Office Express Quick Links to IE

After downloading updates to both IE and Office Express, I've lost the
ability to click on the quick links within an email and be taken directly to
that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!

"walkshaw" <> wrote in message
news:8CA18180-2F3E-491D-8D61-...
After downloading updates to both IE and Office Express, I've lost the
ability to click on the quick links within an email and be taken directly to
that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!

Exact same thing happened to me. Here's my story:

Just a followup on the information presented in
http://support.microsoft.com/?kbid=918165 --- I guess I'm one of the few (or
maybe many) who is covered by the fine print at the bottom.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

My Problem: Clicking on some (but not all) links in messages in Outlook
Express (after the latest April updates) caused IE to open and a
page-not-found error. If I copied the link from that IE page and pasted into
another IE page (it cannot be the same one) then the link will open without
problem. On other machines with the same April updates installed, the same
links in the same email messages open without problem.

What I Discovered:
In this newsgroup I saw that others have attributed similar problems to the
recent KB908531 update.

Most of what I have read so far seems to associate the problem with the
KB908531 patch with HP products on the machine that make use of the "HP
Share to Web" feature. Well I do have a couple of HP printers (accessed via
network connections) but no other HP hardware. The printers do NOT have
embedded card readers. I found no instance of any "HP Share to Web" program,
files or folders and neither hpgs2wnd.exe nor hpgs2wnf.exe show in the Task
Manager. I have never used "Sunbelt Kerio Personal Firewall".

One of the suggested fixes is to delete one registry key and add another. I
do not have the one key to delete and adding the other key didn't impact the
problem I was having (I subsequently removed the added key).

The only thing that did finally fix the problem was to find the KB908531
patch in the Add/Remove Programs list and to uninstall it. During the
process of doing so I had one warning dialog pop up saying that to uninstall
KB908531 might have adverse effects on a couple of other KB patches and my
Firefox browser too, but I crossed my fingers and told it to uninstall it
anyway. So far I have not noticed anything bad and the uninstall did fix the
problem I was having.

I think the problem has been fixed here for the moment and, in my case, I
don't think it had much, if anything, to do with HP products on the machine.

To keep the Windows automatic updates from pestering me about re-installing
the KB908531 patch, I went to the windows update site and told it to never
show that patch to me again (I also had to cancel the one auto-update for
the KB908531 patch that showed up on the taskbar in the meantime). I hope
when the real fix for this comes out it will have a new patch number so that
it does not continue to be ignored by my update notification system.

I have passed this feedback on to Microsoft.

Warren

Thank-you SO VERY much for your feedback (! Will give it a try and see
what happens. Happy Easter!

"Warren Massey" wrote:

> "walkshaw" <> wrote in message
> news:8CA18180-2F3E-491D-8D61-...
> After downloading updates to both IE and Office Express, I've lost the
> ability to click on the quick links within an email and be taken directly to
> that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!
>
> Exact same thing happened to me. Here's my story:
>
> Just a followup on the information presented in
> http://support.microsoft.com/?kbid=918165 --- I guess I'm one of the few (or
> maybe many) who is covered by the fine print at the bottom.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> My Problem: Clicking on some (but not all) links in messages in Outlook
> Express (after the latest April updates) caused IE to open and a
> page-not-found error. If I copied the link from that IE page and pasted into
> another IE page (it cannot be the same one) then the link will open without
> problem. On other machines with the same April updates installed, the same
> links in the same email messages open without problem.
>
> What I Discovered:
> In this newsgroup I saw that others have attributed similar problems to the
> recent KB908531 update.
>
> Most of what I have read so far seems to associate the problem with the
> KB908531 patch with HP products on the machine that make use of the "HP
> Share to Web" feature. Well I do have a couple of HP printers (accessed via
> network connections) but no other HP hardware. The printers do NOT have
> embedded card readers. I found no instance of any "HP Share to Web" program,
> files or folders and neither hpgs2wnd.exe nor hpgs2wnf.exe show in the Task
> Manager. I have never used "Sunbelt Kerio Personal Firewall".
>
> One of the suggested fixes is to delete one registry key and add another. I
> do not have the one key to delete and adding the other key didn't impact the
> problem I was having (I subsequently removed the added key).
>
> The only thing that did finally fix the problem was to find the KB908531
> patch in the Add/Remove Programs list and to uninstall it. During the
> process of doing so I had one warning dialog pop up saying that to uninstall
> KB908531 might have adverse effects on a couple of other KB patches and my
> Firefox browser too, but I crossed my fingers and told it to uninstall it
> anyway. So far I have not noticed anything bad and the uninstall did fix the
> problem I was having.
>
> I think the problem has been fixed here for the moment and, in my case, I
> don't think it had much, if anything, to do with HP products on the machine.
>
> To keep the Windows automatic updates from pestering me about re-installing
> the KB908531 patch, I went to the windows update site and told it to never
> show that patch to me again (I also had to cancel the one auto-update for
> the KB908531 patch that showed up on the taskbar in the meantime). I hope
> when the real fix for this comes out it will have a new patch number so that
> it does not continue to be ignored by my update notification system.
>
> I have passed this feedback on to Microsoft.
>
> Warren
>
>
>

