Optional Hardware Update C-Media AC97 Audio Device

After downloading and, apparently, unsuccessfully installing the optional
hardware update C-Media AC97 Audio Device and rebooting the computer, the
Sound Properties icon in the taskbar disappears and there is no longer any
sound. In the Device Manager, the device appears but it has a yellow icon
with an exclamation point in the center. And, under Properties for this
device, it says: "This device cannot start. (Code 10). It doesn't appear
there's any conflicts since, under the Resources tab, it says the device
isn't "using any resources because it has a problem." The drivers appear to
be installed but when I run the Add Hardware wizard, it won't automatically
detect the device and I cannot find the device when trying to manually
install it. The sound device that was previously installed, of which worked
properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.

The system is running Windows XP Home Edition, version 2002 with Service
Pack 2.

If anyone can assist in this problem it would be greatly appreciated.

Thank you for your time and attention.

"Mr. T" wrote:

> After downloading and, apparently, unsuccessfully installing the optional
> hardware update C-Media AC97 Audio Device and rebooting the computer, the
> Sound Properties icon in the taskbar disappears and there is no longer any
> sound. In the Device Manager, the device appears but it has a yellow icon
> with an exclamation point in the center. And, under Properties for this
> device, it says: "This device cannot start. (Code 10). It doesn't appear
> there's any conflicts since, under the Resources tab, it says the device
> isn't "using any resources because it has a problem." The drivers appear to
> be installed but when I run the Add Hardware wizard, it won't automatically
> detect the device and I cannot find the device when trying to manually
> install it. The sound device that was previously installed, of which worked
> properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
>
> The system is running Windows XP Home Edition, version 2002 with Service
> Pack 2.
>
> If anyone can assist in this problem it would be greatly appreciated.
>
> Thank you for your time and attention.

The same thing happened to me. What I did was use System Restore to go back
to before the update installation. This happened to me maybe a year or so ago
and I can't remember what the update was. I am running XP Home with SP2 also.

"Mr. T" wrote:

> After downloading and, apparently, unsuccessfully installing the optional
> hardware update C-Media AC97 Audio Device and rebooting the computer, the
> Sound Properties icon in the taskbar disappears and there is no longer any
> sound. In the Device Manager, the device appears but it has a yellow icon
> with an exclamation point in the center. And, under Properties for this
> device, it says: "This device cannot start. (Code 10). It doesn't appear
> there's any conflicts since, under the Resources tab, it says the device
> isn't "using any resources because it has a problem." The drivers appear to
> be installed but when I run the Add Hardware wizard, it won't automatically
> detect the device and I cannot find the device when trying to manually
> install it. The sound device that was previously installed, of which worked
> properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
>
> The system is running Windows XP Home Edition, version 2002 with Service
> Pack 2.
>
> If anyone can assist in this problem it would be greatly appreciated.
>
> Thank you for your time and attention.

Get the drivers directly from the hardware manufacturer.
In the future do not get hardware updates from Microsoft/Windows Update.
Also see my response to you in the other thread.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Mr. T" <Mr. > wrote in message
news:2A471D88-FCBA-4A58-B2F9-...
> After downloading and, apparently, unsuccessfully installing the optional
> hardware update C-Media AC97 Audio Device and rebooting the computer, the
> Sound Properties icon in the taskbar disappears and there is no longer any
> sound. In the Device Manager, the device appears but it has a yellow icon
> with an exclamation point in the center. And, under Properties for this
> device, it says: "This device cannot start. (Code 10). It doesn't appear
> there's any conflicts since, under the Resources tab, it says the device
> isn't "using any resources because it has a problem." The drivers appear
> to
> be installed but when I run the Add Hardware wizard, it won't
> automatically
> detect the device and I cannot find the device when trying to manually
> install it. The sound device that was previously installed, of which
> worked
> properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
>
> The system is running Windows XP Home Edition, version 2002 with Service
> Pack 2.
>
> If anyone can assist in this problem it would be greatly appreciated.
>
> Thank you for your time and attention.

Thank you, makes sense.

Marge C.

