Office 2007 SP2 update failed

Hello,

basically, I can't install that particular update ("2007 Microsoft Office
Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
installed, no error code or anything; I have no idea what to do. Several
security updates depend on that one so just not having it is not an option
for me. I already tried removing SoftwareDistribution and Catroot2 and trying
to update after a clean boot. Then again, that solution was for a similar
problem with Vista.

The weird thing is, the Windows Update page stopped displaying this update
at some point while the Office Update page still displays it and doesn't let
me install any other updates.

I'd appreciate it if someone could help me with that particular problem or
point me to some general resources about update failures, I'm out of ideas.

[Forwarded to Office Update newsgroup via crosspost]

Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
posting to these newsgroups.

Is Automatic Updates no longer offering Office 2007 SP2 or is it not offered
when you run Microsoft Update manually (Vista)/at Microsoft Update website
(WinXP)?

You receive an error message when you try to apply any of the 2007 Office
service packs on a computer that is running WinXP SP2 [or SP3]
http://support.microsoft.com/kb/942101

How to troubleshoot failures updating your Office installation (via Office
Update website)
http://support.microsoft.com/kb/304498

Tip: Insert your Office 2007 CD into the appropriate drive bay prior to your
next attempt to install SP2.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


lunboks wrote:
> basically, I can't install that particular update ("2007 Microsoft Office
> Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
> installed, no error code or anything; I have no idea what to do. Several
> security updates depend on that one so just not having it is not an option
> for me. I already tried removing SoftwareDistribution and Catroot2 and
> trying to update after a clean boot. Then again, that solution was for a
> similar problem with Vista.
>
> The weird thing is, the Windows Update page stopped displaying this update
> at some point while the Office Update page still displays it and doesn't
> let
> me install any other updates.
>
> I'd appreciate it if someone could help me with that particular problem or
> point me to some general resources about update failures, I'm out of
> ideas.

> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
> posting to these newsgroups.

Sorry; I'm running Windows XP SP3.

> Is Automatic Updates no longer offering Office 2007 SP2 or is it not offered
> when you run Microsoft Update manually (Vista)/at Microsoft Update website
> (WinXP)?

I don't know how to manually run the automatic update thing so I can't
verify that. The Microsoft Update website (update.microsoft.com) doesn't list
this particular update for me anymore, but the updater at
office.microsoft.com does.

> You receive an error message when you try to apply any of the 2007 Office
> service packs on a computer that is running WinXP SP2 [or SP3]
> http://support.microsoft.com/kb/942101

My Windows Installer seems to be up to date.

> How to troubleshoot failures updating your Office installation (via Office
> Update website)
> http://support.microsoft.com/kb/304498

That actually made things worse. Installing Windows Script + updates
apparently causes Internet Explorer to crash on certain pages such as
about:Tabs and the Office update page. Also randomly. Looks like I'm stuck
until I figure out how to get rid of it again.


"PA Bear [MS MVP]" wrote:

> [Forwarded to Office Update newsgroup via crosspost]
>
> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
> posting to these newsgroups.
>
> Is Automatic Updates no longer offering Office 2007 SP2 or is it not offered
> when you run Microsoft Update manually (Vista)/at Microsoft Update website
> (WinXP)?
>
> You receive an error message when you try to apply any of the 2007 Office
> service packs on a computer that is running WinXP SP2 [or SP3]
> http://support.microsoft.com/kb/942101
>
> How to troubleshoot failures updating your Office installation (via Office
> Update website)
> http://support.microsoft.com/kb/304498
>
> Tip: Insert your Office 2007 CD into the appropriate drive bay prior to your
> next attempt to install SP2.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> lunboks wrote:
> > basically, I can't install that particular update ("2007 Microsoft Office
> > Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
> > installed, no error code or anything; I have no idea what to do. Several
> > security updates depend on that one so just not having it is not an option
> > for me. I already tried removing SoftwareDistribution and Catroot2 and
> > trying to update after a clean boot. Then again, that solution was for a
> > similar problem with Vista.
> >
> > The weird thing is, the Windows Update page stopped displaying this update
> > at some point while the Office Update page still displays it and doesn't
> > let
> > me install any other updates.
> >
> > I'd appreciate it if someone could help me with that particular problem or
> > point me to some general resources about update failures, I'm out of
> > ideas.
>
>

