Outlook 2003 & 2007, Windows Small Business Server 2003 sp2 running
Exchange 6.5.7638.1
Has anyone ever come across this before? I have searched but found
nothing and have never come across this problem before in around 15
years.
I have a User who was runnning Outlook 2003, now Outlook 2007 who came
to me asking where all his mail had gone from his own folders in his
Mailbox as he needed to refer to previous -email.
A check revealed, that he WAS clicking OK to emptying mail from his
deleted Items folder when closing Outlook which is what we want them
to do, so I was able to recover some from the retained deleted items.
However he insists that he had never moved these files from his own
folders to the deleted items folder, why would he when he had
deliberately filed these away in his folders for safekeeping. It is
not just one folder either, several of his "customer" folders have
been emptied into deleted items and from there deleted when he closed
Outlook.
A search of his Archive folders (he regularly archives from the
mailbox) reveal that mail in the archive from some customers is to be
found in the deleted items folder not the customer folders where they
should be. This suggests to me that the mail was in the deleted items
folder at the time of the archive.
I have checked all his "Rules" found nothing, and checked that none of
the mail has an expiry date.
I recently ran an integrity check on the mailstore due to size
problems, and I find that the backup I did at that time, has mail in
the correct folders in his mailbox, the full backup one week later
shows those same mails either gone (deleted presumably) or in the
deleted items folder on his mailbox.
He has recently had a new machine and has gone from running Windows XP
with Outlook 2003 to Windows 7 with Outlook 2007 (We can't run 2010 at
this site due to legacy software) However it seems that this problem
first occurred BEFORE the changeover. I know it is happening with the
new system too, as last Friday 334 mails were deleted from his machine
when Outlook was closed some of which had come from his customer
folders
This has me stumped. Are there any more recent dodgy updates (like
the KB2412171) which may be causing this? Though so far it only seems
to have affected one user, then again he only noticed as he was
searching for e-mails so there could be others. Or is this guy just
winding me up and he has deleted the mail by mistake!!
I can not think of any scenario where Outlook would decide to empty a
users own folders into the Deleted Items folder
By the way, I have temporarily turned off Archiving and Emptying the
Deleted Items folder on closing Outlook, just for safety
*********************************
I have been searching around, and I am starting to wonder about
Mailbox Management Policy in SBS Exchange. I have checked the actual
Default policy which is set to report only, but is there any way this
setting could be corrupted and that actually it is Deleteing? Then
again, why would that only affect only one user that I know about?
Steve B
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