Outlook messages going un-bold

Hi;

This started happening today and I don't think I changed anything.
Messages in my inbox that are unread will switch to read (not bolded
anymore in the list) after a bit.

Any ideas?

thanks - dave

david@at-at-
Windward Reports -- http://www.WindwardReports.com
Page 2 Stage -- http://www.Page2Stage.com
Enemy Nations -- http://www.EnemyNations.com
me -- http://dave.thielen.com
Barbie Science Fair -- http://www.BarbieScienceFair.info
(yes I have lots of links)

Hello David,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that these unread messages in
your inbox that are switched to read messages for some reasons. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my experience, this is mostly related to the Outlook rules or
Delegates permission, please refer to the following information to check it:

1. Open Outlook, go to Tools -> Rules and Alerts, check if there is a rule
to mark the receiving unread messages as read.

Alternatively, you may perform the following steps to clean rules:

1) If you are running Outlook 2003, quit Outlook. Click Start -> Run,
type "Outlook /cleanrules" and press Enter. Then you may re-define the
rules. (Quotation marks are not included and there is a space between
Outlook and /)

2) You can also use Mdbvu32 utility to remove the rules. More detailed
steps, refer to the following article:

320022 XCLN: How to Use the Mdbvu32 Utility to Remove Inbox Rules
http://support.microsoft.com/?id=320022

You can get the Mdbvu32 for Exchange 2003 at the following link:
http://www.microsoft.com/downloads/d...482-4C6E-4EC5-
983E-127100D71376&displaylang=en

2. Open Outlook, go to Tools -> Options -> Delegates, check if you have
grant access permission to other users.

291626 How to manage multiple Exchange mailbox accounts in Outlook 2002 and
http://support.microsoft.com/?id=291626

3. If the issue persists, please perform the following test to check if
the issue can be resolved:

Test 1: Safe Mode
==============
Safe Mode will disable all add-ins and extensions that will not start, as
well as all corrupted resources, files, registries and templates.
1. Close Outlook by turn off the Outlook process using Task manager.
2. Click Start-->Run, type "Outlook /Safe" (Quotation marks are not
included and there is a space between Outlook and /safe) and press Enter.
Let me know if the issue persists in the Outlook Safe Mode.
If Safe Mode resolves the problem, please disable the Add-ins by the
following steps:
1. Click Tools, click Options, click Other tab.
2. Click Advanced options button, click COM add-ins, uncheck all the
available options.
3. Test the issue again.

Test 2: Create a new profile
=====================
I suggest you create a new email profile with a new PST file. Test the
issue in the new profile. Please refer to the following article to create a
new email profile. Please start in the new profile and provide me with the
result.
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
================================================== ====
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: David Thielen <>
>Subject: Outlook messages going un-bold
>Date: Thu, 29 Sep 2005 13:28:56 -0600
>Reply-To:
>Message-ID: <>
>X-Newsreader: Forte Agent 2.0/32.652
>MIME-Version: 1.0
>Content-Type: text/plain; charset=us-ascii
>Content-Transfer-Encoding: 7bit
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>Lines: 1
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP12.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:157547
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi;
>
>This started happening today and I don't think I changed anything.
>Messages in my inbox that are unread will switch to read (not bolded
>anymore in the list) after a bit.
>
>Any ideas?
>
>thanks - dave
>
>david@at-at-
>Windward Reports -- http://www.WindwardReports.com
>Page 2 Stage -- http://www.Page2Stage.com
>Enemy Nations -- http://www.EnemyNations.com
>me -- http://dave.thielen.com
>Barbie Science Fair -- http://www.BarbieScienceFair.info
>(yes I have lots of links)
>

Hello;

The only rules I have are ones that move email with specific text in
the senders (kill list) or recipient's (mailing lists) address to
specific folders. And that email stays bold/unread. These rules are
local.

I have no delegates.

I have no Add-Ins.

I rebooted the server (in case that was the problem).

I then rebuilt my workstation - formatted the hard driver and
reinstalled everything. (I did this for a multitude of reasons - not
just this problem.) I still have the problem.

The only thing unusual about my system is that I have 1 MAPI and 2
POP3 accounts all pointing to my SBS Exchange server. However my
wife's Outlook has 1 MAPI and 1 POP3 account and it works correctly.

Also, I turn the reading pane off - but I have always done that and
back when my Outlook pointed to 3 POP3 accounts, it worked fine.

??? - thanks - dave



On Fri, 30 Sep 2005 04:52:27 GMT, v-
("Nathan Liu [MSFT]") wrote:

