Office update failures

I am attempting to install six required MS Office updates (KB 954464,
KB955439, KB948988, KB955434, KB921598, and KB951548), but I keep getting
error message 0x80070643.

I am certain that the ose.exe service is turned on. I also know that I can
install certain updates, just not these six particular ones (which appear to
all be Ofice-related), because I just installed a number of optional updates
successfully.

I just finished an entirely unhelpful online chat session with a Microsoft
tech support employee who had no answer for the problem other than to call a
phone number, which I am hoping I don't have to do because of the possibility
that Microsoft will charge my organization money.

Does anyone have any ideas of what the problem could be? I greatly
appreciate any help you can provide...

Also, I am running Windows XP Professional, Version 2002, with Service Pack 3
installed. I am sorry for not supplying that information in my previous
post--my fault. Also, I have read the online help post available here:
http://support.microsoft.com/kb/903772 which seems to indicate that my last,
best option is to re-install Office (I have already performed both Methods 1
and 2, and neither have fixed my problem). I am hoping to avoid a complete
re-install, but if that is all that is left to me, I would appreciate someone
here letting me know.

Thank you in advance!

"Sam Stefanki" wrote:

> I am attempting to install six required MS Office updates (KB 954464,
> KB955439, KB948988, KB955434, KB921598, and KB951548), but I keep getting
> error message 0x80070643.
>
> I am certain that the ose.exe service is turned on. I also know that I can
> install certain updates, just not these six particular ones (which appear to
> all be Ofice-related), because I just installed a number of optional updates
> successfully.
>
> I just finished an entirely unhelpful online chat session with a Microsoft
> tech support employee who had no answer for the problem other than to call a
> phone number, which I am hoping I don't have to do because of the possibility
> that Microsoft will charge my organization money.
>
> Does anyone have any ideas of what the problem could be? I greatly
> appreciate any help you can provide...

[Just looked that one up!]

You receive an "Error 80070643" error message when you try to update Office
2003...
http://support.microsoft.com/kb/903772
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Sam Stefanki wrote:
> I am attempting to install six required MS Office updates (KB 954464,
> KB955439, KB948988, KB955434, KB921598, and KB951548), but I keep getting
> error message 0x80070643.
>
> I am certain that the ose.exe service is turned on. I also know that I
> can
> install certain updates, just not these six particular ones (which appear
> to
> all be Ofice-related), because I just installed a number of optional
> updates
> successfully.
>
> I just finished an entirely unhelpful online chat session with a Microsoft
> tech support employee who had no answer for the problem other than to call
> a
> phone number, which I am hoping I don't have to do because of the
> possibility that Microsoft will charge my organization money.
>
> Does anyone have any ideas of what the problem could be? I greatly
> appreciate any help you can provide...

Try a Detect & Repair: http://support.microsoft.com/kb/821593

Sam Stefanki wrote:
> Also, I am running Windows XP Professional, Version 2002, with Service
> Pack
> 3 installed. I am sorry for not supplying that information in my previous
> post--my fault. Also, I have read the online help post available here:
> http://support.microsoft.com/kb/903772 which seems to indicate that my
> last,
> best option is to re-install Office (I have already performed both Methods
> 1
> and 2, and neither have fixed my problem). I am hoping to avoid a
> complete
> re-install, but if that is all that is left to me, I would appreciate
> someone here letting me know.
>
> Thank you in advance!
>
> "Sam Stefanki" wrote:
>
>> I am attempting to install six required MS Office updates (KB 954464,
>> KB955439, KB948988, KB955434, KB921598, and KB951548), but I keep getting
>> error message 0x80070643.
>>
>> I am certain that the ose.exe service is turned on. I also know that I
>> can
>> install certain updates, just not these six particular ones (which appear
>> to all be Ofice-related), because I just installed a number of optional
>> updates successfully.
>>
>> I just finished an entirely unhelpful online chat session with a
>> Microsoft
>> tech support employee who had no answer for the problem other than to
>> call
>> a phone number, which I am hoping I don't have to do because of the
>> possibility that Microsoft will charge my organization money.
>>
>> Does anyone have any ideas of what the problem could be? I greatly
>> appreciate any help you can provide...

Using a registry cleaner has been known to cause this problem with office
updates. Have you used one recently?
--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"Sam Stefanki" wrote:

> I am attempting to install six required MS Office updates (KB 954464,
> KB955439, KB948988, KB955434, KB921598, and KB951548), but I keep getting
> error message 0x80070643.
>
> I am certain that the ose.exe service is turned on. I also know that I can
> install certain updates, just not these six particular ones (which appear to
> all be Ofice-related), because I just installed a number of optional updates
> successfully.
>
> I just finished an entirely unhelpful online chat session with a Microsoft
> tech support employee who had no answer for the problem other than to call a
> phone number, which I am hoping I don't have to do because of the possibility
> that Microsoft will charge my organization money.
>
> Does anyone have any ideas of what the problem could be? I greatly
> appreciate any help you can provide...

Hi Sam,
My IT colleague, re-installed the MS Office and I succeed to download and
install all the problematic updates.

"Sam Stefanki" wrote:

> I am attempting to install six required MS Office updates (KB 954464,
> KB955439, KB948988, KB955434, KB921598, and KB951548), but I keep getting
> error message 0x80070643.
>
> I am certain that the ose.exe service is turned on. I also know that I can
> install certain updates, just not these six particular ones (which appear to
> all be Ofice-related), because I just installed a number of optional updates
> successfully.
>
> I just finished an entirely unhelpful online chat session with a Microsoft
> tech support employee who had no answer for the problem other than to call a
> phone number, which I am hoping I don't have to do because of the possibility
> that Microsoft will charge my organization money.
>
> Does anyone have any ideas of what the problem could be? I greatly
> appreciate any help you can provide...

This did the trick for me, I restored the backup from ensuing registry
cleaner and then tried to install the updates again, they installed just fine.