"Operation canceled due to restrictions"

Using Vista home Premium, SP1, I am using Outlook 2003 for emails, and
Windows Live Hotmail. Suddenly, when I get emails in Outlook containing
hyperlinks, clicking on any links, an error message appears saying "This
operation has been canceled due to restrictions in effect on this computer.
Please contact your system adviser."

I have User Account Control switched off. Using Hotmail via Internet
Explorer does not have the same problem. Hyperlinks can be opened. Nor is
there any other similar problem on my other computer. The only workaround,
which is a little daft, is to forward the message with the hyperlink to an
email account on another computer, or to my Hotmail account on the same
computer.

I have tried all the Options offered in Outlook, and tried to find anything
available via Control Panel, but I can't find any reason for this.

I should be most obliged if someone could point me in the right direction.

"Tony UK" <> wrote in message
news:B10D8E12-8F20-416F-B8D4-...
> Using Vista home Premium, SP1, I am using Outlook 2003 for emails, and
> Windows Live Hotmail. Suddenly, when I get emails in Outlook containing
> hyperlinks, clicking on any links, an error message appears saying "This
> operation has been canceled due to restrictions in effect on this
> computer.
> Please contact your system adviser."
>
> I have User Account Control switched off. Using Hotmail via Internet
> Explorer does not have the same problem. Hyperlinks can be opened. Nor is
> there any other similar problem on my other computer. The only workaround,
> which is a little daft, is to forward the message with the hyperlink to an
> email account on another computer, or to my Hotmail account on the same
> computer.
>
> I have tried all the Options offered in Outlook, and tried to find
> anything
> available via Control Panel, but I can't find any reason for this.
>
> I should be most obliged if someone could point me in the right direction.

Hi Tony--

See:

You receive an error message when you click a hyperlink in Outlook
http://support.microsoft.com/kb/310049

Good luck,

CH

Sounds like a policy edit. You could run SECPOL.MSC and see if there's
anything in there. Remember to write down any chances before you make them
, so you change them back if it doesn't do what you want.



"Tony UK" <> wrote in message
news:B10D8E12-8F20-416F-B8D4-...
> Using Vista home Premium, SP1, I am using Outlook 2003 for emails, and
> Windows Live Hotmail. Suddenly, when I get emails in Outlook containing
> hyperlinks, clicking on any links, an error message appears saying "This
> operation has been canceled due to restrictions in effect on this
> computer.
> Please contact your system adviser."
>
> I have User Account Control switched off. Using Hotmail via Internet
> Explorer does not have the same problem. Hyperlinks can be opened. Nor is
> there any other similar problem on my other computer. The only workaround,
> which is a little daft, is to forward the message with the hyperlink to an
> email account on another computer, or to my Hotmail account on the same
> computer.
>
> I have tried all the Options offered in Outlook, and tried to find
> anything
> available via Control Panel, but I can't find any reason for this.
>
> I should be most obliged if someone could point me in the right direction.

Chad, I am very grateful to you for directing me to the right area. However,
the information supplied by Microsoft covers IE 6 and IE 7, not IE 8. I have
installed IE 8 on both of my machines. There has been no problem (so far!) on
one machine, but clearly there is this problem on the other machine. However,
I left a note for Microsoft to point this out to them. Maybe they will take
it up. In the meantime, I have printed out the article and I have the site
saved. I will let you know what happens.

"Chad Harris" wrote:

>
>
> "Tony UK" <> wrote in message
> news:B10D8E12-8F20-416F-B8D4-...
> > Using Vista home Premium, SP1, I am using Outlook 2003 for emails, and
> > Windows Live Hotmail. Suddenly, when I get emails in Outlook containing
> > hyperlinks, clicking on any links, an error message appears saying "This
> > operation has been canceled due to restrictions in effect on this
> > computer.
> > Please contact your system adviser."
> >
> > I have User Account Control switched off. Using Hotmail via Internet
> > Explorer does not have the same problem. Hyperlinks can be opened. Nor is
> > there any other similar problem on my other computer. The only workaround,
> > which is a little daft, is to forward the message with the hyperlink to an
> > email account on another computer, or to my Hotmail account on the same
> > computer.
> >
> > I have tried all the Options offered in Outlook, and tried to find
> > anything
> > available via Control Panel, but I can't find any reason for this.
> >
> > I should be most obliged if someone could point me in the right direction.
>
> Hi Tony--
>
> See:
>
> You receive an error message when you click a hyperlink in Outlook
> http://support.microsoft.com/kb/310049
>
> Good luck,
>
> CH
>
>

I looked up SECPOL.MSC, which is meaningless to me: apparently it is not in
Vista Home. And even if it was, how would I use it. Thank you for the
information, but unless you can tell me how to use it I am lost.