Warren,

I couldn't find that download KB908531 to uninstall???? Could it be named
something else for my system? I have a Dell Dimension 4100 with Microsoft ME
and Internet Explorer Version 6 (w/updates); believe the last Outlook Express
update to Version 6.00.2800.1123 came as <setup50.exe>, but not sure. When I
try to look at just the OE part of IE, I am unable to segregate and/or review
that program. I'm NOT a computer whiz like you seem to be, so any further
help you might offer would be greatly appreciate.

Patti Walker

"Warren Massey" wrote:

> "walkshaw" <> wrote in message
> news:8CA18180-2F3E-491D-8D61-...
> After downloading updates to both IE and Office Express, I've lost the
> ability to click on the quick links within an email and be taken directly to
> that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!
>
> Exact same thing happened to me. Here's my story:
>
> Just a followup on the information presented in
> http://support.microsoft.com/?kbid=918165 --- I guess I'm one of the few (or
> maybe many) who is covered by the fine print at the bottom.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> My Problem: Clicking on some (but not all) links in messages in Outlook
> Express (after the latest April updates) caused IE to open and a
> page-not-found error. If I copied the link from that IE page and pasted into
> another IE page (it cannot be the same one) then the link will open without
> problem. On other machines with the same April updates installed, the same
> links in the same email messages open without problem.
>
> What I Discovered:
> In this newsgroup I saw that others have attributed similar problems to the
> recent KB908531 update.
>
> Most of what I have read so far seems to associate the problem with the
> KB908531 patch with HP products on the machine that make use of the "HP
> Share to Web" feature. Well I do have a couple of HP printers (accessed via
> network connections) but no other HP hardware. The printers do NOT have
> embedded card readers. I found no instance of any "HP Share to Web" program,
> files or folders and neither hpgs2wnd.exe nor hpgs2wnf.exe show in the Task
> Manager. I have never used "Sunbelt Kerio Personal Firewall".
>
> One of the suggested fixes is to delete one registry key and add another. I
> do not have the one key to delete and adding the other key didn't impact the
> problem I was having (I subsequently removed the added key).
>
> The only thing that did finally fix the problem was to find the KB908531
> patch in the Add/Remove Programs list and to uninstall it. During the
> process of doing so I had one warning dialog pop up saying that to uninstall
> KB908531 might have adverse effects on a couple of other KB patches and my
> Firefox browser too, but I crossed my fingers and told it to uninstall it
> anyway. So far I have not noticed anything bad and the uninstall did fix the
> problem I was having.
>
> I think the problem has been fixed here for the moment and, in my case, I
> don't think it had much, if anything, to do with HP products on the machine.
>
> To keep the Windows automatic updates from pestering me about re-installing
> the KB908531 patch, I went to the windows update site and told it to never
> show that patch to me again (I also had to cancel the one auto-update for
> the KB908531 patch that showed up on the taskbar in the meantime). I hope
> when the real fix for this comes out it will have a new patch number so that
> it does not continue to be ignored by my update notification system.
>
> I have passed this feedback on to Microsoft.
>
> Warren
>
>
>

There is a box at the top of the Add or Remove Programs window that is
labeled "Show updates" that will certainly need to be checked. But I see
that you are running Microsoft Windows Millennium Edition. I am running
Windows XP and I believe that the KB908531 update was specific to XP. I
don't know if WinME follows (or even has/had) a monthly update like XP or if
it does if it had a comparable update recently. You might still read through
your list of installed Windows updates and see if anything got installed at
about the same time that your problem started and if it did, try
uninstalling it and seeing if the problem goes away. If this truly was
bundled into your OE or IE updates then you'll probably need to wait until
Microsoft issues a revised update to fix all these problems that they have
inadvertently caused. Another good and perhaps more appropriate place to
look for help with this particular problem (if you have not already done so)
is the microsoft.public.windows.inetexplorer.ie6_outlooke xpress newsgroup. I
see it mentioned often enough over there.