>Hello David,
>
>Thank you for posting in the SBS newsgroup.
>
>According to your description, I understand that these unread messages in
>your inbox that are switched to read messages for some reasons. If I have
>misunderstood the problem, please don't hesitate to let me know.
>
>Based on my experience, this is mostly related to the Outlook rules or
>Delegates permission, please refer to the following information to check it:
>
>1. Open Outlook, go to Tools -> Rules and Alerts, check if there is a rule
>to mark the receiving unread messages as read.
>
>Alternatively, you may perform the following steps to clean rules:
>
>1) If you are running Outlook 2003, quit Outlook. Click Start -> Run,
>type "Outlook /cleanrules" and press Enter. Then you may re-define the
>rules. (Quotation marks are not included and there is a space between
>Outlook and /)
>
>2) You can also use Mdbvu32 utility to remove the rules. More detailed
>steps, refer to the following article:
>
>320022 XCLN: How to Use the Mdbvu32 Utility to Remove Inbox Rules
>http://support.microsoft.com/?id=320022
>
>You can get the Mdbvu32 for Exchange 2003 at the following link:
>http://www.microsoft.com/downloads/d...482-4C6E-4EC5-
>983E-127100D71376&displaylang=en
>
>2. Open Outlook, go to Tools -> Options -> Delegates, check if you have
>grant access permission to other users.
>
>291626 How to manage multiple Exchange mailbox accounts in Outlook 2002 and
>http://support.microsoft.com/?id=291626
>
>3. If the issue persists, please perform the following test to check if
>the issue can be resolved:
>
>Test 1: Safe Mode
>==============
>Safe Mode will disable all add-ins and extensions that will not start, as
>well as all corrupted resources, files, registries and templates.
>1. Close Outlook by turn off the Outlook process using Task manager.
>2. Click Start-->Run, type "Outlook /Safe" (Quotation marks are not
>included and there is a space between Outlook and /safe) and press Enter.
>Let me know if the issue persists in the Outlook Safe Mode.
>If Safe Mode resolves the problem, please disable the Add-ins by the
>following steps:
>1. Click Tools, click Options, click Other tab.
>2. Click Advanced options button, click COM add-ins, uncheck all the
>available options.
>3. Test the issue again.
>
>Test 2: Create a new profile
>=====================
>I suggest you create a new email profile with a new PST file. Test the
>issue in the new profile. Please refer to the following article to create a
>new email profile. Please start in the new profile and provide me with the
>result.
>How to create a new e-mail profile in Outlook 2003
>http://support.microsoft.com/?id=829918
>
>I appreciate your time and cooperation. If anything is unclear, please feel
>free to let me know. I am looking forward to hearing from you.
>
>Best regards,
>
>Nathan Liu (MSFT)
>Microsoft CSS Online Newsgroup Support
>
>Get Secure! - www.microsoft.com/security
>================================================= =====
>This newsgroup only focuses on SBS technical issues. If you have issues
>regarding other Microsoft products, you'd better post in the corresponding
>newsgroups so that they can be resolved in an efficient and timely manner.
>You can locate the newsgroup here:
>http://www.microsoft.com/communities...s/default.aspx
>
>When opening a new thread via the web interface, we recommend you check the
>"Notify me of replies" box to receive e-mail notifications when there are
>any updates in your thread. When responding to posts via your newsreader,
>please "Reply to Group" so that others may learn and benefit from your
>issue.
>
>Microsoft engineers can only focus on one issue per thread. Although we
>provide other information for your reference, we recommend you post
>different incidents in different threads to keep the thread clean. In doing
>so, it will ensure your issues are resolved in a timely manner.
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>check http://support.microsoft.com for regional support phone numbers.
>
>Any input or comments in this thread are highly appreciated.
>================================================= =====
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>From: David Thielen <>
>>Subject: Outlook messages going un-bold
>>Date: Thu, 29 Sep 2005 13:28:56 -0600
>>Reply-To:
>>Message-ID: <>
>>X-Newsreader: Forte Agent 2.0/32.652
>>MIME-Version: 1.0
>>Content-Type: text/plain; charset=us-ascii
>>Content-Transfer-Encoding: 7bit
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>>Lines: 1
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP12.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:157547
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Hi;
>>
>>This started happening today and I don't think I changed anything.
>>Messages in my inbox that are unread will switch to read (not bolded
>>anymore in the list) after a bit.
>>
>>Any ideas?
>>
>>thanks - dave
>>
>>david@at-at-
>>Windward Reports -- http://www.WindwardReports.com
>>Page 2 Stage -- http://www.Page2Stage.com
>>Enemy Nations -- http://www.EnemyNations.com
>>me -- http://dave.thielen.com
>>Barbie Science Fair -- http://www.BarbieScienceFair.info
>>(yes I have lots of links)
>>


david@at-at-
Windward Reports -- http://www.WindwardReports.com
Page 2 Stage -- http://www.Page2Stage.com
Enemy Nations -- http://www.EnemyNations.com
me -- http://dave.thielen.com
Barbie Science Fair -- http://www.BarbieScienceFair.info
(yes I have lots of links)

