1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.
4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
5. Office Update-specific newsgroup:
news://msnews.microsoft.com/mi*croso...c.officeupdate
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
Clinton wrote:
> Hi. I've been trying to update Office Professional Edition 2003 but am
> not having any luck. I have XP with SP2 installed. The only error
> messages I have are in the update history as follows:
> Security Update for Word 2003 (KB887979)
> Update for InfoPath 2003 (KB887982)
> Update for Outlook 2003 Junk Email Filter (KB904631)
> Update for Office 2003 (KB887980)
> Update for Office 2003 (KB885828)
> Office 2003 Service Pack 2
> Any help would be appreciated.
>
> ---
> Remove _nospam_ to reply via email.