Outlook error message: MS Exchange is unavailable

I started getting the following message this evening when I tried to open MS
Outlook 2007.

The connection to Microsoft Exchange is unavailable. Outlook must be online
or connected to complete this action.

All I can do is click on Ok.

After I do this, I get the Microsoft Exchange dialog box where I can put in
the Exchange Server address and the Mailbox name (user name). When I click
on Check Name, I get:

The action cannot be completed. The connection to Microsoft Exchang is
unavailable. Outlook must be online or connected to complete this action.

When I click on Ok, it takes me back to the Microsoft Exchange dialog
window.

I have checked others Outlook, and theirs are working. I can get logged
into OWA as well; just not through Outlook on my desktop.

I have looked online, and have tried copying the default profile to another
profile and then deleting the original one. That didn't work. I have
uninstalled Outlook and reinstalled it, and that didn't work. I don't know
what else to do.

TL wrote:
> I started getting the following message this evening when I tried to open MS
> Outlook 2007.
>
> The connection to Microsoft Exchange is unavailable. Outlook must be online
> or connected to complete this action.
>
> All I can do is click on Ok.
>
> After I do this, I get the Microsoft Exchange dialog box where I can put in
> the Exchange Server address and the Mailbox name (user name). When I click
> on Check Name, I get:
>
> The action cannot be completed. The connection to Microsoft Exchang is
> unavailable. Outlook must be online or connected to complete this action.
>
> When I click on Ok, it takes me back to the Microsoft Exchange dialog
> window.
>
> I have checked others Outlook, and theirs are working. I can get logged
> into OWA as well; just not through Outlook on my desktop.
>
> I have looked online, and have tried copying the default profile to another
> profile and then deleting the original one. That didn't work. I have
> uninstalled Outlook and reinstalled it, and that didn't work. I don't know
> what else to do.
>
>
>
In the bottom corner of your Outlook does it say that Outlook is
offline? Can you ping the server?

I've seen Outlook 2007 get horked like this, and the only solution I've been
able to make work is to log in with another user account and delete the
entire user profile of the user having issues. I'm sure there's a cleaner
way to do it, but I just haven't had time to dig deeper, and this worked.

--
Charlie.
http:/msmvps.com/blogs/xperts64


"TL" <torrey no spam moderntravel no spam net> wrote in message
news:...
>I started getting the following message this evening when I tried to open
>MS Outlook 2007.
>
> The connection to Microsoft Exchange is unavailable. Outlook must be
> online or connected to complete this action.
>
> All I can do is click on Ok.
>
> After I do this, I get the Microsoft Exchange dialog box where I can put
> in the Exchange Server address and the Mailbox name (user name). When I
> click on Check Name, I get:
>
> The action cannot be completed. The connection to Microsoft Exchang is
> unavailable. Outlook must be online or connected to complete this action.
>
> When I click on Ok, it takes me back to the Microsoft Exchange dialog
> window.
>
> I have checked others Outlook, and theirs are working. I can get logged
> into OWA as well; just not through Outlook on my desktop.
>
> I have looked online, and have tried copying the default profile to
> another profile and then deleting the original one. That didn't work. I
> have uninstalled Outlook and reinstalled it, and that didn't work. I
> don't know what else to do.
>
>
>

Yes, I can ping the server, and Outlook won't even open after the second
error message. I should say that it starts to open, and I can see it
opening, but then the message appears, and after clicking on OK, it closes.
It's not open fully; so, I am not able to see any e-mails, folders,
calendar, or status messages at the bottom.


"Susan Bradley" <> wrote in message
news:...
> TL wrote:
>> I started getting the following message this evening when I tried to open
>> MS Outlook 2007.
>>
>> The connection to Microsoft Exchange is unavailable. Outlook must be
>> online or connected to complete this action.
>>
>> All I can do is click on Ok.
>>
>> After I do this, I get the Microsoft Exchange dialog box where I can put
>> in the Exchange Server address and the Mailbox name (user name). When I
>> click on Check Name, I get:
>>
>> The action cannot be completed. The connection to Microsoft Exchang is
>> unavailable. Outlook must be online or connected to complete this
>> action.
>>
>> When I click on Ok, it takes me back to the Microsoft Exchange dialog
>> window.
>>
>> I have checked others Outlook, and theirs are working. I can get logged
>> into OWA as well; just not through Outlook on my desktop.
>>
>> I have looked online, and have tried copying the default profile to
>> another profile and then deleting the original one. That didn't work. I
>> have uninstalled Outlook and reinstalled it, and that didn't work. I
>> don't know what else to do.
>>
>>
>>
> In the bottom corner of your Outlook does it say that Outlook is offline?
> Can you ping the server?

How do I login under another user account when I am logged into Windows with
my user name? I've never done this before.

Once I am logged into as another users, how do I delete my user profile?


