Offline Files becomes Offline while connected to domain!?

Hi,

Ive just setup a SBS2K3 server and setup Offline Files. However, clients
report the "offline files - offline" taskbar message just after they log onto
the server. The network shared printer goes offline as well. If I log into
the server while I am at the same office as the SBS server is, why does this
occur?

Clients use mostly laptops.

We will setup a number of off-site offices that will connect to the domain
through VPN and log onto the domain (as if they connected locally). Will they
be able to be "online" with the server?

Thanks

Hello Customer,

Thank you for posting here.

From your post, I understand that the offline files keep in offline status
after the users log on the clients.

This issue can be caused by that offline cache is corrupted.

Firstly I suggest you install following hotfixes:

Windows XP uses the Offline Files feature even on a fast connection after
you set the "Configure Slow Link Speed" Group Policy
http://support.microsoft.com/kb/900387/en-us

You may not be able to synchronize offline files as you expect in Windows XP
http://support.microsoft.com/kb/903891/en-us

NOTE: Although they do not match your problem, they can update related
system files.

In addition, I suggest you try following steps:

Suggestion 1: The problem may occur when the offline files were corrupted.
Please try to delete the offline files.
========================
1. Disabled Offline Files temporarily
1) Open Windows Explorer.
2) Click Tools, select Folder Options.
3) In the Offline Files, uncheck "Enable Offline Files".

Suggestion 2:
============
1) In Folder Options, click the Offline Files tab, and then click Delete
Files. The following message appears:

The Offline Files cache on the local computer will be re-initialized. Any
changes that have not been synchronized with computers on the network will
be lost. Any files or folders made available offline will no longer be
available offline. A computer restart is required.

Do you wish to re-initialize the cache?

2) Click Yes two times to restart the computer.
3) Re-enabled Offline Files.

Suggestion 3: Prepare a Clean Boot environment on both the clients and the
server.
=================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

I hope the above information is helpful to you. However, if the issue
persists, please help me gather following information:

1. Does the issue happen for all the user accounts?
2. Does the issue happen on all the client workstations?
3. Could you make offline files connected manually?

4. GP result
========
On the problematic clients, type the following command in command prompt,
and then press ENTER:
"gpresult -Z > C:\gpresult_z.txt" (without the quotation marks)

This creates a list of the implemented policies on the machine in the
following text file: C:\gpresult_z.txt. Please send this file to
v-.

5. Once the issue happens again, please download the MPS Report tool from
the following link and run it on both the problematic computer and the SBS
server, then send the generated CAB file to my mailbox
v- for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/downlo...5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EX

For your information:
http://www.microsoft.com/downloads/d...C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Offline Files becomes Offline while connected to domain!?
| thread-index: AcgFAbLUyTzOZiE0Rdqqx6nrVBYcnA==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?Sm9iIEFuZGVyc3Nvbg==?=
<>
| Subject: Offline Files becomes Offline while connected to domain!?
| Date: Tue, 2 Oct 2007 07:37:03 -0700
| Lines: 17
| Message-ID: <E1497C58-04A9-470E-8D35->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
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| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi,
|
| Ive just setup a SBS2K3 server and setup Offline Files. However, clients
| report the "offline files - offline" taskbar message just after they log
onto
| the server. The network shared printer goes offline as well. If I log
into
| the server while I am at the same office as the SBS server is, why does
this
| occur?
|
| Clients use mostly laptops.
|
| We will setup a number of off-site offices that will connect to the
domain
| through VPN and log onto the domain (as if they connected locally). Will
they
| be able to be "online" with the server?
|
| Thanks
|
|
|

I am just being curious here, this is not a question to anyone in specific
just a comment to Microsoft in general.