"Jupiter Jones [MVP]" wrote:

> Get the drivers directly from the hardware manufacturer.
> In the future do not get hardware updates from Microsoft/Windows Update.
> Also see my response to you in the other thread.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Mr. T" <Mr. > wrote in message
> news:2A471D88-FCBA-4A58-B2F9-...
> > After downloading and, apparently, unsuccessfully installing the optional
> > hardware update C-Media AC97 Audio Device and rebooting the computer, the
> > Sound Properties icon in the taskbar disappears and there is no longer any
> > sound. In the Device Manager, the device appears but it has a yellow icon
> > with an exclamation point in the center. And, under Properties for this
> > device, it says: "This device cannot start. (Code 10). It doesn't appear
> > there's any conflicts since, under the Resources tab, it says the device
> > isn't "using any resources because it has a problem." The drivers appear
> > to
> > be installed but when I run the Add Hardware wizard, it won't
> > automatically
> > detect the device and I cannot find the device when trying to manually
> > install it. The sound device that was previously installed, of which
> > worked
> > properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
> >
> > The system is running Windows XP Home Edition, version 2002 with Service
> > Pack 2.
> >
> > If anyone can assist in this problem it would be greatly appreciated.
> >
> > Thank you for your time and attention.
>
>
>

Thank you for the reply. I had no trouble going back to my previous driver
and all is well. My sound is working well so likely I don't even need another
driver. If it ain't broke don't fix it and so on............

Marge

"LVTravel" wrote:

> To attempt to fix the problem, Right click on My Computer, left click on
> Manage, left click on Device Manager. Scroll down to the Sound, video and
> game controllers area. You will probably see a yellow exclamation mark on
> the Sound device. Right click on it and then left click on Properties and
> then the driver tab. Click on Roll Back Driver. This should put your old
> driver back in place. Once that is done and the "yellow exclamation" goes
> away, go to Control Panel, Sounds and Audio Devices Properties, click on
> Volume (if not already the default page) and click on Place volume icon in
> the taskbar. Click Apply then click again to turn the item back on and
> click apply again. This should solve your problems.
>
> Don't download device drivers from Microsoft in the future. This is one
> area where they really fall short in providing proper support.
>
> Let us know if this helps.
>
>
> "Mr. T" <Mr. > wrote in message
> news:2A471D88-FCBA-4A58-B2F9-...
> > After downloading and, apparently, unsuccessfully installing the optional
> > hardware update C-Media AC97 Audio Device and rebooting the computer, the
> > Sound Properties icon in the taskbar disappears and there is no longer any
> > sound. In the Device Manager, the device appears but it has a yellow icon
> > with an exclamation point in the center. And, under Properties for this
> > device, it says: "This device cannot start. (Code 10). It doesn't appear
> > there's any conflicts since, under the Resources tab, it says the device
> > isn't "using any resources because it has a problem." The drivers appear
> > to
> > be installed but when I run the Add Hardware wizard, it won't
> > automatically
> > detect the device and I cannot find the device when trying to manually
> > install it. The sound device that was previously installed, of which
> > worked
> > properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
> >
> > The system is running Windows XP Home Edition, version 2002 with Service
> > Pack 2.
> >
> > If anyone can assist in this problem it would be greatly appreciated.
> >
> > Thank you for your time and attention.
> >
>
>
>
>

Hi!
I have the very same problem, but i cannot roll back the driver, because i
re-installed my windows XP. Is it possible to get the name of the driver u're
using? even better if u can telll me where to get it?

Thx

"Marge C." wrote:

> Thank you for the reply. I had no trouble going back to my previous driver
> and all is well. My sound is working well so likely I don't even need another
> driver. If it ain't broke don't fix it and so on............
>
> Marge
>
> "LVTravel" wrote:
>
> > To attempt to fix the problem, Right click on My Computer, left click on
> > Manage, left click on Device Manager. Scroll down to the Sound, video and
> > game controllers area. You will probably see a yellow exclamation mark on
> > the Sound device. Right click on it and then left click on Properties and
> > then the driver tab. Click on Roll Back Driver. This should put your old
> > driver back in place. Once that is done and the "yellow exclamation" goes
> > away, go to Control Panel, Sounds and Audio Devices Properties, click on
> > Volume (if not already the default page) and click on Place volume icon in
> > the taskbar. Click Apply then click again to turn the item back on and
> > click apply again. This should solve your problems.
> >
> > Don't download device drivers from Microsoft in the future. This is one
> > area where they really fall short in providing proper support.
> >
> > Let us know if this helps.
> >
> >
> > "Mr. T" <Mr. > wrote in message
> > news:2A471D88-FCBA-4A58-B2F9-...
> > > After downloading and, apparently, unsuccessfully installing the optional
> > > hardware update C-Media AC97 Audio Device and rebooting the computer, the
> > > Sound Properties icon in the taskbar disappears and there is no longer any
> > > sound. In the Device Manager, the device appears but it has a yellow icon
> > > with an exclamation point in the center. And, under Properties for this
> > > device, it says: "This device cannot start. (Code 10). It doesn't appear
> > > there's any conflicts since, under the Resources tab, it says the device
> > > isn't "using any resources because it has a problem." The drivers appear
> > > to
> > > be installed but when I run the Add Hardware wizard, it won't
> > > automatically
> > > detect the device and I cannot find the device when trying to manually
> > > install it. The sound device that was previously installed, of which
> > > worked
> > > properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
> > >
> > > The system is running Windows XP Home Edition, version 2002 with Service
> > > Pack 2.
> > >
> > > If anyone can assist in this problem it would be greatly appreciated.
> > >
> > > Thank you for your time and attention.
> > >
> >
> >
> >
> >

The driver would be supplied by your mobo manu, or maybe PC manu if large
OEM, eg Dell, or a Laptop

"Jacob Trial" <Jacob > wrote in message
news:0034F12D-84E4-45AF-B5E7-...
> Hi!
> I have the very same problem, but i cannot roll back the driver, because i
> re-installed my windows XP. Is it possible to get the name of the driver
u're
> using? even better if u can telll me where to get it?
>
> Thx
>
> "Marge C." wrote:
>
> > Thank you for the reply. I had no trouble going back to my previous
driver
> > and all is well. My sound is working well so likely I don't even need
another
> > driver. If it ain't broke don't fix it and so on............
> >
> > Marge
> >
> > "LVTravel" wrote:
> >
> > > To attempt to fix the problem, Right click on My Computer, left click
on
> > > Manage, left click on Device Manager. Scroll down to the Sound,
video and
> > > game controllers area. You will probably see a yellow exclamation mark
on
> > > the Sound device. Right click on it and then left click on Properties
and
> > > then the driver tab. Click on Roll Back Driver. This should put your
old
> > > driver back in place. Once that is done and the "yellow exclamation"
goes
> > > away, go to Control Panel, Sounds and Audio Devices Properties, click
on
> > > Volume (if not already the default page) and click on Place volume
icon in
> > > the taskbar. Click Apply then click again to turn the item back on
and
> > > click apply again. This should solve your problems.
> > >
> > > Don't download device drivers from Microsoft in the future. This is
one
> > > area where they really fall short in providing proper support.
> > >
> > > Let us know if this helps.
> > >
> > >
> > > "Mr. T" <Mr. > wrote in message
> > > news:2A471D88-FCBA-4A58-B2F9-...
> > > > After downloading and, apparently, unsuccessfully installing the
optional
> > > > hardware update C-Media AC97 Audio Device and rebooting the
computer, the
> > > > Sound Properties icon in the taskbar disappears and there is no
longer any
> > > > sound. In the Device Manager, the device appears but it has a yellow
icon
> > > > with an exclamation point in the center. And, under Properties for
this
> > > > device, it says: "This device cannot start. (Code 10). It doesn't
appear
> > > > there's any conflicts since, under the Resources tab, it says the
device
> > > > isn't "using any resources because it has a problem." The drivers
appear
> > > > to
> > > > be installed but when I run the Add Hardware wizard, it won't
> > > > automatically
> > > > detect the device and I cannot find the device when trying to
manually
> > > > install it. The sound device that was previously installed, of which
> > > > worked
> > > > properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
> > > >
> > > > The system is running Windows XP Home Edition, version 2002 with
Service
> > > > Pack 2.
> > > >
> > > > If anyone can assist in this problem it would be greatly
appreciated.
> > > >
> > > > Thank you for your time and attention.
> > > >
> > >
> > >
> > >
> > >

When I clicked rollback, it said that there were no drivers to roll back to.

