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Rick Rogers
Guest
Posts: n/a
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Hi,
Sorry, been away on a business trip. I did get the file and as you surmised it was empty, no information. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Sugar" <> wrote in message news:8373A3AB-2C26-4B78-B2EA-... >I sent the poqexec.log file but it had nothing init (I think) cuz it would > not let me open it up and also i sent you the list of my antivirus > programs > and I tried to shut them off but I think i may have deleated them as they > don`t work now. Sugar > > "Rick Rogers" wrote: > >> Ok, can you now send me the poqexec.log, same conditions as with the >> memory >> dump. >> >> Also, what Antivirus program do you have installed? >> >> -- >> Best of Luck, >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> http://mvp.support.microsoft.com/ >> Windows help - www.rickrogers.org >> My thoughts http://rick-mvp.blogspot.com >> >> "Sugar" <> wrote in message >> news:9D2576DB-0366-4095-A180-... >> > OK I uncompressed the DRVSTORE in System32 I had also deleated my >> > browsing >> > history but that is gone now. >> > >> > "Rick Rogers" wrote: >> > >> >> Hi, >> >> >> >> Start by undoing the compression. Trying things hit & miss is very >> >> unlikey >> >> to resolve the problem, but let's start by undoing whatever you've >> >> done >> >> so >> >> far. >> >> >> >> -- >> >> Best of Luck, >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> http://mvp.support.microsoft.com/ >> >> Windows help - www.rickrogers.org >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> "Sugar" <> wrote in message >> >> news:AF285592-FDF7-4471-BB7A-... >> >> > Yes I found my way into the advanced properties and it said I could >> >> > free >> >> > up >> >> > space to compress zip something and yes I did. I have tried to open >> >> > folders >> >> > in most of everything but it won`t let me open anything I have tried >> >> > browsing >> >> > other applications even media center but I still cannot open >> >> > anything, >> >> > I >> >> > believe I may have compressed this in the last day or two as I have >> >> > been >> >> > trying anything and everything to stop this blue screen. >> >> > "Rick Rogers" wrote: >> >> > >> >> >> Hi, >> >> >> >> >> >> The blue color indicates they are compressed - did you somehow >> >> >> manage >> >> >> to >> >> >> do >> >> >> this from the Windows system folder advanced properties? They are >> >> >> not >> >> >> normally compressed, or is it just files within that folder? >> >> >> >> >> >> Have you opened the log file to see what information it may >> >> >> contain? >> >> >> >> >> >> -- >> >> >> Best of Luck, >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> http://mvp.support.microsoft.com/ >> >> >> Windows help - www.rickrogers.org >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> "Sugar" <> wrote in message >> >> >> news:AC546EF5-4697-4811-814A-... >> >> >> >I finally can look in C: and in Windows>System32>DRVSTORE all the >> >> >> >letters >> >> >> > are in blue print and not black like the rest of the files, why >> >> >> > is >> >> >> > this >> >> >> > in >> >> >> > blue? does this mean anything? also in C:Windows>Temp there has >> >> >> > got >> >> >> > to >> >> >> > be >> >> >> > a >> >> >> > bizillion files and most with nothing in them or 0kb ; also in my >> >> >> > problem >> >> >> > report for windows it says Module Installer and files that help >> >> >> > describe >> >> >> > the >> >> >> > problem are poqexec.Log and I found this in C:Windows>winsxs and >> >> >> > it >> >> >> > says >> >> >> > the >> >> >> > files are empty and I could not delete this file. I really really >> >> >> > hope >> >> >> > something in here helps. thanx Sug >> >> >> > "Rick Rogers" wrote: >> >> >> > >> >> >> >> Ok, I didn't connect that email with you. The event record >> >> >> >> doesn't >> >> >> >> help. >> >> >> >> >> >> >> >> -- >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> "Sugar" <> wrote in message >> >> >> >> news:3E2966C7-040D-456A-9968-... >> >> >> >> >I sent the mini-dump on 10-14 and your reply was content >> >> >> >> >non-specific >> >> >> >> >w/Ref. >> >> >> >> > to Kernel file (ntkrnlpa exe.) I did more checking and don`t >> >> >> >> > know >> >> >> >> > how >> >> >> >> > I >> >> >> >> > did >> >> >> >> > it but I came up with a Summary Page evvent; Source:WerSvc >> >> >> >> > Event >> >> >> >> > id:5007 >> >> >> >> > Level: Error Keyword : Classic I don`t know if this is >> >> >> >> > involved >> >> >> >> > too >> >> >> >> > but I >> >> >> >> > found it somewhere on the computer. >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> > >> >> >> >> >> Have you sent the minidump file yet? I've not seen it. >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> >> >> "Sugar" <> wrote in message >> >> >> >> >> news:AE0ED503-99FE-4D7F-B880-... >> >> >> >> >> >I stopped my anti-virus,phishing filter,spam filter, and >> >> >> >> >> >almost >> >> >> >> >> >everything >> >> >> >> >> > else connected in that area and still to no avial-Blue >> >> >> >> >> > Screen >> >> >> >> >> > after >> >> >> >> >> > a >> >> >> >> >> > hour >> >> >> >> >> > or >> >> >> >> >> > two. >> >> >> >> >> > >> >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> >> > >> >> >> >> >> >> Hi, >> >> >> >> >> >> >> >> >> >> >> >> Not all BIOS' will have the option, it's dependent on >> >> >> >> >> >> manufacturer. >> >> >> >> >> >> OEMs >> >> >> >> >> >> in >> >> >> >> >> >> particular modify the instruction set to limit alteration >> >> >> >> >> >> by >> >> >> >> >> >> the >> >> >> >> >> >> end >> >> >> >> >> >> user. >> >> >> >> >> >> The error, as stated with the originator of this thread, >> >> >> >> >> >> is a >> >> >> >> >> >> driver >> >> >> >> >> >> issue. >> >> >> >> >> >> Check the event viewer to see if a module is listed as >> >> >> >> >> >> being >> >> >> >> >> >> involved. >> >> >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> >> >> >> >> "radakaiman" <> wrote >> >> >> >> >> >> in >> >> >> >> >> >> message >> >> >> >> >> >> news:CAC0A251-8686-459E-8A16-... >> >> >> >> >> >> > I'm getting the same type of error... >> >> >> >> >> >> > >> >> >> >> >> >> > page fault in nonpaged area >> >> >> >> >> >> > Problem signature: >> >> >> >> >> >> > Problem Event Name: BlueScreen >> >> >> >> >> >> > OS Version: 6.0.6000.2.0.0.768.3 >> >> >> >> >> >> > Locale ID: 1033 >> >> >> >> >> >> > Additional information about the problem: >> >> >> >> >> >> > BCCode: 50 >> >> >> >> >> >> > BCP1: F524D880 >> >> >> >> >> >> > BCP2: 00000000 >> >> >> >> >> >> > BCP3: 81CE7527 >> >> >> >> >> >> > BCP4: 00000002 >> >> >> >> >> >> > OS Version: 6_0_6000 >> >> >> >> >> >> > Service Pack: 0_0 >> >> >> >> >> >> > Product: 768_1 >> >> >> >> >> >> > >> >> >> >> >> >> > I don't have an option to disable rom shadowing in my >> >> >> >> >> >> > bios? >> >> >> >> >> >> > Any thoughts , possible a program i have installed? >> >> >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> >> >> > >> >> >> >> >> >> >> Hi Sugar, >> >> >> >> >> >> >> >> >> >> >> >> >> >> Click start, type "Windows Explorer". Right click the >> >> >> >> >> >> >> entry >> >> >> >> >> >> >> that >> >> >> >> >> >> >> appears >> >> >> >> >> >> >> in >> >> >> >> >> >> >> the start menu and select 'run as administrator'. Click >> >> >> >> >> >> >> continue >> >> >> >> >> >> >> at >> >> >> >> >> >> >> the >> >> >> >> >> >> >> UAC >> >> >> >> >> >> >> prompt. Click in the address bar of Windows Explorer, >> >> >> >> >> >> >> then >> >> >> >> >> >> >> type >> >> >> >> >> >> >> "C:\Windows\minidump" and hit <enter>. You should see a >> >> >> >> >> >> >> collection >> >> >> >> >> >> >> of >> >> >> >> >> >> >> files >> >> >> >> >> >> >> that start with "minixxxxxx-xx" where the x's are the >> >> >> >> >> >> >> creation >> >> >> >> >> >> >> date >> >> >> >> >> >> >> of >> >> >> >> >> >> >> the >> >> >> >> >> >> >> file. I need you to send the one that is dated most >> >> >> >> >> >> >> recently >> >> >> >> >> >> >> (just >> >> >> >> >> >> >> right >> >> >> >> >> >> >> click it and use 'send to/email'). >> >> >> >> >> >> >> >> >> >> >> >> >> >> If you cannot see the files I am referring to, click >> >> >> >> >> >> >> start >> >> >> >> >> >> >> and >> >> >> >> >> >> >> type >> >> >> >> >> >> >> 'control >> >> >> >> >> >> >> folders' and hit <enter>. On the second (view) tab >> >> >> >> >> >> >> there >> >> >> >> >> >> >> are >> >> >> >> >> >> >> a >> >> >> >> >> >> >> number >> >> >> >> >> >> >> of >> >> >> >> >> >> >> options to check and uncheck. Click the line to "show >> >> >> >> >> >> >> hidden >> >> >> >> >> >> >> files >> >> >> >> >> >> >> and >> >> >> >> >> >> >> folders", and uncheck the box that hides operating >> >> >> >> >> >> >> system >> >> >> >> >> >> >> files. >> >> >> >> >> >> >> Then >> >> >> >> >> >> >> go >> >> >> >> >> >> >> back and repeat the steps above. >> >> >> >> >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> >> >> >> >> >> >> "Sugar" <> wrote in >> >> >> >> >> >> >> message >> >> >> >> >> >> >> news:AE12F268-5274-4C8A-854B-... >> >> >> >> >> >> >> >I have no ideal what look under C:/ windows/minidump >> >> >> >> >> >> >> >means! >> >> >> >> >> >> >> >But >> >> >> >> >> >> >> >when >> >> >> >> >> >> >> >this >> >> >> >> >> >> >> > computer blue screens I go to Problem Reporting in my >> >> >> >> >> >> >> > control >> >> >> >> >> >> >> > panel >> >> >> >> >> >> >> > and >> >> >> >> >> >> >> > it >> >> >> >> >> >> >> > shows Windows Modules >> >> >> >> >> >> >> > Inst...WINDOWS-WCP-OTHER-FAILU... >> >> >> >> >> >> >> > AND >> >> >> >> >> >> >> > WHEN >> >> >> >> >> >> >> > i >> >> >> >> >> >> >> > VIEW >> >> >> >> >> >> >> > THE >> >> >> >> >> >> >> > PROBLEM IT SAYS Windows Module Installer Os >> >> >> >> >> >> >> > version:6.0.6000 >> >> >> >> >> >> >> > File:Base/xml/udom_microdom.cpp >> >> >> >> >> >> >> > Function:RTlcreatemicrodon >> >> >> >> >> >> >> > Line:4493 Status:c000a083 >> >> >> >> >> >> >> > OSVersion:6.0.6000.2.0.0.768.3 >> >> >> >> >> >> >> > Local >> >> >> >> >> >> >> > ID:1033 Files that help describe the problem >> >> >> >> >> >> >> > poqexec.log >> >> >> >> >> >> >> > Cbs.log Memory.hdmp Minidump.mdmp I hope >> >> >> >> >> >> >> > this >> >> >> >> >> >> >> > is >> >> >> >> >> >> >> > what >> >> >> >> >> >> >> > you >> >> >> >> >> >> >> > need >> >> >> >> >> >> >> > because most of the last reply I didnot and do not >> >> >> >> >> >> >> > know >> >> >> >> >> >> >> > what >> >> >> >> >> >> >> > you >> >> >> >> >> >> >> > are >> >> >> >> >> >> >> > asking >> >> >> >> >> >> >> > for. Sugar >> >> >> >> >> >> >> > >> >> >> >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> >> >> >> > >> >> >> >> >> >> >> >> Hi, >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> There's always hope. Look under C:\Windows\minidump >> >> >> >> >> >> >> >> for >> >> >> >> >> >> >> >> the >> >> >> >> >> >> >> >> most >> >> >> >> >> >> >> >> recently |
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Rick Rogers
Guest
Posts: n/a
|
You might try uninstalling the AVG and antispyware application for the