There is a very good chance that all of your problems are due to a
hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


lunboks wrote:
>> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>> when posting to these newsgroups.
>
> Sorry; I'm running Windows XP SP3.
>
>> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
>> offered when you run Microsoft Update manually (Vista)/at Microsoft
>> Update
>> website (WinXP)?
>
> I don't know how to manually run the automatic update thing so I can't
> verify that. The Microsoft Update website (update.microsoft.com) doesn't
> list this particular update for me anymore, but the updater at
> office.microsoft.com does.
>
>> You receive an error message when you try to apply any of the 2007 Office
>> service packs on a computer that is running WinXP SP2 [or SP3]
>> http://support.microsoft.com/kb/942101
>
> My Windows Installer seems to be up to date.
>
>> How to troubleshoot failures updating your Office installation (via
>> Office
>> Update website)
>> http://support.microsoft.com/kb/304498
>
> That actually made things worse. Installing Windows Script + updates
> apparently causes Internet Explorer to crash on certain pages such as
> about:Tabs and the Office update page. Also randomly. Looks like I'm stuck
> until I figure out how to get rid of it again.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> [Forwarded to Office Update newsgroup via crosspost]
>>
>> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>> when posting to these newsgroups.
>>
>> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
>> offered when you run Microsoft Update manually (Vista)/at Microsoft
>> Update
>> website (WinXP)?
>>
>> You receive an error message when you try to apply any of the 2007 Office
>> service packs on a computer that is running WinXP SP2 [or SP3]
>> http://support.microsoft.com/kb/942101
>>
>> How to troubleshoot failures updating your Office installation (via
>> Office
>> Update website)
>> http://support.microsoft.com/kb/304498
>>
>> Tip: Insert your Office 2007 CD into the appropriate drive bay prior to
>> your next attempt to install SP2.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> lunboks wrote:
>>> basically, I can't install that particular update ("2007 Microsoft
>>> Office
>>> Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
>>> installed, no error code or anything; I have no idea what to do. Several
>>> security updates depend on that one so just not having it is not an
>>> option
>>> for me. I already tried removing SoftwareDistribution and Catroot2 and
>>> trying to update after a clean boot. Then again, that solution was for a
>>> similar problem with Vista.
>>>
>>> The weird thing is, the Windows Update page stopped displaying this
>>> update
>>> at some point while the Office Update page still displays it and doesn't
>>> let
>>> me install any other updates.
>>>
>>> I'd appreciate it if someone could help me with that particular problem
>>> or
>>> point me to some general resources about update failures, I'm out of
>>> ideas.

> There is a very good chance that all of your problems are due to a
> hijackware infection!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!

I don't mean to be rude, but I don't think hijackware is causing this. The
Windows Script update I downloaded apparently replaced some files Internet
Explorer was using. The nuke'n'pave approach worked nicely there, so no more
random crashes with IE. :-)

I'd also expect hijackware to actually hijack the browser, like redirecting
searches and stuff. I didn't notice such behavior, and neither did HijackThis.

Also, I'm still not able to install that blasted update, with or without the
installation disc, so there has to be something else that's not quite right.

I'll do a malware scan over night though just to be sure, thanks for your
advice.


"PA Bear [MS MVP]" wrote:

> There is a very good chance that all of your problems are due to a
> hijackware infection!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
>
> lunboks wrote:
> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> >> when posting to these newsgroups.
> >
> > Sorry; I'm running Windows XP SP3.
> >
> >> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
> >> offered when you run Microsoft Update manually (Vista)/at Microsoft
> >> Update
> >> website (WinXP)?
> >
> > I don't know how to manually run the automatic update thing so I can't
> > verify that. The Microsoft Update website (update.microsoft.com) doesn't
> > list this particular update for me anymore, but the updater at
> > office.microsoft.com does.
> >
> >> You receive an error message when you try to apply any of the 2007 Office
> >> service packs on a computer that is running WinXP SP2 [or SP3]
> >> http://support.microsoft.com/kb/942101
> >
> > My Windows Installer seems to be up to date.
> >
> >> How to troubleshoot failures updating your Office installation (via
> >> Office
> >> Update website)
> >> http://support.microsoft.com/kb/304498
> >
> > That actually made things worse. Installing Windows Script + updates
> > apparently causes Internet Explorer to crash on certain pages such as
> > about:Tabs and the Office update page. Also randomly. Looks like I'm stuck
> > until I figure out how to get rid of it again.
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> [Forwarded to Office Update newsgroup via crosspost]
> >>
> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> >> when posting to these newsgroups.
> >>
> >> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
> >> offered when you run Microsoft Update manually (Vista)/at Microsoft
> >> Update
> >> website (WinXP)?
> >>
> >> You receive an error message when you try to apply any of the 2007 Office
> >> service packs on a computer that is running WinXP SP2 [or SP3]
> >> http://support.microsoft.com/kb/942101
> >>
> >> How to troubleshoot failures updating your Office installation (via
> >> Office
> >> Update website)
> >> http://support.microsoft.com/kb/304498
> >>
> >> Tip: Insert your Office 2007 CD into the appropriate drive bay prior to
> >> your next attempt to install SP2.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> lunboks wrote:
> >>> basically, I can't install that particular update ("2007 Microsoft
> >>> Office
> >>> Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
> >>> installed, no error code or anything; I have no idea what to do. Several
> >>> security updates depend on that one so just not having it is not an
> >>> option
> >>> for me. I already tried removing SoftwareDistribution and Catroot2 and
> >>> trying to update after a clean boot. Then again, that solution was for a
> >>> similar problem with Vista.
> >>>
> >>> The weird thing is, the Windows Update page stopped displaying this
> >>> update
> >>> at some point while the Office Update page still displays it and doesn't
> >>> let
> >>> me install any other updates.
> >>>
> >>> I'd appreciate it if someone could help me with that particular problem
> >>> or
> >>> point me to some general resources about update failures, I'm out of
> >>> ideas.
>
>