Hi David,

Thank you for posting back! I'm glad to hear that things are working
correctly for you now. Please do not hesitate to post in this great
newsgroup if you need any assistance in the future. I look forward to
working with you again.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
================================================== ====
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: David Thielen <>
>Subject: Re: Outlook messages going un-bold
>Date: Sun, 02 Oct 2005 08:11:38 -0600
>Reply-To:
>Message-ID: <>
>References: <>
<>
>X-Newsreader: Forte Agent 2.0/32.652
>MIME-Version: 1.0
>Content-Type: text/plain; charset=us-ascii
>Content-Transfer-Encoding: 7bit
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>Lines: 1
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msft ngp13.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:158029
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hello;
>
>The only rules I have are ones that move email with specific text in
>the senders (kill list) or recipient's (mailing lists) address to
>specific folders. And that email stays bold/unread. These rules are
>local.
>
>I have no delegates.
>
>I have no Add-Ins.
>
>I rebooted the server (in case that was the problem).
>
>I then rebuilt my workstation - formatted the hard driver and
>reinstalled everything. (I did this for a multitude of reasons - not
>just this problem.) I still have the problem.
>
>The only thing unusual about my system is that I have 1 MAPI and 2
>POP3 accounts all pointing to my SBS Exchange server. However my
>wife's Outlook has 1 MAPI and 1 POP3 account and it works correctly.
>
>Also, I turn the reading pane off - but I have always done that and
>back when my Outlook pointed to 3 POP3 accounts, it worked fine.
>
>??? - thanks - dave
>
>
>
>On Fri, 30 Sep 2005 04:52:27 GMT, v-
>("Nathan Liu [MSFT]") wrote:
>
>>Hello David,
>>
>>Thank you for posting in the SBS newsgroup.
>>
>>According to your description, I understand that these unread messages in
>>your inbox that are switched to read messages for some reasons. If I have
>>misunderstood the problem, please don't hesitate to let me know.
>>
>>Based on my experience, this is mostly related to the Outlook rules or
>>Delegates permission, please refer to the following information to check
it:
>>
>>1. Open Outlook, go to Tools -> Rules and Alerts, check if there is a
rule
>>to mark the receiving unread messages as read.
>>
>>Alternatively, you may perform the following steps to clean rules:
>>
>>1) If you are running Outlook 2003, quit Outlook. Click Start -> Run,
>>type "Outlook /cleanrules" and press Enter. Then you may re-define the
>>rules. (Quotation marks are not included and there is a space between
>>Outlook and /)
>>
>>2) You can also use Mdbvu32 utility to remove the rules. More detailed
>>steps, refer to the following article:
>>
>>320022 XCLN: How to Use the Mdbvu32 Utility to Remove Inbox Rules
>>http://support.microsoft.com/?id=320022
>>
>>You can get the Mdbvu32 for Exchange 2003 at the following link:
>>http://www.microsoft.com/downloads/d...C7482-4C6E-4EC
5-
>>983E-127100D71376&displaylang=en
>>
>>2. Open Outlook, go to Tools -> Options -> Delegates, check if you have
>>grant access permission to other users.
>>
>>291626 How to manage multiple Exchange mailbox accounts in Outlook 2002
and
>>http://support.microsoft.com/?id=291626
>>
>>3. If the issue persists, please perform the following test to check if
>>the issue can be resolved:
>>
>>Test 1: Safe Mode
>>==============
>>Safe Mode will disable all add-ins and extensions that will not start, as
>>well as all corrupted resources, files, registries and templates.
>>1. Close Outlook by turn off the Outlook process using Task manager.
>>2. Click Start-->Run, type "Outlook /Safe" (Quotation marks are not
>>included and there is a space between Outlook and /safe) and press Enter.
>>Let me know if the issue persists in the Outlook Safe Mode.
>>If Safe Mode resolves the problem, please disable the Add-ins by the
>>following steps:
>>1. Click Tools, click Options, click Other tab.
>>2. Click Advanced options button, click COM add-ins, uncheck all the
>>available options.
>>3. Test the issue again.
>>
>>Test 2: Create a new profile
>>=====================
>>I suggest you create a new email profile with a new PST file. Test the
>>issue in the new profile. Please refer to the following article to create
a
>>new email profile. Please start in the new profile and provide me with
the
>>result.
>>How to create a new e-mail profile in Outlook 2003
>>http://support.microsoft.com/?id=829918
>>
>>I appreciate your time and cooperation. If anything is unclear, please
feel
>>free to let me know. I am looking forward to hearing from you.
>>
>>Best regards,
>>
>>Nathan Liu (MSFT)
>>Microsoft CSS Online Newsgroup Support
>>
>>Get Secure! - www.microsoft.com/security
>>================================================ ======
>>This newsgroup only focuses on SBS technical issues. If you have issues
>>regarding other Microsoft products, you'd better post in the
corresponding
>>newsgroups so that they can be resolved in an efficient and timely
manner.
>>You can locate the newsgroup here:
>>http://www.microsoft.com/communities...s/default.aspx
>>
>>When opening a new thread via the web interface, we recommend you check
the
>>"Notify me of replies" box to receive e-mail notifications when there are
>>any updates in your thread. When responding to posts via your newsreader,
>>please "Reply to Group" so that others may learn and benefit from your
>>issue.
>>
>>Microsoft engineers can only focus on one issue per thread. Although we
>>provide other information for your reference, we recommend you post
>>different incidents in different threads to keep the thread clean. In
doing
>>so, it will ensure your issues are resolved in a timely manner.
>>
>>For urgent issues, you may want to contact Microsoft CSS directly. Please
>>check http://support.microsoft.com for regional support phone numbers.
>>
>>Any input or comments in this thread are highly appreciated.
>>================================================ ======
>>This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>--------------------
>>>From: David Thielen <>
>>>Subject: Outlook messages going un-bold
>>>Date: Thu, 29 Sep 2005 13:28:56 -0600
>>>Reply-To:
>>>Message-ID: <>
>>>X-Newsreader: Forte Agent 2.0/32.652
>>>MIME-Version: 1.0
>>>Content-Type: text/plain; charset=us-ascii
>>>Content-Transfer-Encoding: 7bit
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>>>Lines: 1
>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP12.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:157547
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>Hi;
>>>
>>>This started happening today and I don't think I changed anything.
>>>Messages in my inbox that are unread will switch to read (not bolded
>>>anymore in the list) after a bit.
>>>
>>>Any ideas?
>>>
>>>thanks - dave
>>>
>>>david@at-at-
>>>Windward Reports -- http://www.WindwardReports.com
>>>Page 2 Stage -- http://www.Page2Stage.com
>>>Enemy Nations -- http://www.EnemyNations.com
>>>me -- http://dave.thielen.com
>>>Barbie Science Fair -- http://www.BarbieScienceFair.info
>>>(yes I have lots of links)
>>>
>
>
>david@at-at-
>Windward Reports -- http://www.WindwardReports.com
>Page 2 Stage -- http://www.Page2Stage.com
>Enemy Nations -- http://www.EnemyNations.com
>me -- http://dave.thielen.com
>Barbie Science Fair -- http://www.BarbieScienceFair.info
>(yes I have lots of links)
>