If offline files are know to become corrupted. Why has not a hotfix been
released? Why is a feature even used if it is not working. How come such a
bug can reach retail release of such an expensive os? How often should I
calculate the offline cache being corrupted, once a year or once a month...
week? Offline files was described as a feature our company would have great
need for and something that has become a vital part of our system. To
suddenly be told this feature may or may not work and becomes corrupted now
and then greatly diminishes the potential of our computer system.

And why is it expected of an administrator to repair broken elements of the
OS. Upgrades and updates yes... but when paying so much money for a computer
system you would think it would actually work. If I buy a gaming console and
something in its programing breaks down, either I return it or a technician
comes by and repairs it.

"Manfred Zhuang [MSFT]" wrote:

> Hello Customer,
>
> Thank you for posting here.
>
> From your post, I understand that the offline files keep in offline status
> after the users log on the clients.
>
> This issue can be caused by that offline cache is corrupted.
>
> Firstly I suggest you install following hotfixes:
>
> Windows XP uses the Offline Files feature even on a fast connection after
> you set the "Configure Slow Link Speed" Group Policy
> http://support.microsoft.com/kb/900387/en-us
>
> You may not be able to synchronize offline files as you expect in Windows XP
> http://support.microsoft.com/kb/903891/en-us
>
> NOTE: Although they do not match your problem, they can update related
> system files.
>
> In addition, I suggest you try following steps:
>
> Suggestion 1: The problem may occur when the offline files were corrupted.
> Please try to delete the offline files.
> ========================
> 1. Disabled Offline Files temporarily
> 1) Open Windows Explorer.
> 2) Click Tools, select Folder Options.
> 3) In the Offline Files, uncheck "Enable Offline Files".
>
> Suggestion 2:
> ============
> 1) In Folder Options, click the Offline Files tab, and then click Delete
> Files. The following message appears:
>
> The Offline Files cache on the local computer will be re-initialized. Any
> changes that have not been synchronized with computers on the network will
> be lost. Any files or folders made available offline will no longer be
> available offline. A computer restart is required.
>
> Do you wish to re-initialize the cache?
>
> 2) Click Yes two times to restart the computer.
> 3) Re-enabled Offline Files.
>
> Suggestion 3: Prepare a Clean Boot environment on both the clients and the
> server.
> =================
> 1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
> (without the quotation marks) and click OK.
> 2. Under the Service tab, check "Hide All Microsoft Services", and then
> click "Disable All" button. In this way, we can disable all the services
> which belong to third-party programs.
> 3. Under the Startup tab, click "Disable All" button.
>
> 4. Click OK.
> 5. Choose Yes to restart the computer.
> 6. Check "Don't show this message or launch the system configuration
> utility when Windows starts".
> 7. Please check if the issue persists.
>
> NOTE: We can check on Normal Startup in the General tab to roll back to
> Normal Mode after we get this issue resolved.
>
> I hope the above information is helpful to you. However, if the issue
> persists, please help me gather following information:
>
> 1. Does the issue happen for all the user accounts?
> 2. Does the issue happen on all the client workstations?
> 3. Could you make offline files connected manually?
>
> 4. GP result
> ========
> On the problematic clients, type the following command in command prompt,
> and then press ENTER:
> "gpresult -Z > C:\gpresult_z.txt" (without the quotation marks)
>
> This creates a list of the implemented policies on the machine in the
> following text file: C:\gpresult_z.txt. Please send this file to
> v-.
>
> 5. Once the issue happens again, please download the MPS Report tool from
> the following link and run it on both the problematic computer and the SBS
> server, then send the generated CAB file to my mailbox
> v- for further investigation so that we can find what
> the root cause is:
>
> http://download.microsoft.com/downlo...5-a579-30b0bd9
> 15706/MPSRPT_SETUPPerf.EX
>
> For your information:
> http://www.microsoft.com/downloads/d...C7C-7CA5-408F-
> 88B7-F9C79B7306C0&displaylang=en
>
> Please try the above steps at your earliest convenience. If you have any
> concern, please feel free to let me know.
>
> Best regards,
>
> Manfred Zhuang(MSFT)
> Microsoft Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: Offline Files becomes Offline while connected to domain!?
> | thread-index: AcgFAbLUyTzOZiE0Rdqqx6nrVBYcnA==
> | X-WBNR-Posting-Host: 207.46.192.207
> | From: =?Utf-8?B?Sm9iIEFuZGVyc3Nvbg==?=
> <>
> | Subject: Offline Files becomes Offline while connected to domain!?
> | Date: Tue, 2 Oct 2007 07:37:03 -0700
> | Lines: 17
> | Message-ID: <E1497C58-04A9-470E-8D35->
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:66867
> | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Hi,
> |
> | Ive just setup a SBS2K3 server and setup Offline Files. However, clients
> | report the "offline files - offline" taskbar message just after they log
> onto
> | the server. The network shared printer goes offline as well. If I log
> into
> | the server while I am at the same office as the SBS server is, why does
> this
> | occur?
> |
> | Clients use mostly laptops.
> |
> | We will setup a number of off-site offices that will connect to the
> domain
> | through VPN and log onto the domain (as if they connected locally). Will
> they
> | be able to be "online" with the server?
> |
> | Thanks
> |
> |
> |
>
>

Hello Customer,

I am sorry to hear about the inconvenience that you are experiencing.

Please understand that the corruption of offline folder can be caused by
various factors such as network speed, disk issue, virus, some third party
software etc¡*.

I understand that you are feeling frustrated with it. I truly understand
why you feel this way.

Please be assured that I have forwarded your feedback to our development
team for reference.

Hopefully this function may work more reliably.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Offline Files becomes Offline while connected to domain!?
| thread-index: AcgggRm9nTeI1+TcQAuidUvBH2G15A==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?Sm9iIEFuZGVyc3Nvbg==?=
<>
| References: <E1497C58-04A9-470E-8D35->
<>
| Subject: RE: Offline Files becomes Offline while connected to domain!?
| Date: Tue, 6 Nov 2007 06:27:03 -0800
| Lines: 200
| Message-ID: <2DADF7D4-F12A-4047-8B16->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:74053
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I am just being curious here, this is not a question to anyone in
specific
| just a comment to Microsoft in general.
|
| If offline files are know to become corrupted. Why has not a hotfix been
| released? Why is a feature even used if it is not working. How come such
a
| bug can reach retail release of such an expensive os? How often should I
| calculate the offline cache being corrupted, once a year or once a
month...
| week? Offline files was described as a feature our company would have
great
| need for and something that has become a vital part of our system. To
| suddenly be told this feature may or may not work and becomes corrupted
now
| and then greatly diminishes the potential of our computer system.
|
| And why is it expected of an administrator to repair broken elements of
the
| OS. Upgrades and updates yes... but when paying so much money for a
computer
| system you would think it would actually work. If I buy a gaming console
and
| something in its programing breaks down, either I return it or a
technician
| comes by and repairs it.
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that the offline files keep in offline
status
| > after the users log on the clients.
| >
| > This issue can be caused by that offline cache is corrupted.
| >
| > Firstly I suggest you install following hotfixes:
| >
| > Windows XP uses the Offline Files feature even on a fast connection
after
| > you set the "Configure Slow Link Speed" Group Policy
| > http://support.microsoft.com/kb/900387/en-us
| >
| > You may not be able to synchronize offline files as you expect in
Windows XP
| > http://support.microsoft.com/kb/903891/en-us
| >
| > NOTE: Although they do not match your problem, they can update related
| > system files.
| >
| > In addition, I suggest you try following steps:
| >
| > Suggestion 1: The problem may occur when the offline files were
corrupted.
| > Please try to delete the offline files.
| > ========================
| > 1. Disabled Offline Files temporarily
| > 1) Open Windows Explorer.
| > 2) Click Tools, select Folder Options.
| > 3) In the Offline Files, uncheck "Enable Offline Files".
| >
| > Suggestion 2:
| > ============
| > 1) In Folder Options, click the Offline Files tab, and then click
Delete
| > Files. The following message appears:
| >
| > The Offline Files cache on the local computer will be re-initialized.
Any
| > changes that have not been synchronized with computers on the network
will
| > be lost. Any files or folders made available offline will no longer be
| > available offline. A computer restart is required.
| >