"Marge C." wrote:

> Thank you for the reply. I had no trouble going back to my previous driver
> and all is well. My sound is working well so likely I don't even need another
> driver. If it ain't broke don't fix it and so on............
>
> Marge
>
> "LVTravel" wrote:
>
> > To attempt to fix the problem, Right click on My Computer, left click on
> > Manage, left click on Device Manager. Scroll down to the Sound, video and
> > game controllers area. You will probably see a yellow exclamation mark on
> > the Sound device. Right click on it and then left click on Properties and
> > then the driver tab. Click on Roll Back Driver. This should put your old
> > driver back in place. Once that is done and the "yellow exclamation" goes
> > away, go to Control Panel, Sounds and Audio Devices Properties, click on
> > Volume (if not already the default page) and click on Place volume icon in
> > the taskbar. Click Apply then click again to turn the item back on and
> > click apply again. This should solve your problems.
> >
> > Don't download device drivers from Microsoft in the future. This is one
> > area where they really fall short in providing proper support.
> >
> > Let us know if this helps.
> >
> >
> > "Mr. T" <Mr. > wrote in message
> > news:2A471D88-FCBA-4A58-B2F9-...
> > > After downloading and, apparently, unsuccessfully installing the optional
> > > hardware update C-Media AC97 Audio Device and rebooting the computer, the
> > > Sound Properties icon in the taskbar disappears and there is no longer any
> > > sound. In the Device Manager, the device appears but it has a yellow icon
> > > with an exclamation point in the center. And, under Properties for this
> > > device, it says: "This device cannot start. (Code 10). It doesn't appear
> > > there's any conflicts since, under the Resources tab, it says the device
> > > isn't "using any resources because it has a problem." The drivers appear
> > > to
> > > be installed but when I run the Add Hardware wizard, it won't
> > > automatically
> > > detect the device and I cannot find the device when trying to manually
> > > install it. The sound device that was previously installed, of which
> > > worked
> > > properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
> > >
> > > The system is running Windows XP Home Edition, version 2002 with Service
> > > Pack 2.
> > >
> > > If anyone can assist in this problem it would be greatly appreciated.
> > >
> > > Thank you for your time and attention.
> > >
> >
> >
> >
> >

My audio device is down and I have tried everything and its not working. I
also tried your suggestion of rollback driver, i clicked on that and it said
that "no drivers have been backed up for this device." Ive tried uninstalling
then reinstalling and everything, what would you suggest I try next?



"LVTravel" wrote:

> To attempt to fix the problem, Right click on My Computer, left click on
> Manage, left click on Device Manager. Scroll down to the Sound, video and
> game controllers area. You will probably see a yellow exclamation mark on
> the Sound device. Right click on it and then left click on Properties and
> then the driver tab. Click on Roll Back Driver. This should put your old
> driver back in place. Once that is done and the "yellow exclamation" goes
> away, go to Control Panel, Sounds and Audio Devices Properties, click on
> Volume (if not already the default page) and click on Place volume icon in
> the taskbar. Click Apply then click again to turn the item back on and
> click apply again. This should solve your problems.
>
> Don't download device drivers from Microsoft in the future. This is one
> area where they really fall short in providing proper support.
>
> Let us know if this helps.
>
>
> "Mr. T" <Mr. > wrote in message
> news:2A471D88-FCBA-4A58-B2F9-...
> > After downloading and, apparently, unsuccessfully installing the optional
> > hardware update C-Media AC97 Audio Device and rebooting the computer, the
> > Sound Properties icon in the taskbar disappears and there is no longer any
> > sound. In the Device Manager, the device appears but it has a yellow icon
> > with an exclamation point in the center. And, under Properties for this
> > device, it says: "This device cannot start. (Code 10). It doesn't appear
> > there's any conflicts since, under the Resources tab, it says the device
> > isn't "using any resources because it has a problem." The drivers appear
> > to
> > be installed but when I run the Add Hardware wizard, it won't
> > automatically
> > detect the device and I cannot find the device when trying to manually
> > install it. The sound device that was previously installed, of which
> > worked
> > properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
> >
> > The system is running Windows XP Home Edition, version 2002 with Service
> > Pack 2.
> >
> > If anyone can assist in this problem it would be greatly appreciated.
> >
> > Thank you for your time and attention.
> >
>
>
>
>