PC will not boot to Windows

Hi,

I'm baffled. My PC will not boot to windows. The power starts OK, the
normal screens come up (Dell logo, a screen of text about BIOS, installed
disks, etc.), but when it gets to the point where Windows normally starts,
nothing happens the screen remains blank, except for a blinking cursor in the
upper left hand corner. From that point, nothing happens.

I think the problem began a couple weeks ago when a Symantec technician
remote controlled my PC and unistalled Live Update. I was instructed to
restart and reinstall, but it never came back.

I am able to boot from the "Reinstallation DVD" that came with the PC. I
have tried the various options from the repair menu, but the system doesn't
detect any problems. If I restart, use the F12 to boot from the DVD, and
don't "hit any key" when prompted, the PC boots to Windows normally. But I
haven't been able to get it to boot without the DVD for a couple weeks now.

The only other thing I've noted during this time is related to "iTunes". I
get a message after restarting that the "iTunes Helper Moidule has stopped
working" and that the program needs to close. If I do anything related to
iTunes, it fails, including just going to the Apple web site (then IE7
fails). Don't know if this last bit is related or not, but they started
around the same time.

Any ideas on next steps? How do I get the PC to boot to Windows?

Thanks,
Dan Nelson

Details on Repair Vista Options at this tutorial. The iTunes thing is
probably an Install/Uninstall issue, details at the second tutorial.

http://www.vistax64.com/tutorials/10...nce.html?ltr=R

http://www.vistax64.com/tutorials/87...ram-vista.html


"dn0460" wrote:

> Hi,
>
> I'm baffled. My PC will not boot to windows. The power starts OK, the
> normal screens come up (Dell logo, a screen of text about BIOS, installed
> disks, etc.), but when it gets to the point where Windows normally starts,
> nothing happens the screen remains blank, except for a blinking cursor in the
> upper left hand corner. From that point, nothing happens.
>
> I think the problem began a couple weeks ago when a Symantec technician
> remote controlled my PC and unistalled Live Update. I was instructed to
> restart and reinstall, but it never came back.
>
> I am able to boot from the "Reinstallation DVD" that came with the PC. I
> have tried the various options from the repair menu, but the system doesn't
> detect any problems. If I restart, use the F12 to boot from the DVD, and
> don't "hit any key" when prompted, the PC boots to Windows normally. But I
> haven't been able to get it to boot without the DVD for a couple weeks now.
>
> The only other thing I've noted during this time is related to "iTunes". I
> get a message after restarting that the "iTunes Helper Moidule has stopped
> working" and that the program needs to close. If I do anything related to
> iTunes, it fails, including just going to the Apple web site (then IE7
> fails). Don't know if this last bit is related or not, but they started
> around the same time.
>
> Any ideas on next steps? How do I get the PC to boot to Windows?
>
> Thanks,
> Dan Nelson

Another source for boot fixes is the following link.

http://tinyurl.com/3d4x2r


"uvbogden" wrote:

> Details on Repair Vista Options at this tutorial. The iTunes thing is
> probably an Install/Uninstall issue, details at the second tutorial.
>
> http://www.vistax64.com/tutorials/10...nce.html?ltr=R
>
> http://www.vistax64.com/tutorials/87...ram-vista.html
>
>
> "dn0460" wrote:
>
> > Hi,
> >
> > I'm baffled. My PC will not boot to windows. The power starts OK, the
> > normal screens come up (Dell logo, a screen of text about BIOS, installed
> > disks, etc.), but when it gets to the point where Windows normally starts,
> > nothing happens the screen remains blank, except for a blinking cursor in the
> > upper left hand corner. From that point, nothing happens.
> >
> > I think the problem began a couple weeks ago when a Symantec technician
> > remote controlled my PC and unistalled Live Update. I was instructed to
> > restart and reinstall, but it never came back.
> >
> > I am able to boot from the "Reinstallation DVD" that came with the PC. I
> > have tried the various options from the repair menu, but the system doesn't
> > detect any problems. If I restart, use the F12 to boot from the DVD, and
> > don't "hit any key" when prompted, the PC boots to Windows normally. But I
> > haven't been able to get it to boot without the DVD for a couple weeks now.
> >
> > The only other thing I've noted during this time is related to "iTunes". I
> > get a message after restarting that the "iTunes Helper Moidule has stopped
> > working" and that the program needs to close. If I do anything related to
> > iTunes, it fails, including just going to the Apple web site (then IE7
> > fails). Don't know if this last bit is related or not, but they started
> > around the same time.
> >
> > Any ideas on next steps? How do I get the PC to boot to Windows?
> >
> > Thanks,
> > Dan Nelson

On Sat, 10 Nov 2007 10:44:01 -0800, dn0460
<> wrote:

>Hi,
>
>I'm baffled. My PC will not boot to windows. The power starts OK, the
>normal screens come up (Dell logo, a screen of text about BIOS, installed
>disks, etc.), but when it gets to the point where Windows normally starts,
>nothing happens the screen remains blank, except for a blinking cursor in the
>upper left hand corner. From that point, nothing happens.
>
>I think the problem began a couple weeks ago when a Symantec technician
>remote controlled my PC and unistalled Live Update. I was instructed to
>restart and reinstall, but it never came back.
>
>I am able to boot from the "Reinstallation DVD" that came with the PC. I
>have tried the various options from the repair menu, but the system doesn't
>detect any problems. If I restart, use the F12 to boot from the DVD, and
>don't "hit any key" when prompted, the PC boots to Windows normally. But I
>haven't been able to get it to boot without the DVD for a couple weeks now.

The above suggests that there is more than one disk drive in the
computer, and the bios is booting from the wrong one. If so, use F12
to select the other disk drive to boot.

>
>The only other thing I've noted during this time is related to "iTunes". I
>get a message after restarting that the "iTunes Helper Moidule has stopped
>working" and that the program needs to close. If I do anything related to
>iTunes, it fails, including just going to the Apple web site (then IE7
>fails). Don't know if this last bit is related or not, but they started
>around the same time.
>
>Any ideas on next steps? How do I get the PC to boot to Windows?
>
>Thanks,
>Dan Nelson