| > Do you wish to re-initialize the cache?
| >
| > 2) Click Yes two times to restart the computer.
| > 3) Re-enabled Offline Files.
| >
| > Suggestion 3: Prepare a Clean Boot environment on both the clients and
the
| > server.
| > =================
| > 1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG"
| > (without the quotation marks) and click OK.
| > 2. Under the Service tab, check "Hide All Microsoft Services", and then
| > click "Disable All" button. In this way, we can disable all the
services
| > which belong to third-party programs.
| > 3. Under the Startup tab, click "Disable All" button.
| >
| > 4. Click OK.
| > 5. Choose Yes to restart the computer.
| > 6. Check "Don't show this message or launch the system configuration
| > utility when Windows starts".
| > 7. Please check if the issue persists.
| >
| > NOTE: We can check on Normal Startup in the General tab to roll back to
| > Normal Mode after we get this issue resolved.
| >
| > I hope the above information is helpful to you. However, if the issue
| > persists, please help me gather following information:
| >
| > 1. Does the issue happen for all the user accounts?
| > 2. Does the issue happen on all the client workstations?
| > 3. Could you make offline files connected manually?
| >
| > 4. GP result
| > ========
| > On the problematic clients, type the following command in command
prompt,
| > and then press ENTER:
| > "gpresult -Z > C:\gpresult_z.txt" (without the quotation marks)
| >
| > This creates a list of the implemented policies on the machine in the
| > following text file: C:\gpresult_z.txt. Please send this file to
| > v-.
| >
| > 5. Once the issue happens again, please download the MPS Report tool
from
| > the following link and run it on both the problematic computer and the
SBS
| > server, then send the generated CAB file to my mailbox
| > v- for further investigation so that we can find
what
| > the root cause is:
| >
| >
http://download.microsoft.com/downlo...5-a579-30b0bd9
| > 15706/MPSRPT_SETUPPerf.EX
| >
| > For your information:
| >
http://www.microsoft.com/downloads/d...C7C-7CA5-408F-
| > 88B7-F9C79B7306C0&displaylang=en
| >
| > Please try the above steps at your earliest convenience. If you have
any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ================================================== ===
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ================================================== ===
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: Offline Files becomes Offline while connected to
domain!?
| > | thread-index: AcgFAbLUyTzOZiE0Rdqqx6nrVBYcnA==
| > | X-WBNR-Posting-Host: 207.46.192.207
| > | From: =?Utf-8?B?Sm9iIEFuZGVyc3Nvbg==?=
| > <>
| > | Subject: Offline Files becomes Offline while connected to domain!?
| > | Date: Tue, 2 Oct 2007 07:37:03 -0700
| > | Lines: 17
| > | Message-ID: <E1497C58-04A9-470E-8D35->
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:66867
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi,
| > |
| > | Ive just setup a SBS2K3 server and setup Offline Files. However,
clients
| > | report the "offline files - offline" taskbar message just after they
log
| > onto
| > | the server. The network shared printer goes offline as well. If I log
| > into
| > | the server while I am at the same office as the SBS server is, why
does
| > this
| > | occur?
| > |
| > | Clients use mostly laptops.
| > |
| > | We will setup a number of off-site offices that will connect to the
| > domain
| > | through VPN and log onto the domain (as if they connected locally).
Will
| > they
| > | be able to be "online" with the server?
| > |
| > | Thanks
| > |
| > |
| > |
| >
| >
|