Opening A File sent from a Windows Vista User to a Windows XP User

I have recently emailed a file from my laptop which is Vista and sent it to
someone using XP.

They are saying that they cannot open it as the machine hasn't got the
software to be able to do this.

To open it she would have to purchase more software!!! Surely that can't be
right??? Can anyone shed any light please?
--
Daisy

Hello daisy,

It is not a Vista problem. It is the software which you use to built the
file. So what is it?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.dts-l.org/goodpost.htm

> I have recently emailed a file from my laptop which is Vista and sent
> it to someone using XP.
>
> They are saying that they cannot open it as the machine hasn't got the
> software to be able to do this.
>
> To open it she would have to purchase more software!!! Surely that
> can't be right??? Can anyone shed any light please?
>

Daisy wrote:
> I have recently emailed a file from my laptop which is Vista and sent it to
> someone using XP.
>
> They are saying that they cannot open it as the machine hasn't got the
> software to be able to do this.
>
> To open it she would have to purchase more software!!! Surely that can't be
> right??? Can anyone shed any light please?


Either she needs to install this

http://www.microsoft.com/downloads/d...displaylang=en

or you need to save the file in a sensible format like .doc or .rtf

(I am assuming this is some kind of document produced from "Office", if
not then what kind of file is is... last letters from filename will do.

Hi Daisy,

What sort of file did you send her? For any user to open a file, they must
have a program that supports that file type. The operating system (XP or
Vista) supports the installed programs and some basic common file types. For
the most part though, it is the programs installed on each machine that
determine what file types are supported on each system. Were I to send you
an Adobe .pdf file, you would need that program or a compatible reader to
open it as no operating system supports that type natively.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Daisy" <> wrote in message
news:69313140-0384-4910-9EE6-...
>I have recently emailed a file from my laptop which is Vista and sent it to
> someone using XP.
>
> They are saying that they cannot open it as the machine hasn't got the
> software to be able to do this.
>
> To open it she would have to purchase more software!!! Surely that can't
> be
> right??? Can anyone shed any light please?
> --
> Daisy

Daisy wrote:
> I have recently emailed a file from my laptop which is Vista and sent
> it to someone using XP.
>
> They are saying that they cannot open it as the machine hasn't got the
> software to be able to do this.
>
> To open it she would have to purchase more software!!! Surely that
> can't be right??? Can anyone shed any light please?

It is right. If, for example, you sent a file created with AutoCad, she need
only spend $4,000 to open the file. If you sent a Word 2007 file or an Adobe
Acrobat file, she might get by with an expense of only a few hundred
dollars.

That's assuming you wanted her to have the same capabilities as you.

In the case of AutoCad, you could print the drawing and fax it. In the case
of Word, you could save the text in a universally-accepted format (say
"Text" or "Doc") and she might have something at hand to read it. If
Acrobat, there are free PDF viewers available.

philo;502863 Wrote:
> "Daisy" <amy@xxxxxx> wrote in message
> news:69313140-0384-4910-9EE6-BB6F0802F029@xxxxxx
> to
> be
>
>
> Nothing to do with the operating system.
>
> If you want help you'll have to say what kind of application you were
> using.
>
> There may be a free viewer for it

I agree with all the other replies. When you send someone a file
through e-mail, they won't be able to open it if they do not have
supporting software.

It may also be that System Policies or Security Settings are preventing
the receiver from opening e-mail attachments. Outlook has settings that
prevent "potentially dangerous attachments" from being opened or saved.

It could just also be user error. I've had cases where I've sent JPG
image attachments to clients, and they complained about not being able
to open them. Several phone calls and a callout later, I discovered that
instead of saving the attachments and opening the images, they where
saving the message itself. Users can do crazy things sometimes.


--
dzomlija

____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...

- ASUS A8N32-SLi-Deluxe
- AMD Atlon 64 Dual-Core 4800+
- 4GB DDR400
- ASUS nVidia 6600
- Thermaltake Tai-Chi Watercooled Chassis
- 1207GB Total Formatted Storage
- Vista Ultimate x64
- CodeGear Delphi 2007

"Daisy" <> wrote in message
news:69313140-0384-4910-9EE6-...
> I have recently emailed a file from my laptop which is Vista and sent it
to
> someone using XP.
>
> They are saying that they cannot open it as the machine hasn't got the
> software to be able to do this.
>
> To open it she would have to purchase more software!!! Surely that can't
be
> right??? Can anyone shed any light please?


Nothing to do with the operating system.

If you want help you'll have to say what kind of application you were using.

There may be a free viewer for it

"Daisy" <> wrote in message
news:69313140-0384-4910-9EE6-...
>I have recently emailed a file from my laptop which is Vista and sent it to
> someone using XP.


This is a really ignorant post.

Daisy <> wrote:

> I have recently emailed a file from my laptop which is Vista and
> sent it to someone using XP.
>
> They are saying that they cannot open it as the machine hasn't got
> the software to be able to do this.
>
> To open it she would have to purchase more software!!! Surely
> that can't be right??? Can anyone shed any light please?

Not without more information. What file? How was it created? What is
the file extension? What software does the XP machine have?




--
XS11E, Killing all posts from Google Groups
The Usenet Improvement Project:
http://improve-usenet.org

Daisy wrote:
> I have recently emailed a file from my laptop which is Vista and sent it to
> someone using XP.
>

The operating systems on the two computers are completely irrelevant.


> They are saying that they cannot open it as the machine hasn't got the
> software to be able to do this.
>
> To open it she would have to purchase more software!!! Surely that can't be
> right???


Of course it may very well be correct if the file you sent was created
by some 3rd party application in a proprietary file format, and your
recipient doesn't have that same (or a compatible equivalent)
application installed.


> Can anyone shed any light please?


Resend the file in a format that your recipient can read.


--

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot