> ...I had a virus/problem a couple of months ago and
> windows had to be reloaded onto my laptop.
Do you know if they formatted and reinstalled Windows or just did a Repair
Install? (If they had to back up your data beforehand and then put it back
on afterwards, they probably formatter and reinstalled.)
> No I have never even opened [OL]. I have only used word.
Then I suggest you go to Add/Remove Programs > Select Office XP > Click on
the Change button > Remove (uninstall) Outlook from the install. You may
need your Office XP CD so keep it handy.
After doing so, if Automatic Update (AU) continues to offer you Outlook (not
Office) updates, I'd recommend that you change your AU configuration to the
Notify Only setting (see
http://support.microsoft.com/?kbid=306525). This
way, you can review updates before they're downloaded and before they're
installed: If any Outlook updates are offered, decline to install them and
then hide them.
Installing OL updates has a nasty habit of "hijacking" your default Mail
Client (Outlook Express or OE, in your case; see
http://www.oehelp.com/OETips.aspx#13). First make sure OE is properly
configured as your default:
1.
http://www.oehelp.com/oedef.aspx; then...
2a.
http://www.oehelp.com/oelnk.aspx
2b. (WinXP) [Control Panel > Add/Remove Programs >] Set Program Access and
Defaults > Email > ...
If still no joy, see:
DefaultMail v2.1
http://windowsxp.mvps.org/defaultmail.htm
Now reboot. Does the problem persist now?
--
~PA Bear
lucy wrote:
> Thank you. No I have never even opened it. I have only used word. I do
> use Outlook Express. I had a virus/problem a couple of months ago and
> windows had to be reloaded onto my laptop. I took it to a shop to do it
> and he put microsoft office on at the same time.
>
> "PA Bear" wrote:
>> I think we've got enough to work with, Lucy.
>>
>> Do you use MS Outlook at all?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE, Security, Shell/User)
>>
>> "lucy" <> wrote in message
>> news:55E11344-63B6-46D2-BBA9-...
>>> Thanks for the advice.
>>> Ok I have Windows XP Version 2002, Service Pack 2.
>>> Ms Office XP and oulook too installed.
>>>
>>> I do have automatic updates enabled. I switched on the laptop and it
>>> said
>>> new updates so I let it do them, restarted it, then the updates started
>>> again
>>> from 0. When this didn't seem to be working I went to the windows
>>> update
>>> page and tried to do them manually.
>>>
>>> ok installed on 12/9
>>> Security Update for Outlook 2002 (KB905649): OLKINTLff
>>> Update (this cannot be removed)
>>> Security Update for SharePoint Team Services (KB911701): FP5AUTLff
>>> Security update for powerpoint 2002 (KB905758):PPINTLff
>>> Security update for office xp: Wordperfect 5.x converter (KB873379)
>>> Security update for office xp (KB920821); VBE6
>>> update
>>> update
>>> Update for Office XP (KB913471) : MSSP3NLff
>>>
>>> Windows Genuine Advantage Notifications (KB905474)
>>>
>>> There are more installed on 13/9 I will add on another post incase I
>>> lose
>>> this
>>>
>>>> To keep track of things, it helps immensely if you include all of
>>>> previous
>>>> message(s) in your replies to the newsgroup. Thank you.
>>>>
>>>> Windows XP SP2?
>>>>
>>>> Is MS Office and/or Outlook also installed?
>>>>
>>>> How did you "do" the "latest window updates", Lucy (e.g., via
>>>> http://windowsupdate.microsoft.com; via Automatic Updates)?
>>>>
>>>> Do you have Automatic Updates enabled?...
>>>>
>>>> How to configure and use Automatic Updates in WinXP:
>>>> http://support.microsoft.com/?kbid=306525
>>>>
>>>>> There are more updates on the updates page I have done too, will I
>>>>> list
>>>>> them
>>>>> too?
>>>>
>>>> Yes, but make sure the Show Updates box is checked at the top of
>>>> Add/Remove
>>>> Programs. We're looking for the updates with very recent install
>>>> dates.
>>>> --
>>>> ~PA Bear
>>>>
>>>> lucy wrote:
>>>>> Windows XP
>>>>> OE 6
>>>>> In Add/Remove Programs all I can see are Microsoft.NET Framework 1.1
>>>>> and
>>>>> Microsoft.NET Framework 1.1 Hotfix (KB886903)
>>>>>
>>>>> I have Norton 2003 professional installed.
>>>>>
>>>>> There are more updates on the updates page I have done too, will I
>>>>> list
>>>>> them
>>>>> too?
>>>> <paste>
>>>> PA Bear wrote:
>>>>> Windows version? What updates did you install? (Look in Add/Remove
>>>>> Programs.)
>>>>>
>>>>> lucy wrote:
>>>>>> My outlook express was working fine, then I did the latest windows
>>>>>> updates.
>>>>>> Now whenever I open OE it disconnects me from the internet.
>>>>>> Sometimes
>>>>>> I
>>>>>> can
>>>>>> use the newsgroups and sometimes can't even do that. I have norton
>>>>>> running
>>>>>> I thought that could be the problem but am not sure. I would remove
>>>>>> it
>>>>>> but
>>>>>> want to make sure it is to blame first. Has this happened to anyone
>>>>>> else
>>>>>> since the latest updates?
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