:24:138]: User policy value 'DisableRollback' is 0
> > > > MSI (s) (08:E8) [20:27:24:138]: Machine policy value 'DisableRollback' is 0
> > > > Action ended 20:27:24: InstallExecute. Return value 3.
> > > > MSI (s) (08:E8) [20:27:24:179]: Executing op:
> > > > Header(Signature=1397708873,Version=400,Timestamp= 929866571,LangId=1033,Platform=0,ScriptType=2,Scri ptMajorVersion=21,ScriptMinorVersion=4,ScriptAttri butes=1)
> > > > MSI (s) (08:E8) [20:27:24:179]: Executing op: DialogInfo(Type=0,Argument=1033)
> > > > MSI (s) (08:E8) [20:27:24:181]: Executing op:
> > > > DialogInfo(Type=1,Argument=Microsoft Office Professional Edition 2003)
> > > > MSI (s) (08:E8) [20:27:24:182]: Executing op:
> > > > RollbackInfo(,RollbackAction=Rollback,RollbackDesc ription=Rolling back
> > > > installation,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription= Removing backup files,CleanupTemplate=File: [1])
> > > > MSI (s) (08:E8) [20:27:24:186]: Executing op:
> > > > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > > > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > > > MSI (s) (08:E8) [20:27:24:187]: Executing op:
> > > > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > > > MSI (s) (08:E8) [20:27:24:188]: Executing op:
> > > > ProductInfo(ProductKey={90110409-6000-11D3-8CFE-0150048383C9},ProductName=Microsoft
> > > > Office Professional Edition
> > > > 2003,PackageName=PRO11.MSI,Language=1033,Version=1 84557549,Assignment=1,ObsoleteArg=0,ProductIcon=mi sc.exe,6,PackageMediaPath=\,PackageCode={1FFD5289-31ED-4F20-BEE4-91C374B62F4C},AppCompatDB=BinaryData,AppCompatID=B inaryData,InstanceType=0,LUASetting=0,RemoteURTIns talls=0,ProductDeploymentFlags=2)
> > > > MSI (s) (08:E8) [20:27:24:190]: Executing op:
> > > > ActionStart(Name=UnregisterProgIdInfo,Description= Unregistering program
> > > > identifiers,Template=ProgId: [1])
> > > > MSI (s) (08:E8) [20:27:24:197]: Executing op:
> > > > RegOpenKey(Root=-2147483646,Key=Software\Classes\LR.LexRefXml2RTFOb ject.1.0,,BinaryType=0,)
> > > > MSI (s) (08:E8) [20:27:24:198]: Executing op: RegRemoveKey()
> > > >
> > > > Thanks for your help!
> > > >
> > > >
> > > > "Eric A." wrote:
> > > >
> > > > > Sp3 is failing to install?
> > > > >
> > > > > Could you please provide a verbose log from the failed install for review?
> > > > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > > > that you can error here.
> > > > >
> > > > > 1. Please download Sp3 to your local machine from here.
> > > > > https://www.microsoft.com/downloads/...displaylang=en
> > > > >
> > > > > 2. Create a folder in the c:\ named Patch. Place
> > > > > Office2003SP3-KB923618-FullFile-ENU.exe in that folder.
> > > > >
> > > > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > > > enter
> > > > >
> > > > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > > > enter then type "cd patch" (without the quotes). hit enter
> > > > >
> > > > > 5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > > > the quotes). hit enter
> > > > >
> > > > > 6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
> > > > > quotes). hit enter
> > > > >
> > > > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > > > give us the answer why it is failing.
> > > > >
> > > > > Thanks
> > > > >
> > > > > --
> > > > > Eric Palm
> > > > > MSFT Office Setup
> > > > >
> > > > >
> > > > > "PA Bear" wrote:
> > > > >
> > > > > > Forwarded to Office Update newsgroup via crosspost.
> > > > > > --
> > > > > > ~Robear Dyer (PA Bear)
> > > > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > > > AumHa VSOP & Admin http://aumha.net
> > > > > > DTS-L http://dts-l.org/
> > > > > >
> > > > > > tDogEast wrote:
> > > > > > > Try to update my installation of Office 2003 PRO. Windows Update
> > > > > > > installation fails with error Code: 779.
> > > > > > >
> > > > > > > Downloaded the full install 2003 SP3 package. Install fails with error
> > > > > > > 1913
> > > > > > > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> > > > > > > the
> > > > > > > file exists in your system and that you have sufficient permissions to
> > > > > > > update it.
> > > > > > >
> > > > > > > I verified that the file does in fact exist. I looked at the permissions,
> > > > > > > and the only user that is listed as having sufficient permissions to
> > > > > > > update/change/delete this file is the "Trusted Installer"
> > > > > > >
> > > > > > > I am logged in as an administrator, and I don't think that I can even save
> > > > > > > files in this folder (system32). I am running Vista32 Business on a Sony
> > > > > > > VAIO laptop.
> > > > > > >
> > > > > > > Thanks for your help!
> > > > > >
> > > > > >

Hi tDogEasy,

I do understand that the current owner is the "trusted installer" and you
may or may not have permissions to work with that file, but that is why I am
instructing you to take ownership of the file. Anytime you dont have rights
to work on a file, as long as you are an admin you can take ownership of said
file/folder and then you will have rights to give or take permissions on the
file.

Try what I suggested when you get a chance and let me know how it goes.



--
Eric Palm
MSFT Office Setup


"tDogEast" wrote:

> Eric,
>
> As I said in my original post:
>
> I verified that the file does in fact exist. I looked at the permissions,
> and the only user that is listed as having sufficient permissions to
> update/change/delete this file is the "Trusted Installer"
>
> I am logged in as an administrator, and I don't think that I can even save
> files in this folder (system32). I am running Vista32 Business on a Sony
> VAIO laptop.
>
> I will try again this evening, but I don't think that I have access to
> modify this file in any way for some reason.
> I am not a Vista expert as this is my first machine with Vista installed,
> but I think that there are some safeguards installed that I don't understand
> how to manipulate.
>
> Your help is appreciated!
>
> "Eric A." wrote:
>
> > What version of windows are you using?
> > I am not an Outlook expert, but I do have some suggestions.
> >
> > Log onto the machine with an Admin account.
> > Please locate this file. (c:\windows\system32\mapisvc.inf)
> > Right click the file, choose properties.
> > Click on the security tab.
> > Click advanced
> > Click on the Owner tab
> > If using Vista click edit (if not using vista I think you can change that
> > owner on this screen)
> > Choose your account name and click ok
> > click ok all the way out...
> >
> > Then right click the file again and choose properties.
> > click the security tab.
> > Give Everyone Full permissions.
> > click ok all the way out.
> >
> > Try to install Outlook.
> >
> > If this doesnt work....
> >
> > Try deleting that file.
> > Then try installing Outlook.
> >
> > Let me know if either of these suggestions help.
> >
> > --
> > Eric Palm
> > MSFT Office Setup
> >
> >
> > "tDogEast" wrote:
> >
> > > Eric,
> > >
> > > I did as you suggested, uninstalled office, removed reg keys,
> > > removed/renamed folders, rebooted.
> > > Reinstalled Office Pro 2003 and got the same error message as when
> > > installing the service pack:
> > >
> > > Install fails with error 1913
> > > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that the
> > > file exists in your system and that you have sufficient permissions to update
> > > it.
> > >
> > > Had to cancel the install and now I had no office applications at all and
> > > could not reinstall.
> > >
> > > Decided to try and install the office applicaitons one at a time beginning
> > > with Word. - Success
> > > Installed Excel - Success
> > > Installed PowerPoint - Success
> > > Installed Publisher - Success
> > > Installed Outlook - Failed with the same error as above. Gave up on outlook.
> > >
> > > Went to Windows Update. Office 2003 SP3 Update installed successfully.
> > >
> > > Now everything is working fine, except I have no Outlook!
> > >
> > > "Eric A." wrote:
> > >
> > > > You have a couple of wierd issues.
> > > >
> > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > > > Error: 1168
> > > >
> > > > This kinda sounds like a hardware issue. I/O errors typically means
> > > > that the computer is having a problem reading from a device
> > > >
> > > > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > > > Edition 2003 -- Error 1913. Setup cannot update file
> > > > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > > > and that you have sufficient permissions to update it.
> > > >
> > > > This looks like a file permission error.
