Office 2007 support code: 85010014

Hello,

Environment:
Samsung i760 w/Windows Mobile 6, my pc is running XP w/SP-3, with MS Office
2007; Active Sync 4.5:

Problem:
When attempting to sync my phone with my pc I continue to get the error
support code: 85010014. I have removed the partnership on my pc and phone.
I have removed active sync and re-installed. I have ran the Office
diagnostic. And nothing has help, any suggestions or ideas???

Thank you


Min. Bishop

Try running FixMapi on your computer. Click Start > Run. Type FixMapi and
click OK. Connect your device to sync again.

If the above does not help, then you will need to uninstall Outlook and
Activesync, reboot your computer and re-install Outlook first, then
Activesync. Delete the partnership on your device and reboot. Connect again
to create a new partnership. I recommend you make sure you backup your data
before attempting this.

Linley Meslier
Microsoft MVP - Mobile Devices
http://pocketpcmauritius.blogspot.com/

"Min. Bishop" <Min. > wrote in message
news:FFD5A810-3F4F-408B-81AE-...
> Hello,
>
> Environment:
> Samsung i760 w/Windows Mobile 6, my pc is running XP w/SP-3, with MS
> Office
> 2007; Active Sync 4.5:
>
> Problem:
> When attempting to sync my phone with my pc I continue to get the error
> support code: 85010014. I have removed the partnership on my pc and
> phone.
> I have removed active sync and re-installed. I have ran the Office
> diagnostic. And nothing has help, any suggestions or ideas???
>
> Thank you
>
>
> Min. Bishop
>