Hi,
In general it takes at least two e-mails to get anything out of the ordinary done. Unless it
has changed recently, the "rule" is that they aren't allowed to customize their initial
response to your mail (only cookie cutter answers) but can do so on the first reply from you
and actually take the necessary action.
--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog:
http://www.messengergeek.com
Messenger Resources:
http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--
"PA-Woodchuck" <Insert e-mail address here!> wrote in message
news:...
> MAX, got back but didn't offer any solution. The problem... can't login because the wife
> forgot the password and can't reset the password because the orignal e-mail address isn't
> active anymore. Now waiting for MAX's help again!
>
>
> "Jonathan Kay [MVP]" <> wrote in message
> news:...
>> Hi,
>>
>> I've forgotten what the official timeframe should be, but generally I've heard from most
>> people that they get a response in less than a day.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "PA-Woodchuck" <Insert e-mail address here!> wrote in message
>> news:...
>>> Thanks, but how long does it take from support to respond to my concern?
>>>
>>>
>>> "Jonathan Kay [MVP]" <> wrote in message
>>> news:...
>>>> Greetings Chuck,
>>>>
>>>> Windows Live ID services can help with this:
>>>> https://support.live.com/default.aspx?productkey=wlid
>>>>
>>>> To get to the form choose any option from the FAQ on the left, then choose 'Get more
>>>> help' at
>>>> the bottom right, and then 'Get more support'.
>>>>
>>>> --
>>>> Jonathan Kay
>>>> Microsoft MVP - Windows Live Messenger
>>>> MSN Messenger/Windows Messenger
>>>> MessengerGeek Blog: http://www.messengergeek.com
>>>> Messenger Resources: http://messenger.jonathankay.com
>>>> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
>>>> --
>>>>
>>>>
>>>> "PA-Woodchuck" <Insert e-mail address here!> wrote in message
>>>> news:...
>>>>> The problem now is the wife doesn't remember her password! Password recovery
>>>>> wants to send the reset info to her old e-mail account which was deleted and nolonger
>>>>> active. Is
>>>>> there anyway around this other than setting up a new account?
>>>>>
>>>>> regards
>>>>
>>>>
>>>
>>
>
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