"Charlie Russel - MVP" <> wrote in message
news:...
> I've seen Outlook 2007 get horked like this, and the only solution I've
> been able to make work is to log in with another user account and delete
> the entire user profile of the user having issues. I'm sure there's a
> cleaner way to do it, but I just haven't had time to dig deeper, and this
> worked.
>
> --
> Charlie.
> http:/msmvps.com/blogs/xperts64
>
>
> "TL" <torrey no spam moderntravel no spam net> wrote in message
> news:...
>>I started getting the following message this evening when I tried to open
>>MS Outlook 2007.
>>
>> The connection to Microsoft Exchange is unavailable. Outlook must be
>> online or connected to complete this action.
>>
>> All I can do is click on Ok.
>>
>> After I do this, I get the Microsoft Exchange dialog box where I can put
>> in the Exchange Server address and the Mailbox name (user name). When I
>> click on Check Name, I get:
>>
>> The action cannot be completed. The connection to Microsoft Exchang is
>> unavailable. Outlook must be online or connected to complete this
>> action.
>>
>> When I click on Ok, it takes me back to the Microsoft Exchange dialog
>> window.
>>
>> I have checked others Outlook, and theirs are working. I can get logged
>> into OWA as well; just not through Outlook on my desktop.
>>
>> I have looked online, and have tried copying the default profile to
>> another profile and then deleting the original one. That didn't work. I
>> have uninstalled Outlook and reinstalled it, and that didn't work. I
>> don't know what else to do.
>>
>>
>>
>

"TL" <torrey no spam moderntravel no spam net> wrote in message
news:%...
> How do I login under another user account when I am logged into Windows
> with my user name? I've never done this before.
>
> Once I am logged into as another users, how do I delete my user profile?
>

If you use OWA, and logon as that user account, does all the user's email
show up?

If so, then I believe the Outlook profile is corrupt. To create a new one,
you can delete the user Outlook Profile by going into Control Panel, Mail,
and delete the profile. Then you'll want to delete the OST file. To find the
location of the OST, make sure the View options are set to allow to see
hidden files and system files. Then go to the location and delete, or at
least rename it (holding on to the old one just in case) depending on
operating system:

In XP and Windows 2000:
drive:\Documents and Settings\user\Local Settings\Application
Data\Microsoft\Outlook\

Windows Vista:
C:\Users\UserName\AppData\Local\Microsoft\Outlook


You will also want to preserve the NK2 file (the Outlook drop-down
previously used addresses list):

XP and Windows 2000:
c:\Documents and Settings\UserName\Application data\Microsoft\Outlook

Windows Vista:
C:\Users\UserName\AppData\Roaming\Microsoft\Outloo k

If Vista was upgraded from Windows XP:
C:\Documents and Settings\UserName\AppData\Roaming\Microsoft\Outloo k


Then follow this to create a new one:

How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/kb/829918/en-us

Ace

Ace,

I followed the steps you outlined below, but I continue to get the second
error message:

The action cannot be completed. The connection to Microsoft Exchang is
unavailable. Outlook must be online or connected to complete this action.

I decided in the Profile setting to set Outlook to "prompt" which profile to
use. When I do this, I got a new set of steps to follow, but those didn't
work either. I did get a message that the name could not be resolved. Does
this mean something else might be the problem?

"Ace Fekay [MCT]" <> wrote in message
news:OYzg$...
> "TL" <torrey no spam moderntravel no spam net> wrote in message
> news:%...
>> How do I login under another user account when I am logged into Windows
>> with my user name? I've never done this before.
>>
>> Once I am logged into as another users, how do I delete my user profile?
>>
>
> If you use OWA, and logon as that user account, does all the user's email
> show up?
>
> If so, then I believe the Outlook profile is corrupt. To create a new one,
> you can delete the user Outlook Profile by going into Control Panel, Mail,
> and delete the profile. Then you'll want to delete the OST file. To find
> the location of the OST, make sure the View options are set to allow to
> see hidden files and system files. Then go to the location and delete, or
> at least rename it (holding on to the old one just in case) depending on
> operating system:
>
> In XP and Windows 2000:
> drive:\Documents and Settings\user\Local Settings\Application
> Data\Microsoft\Outlook\
>
> Windows Vista:
> C:\Users\UserName\AppData\Local\Microsoft\Outlook
>
>
> You will also want to preserve the NK2 file (the Outlook drop-down
> previously used addresses list):
>
> XP and Windows 2000:
> c:\Documents and Settings\UserName\Application data\Microsoft\Outlook
>
> Windows Vista:
> C:\Users\UserName\AppData\Roaming\Microsoft\Outloo k
>
> If Vista was upgraded from Windows XP:
> C:\Documents and Settings\UserName\AppData\Roaming\Microsoft\Outloo k
>
>
> Then follow this to create a new one:
>
> How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
> http://support.microsoft.com/kb/829918/en-us
>
> Ace
>

"TL" <torrey no spam moderntravel no spam net> wrote in message
news:%...
> Ace,
>
> I followed the steps you outlined below, but I continue to get the second
> error message:
>
> The action cannot be completed. The connection to Microsoft Exchang is
> unavailable. Outlook must be online or connected to complete this action.
>
> I decided in the Profile setting to set Outlook to "prompt" which profile
> to use. When I do this, I got a new set of steps to follow, but those
> didn't work either. I did get a message that the name could not be
> resolved. Does this mean something else might be the problem?
>

Starting to sound like a simple resolution problem. Please post an ipconfig
/all from this machine and from the SBS to evaluate your configuration and
rule out any basic config issues.