Good Luck!

Warren


"walkshaw" <> wrote in message
news:7EC3F022-D2CB-41AB-9626-...
Warren,

I couldn't find that download KB908531 to uninstall???? Could it be named
something else for my system? I have a Dell Dimension 4100 with Microsoft
ME
and Internet Explorer Version 6 (w/updates); believe the last Outlook
Express
update to Version 6.00.2800.1123 came as <setup50.exe>, but not sure. When
I
try to look at just the OE part of IE, I am unable to segregate and/or
review
that program. I'm NOT a computer whiz like you seem to be, so any further
help you might offer would be greatly appreciate.

Patti Walker

"Warren Massey" wrote:

> "walkshaw" <> wrote in message
> news:8CA18180-2F3E-491D-8D61-...
> After downloading updates to both IE and Office Express, I've lost the
> ability to click on the quick links within an email and be taken directly
> to
> that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!
>
> Exact same thing happened to me. Here's my story:
>
> Just a followup on the information presented in
> http://support.microsoft.com/?kbid=918165 --- I guess I'm one of the few
> (or
> maybe many) who is covered by the fine print at the bottom.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> My Problem: Clicking on some (but not all) links in messages in Outlook
> Express (after the latest April updates) caused IE to open and a
> page-not-found error. If I copied the link from that IE page and pasted
> into
> another IE page (it cannot be the same one) then the link will open
> without
> problem. On other machines with the same April updates installed, the same
> links in the same email messages open without problem.
>
> What I Discovered:
> In this newsgroup I saw that others have attributed similar problems to
> the
> recent KB908531 update.
>
> Most of what I have read so far seems to associate the problem with the
> KB908531 patch with HP products on the machine that make use of the "HP
> Share to Web" feature. Well I do have a couple of HP printers (accessed
> via
> network connections) but no other HP hardware. The printers do NOT have
> embedded card readers. I found no instance of any "HP Share to Web"
> program,
> files or folders and neither hpgs2wnd.exe nor hpgs2wnf.exe show in the
> Task
> Manager. I have never used "Sunbelt Kerio Personal Firewall".
>
> One of the suggested fixes is to delete one registry key and add another.
> I
> do not have the one key to delete and adding the other key didn't impact
> the
> problem I was having (I subsequently removed the added key).
>
> The only thing that did finally fix the problem was to find the KB908531
> patch in the Add/Remove Programs list and to uninstall it. During the
> process of doing so I had one warning dialog pop up saying that to
> uninstall
> KB908531 might have adverse effects on a couple of other KB patches and my
> Firefox browser too, but I crossed my fingers and told it to uninstall it
> anyway. So far I have not noticed anything bad and the uninstall did fix
> the
> problem I was having.
>
> I think the problem has been fixed here for the moment and, in my case, I
> don't think it had much, if anything, to do with HP products on the
> machine.
>
> To keep the Windows automatic updates from pestering me about
> re-installing
> the KB908531 patch, I went to the windows update site and told it to never
> show that patch to me again (I also had to cancel the one auto-update for
> the KB908531 patch that showed up on the taskbar in the meantime). I hope
> when the real fix for this comes out it will have a new patch number so
> that
> it does not continue to be ignored by my update notification system.
>
> I have passed this feedback on to Microsoft.
>
> Warren
>
>
>

Warren,

Thanks again for responding. I'ver reviewed all updates via Microsoft
installed to my system for IE/OE; looks like they started 9/4/2003 as
"Cumulative Updates" with some noted for "Service Pack1"; the most recent was
Apr 13, but the one prior to that dated 1/5/06 might be the culprit
(KB905915). It was specifit to IE, but there was also another one from
2/8/05 exclusive to OE (KB887797).

Was your problem with a downloaded upgrade exclusively for IE or OE? Will
try anything, as I'm "learning" (!

