Old V4 site fails with 0x800C0008 - New V5 site fails with 0x80072ee2

I couldn't use the old V4 site for about the last 2 months it was up, and
now I can't use the V5 site either. Here are some of the things I've looked
into in the past two months...

http://www3.telus.net/dandemar/0x800c0005.htm
http://www.updatexp.com/0x800A138F.html
http://www.petri.co.il/wu_problems_800a138f.htm

I've also tried the "Microsoft Online Assisted Support" site, but the ocx
fails to upload my system info. So, I'm out of ideas at this point. I can
post the session entries from both Windows Update logs if anybody needs
them.

Alex

Alex Niblett wrote:
> I couldn't use the old V4 site for about the last 2 months it was up,
> and now I can't use the V5 site either. Here are some of the things
> I've looked into in the past two months...
>
> http://www3.telus.net/dandemar/0x800c0005.htm
> http://www.updatexp.com/0x800A138F.html
> http://www.petri.co.il/wu_problems_800a138f.htm
>
> I've also tried the "Microsoft Online Assisted Support" site, but the
> ocx fails to upload my system info. So, I'm out of ideas at this
> point. I can post the session entries from both Windows Update logs
> if anybody needs them.
>
> Alex

Hello Alex,
Did the setup of XP SP2 complete ok? (I'm assuming your on XP). or is this sys on XP SP1 ?

The 72ee2 error translates to Error-Internet-timeout The request has timed out.

Do you have a 3rd-part "anonimizer" program ? or a "popup-ad stopper/remover" ?
Do you have Norton Internet Security?

Make very sure your pc has the correct & current date & local time & timezone. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated)

You may get to the windows update site, but yet a setting in IE could be the blocker.
Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
If this box is empty, add at least one language -- your usual national language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
You may note, if the discussion bar is active, it would appear near the bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :
Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab
Click on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.
Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection.
(e.g. You want that to be clear or un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://www.download.windowsupdate.com (click Add)

http://v4.windowsupdate.microsoft.com

https://v4.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com

http://download.windowsupdate.com

Click OK.
Apply changes, then try Windows Update again.
- - - -

As a temporary measure, type in or click this HTTPS address
https://v4.windowsupdate.microsoft.com

For Windows XP Service Pack 2 systems, substitute v5 for v4 above.
--
Maurice N
MVP Windows - Shell / User
-----

This is Windows XP SP1 or SP1a. I don't have an "anonimizer" program, and I
have "Pop Up Stopper" completely disabled (It doesn't start up at all). I
do have Norton Internet Security 2004 with add blocking disabled, and Norton
SystemWorks 2003. Disabling both of these does nothing, although I am
starting to wonder if NIS has something to do with it. I have tried
everything else you mentioned multiple times.

I was able to find 0x80072ee2 defined as ERROR_INTERNET_TIMEOUT on the
MVPs.org site, but I can't find 0x800C0008. Any idea what that error is?
Also, I noticed that the V4 "C:\Program Files\Windows Update" folder is
gone, and the V5 "C:\Program Files\WindowsUpdate" folder is completely empty
(No sub directories, no files or cabs).

Alex

Alex Niblett wrote:
> This is Windows XP SP1 or SP1a. I don't have an "anonimizer"
> program, and I have "Pop Up Stopper" completely disabled (It doesn't
> start up at all). I do have Norton Internet Security 2004 with add
> blocking disabled, and Norton SystemWorks 2003. Disabling both of
> these does nothing, although I am starting to wonder if NIS has
> something to do with it. I have tried everything else you mentioned
> multiple times.
>
> I was able to find 0x80072ee2 defined as ERROR_INTERNET_TIMEOUT on
> the MVPs.org site, but I can't find 0x800C0008. Any idea what that
> error is? Also, I noticed that the V4 "C:\Program Files\Windows
> Update" folder is gone, and the V5 "C:\Program Files\WindowsUpdate"
> folder is completely empty (No sub directories, no files or cabs).
>
> Alex
Hello Alex,
Take a look at Symantec's support website for a specific article on Norton Internet Security. Look at the procedure to tweak the "privacy control", as listed in the paragraph "solution".
Be careful in case this link wraps ---- here it is
http://service1.symantec.com/SUPPORT...c=sg#_Section1

Follow the directions for your version of NIS. Make the change to NIS & try Windows Update again.