Have you tried downloading the full file and installing?
http://www.microsoft.com/downloads/d...displaylang=en

--
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn''''t give any rights.



"lunboks" wrote:

> Hello,
>
> basically, I can't install that particular update ("2007 Microsoft Office
> Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
> installed, no error code or anything; I have no idea what to do. Several
> security updates depend on that one so just not having it is not an option
> for me. I already tried removing SoftwareDistribution and Catroot2 and trying
> to update after a clean boot. Then again, that solution was for a similar
> problem with Vista.
>
> The weird thing is, the Windows Update page stopped displaying this update
> at some point while the Office Update page still displays it and doesn't let
> me install any other updates.
>
> I'd appreciate it if someone could help me with that particular problem or
> point me to some general resources about update failures, I'm out of ideas.

> Have you tried downloading the full file and installing?
> http://www.microsoft.com/downloads/d...displaylang=en

Doesn't work either. It just exits with an error halfway in. Again, no error
code or anything.

"TaurArian" wrote:

> Have you tried downloading the full file and installing?
> http://www.microsoft.com/downloads/d...displaylang=en
>
> --
> Disclaimer: The information has been posted "as is" with no warranties or
> guarantees and doesn''''t give any rights.
>
>
>
> "lunboks" wrote:
>
> > Hello,
> >
> > basically, I can't install that particular update ("2007 Microsoft Office
> > Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
> > installed, no error code or anything; I have no idea what to do. Several
> > security updates depend on that one so just not having it is not an option
> > for me. I already tried removing SoftwareDistribution and Catroot2 and trying
> > to update after a clean boot. Then again, that solution was for a similar
> > problem with Vista.
> >
> > The weird thing is, the Windows Update page stopped displaying this update
> > at some point while the Office Update page still displays it and doesn't let
> > me install any other updates.
> >
> > I'd appreciate it if someone could help me with that particular problem or
> > point me to some general resources about update failures, I'm out of ideas.

lunboks

Can you tell me how large is your normal.dot , Do a search for it if you do not
know where it resides