"Tae Song" wrote:

> Sounds like a policy edit. You could run SECPOL.MSC and see if there's
> anything in there. Remember to write down any chances before you make them
> , so you change them back if it doesn't do what you want.
>
>
>
> "Tony UK" <> wrote in message
> news:B10D8E12-8F20-416F-B8D4-...
> > Using Vista home Premium, SP1, I am using Outlook 2003 for emails, and
> > Windows Live Hotmail. Suddenly, when I get emails in Outlook containing
> > hyperlinks, clicking on any links, an error message appears saying "This
> > operation has been canceled due to restrictions in effect on this
> > computer.
> > Please contact your system adviser."
> >
> > I have User Account Control switched off. Using Hotmail via Internet
> > Explorer does not have the same problem. Hyperlinks can be opened. Nor is
> > there any other similar problem on my other computer. The only workaround,
> > which is a little daft, is to forward the message with the hyperlink to an
> > email account on another computer, or to my Hotmail account on the same
> > computer.
> >
> > I have tried all the Options offered in Outlook, and tried to find
> > anything
> > available via Control Panel, but I can't find any reason for this.
> >
> > I should be most obliged if someone could point me in the right direction.
>

Would you considered maybe using Windows Live Mail to replace Outlook?

http://www.microsoft.com/downloads/d...c-51e13d11a950



"Tony UK" <> wrote in message
news:E736540E-2BA9-458B-8FE1-...
> I looked up SECPOL.MSC, which is meaningless to me: apparently it is not
> in
> Vista Home. And even if it was, how would I use it. Thank you for the
> information, but unless you can tell me how to use it I am lost.
>
> "Tae Song" wrote:
>
>> Sounds like a policy edit. You could run SECPOL.MSC and see if there's
>> anything in there. Remember to write down any chances before you make
>> them
>> , so you change them back if it doesn't do what you want.
>>
>>
>>
>> "Tony UK" <> wrote in message
>> news:B10D8E12-8F20-416F-B8D4-...
>> > Using Vista home Premium, SP1, I am using Outlook 2003 for emails, and
>> > Windows Live Hotmail. Suddenly, when I get emails in Outlook containing
>> > hyperlinks, clicking on any links, an error message appears saying
>> > "This
>> > operation has been canceled due to restrictions in effect on this
>> > computer.
>> > Please contact your system adviser."
>> >
>> > I have User Account Control switched off. Using Hotmail via Internet
>> > Explorer does not have the same problem. Hyperlinks can be opened. Nor
>> > is
>> > there any other similar problem on my other computer. The only
>> > workaround,
>> > which is a little daft, is to forward the message with the hyperlink to
>> > an
>> > email account on another computer, or to my Hotmail account on the same
>> > computer.
>> >
>> > I have tried all the Options offered in Outlook, and tried to find
>> > anything
>> > available via Control Panel, but I can't find any reason for this.
>> >
>> > I should be most obliged if someone could point me in the right
>> > direction.
>>

No I wouldn't, because I tried that program and it was a little lacking in
sophistication. Outlook gives me calendars, for instance. Besides, although I
speak of myself in this context, the computer where the trouble lies is used
by my wife, and I just back her up in her use of it. She also has a Hotmail
account, as I stated earlier. This is web based and the hyperlinks on emails
received through that account, or copied to that account from Outlook, are
not affected by the problem.

"Tae Song" wrote:

> Would you considered maybe using Windows Live Mail to replace Outlook?
>
> http://www.microsoft.com/downloads/d...c-51e13d11a950
>
>
>
> "Tony UK" <> wrote in message
> news:E736540E-2BA9-458B-8FE1-...
> > I looked up SECPOL.MSC, which is meaningless to me: apparently it is not
> > in
> > Vista Home. And even if it was, how would I use it. Thank you for the
> > information, but unless you can tell me how to use it I am lost.
> >
> > "Tae Song" wrote:
> >
> >> Sounds like a policy edit. You could run SECPOL.MSC and see if there's
> >> anything in there. Remember to write down any chances before you make
> >> them
> >> , so you change them back if it doesn't do what you want.
> >>
> >>
> >>
> >> "Tony UK" <> wrote in message
> >> news:B10D8E12-8F20-416F-B8D4-...
> >> > Using Vista home Premium, SP1, I am using Outlook 2003 for emails, and
> >> > Windows Live Hotmail. Suddenly, when I get emails in Outlook containing
> >> > hyperlinks, clicking on any links, an error message appears saying
> >> > "This
> >> > operation has been canceled due to restrictions in effect on this
> >> > computer.
> >> > Please contact your system adviser."
> >> >
> >> > I have User Account Control switched off. Using Hotmail via Internet
> >> > Explorer does not have the same problem. Hyperlinks can be opened. Nor
> >> > is
> >> > there any other similar problem on my other computer. The only
> >> > workaround,
> >> > which is a little daft, is to forward the message with the hyperlink to
> >> > an
> >> > email account on another computer, or to my Hotmail account on the same
> >> > computer.
> >> >
> >> > I have tried all the Options offered in Outlook, and tried to find
> >> > anything
> >> > available via Control Panel, but I can't find any reason for this.
> >> >
> >> > I should be most obliged if someone could point me in the right
> >> > direction.
> >>