If still no joy, let's have you post back the log entries for the last 1 or 2 dates (or sessions) at Windows Update.
Use Windows' Notepad to open this log:
C:\Windows\Windows Update.log (note space after Windows & before Update)
You need to find & "isolate" the section of the log for that "fail date". Copy those & paste into your reply here.

This system should only have one folder \Program Files\WindowsUpdate. Mine still has a subfolder \V4 but that is essentially empty.
(This system is on XP SP2 with V5. It now has a folder C:\WINDOWS\SoftwareDistribution.)

The exception 0x800C0008 is quite common. My last answer is basically the 1st pass at this problem.

Post back with progress.
--
Maurice N
MVP Windows - Shell / User
-----

I'm running Windows 2000 sp4. I keep getting 0x800c0008 errors. My
computer will load the first page, scan for updates, and find 16 critical
updates and 7 others. Then it presents the message:

"An error occurred while scanning for driver updates. We are not able to
display any updated drivers for your system."

I find the error in the windowsupdate.log file.

I read through knowledge base article 813444 about enabling SSL, and the
windows update support page identifies my error as relating to SSL.

But when I run Stanford.edu ssl test, it indicates that SSL is working.

It's a new Dell computer, and it would not work right out of the box. I
have put it ahead of the firewall, it does not have any blocking software
of any sort, exept Norton AV. I disabled it just as a test, and that
didn't help either.

I tried the tips in the previous articles (most of which are in 813444)
but that didn't help either.

I have another Dell on the same network, and it can do windowsupdate just
fine. As far as I can tell, the networking settings are identical on the
two machines.

Any ideas???

Bob

bob wrote:
> I'm running Windows 2000 sp4. I keep getting 0x800c0008 errors. My
> computer will load the first page, scan for updates, and find 16
> critical updates and 7 others. Then it presents the message:
>
> "An error occurred while scanning for driver updates. We are not able
> to display any updated drivers for your system."
>
> I find the error in the windowsupdate.log file.
>
> I read through knowledge base article 813444 about enabling SSL, and
> the windows update support page identifies my error as relating to
> SSL.
>
> But when I run Stanford.edu ssl test, it indicates that SSL is
> working.
>
> It's a new Dell computer, and it would not work right out of the box.
> I have put it ahead of the firewall, it does not have any blocking
> software of any sort, exept Norton AV. I disabled it just as a test,
> and that didn't help either.
>
> I tried the tips in the previous articles (most of which are in
> 813444) but that didn't help either.
>
> I have another Dell on the same network, and it can do windowsupdate
> just fine. As far as I can tell, the networking settings are
> identical on the two machines.
>
> Any ideas???
>
> Bob

Bob,
In this same thread, 3 lines ahead, my answer of 8-10-2004 to Alex Niblett, has some general tips. (Not a cure-all; but a first screening).
Be sure you have covered those points.

Then go to your IE browser, do a Help/About. You need to see a line about Cipher-strength 128 bit.
Be sure this system does not have any so-called "anonimizer" ( a 3rd party app that hides the version & identity of IE).
Do you have other apps or utilities (besides NAV) in your Windows startup? what are they?

But since you mention this pc always had problems: Did you ( and I would urge you to) contact Dell support ?
Certainly if it is still under warranty, contact Dell.

One thing you want to make sure of --- that this pc's IE can navigate to "plain vanilla" sites.

P.S. When you 1st get to W U, are you selecting to scan for driver updates?

--
Maurice N
MVP Windows - Shell / User
-----

"Maurice N ~ MVP" <> wrote in
news:u9dYu$:

> Bob,
> In this same thread, 3 lines ahead, my answer of 8-10-2004 to Alex
> Niblett, has some general tips. (Not a cure-all; but a first
> screening). Be sure you have covered those points.
>


Hi Maurice,

Yes, I read through your post and tried your suggestions before posting. I
have office, acrobat assistant, and microtec scanner finder in my startup
folder.

I'll give Dell a call Friday when I return to the office and see what they
say.

The PC can navigate websites generally (i.e. cnn.com works fine). When I
get to WU, I click on scan, it does, and the menu on the left changes to
show it has found updates, but clicking on those links produces _no_
response.

Bob