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"lunboks" <> wrote in message
news:68E6BA80-3AE5-4A05-B10A-...
>> There is a very good chance that all of your problems are due to a
>> hijackware infection!
>>
>> NB: If you had no anti-virus application installed or the subscription had
>> expired *when the machine first got infected* and/or your subscription has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>
> I don't mean to be rude, but I don't think hijackware is causing this. The
> Windows Script update I downloaded apparently replaced some files Internet
> Explorer was using. The nuke'n'pave approach worked nicely there, so no more
> random crashes with IE. :-)
>
> I'd also expect hijackware to actually hijack the browser, like redirecting
> searches and stuff. I didn't notice such behavior, and neither did HijackThis.
>
> Also, I'm still not able to install that blasted update, with or without the
> installation disc, so there has to be something else that's not quite right.
>
> I'll do a malware scan over night though just to be sure, thanks for your
> advice.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> There is a very good chance that all of your problems are due to a
>> hijackware infection!
>>
>> NB: If you had no anti-virus application installed or the subscription had
>> expired *when the machine first got infected* and/or your subscription has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Chances are you will need to seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>
>>
>> lunboks wrote:
>> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>> >> when posting to these newsgroups.
>> >
>> > Sorry; I'm running Windows XP SP3.
>> >
>> >> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
>> >> offered when you run Microsoft Update manually (Vista)/at Microsoft
>> >> Update
>> >> website (WinXP)?
>> >
>> > I don't know how to manually run the automatic update thing so I can't
>> > verify that. The Microsoft Update website (update.microsoft.com) doesn't
>> > list this particular update for me anymore, but the updater at
>> > office.microsoft.com does.
>> >
>> >> You receive an error message when you try to apply any of the 2007 Office
>> >> service packs on a computer that is running WinXP SP2 [or SP3]
>> >> http://support.microsoft.com/kb/942101
>> >
>> > My Windows Installer seems to be up to date.
>> >
>> >> How to troubleshoot failures updating your Office installation (via
>> >> Office
>> >> Update website)
>> >> http://support.microsoft.com/kb/304498
>> >
>> > That actually made things worse. Installing Windows Script + updates
>> > apparently causes Internet Explorer to crash on certain pages such as
>> > about:Tabs and the Office update page. Also randomly. Looks like I'm stuck
>> > until I figure out how to get rid of it again.
>> >
>> >
>> > "PA Bear [MS MVP]" wrote:
>> >
>> >> [Forwarded to Office Update newsgroup via crosspost]
>> >>
>> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>> >> when posting to these newsgroups.
>> >>
>> >> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
>> >> offered when you run Microsoft Update manually (Vista)/at Microsoft
>> >> Update
>> >> website (WinXP)?
>> >>
>> >> You receive an error message when you try to apply any of the 2007 Office
>> >> service packs on a computer that is running WinXP SP2 [or SP3]
>> >> http://support.microsoft.com/kb/942101
>> >>
>> >> How to troubleshoot failures updating your Office installation (via
>> >> Office
>> >> Update website)
>> >> http://support.microsoft.com/kb/304498
>> >>
>> >> Tip: Insert your Office 2007 CD into the appropriate drive bay prior to
>> >> your next attempt to install SP2.
>> >> --
>> >> ~Robear Dyer (PA Bear)
>> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> >>
>> >>
>> >> lunboks wrote:
>> >>> basically, I can't install that particular update ("2007 Microsoft
>> >>> Office
>> >>> Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
>> >>> installed, no error code or anything; I have no idea what to do. Several
>> >>> security updates depend on that one so just not having it is not an
>> >>> option
>> >>> for me. I already tried removing SoftwareDistribution and Catroot2 and
>> >>> trying to update after a clean boot. Then again, that solution was for a
>> >>> similar problem with Vista.
>> >>>
>> >>> The weird thing is, the Windows Update page stopped displaying this
>> >>> update
>> >>> at some point while the Office Update page still displays it and doesn't
>> >>> let
>> >>> me install any other updates.
>> >>>
>> >>> I'd appreciate it if someone could help me with that particular problem
>> >>> or
>> >>> point me to some general resources about update failures, I'm out of
>> >>> ideas.
>>
>>

> Can you tell me how large is your normal.dot , Do a search for it if you
do not
> know where it resides

It's 66 KB (67.584 Bytes).

"Peter Foldes" wrote:

> lunboks
>
> Can you tell me how large is your normal.dot , Do a search for it if you do not
> know where it resides
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "lunboks" <> wrote in message
> news:68E6BA80-3AE5-4A05-B10A-...
> >> There is a very good chance that all of your problems are due to a
> >> hijackware infection!
> >>
> >> NB: If you had no anti-virus application installed or the subscription had
> >> expired *when the machine first got infected* and/or your subscription has
> >> since expired and/or the machine's not been kept fully-patched at Windows
> >> Update, don't waste your time with any of the below: Format & reinstall
> >> Windows. A Repair Install will NOT help!
> >
> > I don't mean to be rude, but I don't think hijackware is causing this. The
> > Windows Script update I downloaded apparently replaced some files Internet
> > Explorer was using. The nuke'n'pave approach worked nicely there, so no more
> > random crashes with IE. :-)
> >
> > I'd also expect hijackware to actually hijack the browser, like redirecting
> > searches and stuff. I didn't notice such behavior, and neither did HijackThis.
> >
> > Also, I'm still not able to install that blasted update, with or without the
> > installation disc, so there has to be something else that's not quite right.
> >
> > I'll do a malware scan over night though just to be sure, thanks for your
> > advice.
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> There is a very good chance that all of your problems are due to a
> >> hijackware infection!
> >>
> >> NB: If you had no anti-virus application installed or the subscription had
> >> expired *when the machine first got infected* and/or your subscription has
> >> since expired and/or the machine's not been kept fully-patched at Windows
> >> Update, don't waste your time with any of the below: Format & reinstall
> >> Windows. A Repair Install will NOT help!
> >>
> >> 1. See if you can download/run the MSRT manually:
> >> http://www.microsoft.com/security/ma...e/default.mspx
> >>
> >> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> >> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> >> machine and rename it to SCAN.EXE before running it.
> >>
> >> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
> >> (only!) in Safe Mode with Networking, if need be:
> >> http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >> 3. Run a /thorough/ check for hijackware, including posting the requested
> >> logs in an appropriate forum, not here.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.net/viewtopic.php?f=30&t=4075
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://www.elephantboycomputers.com/...moving_Malware
> >>
> >> **Chances are you will need to seek expert assistance in
> >> http://spywarehammer.com/simplemachi...php?board=10.0,
> >> http://www.spywarewarrior.com/viewforum.php?f=5,
> >> http://www.dslreports.com/forum/cleanup,
> >> http://www.bluetack.co.uk/forums/index.php,
> >> http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
> >>
> >> If these procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>
> >>
> >> lunboks wrote:
> >> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> >> >> when posting to these newsgroups.
> >> >
> >> > Sorry; I'm running Windows XP SP3.
> >> >
> >> >> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
> >> >> offered when you run Microsoft Update manually (Vista)/at Microsoft
> >> >> Update
> >> >> website (WinXP)?
> >> >
> >> > I don't know how to manually run the automatic update thing so I can't
> >> > verify that. The Microsoft Update website (update.microsoft.com) doesn't
> >> > list this particular update for me anymore, but the updater at
> >> > office.microsoft.com does.
> >> >
> >> >> You receive an error message when you try to apply any of the 2007 Office
> >> >> service packs on a computer that is running WinXP SP2 [or SP3]
> >> >> http://support.microsoft.com/kb/942101
> >> >
> >> > My Windows Installer seems to be up to date.
> >> >
> >> >> How to troubleshoot failures updating your Office installation (via
> >> >> Office
> >> >> Update website)
> >> >> http://support.microsoft.com/kb/304498
> >> >
> >> > That actually made things worse. Installing Windows Script + updates
> >> > apparently causes Internet Explorer to crash on certain pages such as
> >> > about:Tabs and the Office update page. Also randomly. Looks like I'm stuck
> >> > until I figure out how to get rid of it again.
> >> >
> >> >
> >> > "PA Bear [MS MVP]" wrote:
> >> >
> >> >> [Forwarded to Office Update newsgroup via crosspost]
> >> >>
> >> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> >> >> when posting to these newsgroups.
> >> >>
> >> >> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
> >> >> offered when you run Microsoft Update manually (Vista)/at Microsoft
> >> >> Update
> >> >> website (WinXP)?
> >> >>
> >> >> You receive an error message when you try to apply any of the 2007 Office
> >> >> service packs on a computer that is running WinXP SP2 [or SP3]
> >> >> http://support.microsoft.com/kb/942101
> >> >>
> >> >> How to troubleshoot failures updating your Office installation (via
> >> >> Office
> >> >> Update website)
> >> >> http://support.microsoft.com/kb/304498
> >> >>
> >> >> Tip: Insert your Office 2007 CD into the appropriate drive bay prior to
> >> >> your next attempt to install SP2.
> >> >> --
> >> >> ~Robear Dyer (PA Bear)
> >> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> >>
> >> >>
> >> >> lunboks wrote:
> >> >>> basically, I can't install that particular update ("2007 Microsoft
> >> >>> Office
> >> >>> Suite Service Pack 2 (SP2)"). The updater just tells me that it wasn't
> >> >>> installed, no error code or anything; I have no idea what to do. Several
> >> >>> security updates depend on that one so just not having it is not an
> >> >>> option
> >> >>> for me. I already tried removing SoftwareDistribution and Catroot2 and
> >> >>> trying to update after a clean boot. Then again, that solution was for a
> >> >>> similar problem with Vista.
> >> >>>
> >> >>> The weird thing is, the Windows Update page stopped displaying this
> >> >>> update
> >> >>> at some point while the Office Update page still displays it and doesn't
> >> >>> let
> >> >>> me install any other updates.
> >> >>>
> >> >>> I'd appreciate it if someone could help me with that particular problem
> >> >>> or
> >> >>> point me to some general resources about update failures, I'm out of
> >> >>> ideas.
> >>
> >>
>
>

The malware seems to be MS software. You and a million others have the same
problem. In fact, broken updates seems to be the norm these days.