Okay, Chad, this is where the battle stands:

I used the link you kindly gave to me and printed off all the instructions.
I copied the registry key from my "good" computer on to a flash drive, and
transported the key to the desktop of the "bad" computer. I clicked on it as
M/soft instructed and got the message that the values of the key had been
added to the registry. The only trouble is that it has had absolutely no
effect whatsoever. I should add that both computers have IE 8 installed. I
tried uninstalling IE 8 on the bad computer, but this made no difference, and
no improvement, so I have reinstalled it.

Apart from consulting M/soft at a cost of $49.00 (+ tax!), is there anything
else one could do? Would uninstalling and reinstalling Outlook have any
effect? I would have to back up everything in Outlook on the bad compuuter
first. Or should I say, as one does on occasion, here is the time to use the
recovery disc and go back to ground zero? I would hate to go through the many
hours that this procedure would take, only to find that the same thing
happens again.

Any thoughts you might have on this would be much appreciated.

"Chad Harris" wrote:

>
>
> "Tony UK" <> wrote in message
> news:B10D8E12-8F20-416F-B8D4-...
> > Using Vista home Premium, SP1, I am using Outlook 2003 for emails, and
> > Windows Live Hotmail. Suddenly, when I get emails in Outlook containing
> > hyperlinks, clicking on any links, an error message appears saying "This
> > operation has been canceled due to restrictions in effect on this
> > computer.
> > Please contact your system adviser."
> >
> > I have User Account Control switched off. Using Hotmail via Internet
> > Explorer does not have the same problem. Hyperlinks can be opened. Nor is
> > there any other similar problem on my other computer. The only workaround,
> > which is a little daft, is to forward the message with the hyperlink to an
> > email account on another computer, or to my Hotmail account on the same
> > computer.
> >
> > I have tried all the Options offered in Outlook, and tried to find
> > anything
> > available via Control Panel, but I can't find any reason for this.
> >
> > I should be most obliged if someone could point me in the right direction.
>
> Hi Tony--
>
> See:
>
> You receive an error message when you click a hyperlink in Outlook
> http://support.microsoft.com/kb/310049
>
> Good luck,
>
> CH
>
>

"Tony UK" <> wrote in message
news:ECA5B0B4-172E-44BE-9100-...
> Okay, Chad, this is where the battle stands:
>
> I used the link you kindly gave to me and printed off all the
> instructions.
> I copied the registry key from my "good" computer on to a flash drive, and
> transported the key to the desktop of the "bad" computer. I clicked on it
> as
> M/soft instructed and got the message that the values of the key had been
> added to the registry. The only trouble is that it has had absolutely no
> effect whatsoever. I should add that both computers have IE 8 installed. I
> tried uninstalling IE 8 on the bad computer, but this made no difference,
> and
> no improvement, so I have reinstalled it.
>
> Apart from consulting M/soft at a cost of $49.00 (+ tax!), is there
> anything
> else one could do? Would uninstalling and reinstalling Outlook have any
> effect? I would have to back up everything in Outlook on the bad compuuter
> first. Or should I say, as one does on occasion, here is the time to use
> the
> recovery disc and go back to ground zero? I would hate to go through the
> many
> hours that this procedure would take, only to find that the same thing
> happens again.
>
> Any thoughts you might have on this would be much appreciated.


Tony--

I hoped the MSKB would help, because believe me, in years of using them,
MSFT does not always update what OS or what IE or version of Office they
apply to and will work with, so its steps were worth a try.

I've read the thread to this point.

If I were you, I'd simply first try uninstalling Office 2003 and
reinstalling it. When you do us the WICU which is installed from here. It
does not uninstall, but it cleans up reg orphans and corrupt .dlls that
might impair an uninstall and subsequent reinstall.

