Olympus SP 550 UZ problems

I bought this camera about a week ago. It is Vista Certified and I verified
it by looking it up on the Vista compatibility website. The problem is when
I installed the software on the disk, and plug in the camera, it still asks
for drivers. Now, I have done everything I could think of or have read
(deleting INF, installed new mobo drivers, grabbing all the updates to vista
I could find, install from System32).

It recognizes the camera in device manager, but when it starts to install
the drivers, it comes up with....."Windows found driver software for you
device but encounterd an error while attempting to install it" and directly
under that it says "USB Mass Storage Device" and under that "The system
cannot find the file specified".

Any help would be great, by the way, I have Vista 64bit, and the camera
works great on my wifes laptop which has XP.

Thanks.

Tony,

Just a note about the camera being Vista compatible: Is it Vista 64
compatible? Drivers can be different for Vista 32 and for Vista64. I just
noticed that that point wasn't addressed.

If the above point isn't applicable, some folks have had good luck resolving
issues like you have by deleting the INFCACHE.1 file, which can get corrupted
with bad data and cause issues like you have. The file is located at
C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it
and select delete. To do this, you will likely have to give yourself
permission to delete it, because of Windows built-in security. Just right
click the file, select Properties and then click on the security tab. Let us
know whether this procedure does anything. Sometimes it does and sometimes
not. Post back on the results.
--
freddy


"Tony" wrote:

> I bought this camera about a week ago. It is Vista Certified and I verified
> it by looking it up on the Vista compatibility website. The problem is when
> I installed the software on the disk, and plug in the camera, it still asks
> for drivers. Now, I have done everything I could think of or have read
> (deleting INF, installed new mobo drivers, grabbing all the updates to vista
> I could find, install from System32).
>
> It recognizes the camera in device manager, but when it starts to install
> the drivers, it comes up with....."Windows found driver software for you
> device but encounterd an error while attempting to install it" and directly
> under that it says "USB Mass Storage Device" and under that "The system
> cannot find the file specified".
>
> Any help would be great, by the way, I have Vista 64bit, and the camera
> works great on my wifes laptop which has XP.
>
> Thanks.

Yes Freddy, it is both 32 and 64 bit compatible according to this
http://winqual.microsoft.com/HCL/Pro...550UZ&oid=4552.

I tried the INFcache.1 fix again, but to no avail. This boggles the mind
and I can live with it NOT working on my comp since it works on my wifes, but
it is still an inconvience nonetheless.

"freddy" wrote:

> Tony,
>
> Just a note about the camera being Vista compatible: Is it Vista 64
> compatible? Drivers can be different for Vista 32 and for Vista64. I just
> noticed that that point wasn't addressed.
>
> If the above point isn't applicable, some folks have had good luck resolving
> issues like you have by deleting the INFCACHE.1 file, which can get corrupted
> with bad data and cause issues like you have. The file is located at
> C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it
> and select delete. To do this, you will likely have to give yourself
> permission to delete it, because of Windows built-in security. Just right
> click the file, select Properties and then click on the security tab. Let us
> know whether this procedure does anything. Sometimes it does and sometimes
> not. Post back on the results.
> --
> freddy
>
>
> "Tony" wrote:
>
> > I bought this camera about a week ago. It is Vista Certified and I verified
> > it by looking it up on the Vista compatibility website. The problem is when
> > I installed the software on the disk, and plug in the camera, it still asks
> > for drivers. Now, I have done everything I could think of or have read
> > (deleting INF, installed new mobo drivers, grabbing all the updates to vista
> > I could find, install from System32).
> >
> > It recognizes the camera in device manager, but when it starts to install
> > the drivers, it comes up with....."Windows found driver software for you
> > device but encounterd an error while attempting to install it" and directly
> > under that it says "USB Mass Storage Device" and under that "The system
> > cannot find the file specified".
> >
> > Any help would be great, by the way, I have Vista 64bit, and the camera
> > works great on my wifes laptop which has XP.
> >
> > Thanks.

Tony,

Well, that's a bummer. The compatibility list in your link contains some
footnotes about compatibility doubts that I don't fully understand. Why are
those footnotes there when the camera is supposed to be fully compatible?
Anyway, perhaps those footnotes apply only when used, but it's not obvious if
that's the case.