Patti

"Warren Massey" wrote:

> There is a box at the top of the Add or Remove Programs window that is
> labeled "Show updates" that will certainly need to be checked. But I see
> that you are running Microsoft Windows Millennium Edition. I am running
> Windows XP and I believe that the KB908531 update was specific to XP. I
> don't know if WinME follows (or even has/had) a monthly update like XP or if
> it does if it had a comparable update recently. You might still read through
> your list of installed Windows updates and see if anything got installed at
> about the same time that your problem started and if it did, try
> uninstalling it and seeing if the problem goes away. If this truly was
> bundled into your OE or IE updates then you'll probably need to wait until
> Microsoft issues a revised update to fix all these problems that they have
> inadvertently caused. Another good and perhaps more appropriate place to
> look for help with this particular problem (if you have not already done so)
> is the microsoft.public.windows.inetexplorer.ie6_outlooke xpress newsgroup. I
> see it mentioned often enough over there.
>
> Good Luck!
>
> Warren
>
>
> "walkshaw" <> wrote in message
> news:7EC3F022-D2CB-41AB-9626-...
> Warren,
>
> I couldn't find that download KB908531 to uninstall???? Could it be named
> something else for my system? I have a Dell Dimension 4100 with Microsoft
> ME
> and Internet Explorer Version 6 (w/updates); believe the last Outlook
> Express
> update to Version 6.00.2800.1123 came as <setup50.exe>, but not sure. When
> I
> try to look at just the OE part of IE, I am unable to segregate and/or
> review
> that program. I'm NOT a computer whiz like you seem to be, so any further
> help you might offer would be greatly appreciate.
>
> Patti Walker
>
> "Warren Massey" wrote:
>
> > "walkshaw" <> wrote in message
> > news:8CA18180-2F3E-491D-8D61-...
> > After downloading updates to both IE and Office Express, I've lost the
> > ability to click on the quick links within an email and be taken directly
> > to
> > that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!
> >
> > Exact same thing happened to me. Here's my story:
> >
> > Just a followup on the information presented in
> > http://support.microsoft.com/?kbid=918165 --- I guess I'm one of the few
> > (or
> > maybe many) who is covered by the fine print at the bottom.
> >
> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> >
> > My Problem: Clicking on some (but not all) links in messages in Outlook
> > Express (after the latest April updates) caused IE to open and a
> > page-not-found error. If I copied the link from that IE page and pasted
> > into
> > another IE page (it cannot be the same one) then the link will open
> > without
> > problem. On other machines with the same April updates installed, the same
> > links in the same email messages open without problem.
> >
> > What I Discovered:
> > In this newsgroup I saw that others have attributed similar problems to
> > the
> > recent KB908531 update.
> >
> > Most of what I have read so far seems to associate the problem with the
> > KB908531 patch with HP products on the machine that make use of the "HP
> > Share to Web" feature. Well I do have a couple of HP printers (accessed
> > via
> > network connections) but no other HP hardware. The printers do NOT have
> > embedded card readers. I found no instance of any "HP Share to Web"
> > program,
> > files or folders and neither hpgs2wnd.exe nor hpgs2wnf.exe show in the
> > Task
> > Manager. I have never used "Sunbelt Kerio Personal Firewall".
> >
> > One of the suggested fixes is to delete one registry key and add another.
> > I
> > do not have the one key to delete and adding the other key didn't impact
> > the
> > problem I was having (I subsequently removed the added key).
> >
> > The only thing that did finally fix the problem was to find the KB908531
> > patch in the Add/Remove Programs list and to uninstall it. During the
> > process of doing so I had one warning dialog pop up saying that to
> > uninstall
> > KB908531 might have adverse effects on a couple of other KB patches and my
> > Firefox browser too, but I crossed my fingers and told it to uninstall it
> > anyway. So far I have not noticed anything bad and the uninstall did fix
> > the
> > problem I was having.
> >
> > I think the problem has been fixed here for the moment and, in my case, I
> > don't think it had much, if anything, to do with HP products on the
> > machine.
> >
> > To keep the Windows automatic updates from pestering me about
> > re-installing
> > the KB908531 patch, I went to the windows update site and told it to never
> > show that patch to me again (I also had to cancel the one auto-update for
> > the KB908531 patch that showed up on the taskbar in the meantime). I hope
> > when the real fix for this comes out it will have a new patch number so
> > that
> > it does not continue to be ignored by my update notification system.
> >
> > I have passed this feedback on to Microsoft.
> >
> > Warren
> >
> >
> >
>
>
>

See:

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015 (15 Apr-06)
http://support.microsoft.com/default.aspx/kb/918165

<QP>
.. Unable to access special folders like "My Documents" or "My Pictures".
.. Microsoft Office applications may stop responding when you attempt to save
or open Office files in the "My Documents" folder.
.. Office files in the "My Documents" folder are not able to open in
Microsoft Office.
.. Opening a file through an application's File / Open menu causes the
program to stop responding .
.. Typing an address into Internet Explorer's address bar has no effect.
.. Right-clicking on a file and selecting Send To has no effect.
.. Clicking on the plus (+) sign beside a folder in Windows Explorer has no
effect.
.. Some third-party applications stop responding when opening or saving data
in the "My Documents" folder.
</QP>

The Registry edit referenced in Resolutions section of 918615 above can be
implemented by downloading:

HP's Share-to-Web software - Fix (Line 383, Right)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To use: Download the .vbs file and save it to your hard drive (you may want
to right click and use Save Target As). Double-click the vbs file. You will
be prompted when the script is done.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

walkshaw wrote:
> After downloading updates to both IE and Office Express, I've lost the
> ability to click on the quick links within an email and be taken directly
> to that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!

Will this "fix" work with Windows ME? Is there a compatible KB file to that
of XP? Thank-you for responding and your webpage.

Patti

"PA Bear" wrote:

> See:
>
> Problems in Windows Explorer or the Windows shell after you install security
> update MS06-015 (15 Apr-06)
> http://support.microsoft.com/default.aspx/kb/918165
>
> <QP>
> .. Unable to access special folders like "My Documents" or "My Pictures".
> .. Microsoft Office applications may stop responding when you attempt to save
> or open Office files in the "My Documents" folder.
> .. Office files in the "My Documents" folder are not able to open in
> Microsoft Office.
> .. Opening a file through an application's File / Open menu causes the
> program to stop responding .
> .. Typing an address into Internet Explorer's address bar has no effect.
> .. Right-clicking on a file and selecting Send To has no effect.
> .. Clicking on the plus (+) sign beside a folder in Windows Explorer has no
> effect.
> .. Some third-party applications stop responding when opening or saving data
> in the "My Documents" folder.
> </QP>
>
> The Registry edit referenced in Resolutions section of 918615 above can be
> implemented by downloading:
>
> HP's Share-to-Web software - Fix (Line 383, Right)
> http://www.kellys-korner-xp.com/xp_tweaks.htm
>
> To use: Download the .vbs file and save it to your hard drive (you may want
> to right click and use Save Target As). Double-click the vbs file. You will
> be prompted when the script is done.
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>
> walkshaw wrote:
> > After downloading updates to both IE and Office Express, I've lost the
> > ability to click on the quick links within an email and be taken directly
> > to that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!
>
>

> Will this "fix" work with Windows ME?

It should, yes.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

"walkshaw" <> wrote in message
news:05A5102C-E64F-468B-877F-...
> Will this "fix" work with Windows ME? Is there a compatible KB file to
> that
> of XP? Thank-you for responding and your webpage.
>
> Patti
>
> "PA Bear" wrote:
>
>> See:
>>
>> Problems in Windows Explorer or the Windows shell after you install
>> security
>> update MS06-015 (15 Apr-06)
>> http://support.microsoft.com/default.aspx/kb/918165
>>
>> <QP>
>> .. Unable to access special folders like "My Documents" or "My Pictures".
>> .. Microsoft Office applications may stop responding when you attempt to
>> save
>> or open Office files in the "My Documents" folder.
>> .. Office files in the "My Documents" folder are not able to open in
>> Microsoft Office.
>> .. Opening a file through an application's File / Open menu causes the
>> program to stop responding .
>> .. Typing an address into Internet Explorer's address bar has no effect.
>> .. Right-clicking on a file and selecting Send To has no effect.
>> .. Clicking on the plus (+) sign beside a folder in Windows Explorer has
>> no
>> effect.
>> .. Some third-party applications stop responding when opening or saving
>> data
>> in the "My Documents" folder.
>> </QP>
>>
>> The Registry edit referenced in Resolutions section of 918615 above can
>> be
>> implemented by downloading:
>>
>> HP's Share-to-Web software - Fix (Line 383, Right)
>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>>
>> To use: Download the .vbs file and save it to your hard drive (you may
>> want
>> to right click and use Save Target As). Double-click the vbs file. You
>> will
>> be prompted when the script is done.
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>>
>> walkshaw wrote:
>> > After downloading updates to both IE and Office Express, I've lost the
>> > ability to click on the quick links within an email and be taken
>> > directly
>> > to that website within IE. PLEASE TELL ME WHAT HAPPENED? Thanks!
>>
>>