Download and install WICU and use it prior to uninstalling Office 2003; then
reinstall Office 2003
http://support.microsoft.com/kb/290301

Secondly, do you have an appropriate restore point to try with System
Restore to a point before this happened? To reach SR just type restore in
the search box above the Start Button.

If that brings no joy (it doesn't take that long), then try using Startup
Repair or the bootrec commands and see if those measures fix this:

Download Vista Repair Disk .iso and burn it to CD/DVD (for Sunne it's going
to be to a CD she borrows)
http://neosmart.net/blog/2008/window...disc-download/

How to Use Startup Repair from the Vista DVD or the Repair Disk you make:

http://www.bleepingcomputer.com/tuto...torial142.html

http://windowshelp.microsoft.com/Win...f3f351033.mspx

2) If Startup Repair does not get your Vista back, then use the 3 bootrec
commands from the command prompt available on the Statup Repair Menu:

The menu I refer to is in this set of directions with a grey background.

http://vistahomepremium.windowsreins...airstartup.htm

Those are:

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd

Good luck,

CH

Chad, there is so much information in what you have said that I will take a
day or so to download all necessary material, including the creation of the
Vista disc. When I understand a little better what you are saying then I will
proceed. Perhaps the System Restore idea is something good to try very soon,
because as the S/R retore points add up, the old ones drop off the edge.
Also, some heavy Windows material has come in during the last week. I will be
trying to go back one week and see what happens. I have to disable Norton
Internet Security to do this, because it blocks S/R. But first I will use
WICU and the uninstall and reinstall of Outlook. I will report back in due
course.

I am impressed with your knowledge. For me this is a steep learning curve.

"Chad Harris" wrote:

>
>
> "Tony UK" <> wrote in message
> news:ECA5B0B4-172E-44BE-9100-...
> > Okay, Chad, this is where the battle stands:
> >
> > I used the link you kindly gave to me and printed off all the
> > instructions.
> > I copied the registry key from my "good" computer on to a flash drive, and
> > transported the key to the desktop of the "bad" computer. I clicked on it
> > as
> > M/soft instructed and got the message that the values of the key had been
> > added to the registry. The only trouble is that it has had absolutely no
> > effect whatsoever. I should add that both computers have IE 8 installed. I
> > tried uninstalling IE 8 on the bad computer, but this made no difference,
> > and
> > no improvement, so I have reinstalled it.
> >
> > Apart from consulting M/soft at a cost of $49.00 (+ tax!), is there
> > anything
> > else one could do? Would uninstalling and reinstalling Outlook have any
> > effect? I would have to back up everything in Outlook on the bad compuuter
> > first. Or should I say, as one does on occasion, here is the time to use
> > the
> > recovery disc and go back to ground zero? I would hate to go through the
> > many
> > hours that this procedure would take, only to find that the same thing
> > happens again.
> >
> > Any thoughts you might have on this would be much appreciated.
>
>
> Tony--
>
> I hoped the MSKB would help, because believe me, in years of using them,
> MSFT does not always update what OS or what IE or version of Office they
> apply to and will work with, so its steps were worth a try.
>
> I've read the thread to this point.
>
> If I were you, I'd simply first try uninstalling Office 2003 and
> reinstalling it. When you do us the WICU which is installed from here. It
> does not uninstall, but it cleans up reg orphans and corrupt .dlls that
> might impair an uninstall and subsequent reinstall.
>
> Download and install WICU and use it prior to uninstalling Office 2003; then
> reinstall Office 2003
> http://support.microsoft.com/kb/290301
>
> Secondly, do you have an appropriate restore point to try with System
> Restore to a point before this happened? To reach SR just type restore in
> the search box above the Start Button.
>
> If that brings no joy (it doesn't take that long), then try using Startup
> Repair or the bootrec commands and see if those measures fix this:
>
> Download Vista Repair Disk .iso and burn it to CD/DVD (for Sunne it's going
> to be to a CD she borrows)
> http://neosmart.net/blog/2008/window...disc-download/
>
> How to Use Startup Repair from the Vista DVD or the Repair Disk you make:
>
> http://www.bleepingcomputer.com/tuto...torial142.html
>
> http://windowshelp.microsoft.com/Win...f3f351033.mspx
>
> 2) If Startup Repair does not get your Vista back, then use the 3 bootrec
> commands from the command prompt available on the Statup Repair Menu:
>
> The menu I refer to is in this set of directions with a grey background.
>
> http://vistahomepremium.windowsreins...airstartup.htm
>
> Those are:
>
> bootrec /fixmbr
> bootrec /fixboot
> bootrec /rebuildbcd
>
> Good luck,
>
> CH
>
>
>
>