> > > >
> > > > Either way why dont we start over with a fresh uninstall/reinstall.
> > > > I'd recommend that you download the windows installer clean-up utiliity
> > > > KB290301.
> > > > http://support.microsoft.com/kb/290301
> > > >
> > > > Install it.
> > > > Then run it. (You will find it in the program list)
> > > > Find Office 2003 on the list and choose remove.
> > > > Reboot.
> > > > After the reboot. Find and delete (if present) the following reg keys and
> > > > folders.
> > > >
> > > > HKLM\software\microsoft\office
> > > > HKLM\software\microsoft\officecustomizewizard
> > > > HKCU\software\microsoft\office
> > > > HKCU\software\microsoft\officecustomizewizard
> > > > c:\msocache (Hidden)
> > > > c:\program files\microsoft office
> > > > c:\program files\common files\microsoft shared\office11
> > > > --
> > > > Eric Palm
> > > > MSFT Office Setup
> > > >
> > > >
> > > > "tDogEast" wrote:
> > > >
> > > > > Followed your instructions and the install failed with the same error that I
> > > > > described in the original post. Here is the text that you requested from the
> > > > > log file:
> > > > >
> > > > >
> > > > > MSI (s) (08:E8) [20:26:25:552]: Executing op:
> > > > > RegProgIdInfoUnregister(ProgId=SAPI.SpInprocRecogn izer.1,ClsId={41B89B6B-9399-11D2-9623-00C04F8EE628},,Description=SpInprocRecognizer
> > > > > Class,,,VIProgId=SAPI.SpInprocRecognizer,VIProgIdD escription=SpInprocRecognizer Class,,)
> > > > > MSI (s) (08:E8) [20:26:25:554]: Executing op:
> > > > > RegProgIdInfoUnregister(ProgId=SAPI.SpSharedRecogn izer.1,ClsId={3BEE4890-4FE9-4A37-8C1E-5E7E12791C1F},,Description=SpSharedRecognizer
> > > > > Class,,,VIProgId=SAPI.SpSharedRecognizer,VIProgIdD escription=SpSharedRecognizer Class,,)
> > > > > MSI (s) (08:E8) [20:26:25:555]: Executing op:
> > > > > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > > > > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > > > > MSI (s) (08:E8) [20:26:25:556]: Executing op:
> > > > > ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
> > > > > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > > > > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > > > > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > > > > IniWriteRemoveValue(Section=Services,Key=IMAIL,,Mo de=2)
> > > > > MSI (s) (08:E8) [20:26:25:567]: Note: 1: 2104 2: 5 3: mapisvc.inf
> > > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 1744 could not be cancelled.
> > > > > Error: 1168
> > > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 3928 could not be cancelled.
> > > > > Error: 1168
> > > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 5352 could not be cancelled.
> > > > > Error: 1168
> > > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 1360 could not be cancelled.
> > > > > Error: 1168
> > > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 3484 could not be cancelled.
> > > > > Error: 1168
> > > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > > > > Error: 1168
> > > > > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > > > > Edition 2003 -- Error 1913. Setup cannot update file
> > > > > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > > > > and that you have sufficient permissions to update it.
> > > > >
> > > > > MSI (c) (70:94) [20:26:25:669]: Font created. Charset: Req=0, Ret=0, Font:
> > > > > Req=MS Shell Dlg, Ret=MS Shell Dlg
> > > > >
> > > > > Error 1913. Setup cannot update file C:\Windows\system32\mapisvc.inf.
> > > > > Verify that the file exists in your system and that you have sufficient
> > > > > permissions to update it.
> > > > > MSI (c) (70:94) [20:27:22:326]: Font created. Charset: Req=0, Ret=0, Font:
> > > > > Req=MS Shell Dlg, Ret=MS Shell Dlg
> > > > >
> > > > > Are you certain you want to cancel?
> > > > > MSI (s) (08:E8) [20:27:24:138]: User policy value 'DisableRollback' is 0
> > > > > MSI (s) (08:E8) [20:27:24:138]: Machine policy value 'DisableRollback' is 0
> > > > > Action ended 20:27:24: InstallExecute. Return value 3.
