Outlook hangs when send mail with attachments

My Outllok works ok except when I try to send a mail
with an atachment.
I click on the paperclip, the box to select the relevant file appears
but when I check the Task Manager, the processes are 'not responding'.

I then have to kill the process.

I'd appreciate any help / assistance.

Thanks

"Pbak" wrote:

> My Outllok works ok except when I try to send a mail
> with an atachment.
> I click on the paperclip, the box to select the relevant file appears
> but when I check the Task Manager, the processes are 'not responding'.
>
> I then have to kill the process.
>
> I'd appreciate any help / assistance.
>
> Thanks

This occured on a number of workstations at my office after applying the
KB908531 update. Are you using HP software for scanners or camera's?

I am experiencing exactly the same problem, as well as when I try to perform
a "Save As..." on any of the Ms Office 2003 applications (Word, Excel, ...).
I am also experiencing another similar problem on Internet Explorer 6 (fully
updated): When I try to write an URL and click "Enter" nothing happens and
IE gets to a non responding status. Favorites work ok.

This is really annoying and started after a bulk of 8 prioritary updates
were made, including the one you mention.

No HP camera software installed by the way.

Would appreciate urgent help too.

Thanks
--
Pedro Almeida


"Pbak" wrote:

> My Outllok works ok except when I try to send a mail
> with an atachment.
> I click on the paperclip, the box to select the relevant file appears
> but when I check the Task Manager, the processes are 'not responding'.
>
> I then have to kill the process.
>
> I'd appreciate any help / assistance.
>
> Thanks

I am writing from Portugal. I have the same problem when I install last
updates.
But my question is:
Why Microsoft don't say nothing about this?
I report the error 5 or 6 times from 12-April and no answer.
I have HP scanjet software...
....another problem is "the right click" with the mouse... and the complete
URL in IE...
Thanks!
RS

"pbalmeida" wrote:

> I am experiencing exactly the same problem, as well as when I try to perform
> a "Save As..." on any of the Ms Office 2003 applications (Word, Excel, ...).
> I am also experiencing another similar problem on Internet Explorer 6 (fully
> updated): When I try to write an URL and click "Enter" nothing happens and
> IE gets to a non responding status. Favorites work ok.
>
> This is really annoying and started after a bulk of 8 prioritary updates
> were made, including the one you mention.
>
> No HP camera software installed by the way.
>
> Would appreciate urgent help too.
>
> Thanks
> --
> Pedro Almeida
>
>
> "Pbak" wrote:
>
> > My Outllok works ok except when I try to send a mail
> > with an atachment.
> > I click on the paperclip, the box to select the relevant file appears
> > but when I check the Task Manager, the processes are 'not responding'.
> >
> > I then have to kill the process.
> >
> > I'd appreciate any help / assistance.
> >
> > Thanks

Yes, that works!!
I do control+alt+del to open "windows task manager" and I stop the 2 process
"hpgs2wnd.exe" and "hpgs2wnf.exe" and then...
....the explorer in word or excel don't hangs, the URL in IE auto complete
and the right clik is ok!
....Sorry my English :-))
RS

---original msg---
"Adrian UK" wrote:
>
> "PA Bear" wrote:
>
> > From a post in IE6 Browser newsgroup by Stephen Hui [MSFT] (13 Apr-06):
> >
> > <QP>
> > We've determined that the majority of the issues people are having with
> > MS06-015 / KB908531 are due to a bad interaction between the security update
> > and a software component included with various HP hardware devices,
> > including but not limited to printers, scanners, and cameras.
> >
> > Here are two fixes which should fix problems caused by the interaction with
> > the HP software:
> >
> > Option 1 - Modify the registry
> > ------------------------------
> >
> > - (If you have multiple user accounts set up) Log onto the computer using an
> > account with Administrator privileges
> >
> > - Click the Start button, then click Run and type "regedit" at the prompt,
> > without the quotes; this will start Registry Editor
> >
> > - Locate the
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> > Extensions\Cached key in Registry Editor
> >
> > - Right click on the key and select New / DWORD Value
> >
> > - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> > {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
> >
> > - Right click the value, select Modify, and type "1" into the Value Data
> > field
> >
> > - Close Registry Editor
> >
> >
> > Option 2 - Kill the HP process
> > ------------------------------
> >
> > - Wait until Internet Explorer, Windows Explorer, or whichever component is
> > encountering problems is in an unresponsive state
> >
> > - Click the Start button, then select Run and type "taskmgr" at the prompt,
> > without the quotes; this will start Task Manager
> >
> > - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
> > right click on them and select End Process
> >
> > Notes:
> >
> > - Option 2 this may disable some HP device-specific functionality until you
> > restart your computer.
> >
> > - Option 2 will correct the problem for the logged-in user, but not for all
> > users on a computer with multiple user accounts. For that reason, Option 1
> > is the preferred option.
> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > If your computer is not currently unresponsive, you should only have to do
> > Option 1 or Option 2, not both. If your computer is currently unresponsive,
> > you should be fixed by doing Option 2.
---end---

"Rui Silva" wrote:

> I am writing from Portugal. I have the same problem when I install last
> updates.
> But my question is:
> Why Microsoft don't say nothing about this?
> I report the error 5 or 6 times from 12-April and no answer.
> I have HP scanjet software...
> ...another problem is "the right click" with the mouse... and the complete
> URL in IE...
> Thanks!
> RS
>
> "pbalmeida" wrote:
>
> > I am experiencing exactly the same problem, as well as when I try to perform
> > a "Save As..." on any of the Ms Office 2003 applications (Word, Excel, ...).
> > I am also experiencing another similar problem on Internet Explorer 6 (fully
> > updated): When I try to write an URL and click "Enter" nothing happens and
> > IE gets to a non responding status. Favorites work ok.
> >
> > This is really annoying and started after a bulk of 8 prioritary updates
> > were made, including the one you mention.
> >
> > No HP camera software installed by the way.
> >
> > Would appreciate urgent help too.
> >
> > Thanks
> > --
> > Pedro Almeida
> >
> >
> > "Pbak" wrote:
> >
> > > My Outllok works ok except when I try to send a mail
> > > with an atachment.
> > > I click on the paperclip, the box to select the relevant file appears
> > > but when I check the Task Manager, the processes are 'not responding'.
> > >
> > > I then have to kill the process.
> > >
> > > I'd appreciate any help / assistance.
> > >
> > > Thanks

I tried Option 1 but to no avail.

I then tried Option 2 and as soon as the 2 HP programs were ended,
I regained the ability to search for files so that I could attach them.

Many thanks to all those that responded.

Pbak

"Pbak" wrote:

> My Outllok works ok except when I try to send a mail
> with an atachment.
> I click on the paperclip, the box to select the relevant file appears
> but when I check the Task Manager, the processes are 'not responding'.
>
> I then have to kill the process.
>
> I'd appreciate any help / assistance.
>
> Thanks

Funnily enough, I tried Option 1 and it seems to be working just fine.

I said I have no HP camera software but by reading other threads I found out
that the malfunction also happens when other HP software (printers, scanners,
....) is present, which is my case.

Microsoft developers, I can't just understand why you have not yet released
a new update solving this problem! As someone said on another thread, there
are millions of PC users who would or should not dare touching registry
edition, as the risk of causing permanent damage on the OS is more than real.
What are you waiting for?

Thanks to all
--
Pedro Almeida


"Pbak" wrote:

> I tried Option 1 but to no avail.
>
> I then tried Option 2 and as soon as the 2 HP programs were ended,
> I regained the ability to search for files so that I could attach them.
>
> Many thanks to all those that responded.
>
> Pbak
>
> "Pbak" wrote:
>
> > My Outllok works ok except when I try to send a mail
> > with an atachment.
> > I click on the paperclip, the box to select the relevant file appears
> > but when I check the Task Manager, the processes are 'not responding'.
> >
> > I then have to kill the process.
> >
> > I'd appreciate any help / assistance.
> >
> > Thanks

I agree 100% with pbalmeida.. Why the user has to take the risk to update the
registry if this is the real fix ? Why cannot MS come up with the registry
patch or bundle it in the WU KB ??? Also, I don't think HP is the ONLY
problem. I have HP software installed but donot have Share-to-web (as my HP
software is an old version). However, I do have Nvida desktop installed as
well which from another thread, seems to cause the problem as well.. SO all
in all, it is a WU problem that MS need to fix and not have user
chane/miodify all other applications to suit MS WU !!! For now, I have
removed the KB as my solution/fix !!!

"pbalmeida" wrote:

> Funnily enough, I tried Option 1 and it seems to be working just fine.
>
> I said I have no HP camera software but by reading other threads I found out
> that the malfunction also happens when other HP software (printers, scanners,
> ...) is present, which is my case.
>
> Microsoft developers, I can't just understand why you have not yet released
> a new update solving this problem! As someone said on another thread, there
> are millions of PC users who would or should not dare touching registry
> edition, as the risk of causing permanent damage on the OS is more than real.
> What are you waiting for?
>
> Thanks to all
> --
> Pedro Almeida
>
>
> "Pbak" wrote:
>
> > I tried Option 1 but to no avail.
> >
> > I then tried Option 2 and as soon as the 2 HP programs were ended,
> > I regained the ability to search for files so that I could attach them.
> >
> > Many thanks to all those that responded.
> >
> > Pbak
> >
> > "Pbak" wrote:
> >
> > > My Outllok works ok except when I try to send a mail
> > > with an atachment.
> > > I click on the paperclip, the box to select the relevant file appears
> > > but when I check the Task Manager, the processes are 'not responding'.
> > >
> > > I then have to kill the process.
> > >
> > > I'd appreciate any help / assistance.
> > >
> > > Thanks

Same problem in Germany with German OS

"Pbak" wrote:

> My Outllok works ok except when I try to send a mail
> with an atachment.
> I click on the paperclip, the box to select the relevant file appears
> but when I check the Task Manager, the processes are 'not responding'.
>
> I then have to kill the process.
>
> I'd appreciate any help / assistance.
>
> Thanks