Hi;

I wasn't clear in my previous post - I still have the problem.

If I turn the reading pane on, then it works fine. But if the reading
pane is off (I turn it off) then I have this problem.

This morning I started Outlook and it downloaded all email that had
been collected over the night. All email to the MAPI address was
marked read and all email to the POP3 accounts was left unread.

This has to have something to do with it being a MAPI account because
I never had this problem when all I had was POP3 accounts.

Any ideas?

thanks - dave



On Mon, 03 Oct 2005 01:13:23 GMT, v-
("Nathan Liu [MSFT]") wrote:

>Hi David,
>
>Thank you for posting back! I'm glad to hear that things are working
>correctly for you now. Please do not hesitate to post in this great
>newsgroup if you need any assistance in the future. I look forward to
>working with you again.
>
>Best regards,
>
>Nathan Liu (MSFT)
>Microsoft CSS Online Newsgroup Support
>Get Secure! - www.microsoft.com/security


david@at-at-
Windward Reports -- http://www.WindwardReports.com
Page 2 Stage -- http://www.Page2Stage.com
Enemy Nations -- http://www.EnemyNations.com
me -- http://dave.thielen.com
Barbie Science Fair -- http://www.BarbieScienceFair.info
(yes I have lots of links)

Hi David,

Thank you for your update. I'm sorry for the misunderstanding.

To narrow down this issue, please answer and perform the following
questions and steps:

1. Does this issue occur when you access your Exchange mailbox via OWA?

2. As you mentioned, you have 1 MAPI and 2 POP3 accounts, and all accounts
are pointed to your SBS Exchange Server. What's the exact account
information?

1) As you mentioned, All email to the MAPI address was marked read and all
email to the POP3 accounts was left unread. If you remove the 2 POP3
accounts, and only leave the Exchange user account in the Outlook, what's
the result?

2) Please kindly refer to the following KB article to create a new email
profile in the Outlook, what's the result?

829918 OL2003: How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/default...B;EN-US;829918

3) Does this issue only occur with an specific user account? If so, please
try to delete the specific user account and then re-create it. Please check
if the issue can be reproduced.

Important: Please first make a backup for the specific user account's
mailbox and Outlook's database.

3. If you configure the problematic user account in other working
workstation, then check if the issue can be reproduced.

4. If the issue persists, please make some screen shots of this issue, and
then attach them in your reply.

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
================================================== ====
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: David Thielen <>
>Subject: Re: Outlook messages going un-bold
>Date: Tue, 04 Oct 2005 07:36:11 -0600
>Reply-To:
>Message-ID: <>
>References: <>
<>
<>
<>
>X-Newsreader: Forte Agent 2.0/32.652
>MIME-Version: 1.0
>Content-Type: text/plain; charset=us-ascii
>Content-Transfer-Encoding: 7bit
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>Lines: 1
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:158558
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi;
>
>I wasn't clear in my previous post - I still have the problem.
>
>If I turn the reading pane on, then it works fine. But if the reading
>pane is off (I turn it off) then I have this problem.
>
>This morning I started Outlook and it downloaded all email that had
>been collected over the night. All email to the MAPI address was
>marked read and all email to the POP3 accounts was left unread.
>
>This has to have something to do with it being a MAPI account because
>I never had this problem when all I had was POP3 accounts.
>
>Any ideas?
>
>thanks - dave
>
>
>
>On Mon, 03 Oct 2005 01:13:23 GMT, v-
>("Nathan Liu [MSFT]") wrote:
>
>>Hi David,
>>
>>Thank you for posting back! I'm glad to hear that things are working
>>correctly for you now. Please do not hesitate to post in this great
>>newsgroup if you need any assistance in the future. I look forward to
>>working with you again.
>>
>>Best regards,
>>
>>Nathan Liu (MSFT)
>>Microsoft CSS Online Newsgroup Support
>>Get Secure! - www.microsoft.com/security
>
>
>david@at-at-
>Windward Reports -- http://www.WindwardReports.com
>Page 2 Stage -- http://www.Page2Stage.com
>Enemy Nations -- http://www.EnemyNations.com
>me -- http://dave.thielen.com
>Barbie Science Fair -- http://www.BarbieScienceFair.info
>(yes I have lots of links)
>

Hello;

This last time the 3 oldest unread message were marked read (un-bold)
and all newer ones were still bold. And they were from both the MAPI
and one of the POP3 accounts.