My next thought is to uninstall everything you installed from the CD that
came with the camera. Unplug the camera when you do this, reboot and then
attach the camera again without installing anything. Windows has built-in
camera support software, and that software that came with the camera may be
causing a problem. I have no way of knowing until you try this. I noticed
some doubts expressed in one of those footnotes about software accompanying
the camera. Post back on results.
--
freddy


"Tony" wrote:

> Yes Freddy, it is both 32 and 64 bit compatible according to this
> http://winqual.microsoft.com/HCL/Pro...550UZ&oid=4552.
>
> I tried the INFcache.1 fix again, but to no avail. This boggles the mind
> and I can live with it NOT working on my comp since it works on my wifes, but
> it is still an inconvience nonetheless.
>
> "freddy" wrote:
>
> > Tony,
> >
> > Just a note about the camera being Vista compatible: Is it Vista 64
> > compatible? Drivers can be different for Vista 32 and for Vista64. I just
> > noticed that that point wasn't addressed.
> >
> > If the above point isn't applicable, some folks have had good luck resolving
> > issues like you have by deleting the INFCACHE.1 file, which can get corrupted
> > with bad data and cause issues like you have. The file is located at
> > C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it
> > and select delete. To do this, you will likely have to give yourself
> > permission to delete it, because of Windows built-in security. Just right
> > click the file, select Properties and then click on the security tab. Let us
> > know whether this procedure does anything. Sometimes it does and sometimes
> > not. Post back on the results.
> > --
> > freddy
> >
> >
> > "Tony" wrote:
> >
> > > I bought this camera about a week ago. It is Vista Certified and I verified
> > > it by looking it up on the Vista compatibility website. The problem is when
> > > I installed the software on the disk, and plug in the camera, it still asks
> > > for drivers. Now, I have done everything I could think of or have read
> > > (deleting INF, installed new mobo drivers, grabbing all the updates to vista
> > > I could find, install from System32).
> > >
> > > It recognizes the camera in device manager, but when it starts to install
> > > the drivers, it comes up with....."Windows found driver software for you
> > > device but encounterd an error while attempting to install it" and directly
> > > under that it says "USB Mass Storage Device" and under that "The system
> > > cannot find the file specified".
> > >
> > > Any help would be great, by the way, I have Vista 64bit, and the camera
> > > works great on my wifes laptop which has XP.
> > >
> > > Thanks.

This seems to happen to many camera users, especially with Cannon
cameras.

The easy and IMO best solution is to pull the flash card from the
camera and plug into a card reader -- some PCs and some printers come
with them built in or they are cheap and versatile to buy to plug into
a USB port. Then you are not using the camera batteries and you are
free to use any image handling device you want rather than what comes
with the camera.

Which version of VISTA 64 are you using? I ask partly because the VISTA
Qualification report for the 550UZ says:

http://winqual.microsoft.com/LogoVer...px?sid=1229849

Qualification Level: Logo - Microsoft Windows Vista family, x86 Premium
- Premium
Logo - Microsoft Windows Vista family, x64 Premium - Premium

so I wonder if it is only qualified for Home Premium or if that means
something else?

It also says:

Windows Vista
Driver Availability: Unknown -- Driver availability is unknown. For
more information, go to the device manufacturer's website or contact
your retailer.

So personally I wouldn't be surprised if there were problems and I'd go
for a card reader.

------------------------------------------------------------------

I'm interested to read you have a SP550UZ -- I've an Olympus 5060 which
has a 28mm at the WA end of its zoom but only 4x and when I read about
the 550UZ I nearly bought it immediately but I've read a lot about poor
low light focussing, slow zooming. I don't mind about what reviews say
about poor conversion from RAW to JPG since I wouldn't shoot in RAW
anyway.

I would miss the tiltable LCD screen on my 5060 which I use if I want
low viewpoint pictures without laying on the ground <g>

Nothing's perfect <g> How do you like yours so far?

BTW I see there's a firmware update for it on the Olympus website
already so I hope they will improve those focussing etc features.

I'm also interested in the Sony H-9 which has nearly everything,
although only down to 31mm WA ......