> > > > > MSI (s) (08:E8) [20:27:24:179]: Executing op:
> > > > > Header(Signature=1397708873,Version=400,Timestamp= 929866571,LangId=1033,Platform=0,ScriptType=2,Scri ptMajorVersion=21,ScriptMinorVersion=4,ScriptAttri butes=1)
> > > > > MSI (s) (08:E8) [20:27:24:179]: Executing op: DialogInfo(Type=0,Argument=1033)
> > > > > MSI (s) (08:E8) [20:27:24:181]: Executing op:
> > > > > DialogInfo(Type=1,Argument=Microsoft Office Professional Edition 2003)
> > > > > MSI (s) (08:E8) [20:27:24:182]: Executing op:
> > > > > RollbackInfo(,RollbackAction=Rollback,RollbackDesc ription=Rolling back
> > > > > installation,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription= Removing backup files,CleanupTemplate=File: [1])
> > > > > MSI (s) (08:E8) [20:27:24:186]: Executing op:
> > > > > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > > > > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > > > > MSI (s) (08:E8) [20:27:24:187]: Executing op:
> > > > > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > > > > MSI (s) (08:E8) [20:27:24:188]: Executing op:
> > > > > ProductInfo(ProductKey={90110409-6000-11D3-8CFE-0150048383C9},ProductName=Microsoft
> > > > > Office Professional Edition
> > > > > 2003,PackageName=PRO11.MSI,Language=1033,Version=1 84557549,Assignment=1,ObsoleteArg=0,ProductIcon=mi sc.exe,6,PackageMediaPath=\,PackageCode={1FFD5289-31ED-4F20-BEE4-91C374B62F4C},AppCompatDB=BinaryData,AppCompatID=B inaryData,InstanceType=0,LUASetting=0,RemoteURTIns talls=0,ProductDeploymentFlags=2)
> > > > > MSI (s) (08:E8) [20:27:24:190]: Executing op:
> > > > > ActionStart(Name=UnregisterProgIdInfo,Description= Unregistering program
> > > > > identifiers,Template=ProgId: [1])
> > > > > MSI (s) (08:E8) [20:27:24:197]: Executing op:
> > > > > RegOpenKey(Root=-2147483646,Key=Software\Classes\LR.LexRefXml2RTFOb ject.1.0,,BinaryType=0,)
> > > > > MSI (s) (08:E8) [20:27:24:198]: Executing op: RegRemoveKey()
> > > > >
> > > > > Thanks for your help!
> > > > >
> > > > >
> > > > > "Eric A." wrote:
> > > > >
> > > > > > Sp3 is failing to install?
> > > > > >
> > > > > > Could you please provide a verbose log from the failed install for review?
> > > > > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > > > > that you can error here.
> > > > > >
> > > > > > 1. Please download Sp3 to your local machine from here.
> > > > > > https://www.microsoft.com/downloads/...displaylang=en
> > > > > >
> > > > > > 2. Create a folder in the c:\ named Patch. Place
> > > > > > Office2003SP3-KB923618-FullFile-ENU.exe in that folder.
> > > > > >
> > > > > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > > > > enter
> > > > > >
> > > > > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > > > > enter then type "cd patch" (without the quotes). hit enter
> > > > > >
> > > > > > 5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > > > > the quotes). hit enter
> > > > > >
> > > > > > 6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
> > > > > > quotes). hit enter
> > > > > >
> > > > > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > > > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > > > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > > > > give us the answer why it is failing.
> > > > > >
> > > > > > Thanks
> > > > > >
> > > > > > --
> > > > > > Eric Palm
> > > > > > MSFT Office Setup
> > > > > >
> > > > > >
> > > > > > "PA Bear" wrote:
> > > > > >
> > > > > > > Forwarded to Office Update newsgroup via crosspost.
> > > > > > > --
> > > > > > > ~Robear Dyer (PA Bear)
> > > > > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > > > > AumHa VSOP & Admin http://aumha.net
> > > > > > > DTS-L http://dts-l.org/
> > > > > > >
> > > > > > > tDogEast wrote:
> > > > > > > > Try to update my installation of Office 2003 PRO. Windows Update
> > > > > > > > installation fails with error Code: 779.
> > > > > > > >
> > > > > > > > Downloaded the full install 2003 SP3 package. Install fails with error
> > > > > > > > 1913
> > > > > > > > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> > > > > > > > the
> > > > > > > > file exists in your system and that you have sufficient permissions to
> > > > > > > > update it.