I made a new profile (for the 4th time) - no difference.

I can't delete my user account - it is connected to everything (the
downside of a domain).

My wife's Outlook is set up the same way - one MAPI and 3 POP accounts
and it works fine. I set hers last night to be like mine (no reader
pane) and mine to be like here (turned on reader pane).

Her messages were correct and mine were marked read - except for the 3
most recent.

I then deleted my 2 POP accounts and then it worked correctly.

I turned the POP accounts back on - and I am getting the problem
again.

Attached is a screenshot. The 4 top messages (above the selected
message) I have never read. Yet 3 of them are not bold.

??? - thanks - dave


On Wed, 05 Oct 2005 06:59:33 GMT, v-
("Nathan Liu [MSFT]") wrote:

>Hi David,
>
>Thank you for your update. I'm sorry for the misunderstanding.
>
>To narrow down this issue, please answer and perform the following
>questions and steps:
>
>1. Does this issue occur when you access your Exchange mailbox via OWA?
>
>2. As you mentioned, you have 1 MAPI and 2 POP3 accounts, and all accounts
>are pointed to your SBS Exchange Server. What's the exact account
>information?
>
>1) As you mentioned, All email to the MAPI address was marked read and all
>email to the POP3 accounts was left unread. If you remove the 2 POP3
>accounts, and only leave the Exchange user account in the Outlook, what's
>the result?
>
>2) Please kindly refer to the following KB article to create a new email
>profile in the Outlook, what's the result?
>
>829918 OL2003: How to create a new e-mail profile in Outlook 2003
>http://support.microsoft.com/default...B;EN-US;829918
>
>3) Does this issue only occur with an specific user account? If so, please
>try to delete the specific user account and then re-create it. Please check
>if the issue can be reproduced.
>
>Important: Please first make a backup for the specific user account's
>mailbox and Outlook's database.
>
>3. If you configure the problematic user account in other working
>workstation, then check if the issue can be reproduced.
>
>4. If the issue persists, please make some screen shots of this issue, and
>then attach them in your reply.
>
>I appreciate your time and cooperation. If anything is unclear, please feel
>free to let me know. I am looking forward to hearing from you.
>
>Best regards,
>
>Nathan Liu (MSFT)
>Microsoft CSS Online Newsgroup Support
>
>Get Secure! - www.microsoft.com/security
>================================================= =====
>This newsgroup only focuses on SBS technical issues. If you have issues
>regarding other Microsoft products, you'd better post in the corresponding
>newsgroups so that they can be resolved in an efficient and timely manner.
>You can locate the newsgroup here:
>http://www.microsoft.com/communities...s/default.aspx
>
>When opening a new thread via the web interface, we recommend you check the
>"Notify me of replies" box to receive e-mail notifications when there are
>any updates in your thread. When responding to posts via your newsreader,
>please "Reply to Group" so that others may learn and benefit from your
>issue.
>
>Microsoft engineers can only focus on one issue per thread. Although we
>provide other information for your reference, we recommend you post
>different incidents in different threads to keep the thread clean. In doing
>so, it will ensure your issues are resolved in a timely manner.
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>check http://support.microsoft.com for regional support phone numbers.
>
>Any input or comments in this thread are highly appreciated.
>================================================= =====
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>From: David Thielen <>
>>Subject: Re: Outlook messages going un-bold
>>Date: Tue, 04 Oct 2005 07:36:11 -0600
>>Reply-To:
>>Message-ID: <>
>>References: <>
><>
><>
><>
>>X-Newsreader: Forte Agent 2.0/32.652
>>MIME-Version: 1.0
>>Content-Type: text/plain; charset=us-ascii
>>Content-Transfer-Encoding: 7bit
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>>Lines: 1
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:158558
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Hi;
>>
>>I wasn't clear in my previous post - I still have the problem.
>>
>>If I turn the reading pane on, then it works fine. But if the reading
>>pane is off (I turn it off) then I have this problem.
>>
>>This morning I started Outlook and it downloaded all email that had
>>been collected over the night. All email to the MAPI address was
>>marked read and all email to the POP3 accounts was left unread.
>>
>>This has to have something to do with it being a MAPI account because
>>I never had this problem when all I had was POP3 accounts.
>>
>>Any ideas?
>>
>>thanks - dave
>>
>>
>>
>>On Mon, 03 Oct 2005 01:13:23 GMT, v-
>>("Nathan Liu [MSFT]") wrote:
>>
>>>Hi David,
>>>
>>>Thank you for posting back! I'm glad to hear that things are working
>>>correctly for you now. Please do not hesitate to post in this great
>>>newsgroup if you need any assistance in the future. I look forward to
>>>working with you again.
>>>
>>>Best regards,
>>>
>>>Nathan Liu (MSFT)
>>>Microsoft CSS Online Newsgroup Support
>>>Get Secure! - www.microsoft.com/security
>>
>>
>>david@at-at-
>>Windward Reports -- http://www.WindwardReports.com
>>Page 2 Stage -- http://www.Page2Stage.com
>>Enemy Nations -- http://www.EnemyNations.com
>>me -- http://dave.thielen.com
>>Barbie Science Fair -- http://www.BarbieScienceFair.info
>>(yes I have lots of links)
>>


david@at-at-
Windward Reports -- http://www.WindwardReports.com
Page 2 Stage -- http://www.Page2Stage.com
Enemy Nations -- http://www.EnemyNations.com
me -- http://dave.thielen.com
Barbie Science Fair -- http://www.BarbieScienceFair.info
(yes I have lots of links)

Hi David,

Thank you for your update. I cannot find the screen shot in the post,
please kindly send the screen shot to
my mailbox: v-

Considering the current condition, please also help me collect the
following information:

1. Click Start, go to Settings -> Control Panel, double-click Mail, in the
dialog box, click E-mail Accounts, select "View or change existing e-mail
accounts" and click Next, make a screen shot of the E-mail Accounts page.