moment. To be honest with you, at this point I would be putting it on my workbench for more formal scanning from outside the OS using a tool like BartPE and memory diagnostics. Whatever is corrupting your system is masking itself sufficiently to make detection difficult when working from within Windows. Just for s&g, download and run HiJackThis from http://www.spywareinfo.com/~merijn/programs.php and right click the file, choose 'run as administrator'. It will create another log file. Please send this to me. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Sugar" <> wrote in message news:8373A3AB-2C26-4B78-B2EA-... >I sent the poqexec.log file but it had nothing init (I think) cuz it would > not let me open it up and also i sent you the list of my antivirus > programs > and I tried to shut them off but I think i may have deleated them as they > don`t work now. Sugar > > "Rick Rogers" wrote: > >> Ok, can you now send me the poqexec.log, same conditions as with the >> memory >> dump. >> >> Also, what Antivirus program do you have installed? >> >> -- >> Best of Luck, >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> http://mvp.support.microsoft.com/ >> Windows help - www.rickrogers.org >> My thoughts http://rick-mvp.blogspot.com >> >> "Sugar" <> wrote in message >> news:9D2576DB-0366-4095-A180-... >> > OK I uncompressed the DRVSTORE in System32 I had also deleated my >> > browsing >> > history but that is gone now. >> > >> > "Rick Rogers" wrote: >> > >> >> Hi, >> >> >> >> Start by undoing the compression. Trying things hit & miss is very >> >> unlikey >> >> to resolve the problem, but let's start by undoing whatever you've >> >> done >> >> so >> >> far. >> >> >> >> -- >> >> Best of Luck, >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> http://mvp.support.microsoft.com/ >> >> Windows help - www.rickrogers.org >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> "Sugar" <> wrote in message >> >> news:AF285592-FDF7-4471-BB7A-... >> >> > Yes I found my way into the advanced properties and it said I could >> >> > free >> >> > up >> >> > space to compress zip something and yes I did. I have tried to open >> >> > folders >> >> > in most of everything but it won`t let me open anything I have tried >> >> > browsing >> >> > other applications even media center but I still cannot open >> >> > anything, >> >> > I >> >> > believe I may have compressed this in the last day or two as I have >> >> > been >> >> > trying anything and everything to stop this blue screen. >> >> > "Rick Rogers" wrote: >> >> > >> >> >> Hi, >> >> >> >> >> >> The blue color indicates they are compressed - did you somehow >> >> >> manage >> >> >> to >> >> >> do >> >> >> this from the Windows system folder advanced properties? They are >> >> >> not >> >> >> normally compressed, or is it just files within that folder? >> >> >> >> >> >> Have you opened the log file to see what information it may >> >> >> contain? >> >> >> >> >> >> -- >> >> >> Best of Luck, >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> http://mvp.support.microsoft.com/ >> >> >> Windows help - www.rickrogers.org >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> "Sugar" <> wrote in message >> >> >> news:AC546EF5-4697-4811-814A-... >> >> >> >I finally can look in C: and in Windows>System32>DRVSTORE all the >> >> >> >letters >> >> >> > are in blue print and not black like the rest of the files, why >> >> >> > is >> >> >> > this >> >> >> > in >> >> >> > blue? does this mean anything? also in C:Windows>Temp there has >> >> >> > got >> >> >> > to >> >> >> > be >> >> >> > a >> >> >> > bizillion files and most with nothing in them or 0kb ; also in my >> >> >> > problem >> >> >> > report for windows it says Module Installer and files that help >> >> >> > describe >> >> >> > the >> >> >> > problem are poqexec.Log