> > > > > > > >
> > > > > > > > I verified that the file does in fact exist. I looked at the permissions,
> > > > > > > > and the only user that is listed as having sufficient permissions to
> > > > > > > > update/change/delete this file is the "Trusted Installer"
> > > > > > > >
> > > > > > > > I am logged in as an administrator, and I don't think that I can even save
> > > > > > > > files in this folder (system32). I am running Vista32 Business on a Sony
> > > > > > > > VAIO laptop.
> > > > > > > >
> > > > > > > > Thanks for your help!
> > > > > > >
> > > > > > >

I also was having install issues with SP3 on vista Ultimate. Error code 779.
I searched all over Vista knowledgebase, etc etc, chat rooms, newsgroups etc,
and although a few posts made some sense, they were either too cumbersome for
novices like me, or requried 3rd party software etc. Your solution concerning
taking ownership of the mapisvc.inf file worked like a charm. Someone should
send this informaiton along to the Vista groups. It is short and to the point
and it works.

Thanks for taking to time to help others.

"Eric A." wrote:

> What version of windows are you using?
> I am not an Outlook expert, but I do have some suggestions.
>
> Log onto the machine with an Admin account.
> Please locate this file. (c:\windows\system32\mapisvc.inf)
> Right click the file, choose properties.
> Click on the security tab.
> Click advanced
> Click on the Owner tab
> If using Vista click edit (if not using vista I think you can change that
> owner on this screen)
> Choose your account name and click ok
> click ok all the way out...
>
> Then right click the file again and choose properties.
> click the security tab.
> Give Everyone Full permissions.
> click ok all the way out.
>
> Try to install Outlook.
>
> If this doesnt work....
>
> Try deleting that file.
> Then try installing Outlook.
>
> Let me know if either of these suggestions help.
>
> --
> Eric Palm
> MSFT Office Setup
>
>
> "tDogEast" wrote:
>
> > Eric,
> >
> > I did as you suggested, uninstalled office, removed reg keys,
> > removed/renamed folders, rebooted.
> > Reinstalled Office Pro 2003 and got the same error message as when
> > installing the service pack:
> >
> > Install fails with error 1913
> > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that the
> > file exists in your system and that you have sufficient permissions to update
> > it.
> >
> > Had to cancel the install and now I had no office applications at all and
> > could not reinstall.
> >
> > Decided to try and install the office applicaitons one at a time beginning
> > with Word. - Success
> > Installed Excel - Success
> > Installed PowerPoint - Success
> > Installed Publisher - Success
> > Installed Outlook - Failed with the same error as above. Gave up on outlook.
> >
> > Went to Windows Update. Office 2003 SP3 Update installed successfully.
> >
> > Now everything is working fine, except I have no Outlook!
> >
> > "Eric A." wrote:
> >
> > > You have a couple of wierd issues.
> > >
> > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > > Error: 1168
> > >
> > > This kinda sounds like a hardware issue. I/O errors typically means
> > > that the computer is having a problem reading from a device
> > >
> > > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > > Edition 2003 -- Error 1913. Setup cannot update file
> > > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > > and that you have sufficient permissions to update it.
> > >
> > > This looks like a file permission error.
> > >
> > > Either way why dont we start over with a fresh uninstall/reinstall.
> > > I'd recommend that you download the windows installer clean-up utiliity
> > > KB290301.
> > > http://support.microsoft.com/kb/290301
> > >
> > > Install it.
> > > Then run it. (You will find it in the program list)
> > > Find Office 2003 on the list and choose remove.
> > > Reboot.
> > > After the reboot. Find and delete (if present) the following reg keys and
> > > folders.