2. Please help me re-confirm if the Exchange user account and other two
POP3 user accounts are respective different account.

3. As you mentioned, if you delete 2 POP3 accounts and then it works
correctly, let's configure the 2 POP3 accounts in the Outlook Express, and
then check if the issue can be reproduced.

4. If the issue persists, please perform the following steps to check if
this issue can be resolved:

Test 1: Clean View
==============
It may happen if the Outlook views are corrupted, if this is the case, we
may reset the views by the following steps:
- Close Outlook.
- Click Start, click Run, type "Outlook.exe /CleanViews" (without quotation
mark) and press Enter.
Note: The command will delete custom view and reset to Outlook default view.

Test 2: Repair MAPI
===============
- Quit all programs.
- Rename the Mapi32.dll file in the C:\Windows\System32 folder to
"Mapi32.old" (without quotation marks).
- Locate the Fixmapi.exe file in the C:\Windows\System32 folder, and then
double-click "Fixmapi.exe" to run the program.
- Restart your computer.

Test 3: Clean Outlook Cache
=====================
If the problem persists, please try to clean cache on the client side to
see if it helps:
Search for the following four files and rename them by changing the file
extension from ".dat" to ".old":
- outcmd.dat,
- extend.dat,
- frmcache.dat,
- views.dat.