Thanks,
Ace

Has this ever worked?

Note that check name will not work when first setting up the profile.

Open the home page of RWW, and follow the instructions to set up Outlook.
Delete the old mail profile first, if it exists.

Also note that if you're using Vista or Windows 7, you need to run IE as
administrator to install the certificate.

--
-----------------------------------------------
Les Connor [SBS MVP]

"TL" <torrey no spam moderntravel no spam net> wrote in message
news:...
> I started getting the following message this evening when I tried to open
> MS Outlook 2007.
>
> The connection to Microsoft Exchange is unavailable. Outlook must be
> online or connected to complete this action.
>
> All I can do is click on Ok.
>
> After I do this, I get the Microsoft Exchange dialog box where I can put
> in the Exchange Server address and the Mailbox name (user name). When I
> click on Check Name, I get:
>
> The action cannot be completed. The connection to Microsoft Exchang is
> unavailable. Outlook must be online or connected to complete this action.
>
> When I click on Ok, it takes me back to the Microsoft Exchange dialog
> window.
>
> I have checked others Outlook, and theirs are working. I can get logged
> into OWA as well; just not through Outlook on my desktop.
>
> I have looked online, and have tried copying the default profile to
> another profile and then deleting the original one. That didn't work. I
> have uninstalled Outlook and reinstalled it, and that didn't work. I
> don't know what else to do.
>
>
>

Here's the IPCONFIG /ALL from my PC:

C:\Documents and Settings\torrey>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : tl
Primary Dns Suffix . . . . . . . : moderntravel.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : moderntravel.local
moderntravel.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : moderntravel.local
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-1D-60-9F-33-49
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.16.26
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::21d:60ff:fe9f:3349%4
Default Gateway . . . . . . . . . : 192.168.16.100
DHCP Server . . . . . . . . . . . : 192.168.16.100
DNS Servers . . . . . . . . . . . : 192.168.16.100
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Primary WINS Server . . . . . . . : 192.168.16.100
Lease Obtained. . . . . . . . . . : Sunday, October 25, 2009 4:21:23
PM
Lease Expires . . . . . . . . . . : Monday, November 02, 2009
4:21:23 PM


Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling
Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : moderntravel.local
Description . . . . . . . . . . . : Automatic Tunneling
Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-10-1A
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.16.26%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Here's the IPCONFIG /ALL from the SB server:

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : sbserver
Primary Dns Suffix . . . . . . . : moderntravel.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : moderntravel.local
wi.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : wi.rr.com
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-E0-81-5A-1E-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : No
IP Address. . . . . . . . . . . . : 67.53.181.142
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 67.53.180.1
DHCP Server . . . . . . . . . . . : 76.36.176.1
DNS Servers . . . . . . . . . . . : 192.168.16.100
NetBIOS over Tcpip. . . . . . . . : Disabled
Lease Obtained. . . . . . . . . . : Sunday, October 25, 2009 3:04:33 PM
Lease Expires . . . . . . . . . . : Monday, October 26, 2009 3:04:33 PM

Ethernet adapter Server Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
#2
Physical Address. . . . . . . . . : 00-E0-81-5A-1E-75
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.16.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.16.100
Primary WINS Server . . . . . . . : 192.168.16.100
NetBIOS over Tcpip. . . . . . . . : Disabled

PPP adapter RAS Server (Dial In) Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.16.16
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled


"Ace Fekay [MCT]" <> wrote in message
news:eHP4%...
> "TL" <torrey no spam moderntravel no spam net> wrote in message
> news:%...
>> Ace,
>>
>> I followed the steps you outlined below, but I continue to get the second
>> error message:
>>
>> The action cannot be completed. The connection to Microsoft Exchang is
>> unavailable. Outlook must be online or connected to complete this
>> action.
>>
>> I decided in the Profile setting to set Outlook to "prompt" which profile
>> to use. When I do this, I got a new set of steps to follow, but those
>> didn't work either. I did get a message that the name could not be
>> resolved. Does this mean something else might be the problem?
>>
>
> Starting to sound like a simple resolution problem. Please post an
> ipconfig /all from this machine and from the SBS to evaluate your
> configuration and rule out any basic config issues.
>
> Thanks,
> Ace
>
>
>