and I found this in C:Windows>winsxs and >> >> >> > it >> >> >> > says >> >> >> > the >> >> >> > files are empty and I could not delete this file. I really really >> >> >> > hope >> >> >> > something in here helps. thanx Sug >> >> >> > "Rick Rogers" wrote: >> >> >> > >> >> >> >> Ok, I didn't connect that email with you. The event record >> >> >> >> doesn't >> >> >> >> help. >> >> >> >> >> >> >> >> -- >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> "Sugar" <> wrote in message >> >> >> >> news:3E2966C7-040D-456A-9968-... >> >> >> >> >I sent the mini-dump on 10-14 and your reply was content >> >> >> >> >non-specific >> >> >> >> >w/Ref. >> >> >> >> > to Kernel file (ntkrnlpa exe.) I did more checking and don`t >> >> >> >> > know >> >> >> >> > how >> >> >> >> > I >> >> >> >> > did >> >> >> >> > it but I came up with a Summary Page evvent; Source:WerSvc >> >> >> >> > Event >> >> >> >> > id:5007 >> >> >> >> > Level: Error Keyword : Classic I don`t know if this is >> >> >> >> > involved >> >> >> >> > too >> >> >> >> > but I >> >> >> >> > found it somewhere on the computer. >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> > >> >> >> >> >> Have you sent the minidump file yet? I've not seen it. >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> >> >> "Sugar" <> wrote in message >> >> >> >> >> news:AE0ED503-99FE-4D7F-B880-... >> >> >> >> >> >I stopped my anti-virus,phishing filter,spam filter, and >> >> >> >> >> >almost >> >> >> >> >> >everything >> >> >> >> >> > else connected in that area and still to no avial-Blue >> >> >> >> >> > Screen >> >> >> >> >> > after >> >> >> >> >> > a >> >> >> >> >> > hour >> >> >> >> >> > or >> >> >> >> >> > two. >> >> >> >> >> > >> >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> >> > >> >> >> >> >> >> Hi, >> >> >> >> >> >> >> >> >> >> >> >> Not all BIOS' will have the option, it's dependent on >> >> >> >> >> >> manufacturer. >> >> >> >> >> >> OEMs >> >> >> >> >> >> in >> >> >> >> >> >> particular modify the instruction set to limit alteration >> >> >> >> >> >> by >> >> >> >> >> >> the >> >> >> >> >> >> end >> >> >> >> >> >> user. >> >> >> >> >> >> The error, as stated with the originator of this thread, >> >> >> >> >> >> is a >> >> >> >> >> >> driver >> >> >> >> >> >> issue. >> >> >> >> >> >> Check the event viewer to see if a module is listed as >> >> >> >> >> >> being >> >> >> >> >> >> involved. >> >> >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> >> >> >> >> "radakaiman" <> wrote >> >> >> >> >> >> in >> >> >> >> >> >> message >> >> >> >> >> >> news:CAC0A251-8686-459E-8A16-... >> >> >> >> >> >> > I'm getting the same type of error... >> >> >> >> >> >> > >> >> >> >> >> >> > page fault in nonpaged area >> >> >> >> >> >> > Problem signature: >> >> >> >> >> >> > Problem Event Name: BlueScreen >> >> >> >> >> >> > OS Version: 6.0.6000.2.0.0.768.3 >> >> >> >> >> >> > Locale ID: 1033 >> >> >> >> >> >> > Additional information about the problem: >> >> >> >> >> >> > BCCode: 50 >> >> >> >> >> >> > BCP1: F524D880 >> >> >> >> >> >> > BCP2: 00000000 >> >> >> >> >> >> > BCP3: 81CE7527 >> >> >> >> >> >> > BCP4: 00000002 >> >> >> >> >> >> > OS Version: 6_0_6000 >> >> >> >> >> >> > Service Pack: 0_0 >> >> >> >> >> >> > Product: 768_1 >> >> >> >> >> >> > >> >> >> >> >> >> > I don't have an option to disable rom shadowing in my >> >> >> >> >> >> > bios? >> >> >> >> >> >> > Any thoughts , possible a program i have installed? >> >> >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> >> >> > >> >> >> >> >> >> >> Hi Sugar, >> >> >> >> >> >> >> >> >> >> >> >> >> >> Click start, type "Windows Explorer". Right click the >> >> >> >> >> >> >> entry >> >> >> >> >> >> >> that >> >> >> >> >> >> >> appears >> >> >> >> >> >> >> in >> >> >> >> >> >> >> the start menu and select 'run as administrator'. Click >> >> >> >> >> >> >> continue >> >> >> >> >> >> >> at >> >> >> >> >> >> >> the >> >> >> >> >> >> >> UAC >> >> >> >> >> >> >> prompt. Click in the address bar of Windows Explorer, >> >> >> >> >> >> >> then >> >> >> >> >> >> >> type >> >> >> >> >> >> >> "C:\Windows\minidump" and hit <enter>. You should see a >> >> >> >> >> >> >> collection >> >> >> >> >> >> >> of >> >> >> >> >> >> >> files >> >> >> >> >> >> >> that start with "minixxxxxx-xx" where the x's are the >> >> >> >> >> >> >> creation >> >> >> >> >> >> >> date >> >> >> >> >> >> >> of >> >> >> >> >> >> >> the >> >> >> >> >> >> >> file. I need you to send the one that is dated most >> >> >> >> >> >> >> recently >> >> >> >> >> >> >> (just >> >> >> >> >> >> >> right >> >> >> >> >> >> >> click it and use 'send to/email'). >> >> >> >> >> >> >> >> >> >> >> >> >> >> If you cannot see the files I am referring to, click >> >> >> >> >> >> >> start >> >> >> >> >> >> >> and >> >> >> >> >> >> >> type >> >> >> >> >> >> >> 'control >> >> >> >> >> >> >> folders' and hit <enter>. On the second (view) tab >> >> >> >> >> >> >> there >> >> >> >> >> >> >> are >> >> >> >> >> >> >> a >> >> >> >> >> >> >> number >> >> >> >> >> >> >> of >> >> >> >> >> >> >> options to check and uncheck. Click the line to "show >> >> >> >> >> >> >> hidden >> >> >> >> >> >> >> files >> >> >> >> >> >> >> and >> >> >> >> >> >> >> folders", and uncheck the box that hides operating >> >> >> >> >> >> >> system >> >> >> >> >> >> >> files. >> >> >> >> >> >> >> Then >> >> >> >> >> >> >> go >> >> >> >> >> >> >> back and repeat the steps above. >> >> >> >> >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> >> >> >> >> >> >> "Sugar" <> wrote in >> >> >> >> >> >> >> message >> >> >> >> >> >> >> news:AE12F268-5274-4C8A-854B-... >> >> >> >> >> >> >> >I have no ideal what look under C:/ windows/minidump >> >> >> >> >> >> >> >means! >> >> >> >> >> >> >> >But >> >> >> >> >> >> >> >when >> >> >> >> >> >> >> >this >> >> >> >> >> >> >> > computer blue screens I go to Problem Reporting in my >> >> >> >> >> >> >> > control >> >> >> >> >> >> >> > panel >> >> >> >> >> >> >> > and >> >> >> >> >> >> >> > it >> >> >> >> >> >> >> > shows Windows Modules >> >> >> >> >> >> >> > Inst...WINDOWS-WCP-OTHER-FAILU... >> >> >> >> >> >> >> > AND >> >> >> >> >> >> >> > WHEN >> >> >> >> >> >> >> > i >> >> >> >> >> >> >> > VIEW >> >> >> >> >> >> >> > THE >> >> >> >> >> >> >> > PROBLEM IT SAYS Windows Module Installer Os >> >> >> >> >> >> >> > version:6.0.6000 >> >> >> >> >> >> >> > File:Base/xml/udom_microdom.cpp >> >> >> >> >> >> >> > Function:RTlcreatemicrodon >> >> >> >> >> >> >> > Line:4493 Status:c000a083 >> >> >> >> >> >> >> > OSVersion:6.0.6000.2.0.0.768.3 >> >> >> >> >> >> >> > Local >> >> >> >> >> >> >> > ID:1033 Files that help describe the problem >> >> >> >> >> >> >> > poqexec.log >> >> >> >> >> >> >> > Cbs.log Memory.hdmp Minidump.mdmp I hope >> >> >> >> >> >> >> > this >> >> >> >> >> >> >> > is >> >> >> >> >> >> >> > what >> >> >> >> >> >> >> > you >> >> >> >> >> >> >> > need >> >> >> >> >> >> >> > because most of the last reply I didnot and do not >> >> >> >> >> >> >> > know >> >> >> >> >> >> >> > what >> >> >> >> >> >> >> > you >> >> >> >> >> >> >> > are >> >> >> >> >> >> >> > asking >> >> >> >> >> >> >> > for. Sugar >> >> >> >> >> >> >> > >> >> >> >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> >> >> >> > >> >> >> >> >> >> >> >> Hi, >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> There's always hope. Look under C:\Windows\minidump >> >> >> >> >> >> >> >> for >> >> >> >> >> >> >> >> the >> >> >> >> >> >> >> >> most >> >> >> >> >> >> >> >> recently |
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