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
================================================== ====
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: David Thielen <>
>Subject: Re: Outlook messages going un-bold - email.png (0/2)
>Date: Thu, 06 Oct 2005 10:09:23 -0600
>Reply-To:
>Message-ID: <>
>References: <>
<>
<>
<>
<>
<>
>X-Newsreader: Forte Agent 2.0/32.652
>MIME-Version: 1.0
>Content-Type: text/plain; charset=us-ascii
>Content-Transfer-Encoding: 7bit
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>Lines: 1
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP15.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:159356
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hello;
>
>This last time the 3 oldest unread message were marked read (un-bold)
>and all newer ones were still bold. And they were from both the MAPI
>and one of the POP3 accounts.
>
>I made a new profile (for the 4th time) - no difference.
>
>I can't delete my user account - it is connected to everything (the
>downside of a domain).
>
>My wife's Outlook is set up the same way - one MAPI and 3 POP accounts
>and it works fine. I set hers last night to be like mine (no reader
>pane) and mine to be like here (turned on reader pane).
>
>Her messages were correct and mine were marked read - except for the 3
>most recent.
>
>I then deleted my 2 POP accounts and then it worked correctly.
>
>I turned the POP accounts back on - and I am getting the problem
>again.
>
>Attached is a screenshot. The 4 top messages (above the selected
>message) I have never read. Yet 3 of them are not bold.
>
>??? - thanks - dave
>
>
>On Wed, 05 Oct 2005 06:59:33 GMT, v-
>("Nathan Liu [MSFT]") wrote:
>
>>Hi David,
>>
>>Thank you for your update. I'm sorry for the misunderstanding.
>>
>>To narrow down this issue, please answer and perform the following
>>questions and steps:
>>
>>1. Does this issue occur when you access your Exchange mailbox via OWA?
>>
>>2. As you mentioned, you have 1 MAPI and 2 POP3 accounts, and all
accounts
>>are pointed to your SBS Exchange Server. What's the exact account
>>information?
>>
>>1) As you mentioned, All email to the MAPI address was marked read and
all
>>email to the POP3 accounts was left unread. If you remove the 2 POP3
>>accounts, and only leave the Exchange user account in the Outlook, what's
>>the result?
>>
>>2) Please kindly refer to the following KB article to create a new email
>>profile in the Outlook, what's the result?
>>
>>829918 OL2003: How to create a new e-mail profile in Outlook 2003
>>http://support.microsoft.com/default...B;EN-US;829918
>>
>>3) Does this issue only occur with an specific user account? If so,
please
>>try to delete the specific user account and then re-create it. Please
check
>>if the issue can be reproduced.
>>
>>Important: Please first make a backup for the specific user account's
>>mailbox and Outlook's database.
>>
>>3. If you configure the problematic user account in other working
>>workstation, then check if the issue can be reproduced.
>>
>>4. If the issue persists, please make some screen shots of this issue,
and
>>then attach them in your reply.
>>
>>I appreciate your time and cooperation. If anything is unclear, please
feel
>>free to let me know. I am looking forward to hearing from you.
>>
>>Best regards,
>>
>>Nathan Liu (MSFT)
>>Microsoft CSS Online Newsgroup Support
>>
>>Get Secure! - www.microsoft.com/security
>>================================================ ======
>>This newsgroup only focuses on SBS technical issues. If you have issues
>>regarding other Microsoft products, you'd better post in the
corresponding
>>newsgroups so that they can be resolved in an efficient and timely
manner.
>>You can locate the newsgroup here:
>>http://www.microsoft.com/communities...s/default.aspx
>>
>>When opening a new thread via the web interface, we recommend you check
the
>>"Notify me of replies" box to receive e-mail notifications when there are
>>any updates in your thread. When responding to posts via your newsreader,
>>please "Reply to Group" so that others may learn and benefit from your
>>issue.
>>
>>Microsoft engineers can only focus on one issue per thread. Although we
>>provide other information for your reference, we recommend you post
>>different incidents in different threads to keep the thread clean. In
doing
>>so, it will ensure your issues are resolved in a timely manner.
>>
>>For urgent issues, you may want to contact Microsoft CSS directly. Please
>>check http://support.microsoft.com for regional support phone numbers.
>>
>>Any input or comments in this thread are highly appreciated.
>>================================================ ======
>>This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>--------------------
>>>From: David Thielen <>
>>>Subject: Re: Outlook messages going un-bold
>>>Date: Tue, 04 Oct 2005 07:36:11 -0600
>>>Reply-To:
>>>Message-ID: <>
>>>References: <>
>><>
>><>
>><>
>>>X-Newsreader: Forte Agent 2.0/32.652
>>>MIME-Version: 1.0
>>>Content-Type: text/plain; charset=us-ascii
>>>Content-Transfer-Encoding: 7bit
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>>>Lines: 1
>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:158558
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>Hi;
>>>
>>>I wasn't clear in my previous post - I still have the problem.
>>>
>>>If I turn the reading pane on, then it works fine. But if the reading
>>>pane is off (I turn it off) then I have this problem.
>>>
>>>This morning I started Outlook and it downloaded all email that had
>>>been collected over the night. All email to the MAPI address was
>>>marked read and all email to the POP3 accounts was left unread.
>>>
>>>This has to have something to do with it being a MAPI account because
>>>I never had this problem when all I had was POP3 accounts.
>>>
>>>Any ideas?
>>>
>>>thanks - dave
>>>
>>>
>>>
>>>On Mon, 03 Oct 2005 01:13:23 GMT, v-
>>>("Nathan Liu [MSFT]") wrote:
>>>
>>>>Hi David,
>>>>
>>>>Thank you for posting back! I'm glad to hear that things are working
>>>>correctly for you now. Please do not hesitate to post in this great
>>>>newsgroup if you need any assistance in the future. I look forward to
>>>>working with you again.
>>>>
>>>>Best regards,
>>>>
>>>>Nathan Liu (MSFT)
>>>>Microsoft CSS Online Newsgroup Support
>>>>Get Secure! - www.microsoft.com/security
>>>
>>>
>>>david@at-at-
>>>Windward Reports -- http://www.WindwardReports.com
>>>Page 2 Stage -- http://www.Page2Stage.com
>>>Enemy Nations -- http://www.EnemyNations.com
>>>me -- http://dave.thielen.com
>>>Barbie Science Fair -- http://www.BarbieScienceFair.info
>>>(yes I have lots of links)
>>>
>
>
>david@at-at-
>Windward Reports -- http://www.WindwardReports.com
>Page 2 Stage -- http://www.Page2Stage.com
>Enemy Nations -- http://www.EnemyNations.com
>me -- http://dave.thielen.com
>Barbie Science Fair -- http://www.BarbieScienceFair.info
>(yes I have lots of links)
>

Hi;

My answer to this was posted yesterday - but it has the title "Outlook
messages going un-bold - email.png" because of the attached
screenshot.

Can you find that message?

thanks - dave


On Wed, 05 Oct 2005 06:59:33 GMT, v-
("Nathan Liu [MSFT]") wrote:

>Hi David,
>
>Thank you for your update. I'm sorry for the misunderstanding.
>
>To narrow down this issue, please answer and perform the following
>questions and steps:
>
>1. Does this issue occur when you access your Exchange mailbox via OWA?
>
>2. As you mentioned, you have 1 MAPI and 2 POP3 accounts, and all accounts
>are pointed to your SBS Exchange Server. What's the exact account
>information?
>
>1) As you mentioned, All email to the MAPI address was marked read and all
>email to the POP3 accounts was left unread. If you remove the 2 POP3
>accounts, and only leave the Exchange user account in the Outlook, what's
>the result?
>
>2) Please kindly refer to the following KB article to create a new email
>profile in the Outlook, what's the result?
>
>829918 OL2003: How to create a new e-mail profile in Outlook 2003
>http://support.microsoft.com/default...B;EN-US;829918
>
>3) Does this issue only occur with an specific user account? If so, please
>try to delete the specific user account and then re-create it. Please check
>if the issue can be reproduced.
>
>Important: Please first make a backup for the specific user account's
>mailbox and Outlook's database.
>
>3. If you configure the problematic user account in other working
>workstation, then check if the issue can be reproduced.
>
>4. If the issue persists, please make some screen shots of this issue, and
>then attach them in your reply.
>
>I appreciate your time and cooperation. If anything is unclear, please feel
>free to let me know. I am looking forward to hearing from you.
>
>Best regards,
>
>Nathan Liu (MSFT)
>Microsoft CSS Online Newsgroup Support
>
>Get Secure! - www.microsoft.com/security
>================================================= =====
>This newsgroup only focuses on SBS technical issues. If you have issues
>regarding other Microsoft products, you'd better post in the corresponding
>newsgroups so that they can be resolved in an efficient and timely manner.
>You can locate the newsgroup here:
>http://www.microsoft.com/communities...s/default.aspx
>
>When opening a new thread via the web interface, we recommend you check the
>"Notify me of replies" box to receive e-mail notifications when there are
>any updates in your thread. When responding to posts via your newsreader,
>please "Reply to Group" so that others may learn and benefit from your
>issue.
>
>Microsoft engineers can only focus on one issue per thread. Although we
>provide other information for your reference, we recommend you post
>different incidents in different threads to keep the thread clean. In doing
>so, it will ensure your issues are resolved in a timely manner.
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>check http://support.microsoft.com for regional support phone numbers.
>
>Any input or comments in this thread are highly appreciated.
>================================================= =====
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>From: David Thielen <>
>>Subject: Re: Outlook messages going un-bold
>>Date: Tue, 04 Oct 2005 07:36:11 -0600
>>Reply-To:
>>Message-ID: <>
>>References: <>
><>
><>
><>
>>X-Newsreader: Forte Agent 2.0/32.652
>>MIME-Version: 1.0
>>Content-Type: text/plain; charset=us-ascii
>>Content-Transfer-Encoding: 7bit
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: vc4-2-0-321a.dsl.netrack.net 199.45.247.98
>>Lines: 1
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:158558
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Hi;
>>
>>I wasn't clear in my previous post - I still have the problem.
>>
>>If I turn the reading pane on, then it works fine. But if the reading
>>pane is off (I turn it off) then I have this problem.
>>
>>This morning I started Outlook and it downloaded all email that had
>>been collected over the night. All email to the MAPI address was
>>marked read and all email to the POP3 accounts was left unread.
>>
>>This has to have something to do with it being a MAPI account because
>>I never had this problem when all I had was POP3 accounts.
>>
>>Any ideas?
>>
>>thanks - dave
>>
>>
>>
>>On Mon, 03 Oct 2005 01:13:23 GMT, v-
>>("Nathan Liu [MSFT]") wrote:
>>
>>>Hi David,
>>>
>>>Thank you for posting back! I'm glad to hear that things are working
>>>correctly for you now. Please do not hesitate to post in this great
>>>newsgroup if you need any assistance in the future. I look forward to
>>>working with you again.
>>>
>>>Best regards,
>>>
>>>Nathan Liu (MSFT)
>>>Microsoft CSS Online Newsgroup Support
>>>Get Secure! - www.microsoft.com/security
>>
>>
>>david@at-at-
>>Windward Reports -- http://www.WindwardReports.com
>>Page 2 Stage -- http://www.Page2Stage.com
>>Enemy Nations -- http://www.EnemyNations.com
>>me -- http://dave.thielen.com
>>Barbie Science Fair -- http://www.BarbieScienceFair.info
>>(yes I have lots of links)
>>


david@at-at-
Windward Reports -- http://www.WindwardReports.com
Page 2 Stage -- http://www.Page2Stage.com
Enemy Nations -- http://www.EnemyNations.com
me -- http://dave.thielen.com
Barbie Science Fair -- http://www.BarbieScienceFair.info
(yes I have lots of links)

Hi Dave,

Thank you for your update.

I am sorry for the delayed response due to the weekend. Please understand
that the newsgroups are staffed weekdays by Microsoft Support professionals
to answer your systems and applications questions. Your understanding is
greatly appreciated!

I have checked my email, and found the email.png attachments in the your
email (2005-10-8 1:36). Considering the current condition, please refer to
the following information:

1. Click Start, go to Settings -> Control Panel, double-click Mail, in the
dialog box, click E-mail Accounts, select "View or change existing e-mail
accounts" and click Next, make a screen shot of the E-mail Accounts page.

2. Please help me re-confirm if the Exchange user account and other two
POP3 user accounts are respective different account.

3. As you mentioned, if you delete 2 POP3 accounts and then it works
correctly, let's configure the 2 POP3 accounts in the Outlook Express, and
then check if the issue can be reproduced.

4. If the issue persists, please perform the following steps to check if
this issue can be resolved:

Test 1: Clean View
==============
It may happen if the Outlook views are corrupted, if this is the case, we
may reset the views by the following steps:
- Close Outlook.
- Click Start, click Run, type "Outlook.exe /CleanViews" (without quotation
mark) and press Enter.
Note: The command will delete custom view and reset to Outlook default view.

Test 2: Repair MAPI
===============
- Quit all programs.
- Rename the Mapi32.dll file in the C:\Windows\System32 folder to
"Mapi32.old" (without quotation marks).
- Locate the Fixmapi.exe file in the C:\Windows\System32 folder, and then
double-click "Fixmapi.exe" to run the program.
- Restart your computer.

Test 3: Clean Outlook Cache
=====================
If the problem persists, please try to clean cache on the client side to
see if it helps:
Search for the following four files and rename them by changing the file
extension from ".dat" to ".old":
- outcmd.dat,
- extend.dat,
- frmcache.dat,
- views.dat.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
================================================== ====
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.