> > >
> > > HKLM\software\microsoft\office
> > > HKLM\software\microsoft\officecustomizewizard
> > > HKCU\software\microsoft\office
> > > HKCU\software\microsoft\officecustomizewizard
> > > c:\msocache (Hidden)
> > > c:\program files\microsoft office
> > > c:\program files\common files\microsoft shared\office11
> > > --
> > > Eric Palm
> > > MSFT Office Setup
> > >
> > >
> > > "tDogEast" wrote:
> > >
> > > > Followed your instructions and the install failed with the same error that I
> > > > described in the original post. Here is the text that you requested from the
> > > > log file:
> > > >
> > > >
> > > > MSI (s) (08:E8) [20:26:25:552]: Executing op:
> > > > RegProgIdInfoUnregister(ProgId=SAPI.SpInprocRecogn izer.1,ClsId={41B89B6B-9399-11D2-9623-00C04F8EE628},,Description=SpInprocRecognizer
> > > > Class,,,VIProgId=SAPI.SpInprocRecognizer,VIProgIdD escription=SpInprocRecognizer Class,,)
> > > > MSI (s) (08:E8) [20:26:25:554]: Executing op:
> > > > RegProgIdInfoUnregister(ProgId=SAPI.SpSharedRecogn izer.1,ClsId={3BEE4890-4FE9-4A37-8C1E-5E7E12791C1F},,Description=SpSharedRecognizer
> > > > Class,,,VIProgId=SAPI.SpSharedRecognizer,VIProgIdD escription=SpSharedRecognizer Class,,)
> > > > MSI (s) (08:E8) [20:26:25:555]: Executing op:
> > > > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > > > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > > > MSI (s) (08:E8) [20:26:25:556]: Executing op:
> > > > ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
> > > > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > > > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > > > MSI (s) (08:E8) [20:26:25:557]: Executing op:
> > > > IniWriteRemoveValue(Section=Services,Key=IMAIL,,Mo de=2)
> > > > MSI (s) (08:E8) [20:26:25:567]: Note: 1: 2104 2: 5 3: mapisvc.inf
> > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 1744 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 3928 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:310]: I/O on thread 5352 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 1360 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 3484 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:8C) [20:27:22:311]: I/O on thread 5008 could not be cancelled.
> > > > Error: 1168
> > > > MSI (s) (08:E8) [20:27:22:312]: Product: Microsoft Office Professional
> > > > Edition 2003 -- Error 1913. Setup cannot update file
> > > > C:\Windows\system32\mapisvc.inf. Verify that the file exists in your system
> > > > and that you have sufficient permissions to update it.
> > > >
> > > > MSI (c) (70:94) [20:26:25:669]: Font created. Charset: Req=0, Ret=0, Font:
> > > > Req=MS Shell Dlg, Ret=MS Shell Dlg
> > > >
> > > > Error 1913. Setup cannot update file C:\Windows\system32\mapisvc.inf.
> > > > Verify that the file exists in your system and that you have sufficient
> > > > permissions to update it.
> > > > MSI (c) (70:94) [20:27:22:326]: Font created. Charset: Req=0, Ret=0, Font:
> > > > Req=MS Shell Dlg, Ret=MS Shell Dlg
> > > >
> > > > Are you certain you want to cancel?
> > > > MSI (s) (08:E8) [20:27:24:138]: User policy value 'DisableRollback' is 0
> > > > MSI (s) (08:E8) [20:27:24:138]: Machine policy value 'DisableRollback' is 0
> > > > Action ended 20:27:24: InstallExecute. Return value 3.
