PC Monitor Software for Syncing Outlook with PDA

I upgraded my laptop to Vista from XP about six months ago. I previously had
installed a software program from Verizon (PC Monitor) while using XP. Once
I installed Vista it was no longer compatible. I have now uninstalled the
earlier XP version and downloaded and installed the Vista compatible version.
I get an error message that PC Monitor cannot load information for all my
users and to re-log in as administrator or the original user. Have tried
logging on as administrator and it still gives the same error message. My
laptop manufacturer says it's a problem with Vista and the registry and that
maybe Microsoft has a workaround, but they won't touch it.

Anyone have an idea how to fix this?

Unfortunately, if it's Verizon's software it's up to them to make it work
with Vista.

--
Richard G. Harper [MVP Shell/User]
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/


"Lincoln Ferris" <> wrote in message
news:80D3DCF9-9AA8-422B-83F0-...
>I upgraded my laptop to Vista from XP about six months ago. I previously
>had
> installed a software program from Verizon (PC Monitor) while using XP.
> Once
> I installed Vista it was no longer compatible. I have now uninstalled the
> earlier XP version and downloaded and installed the Vista compatible
> version.
> I get an error message that PC Monitor cannot load information for all my
> users and to re-log in as administrator or the original user. Have tried
> logging on as administrator and it still gives the same error message. My
> laptop manufacturer says it's a problem with Vista and the registry and
> that
> maybe Microsoft has a workaround, but they won't touch it.
>
> Anyone have an idea how to fix this?

The software is compatible and has been tested by Verizon. The problem is in
Vista and its inability to wipe out the old registry entries when the program
was removed using Control Panel's "add and remove programs."

Because those old registry entries linger, when the Vista-compatible
installation tries to boot up inside Vista, it still thinks that an
unauthorized user is trying to modify the program, even though I am logged in
as the administrator. I am hopeful that someone at Microsoft knows of a
work-around.

"Richard G. Harper" wrote:

> Unfortunately, if it's Verizon's software it's up to them to make it work
> with Vista.
>
> --
> Richard G. Harper [MVP Shell/User]
> * NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
> * PLEASE post all messages and replies in the newsgroups
> * The Website - http://rgharper.mvps.org/
>
>
> "Lincoln Ferris" <> wrote in message
> news:80D3DCF9-9AA8-422B-83F0-...
> >I upgraded my laptop to Vista from XP about six months ago. I previously
> >had
> > installed a software program from Verizon (PC Monitor) while using XP.
> > Once
> > I installed Vista it was no longer compatible. I have now uninstalled the
> > earlier XP version and downloaded and installed the Vista compatible
> > version.
> > I get an error message that PC Monitor cannot load information for all my
> > users and to re-log in as administrator or the original user. Have tried
> > logging on as administrator and it still gives the same error message. My
> > laptop manufacturer says it's a problem with Vista and the registry and
> > that
> > maybe Microsoft has a workaround, but they won't touch it.
> >
> > Anyone have an idea how to fix this?
>