PA Bear, cannot excess file?

Had a few days of computer working great.
Windows error report.
Cannot excess the file:
C:\WINNT\system32\shell32.dll
Microsoft gave solutions to try.
I ran check disk. It gave to options I checked both of them.
It had 5 stages on the 4th, Five different times it said windows replaced
bad cluster file. It had five different file #'s.
on stage 5 it froze up at 7% complete.
This morning computer wouldn't come on.
A window came up that gave me several options.
One was start up in safe mode.
I chose the one that said something like, last working configuration.
It took forever to come on.
I truly think my computer is fixing to crash.
I'm afraid to turn it off again!!
I'm a novice at all of this so be simple!
Thanks in Advance.
Cynthia

Windows version?

How does your problem related to Windows Update? Is the machine fully
patched at Window Update?

What were the solutions MS gave you? Have you followed-up on your Support
Incident to say you're still having problems?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


rchudson70 wrote:
> Had a few days of computer working great.
> Windows error report.
> Cannot excess the file:
> C:\WINNT\system32\shell32.dll
> Microsoft gave solutions to try.
> I ran check disk. It gave to options I checked both of them.
> It had 5 stages on the 4th, Five different times it said windows replaced
> bad cluster file. It had five different file #'s.
> on stage 5 it froze up at 7% complete.
> This morning computer wouldn't come on.
> A window came up that gave me several options.
> One was start up in safe mode.
> I chose the one that said something like, last working configuration.
> It took forever to come on.
> I truly think my computer is fixing to crash.
> I'm afraid to turn it off again!!
> I'm a novice at all of this so be simple!
> Thanks in Advance.
> Cynthia
>

Windows XP Sp2
I may have posted this is the wrong place.
I'm new at this.
No updates in the last couple of days.
On 7/14/07 had bad experience you
helped me with don't know if this is still part of that
or not. All the updates I've had lately have caused
me serious problems. My computer hasn't been
back to normal.
This is where the error
report sent me.
http://wer.microsoft.com/responses/R...2738db03a#here
I haven't made an incident report lately.
Thanks for you time!!









"PA Bear" wrote:

> Windows version?
>
> How does your problem related to Windows Update? Is the machine fully
> patched at Window Update?
>
> What were the solutions MS gave you? Have you followed-up on your Support
> Incident to say you're still having problems?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> rchudson70 wrote:
> > Had a few days of computer working great.
> > Windows error report.
> > Cannot excess the file:
> > C:\WINNT\system32\shell32.dll
> > Microsoft gave solutions to try.
> > I ran check disk. It gave to options I checked both of them.
> > It had 5 stages on the 4th, Five different times it said windows replaced
> > bad cluster file. It had five different file #'s.
> > on stage 5 it froze up at 7% complete.
> > This morning computer wouldn't come on.
> > A window came up that gave me several options.
> > One was start up in safe mode.
> > I chose the one that said something like, last working configuration.
> > It took forever to come on.
> > I truly think my computer is fixing to crash.
> > I'm afraid to turn it off again!!
> > I'm a novice at all of this so be simple!
> > Thanks in Advance.
> > Cynthia
> >
>
>

> On 7/14/07 had bad experience you
> helped me with don't know if this is still part of that
> or not. All the updates I've had lately have caused
> me serious problems

According to your last reply in the thread
http://groups.google.com/group/micro...6e0ee9f2efa5aa,
you finally & successfully installed the Jul-07 updates, Cynthia.

> ...This is where the error report sent me.

OK, so you were not referring to a free Support Incident after all.

If you feel that one or more of the Jul-07 updates are causing your
problem(s), I'd recommend opening a free Support Incident. Make absolutely
certain that you tell them that you think one or more of the updates are
causing the problem(s) and state which updates you installed (refer to them
by KB number).

Start a free Windows Update support incident request
https://support.microsoft.com/oas/de...spx?gprid=6527

Otherwise, I'd recommend beginning a new thread about your problem(s) in
WinXP General newsgroup:

On the web:
http://www.microsoft.com/communities...dowsxp.general

In your newsreader:
news://msnews.microsoft.com/microsof...dowsxp.general
--
~PA Bear

rchudson70 wrote:
> Windows XP Sp2
> I may have posted this is the wrong place.
> I'm new at this.
> No updates in the last couple of days.
> On 7/14/07 had bad experience you
> helped me with don't know if this is still part of that
> or not. All the updates I've had lately have caused
> me serious problems. My computer hasn't been
> back to normal.
> This is where the error
> report sent me.
> http://wer.microsoft.com/responses/R...2738db03a#here
> I haven't made an incident report lately.
> Thanks for you time!!
>
> "PA Bear" wrote:
>> Windows version?
>>
>> How does your problem related to Windows Update? Is the machine fully
>> patched at Window Update?
>>
>> What were the solutions MS gave you? Have you followed-up on your
>> Support
>> Incident to say you're still having problems?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>> rchudson70 wrote:
>>> Had a few days of computer working great.
>>> Windows error report.
>>> Cannot excess the file:
>>> C:\WINNT\system32\shell32.dll
>>> Microsoft gave solutions to try.
>>> I ran check disk. It gave to options I checked both of them.
>>> It had 5 stages on the 4th, Five different times it said windows
>>> replaced
>>> bad cluster file. It had five different file #'s.
>>> on stage 5 it froze up at 7% complete.
>>> This morning computer wouldn't come on.
>>> A window came up that gave me several options.
>>> One was start up in safe mode.
>>> I chose the one that said something like, last working configuration.
>>> It took forever to come on.
>>> I truly think my computer is fixing to crash.
>>> I'm afraid to turn it off again!!
>>> I'm a novice at all of this so be simple!
>>> Thanks in Advance.
>>> Cynthia
>>>