> > > > MSI (s) (08:E8) [20:27:24:179]: Executing op:
> > > > Header(Signature=1397708873,Version=400,Timestamp= 929866571,LangId=1033,Platform=0,ScriptType=2,Scri ptMajorVersion=21,ScriptMinorVersion=4,ScriptAttri butes=1)
> > > > MSI (s) (08:E8) [20:27:24:179]: Executing op: DialogInfo(Type=0,Argument=1033)
> > > > MSI (s) (08:E8) [20:27:24:181]: Executing op:
> > > > DialogInfo(Type=1,Argument=Microsoft Office Professional Edition 2003)
> > > > MSI (s) (08:E8) [20:27:24:182]: Executing op:
> > > > RollbackInfo(,RollbackAction=Rollback,RollbackDesc ription=Rolling back
> > > > installation,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription= Removing backup files,CleanupTemplate=File: [1])
> > > > MSI (s) (08:E8) [20:27:24:186]: Executing op:
> > > > ActionStart(Name=RemoveIniValues,Description=Remov ing INI files
> > > > entries,Template=File: [1], Section: [2], Key: [3], Value: [4])
> > > > MSI (s) (08:E8) [20:27:24:187]: Executing op:
> > > > IniFilePath(File=mapisvc.inf,Folder=C:\Windows\sys tem32\)
> > > > MSI (s) (08:E8) [20:27:24:188]: Executing op:
> > > > ProductInfo(ProductKey={90110409-6000-11D3-8CFE-0150048383C9},ProductName=Microsoft
> > > > Office Professional Edition
> > > > 2003,PackageName=PRO11.MSI,Language=1033,Version=1 84557549,Assignment=1,ObsoleteArg=0,ProductIcon=mi sc.exe,6,PackageMediaPath=\,PackageCode={1FFD5289-31ED-4F20-BEE4-91C374B62F4C},AppCompatDB=BinaryData,AppCompatID=B inaryData,InstanceType=0,LUASetting=0,RemoteURTIns talls=0,ProductDeploymentFlags=2)
> > > > MSI (s) (08:E8) [20:27:24:190]: Executing op:
> > > > ActionStart(Name=UnregisterProgIdInfo,Description= Unregistering program
> > > > identifiers,Template=ProgId: [1])
> > > > MSI (s) (08:E8) [20:27:24:197]: Executing op:
> > > > RegOpenKey(Root=-2147483646,Key=Software\Classes\LR.LexRefXml2RTFOb ject.1.0,,BinaryType=0,)
> > > > MSI (s) (08:E8) [20:27:24:198]: Executing op: RegRemoveKey()
> > > >
> > > > Thanks for your help!
> > > >
> > > >
> > > > "Eric A." wrote:
> > > >
> > > > > Sp3 is failing to install?
> > > > >
> > > > > Could you please provide a verbose log from the failed install for review?
> > > > > This will help us get to the bottom of it. Here is how to get a verbose log
> > > > > that you can error here.
> > > > >
> > > > > 1. Please download Sp3 to your local machine from here.
> > > > > https://www.microsoft.com/downloads/...displaylang=en
> > > > >
> > > > > 2. Create a folder in the c:\ named Patch. Place
> > > > > Office2003SP3-KB923618-FullFile-ENU.exe in that folder.
> > > > >
> > > > > 3. goto start, then run. In the run box type "cmd" (without the quotes). hit
> > > > > enter
> > > > >
> > > > > 4. in the black window that comes up type "cd\" (without the quotes). hit
> > > > > enter then type "cd patch" (without the quotes). hit enter
> > > > >
> > > > > 5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
> > > > > the quotes). hit enter
> > > > >
> > > > > 6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
> > > > > quotes). hit enter
> > > > >
> > > > > 7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
> > > > > Open that log file. If the patch failed, search the log file for “value 3�.
> > > > > Post about 10 lines above and below the “value 3� in this forum. That should
> > > > > give us the answer why it is failing.
> > > > >
> > > > > Thanks
> > > > >
> > > > > --
> > > > > Eric Palm
> > > > > MSFT Office Setup
> > > > >
> > > > >
> > > > > "PA Bear" wrote:
> > > > >
> > > > > > Forwarded to Office Update newsgroup via crosspost.
> > > > > > --
> > > > > > ~Robear Dyer (PA Bear)
> > > > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > > > AumHa VSOP & Admin http://aumha.net
> > > > > > DTS-L http://dts-l.org/
> > > > > >
> > > > > > tDogEast wrote:
> > > > > > > Try to update my installation of Office 2003 PRO. Windows Update
> > > > > > > installation fails with error Code: 779.
> > > > > > >
> > > > > > > Downloaded the full install 2003 SP3 package. Install fails with error
> > > > > > > 1913
> > > > > > > - Steup cannot update file c:\windows\system32\mapisvc.inf. Verify that
> > > > > > > the
> > > > > > > file exists in your system and that you have sufficient permissions to
> > > > > > > update it.
> > > > > > >
> > > > > > > I verified that the file does in fact exist. I looked at the permissions,
> > > > > > > and the only user that is listed as having sufficient permissions to
> > > > > > > update/change/delete this file is the "Trusted Installer"
> > > > > > >
> > > > > > > I am logged in as an administrator, and I don't think that I can even save
> > > > > > > files in this folder (system32). I am running Vista32 Business on a Sony
> > > > > > > VAIO laptop.
> > > > > > >
> > > > > > > Thanks for your help!
> > > > > >
> > > > > >