Outlook 2003 and Exchange 2003 (SBS)

Client had his Notebook stolen, bought a new one

After setting up to work with Outlook the New NB only shows 7500 emails -
First Storage > mailboxstore > mailbox shows 10,950

Customer said he had over 10,000 messages so we checked

Is the Exchange mail store showing correct number of entries

Anyway to verify ?

With that many message and different folders its difficult to check...

JohnB wrote:
> Client had his Notebook stolen, bought a new one
>
> After setting up to work with Outlook the New NB only shows 7500
> emails - First Storage > mailboxstore > mailbox shows 10,950
>
> Customer said he had over 10,000 messages so we checked
>
> Is the Exchange mail store showing correct number of entries
>
> Anyway to verify ?
>
> With that many message and different folders its difficult to check...

How was outlook configured & in what mode?

--
/kj

normal caching mode

"kj [SBS MVP]" <> wrote in message
news:OQTdJT$...
> JohnB wrote:
>> Client had his Notebook stolen, bought a new one
>>
>> After setting up to work with Outlook the New NB only shows 7500
>> emails - First Storage > mailboxstore > mailbox shows 10,950
>>
>> Customer said he had over 10,000 messages so we checked
>>
>> Is the Exchange mail store showing correct number of entries
>>
>> Anyway to verify ?
>>
>> With that many message and different folders its difficult to check...
>
> How was outlook configured & in what mode?
>
> --
> /kj
>

Good thinking !

Turned off the Caching Mode in Tools Account Setup

Now this too shows the same amount 7500 !

Does that mean that Exchange stats are incorrect?

Is there a way to FORCE the Exchange Stats calculation.

In the last 3 years we just install and run the server.

Are there are Optimisation / Rebuilds etc that should or could be done ?

Our users have been lazy and I've asked people to delete unnecesary stuff -
Store is still 44Gb
any way to reduce that?


"kj [SBS MVP]" <> wrote in message
news:OQTdJT$...
> JohnB wrote:
>> Client had his Notebook stolen, bought a new one
>>
>> After setting up to work with Outlook the New NB only shows 7500
>> emails - First Storage > mailboxstore > mailbox shows 10,950
>>
>> Customer said he had over 10,000 messages so we checked
>>
>> Is the Exchange mail store showing correct number of entries
>>
>> Anyway to verify ?
>>
>> With that many message and different folders its difficult to check...
>
> How was outlook configured & in what mode?
>
> --
> /kj
>

JohnB wrote:
> normal caching mode
>
> "kj [SBS MVP]" <> wrote in message
> news:OQTdJT$...
>> JohnB wrote:
>>> Client had his Notebook stolen, bought a new one
>>>
>>> After setting up to work with Outlook the New NB only shows 7500
>>> emails - First Storage > mailboxstore > mailbox shows 10,950
>>>
>>> Customer said he had over 10,000 messages so we checked
>>>
>>> Is the Exchange mail store showing correct number of entries
>>>
>>> Anyway to verify ?
>>>
>>> With that many message and different folders its difficult to
>>> check...
>>
>> How was outlook configured & in what mode?
>>
>> --
>> /kj

Offline copies *may* be filtered (Filtered Synchronization) helpful for us
pack rats that have imense Exchange Mailboxes that exceed 2GB but want to
limit what the Outlook client keeps. Not sure that's what is up in your case
or not, but perhaps worth consideration.

--
/kj

JohnB wrote:
> Good thinking !
>
> Turned off the Caching Mode in Tools Account Setup
>
> Now this too shows the same amount 7500 !
>
> Does that mean that Exchange stats are incorrect?
>
> Is there a way to FORCE the Exchange Stats calculation.
>
> In the last 3 years we just install and run the server.
>
> Are there are Optimisation / Rebuilds etc that should or could be
> done ?
> Our users have been lazy and I've asked people to delete unnecesary
> stuff - Store is still 44Gb
> any way to reduce that?


No access to an E2003 at the momement, but as I recall the Exchange mailbox
estimation included calendar, tasks, *and* the deleted items, (junk too)
where the Outlook estimate may or may not. If the use can find a specific
message through OWA that is not shown in Outlook cached mode you can
substantiate the discreppencies.

Only by doing an offline defrag will you reduce the DB size on disk. DB used
space can be reduced by users cleaning up stuff, deleted items, deleted item
recovery, and deleted mailboxe recovery times/settings or purge.

Usually, an offline defrag is just risky business and best avoided.

>
>
> "kj [SBS MVP]" <> wrote in message
> news:OQTdJT$...
>> JohnB wrote:
>>> Client had his Notebook stolen, bought a new one
>>>
>>> After setting up to work with Outlook the New NB only shows 7500
>>> emails - First Storage > mailboxstore > mailbox shows 10,950
>>>
>>> Customer said he had over 10,000 messages so we checked
>>>
>>> Is the Exchange mail store showing correct number of entries
>>>
>>> Anyway to verify ?
>>>
>>> With that many message and different folders its difficult to
>>> check...
>>
>> How was outlook configured & in what mode?
>>
>> --
>> /kj

--
/kj