"lunboks" <> wrote in message
news:68E6BA80-3AE5-4A05-B10A-...
>> There is a very good chance that all of your problems are due to a
>> hijackware infection!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>
> I don't mean to be rude, but I don't think hijackware is causing this. The
> Windows Script update I downloaded apparently replaced some files Internet
> Explorer was using. The nuke'n'pave approach worked nicely there, so no
> more
> random crashes with IE. :-)
>
> I'd also expect hijackware to actually hijack the browser, like
> redirecting
> searches and stuff. I didn't notice such behavior, and neither did
> HijackThis.
>
> Also, I'm still not able to install that blasted update, with or without
> the
> installation disc, so there has to be something else that's not quite
> right.
>
> I'll do a malware scan over night though just to be sure, thanks for your
> advice.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> There is a very good chance that all of your problems are due to a
>> hijackware infection!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>> scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Chances are you will need to seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums as
>> well.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>
>>
>> lunboks wrote:
>> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64
>> >> SP2)
>> >> when posting to these newsgroups.
>> >
>> > Sorry; I'm running Windows XP SP3.
>> >
>> >> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
>> >> offered when you run Microsoft Update manually (Vista)/at Microsoft
>> >> Update
>> >> website (WinXP)?
>> >
>> > I don't know how to manually run the automatic update thing so I can't
>> > verify that. The Microsoft Update website (update.microsoft.com)
>> > doesn't
>> > list this particular update for me anymore, but the updater at
>> > office.microsoft.com does.
>> >
>> >> You receive an error message when you try to apply any of the 2007
>> >> Office
>> >> service packs on a computer that is running WinXP SP2 [or SP3]
>> >> http://support.microsoft.com/kb/942101
>> >
>> > My Windows Installer seems to be up to date.
>> >
>> >> How to troubleshoot failures updating your Office installation (via
>> >> Office
>> >> Update website)
>> >> http://support.microsoft.com/kb/304498
>> >
>> > That actually made things worse. Installing Windows Script + updates
>> > apparently causes Internet Explorer to crash on certain pages such as
>> > about:Tabs and the Office update page. Also randomly. Looks like I'm
>> > stuck
>> > until I figure out how to get rid of it again.
>> >
>> >
>> > "PA Bear [MS MVP]" wrote:
>> >
>> >> [Forwarded to Office Update newsgroup via crosspost]
>> >>
>> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64
>> >> SP2)
>> >> when posting to these newsgroups.
>> >>
>> >> Is Automatic Updates no longer offering Office 2007 SP2 or is it not
>> >> offered when you run Microsoft Update manually (Vista)/at Microsoft
>> >> Update
>> >> website (WinXP)?
>> >>
>> >> You receive an error message when you try to apply any of the 2007
>> >> Office
>> >> service packs on a computer that is running WinXP SP2 [or SP3]
>> >> http://support.microsoft.com/kb/942101
>> >>
>> >> How to troubleshoot failures updating your Office installation (via
>> >> Office
>> >> Update website)
>> >> http://support.microsoft.com/kb/304498
>> >>
>> >> Tip: Insert your Office 2007 CD into the appropriate drive bay prior
>> >> to
>> >> your next attempt to install SP2.
>> >> --
>> >> ~Robear Dyer (PA Bear)
>> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> >>
>> >>
>> >> lunboks wrote:
>> >>> basically, I can't install that particular update ("2007 Microsoft
>> >>> Office
>> >>> Suite Service Pack 2 (SP2)"). The updater just tells me that it
>> >>> wasn't
>> >>> installed, no error code or anything; I have no idea what to do.
>> >>> Several
>> >>> security updates depend on that one so just not having it is not an
>> >>> option
>> >>> for me. I already tried removing SoftwareDistribution and Catroot2
>> >>> and
>> >>> trying to update after a clean boot. Then again, that solution was
>> >>> for a
>> >>> similar problem with Vista.
>> >>>
>> >>> The weird thing is, the Windows Update page stopped displaying this
>> >>> update
>> >>> at some point while the Office Update page still displays it and
>> >>> doesn't
>> >>> let
>> >>> me install any other updates.
>> >>>
>> >>> I'd appreciate it if someone could help me with that particular
>> >>> problem
>> >>> or
>> >>> point me to some general resources about update failures, I'm out of
>> >>> ideas.
>>
>>