pCOM.dll?

I have been using a survey application, Perseus Survey SOlutions Pro V6 on
Vista since installing Vista with no problems. Suddenly, the app refuses to
open beyond its splash screen. It's running just fine on another Vista
machine. The only error I can generate is when I run its repair utility and
this is what I get:

"Error 1904. Module C:\windows/system32\pCOM.dll failed to register.
HRESULT-2147220473. Contact your support personnel."

The folks at Perseus aren't to eager to roll up their sleeves because they
discontinued the app in April and will stop supporting it altogther at the
end of this month.

Any ideas?
--
David Kirk

Update: I have this advice from the developer. Of course, I don't know what
it means! Help??

"The error seems to indicate that there is a permissions issue with the
registry of the application. If you have an IT guy who can take a look at the
system and see if the app can be reinstalled with the local admin account
rather than as a separate account that might solve the problem."
--
David Kirk


"David Kirk" wrote:

> I have been using a survey application, Perseus Survey SOlutions Pro V6 on
> Vista since installing Vista with no problems. Suddenly, the app refuses to
> open beyond its splash screen. It's running just fine on another Vista
> machine. The only error I can generate is when I run its repair utility and
> this is what I get:
>
> "Error 1904. Module C:\windows/system32\pCOM.dll failed to register.
> HRESULT-2147220473. Contact your support personnel."
>
> The folks at Perseus aren't to eager to roll up their sleeves because they
> discontinued the app in April and will stop supporting it altogther at the
> end of this month.
>
> Any ideas?
> --
> David Kirk

Right click on the installation .exe, and select "Run as Administrator".

--
I Bleed Blue and Gold
GO BEARS!


"David Kirk" <> wrote in message
news:F6ECCBCD-4A98-4D29-9880-...
> Update: I have this advice from the developer. Of course, I don't know what
> it means! Help??
>
> "The error seems to indicate that there is a permissions issue with the
> registry of the application. If you have an IT guy who can take a look at the
> system and see if the app can be reinstalled with the local admin account
> rather than as a separate account that might solve the problem."
> --
> David Kirk
>
>
> "David Kirk" wrote:
>
>> I have been using a survey application, Perseus Survey SOlutions Pro V6 on
>> Vista since installing Vista with no problems. Suddenly, the app refuses to
>> open beyond its splash screen. It's running just fine on another Vista
>> machine. The only error I can generate is when I run its repair utility and
>> this is what I get:
>>
>> "Error 1904. Module C:\windows/system32\pCOM.dll failed to register.
>> HRESULT-2147220473. Contact your support personnel."
>>
>> The folks at Perseus aren't to eager to roll up their sleeves because they
>> discontinued the app in April and will stop supporting it altogther at the
>> end of this month.
>>
>> Any ideas?
>> --
>> David Kirk

Thanks, Cal. I was able to do the install as an admin but, alas and alack,
the app still doesn't start. I have another hint. I was experiencing
another Vista problem (Media Player not playing) and in another group I was
referred to KB article 929833, which describes a process for running sfc
/scannow to ID and repair system files that are causing problems. It also
generates a text file showing which files it could not repair; one of them is
"tcpmon.ini" of Microsoft-Windows-Printing. I wonder if that has anything
to do with this? The instructions for repairing broken files such as this
one (and I have a lit of at least 40) are very unclear to me. For example,
they require using the command prompt to "takedown" the offending file then
replace it with a "known good copy." The examples it gives of the command
line show everything located on drive E:, which strikes me as odd since most
people are configured to have Windows files on drive C. It makes me think
that I'm really missing something important. And I have no idea where to find
a known good copy.
--

Isn't Vista grand? Help!
David Kirk


"Cal Bear '66" wrote:

> Right click on the installation .exe, and select "Run as Administrator".
>
> --
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "David Kirk" <> wrote in message
> news:F6ECCBCD-4A98-4D29-9880-...
> > Update: I have this advice from the developer. Of course, I don't know what
> > it means! Help??
> >
> > "The error seems to indicate that there is a permissions issue with the
> > registry of the application. If you have an IT guy who can take a look at the
> > system and see if the app can be reinstalled with the local admin account
> > rather than as a separate account that might solve the problem."
> > --
> > David Kirk
> >
> >
> > "David Kirk" wrote:
> >
> >> I have been using a survey application, Perseus Survey SOlutions Pro V6 on
> >> Vista since installing Vista with no problems. Suddenly, the app refuses to
> >> open beyond its splash screen. It's running just fine on another Vista
> >> machine. The only error I can generate is when I run its repair utility and
> >> this is what I get:
> >>
> >> "Error 1904. Module C:\windows/system32\pCOM.dll failed to register.
> >> HRESULT-2147220473. Contact your support personnel."
> >>
> >> The folks at Perseus aren't to eager to roll up their sleeves because they
> >> discontinued the app in April and will stop supporting it altogther at the
> >> end of this month.
> >>
> >> Any ideas?
> >> --
> >> David Kirk
>
>

There is an extra copy here:
C:\Windows\winsxs\x86_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.0.6000.16386_none_d04 210aeaa5e863a

At least on my system, that is where it is.

If that helps. I have not used any of the takedown stuff, so perhaps someone
else can help you.

--
I Bleed Blue and Gold
GO BEARS!


"David Kirk" <> wrote in message
news:958A2E9E-7050-4FD3-A3EF-...
> Thanks, Cal. I was able to do the install as an admin but, alas and alack,
> the app still doesn't start. I have another hint. I was experiencing
> another Vista problem (Media Player not playing) and in another group I was
> referred to KB article 929833, which describes a process for running sfc
> /scannow to ID and repair system files that are causing problems. It also
> generates a text file showing which files it could not repair; one of them is
> "tcpmon.ini" of Microsoft-Windows-Printing. I wonder if that has anything
> to do with this? The instructions for repairing broken files such as this
> one (and I have a lit of at least 40) are very unclear to me. For example,
> they require using the command prompt to "takedown" the offending file then
> replace it with a "known good copy." The examples it gives of the command
> line show everything located on drive E:, which strikes me as odd since most
> people are configured to have Windows files on drive C. It makes me think
> that I'm really missing something important. And I have no idea where to find
> a known good copy.
> --
>
> Isn't Vista grand? Help!
> David Kirk
>
>
> "Cal Bear '66" wrote:
>
>> Right click on the installation .exe, and select "Run as Administrator".
>>
>> --
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "David Kirk" <> wrote in message
>> news:F6ECCBCD-4A98-4D29-9880-...
>> > Update: I have this advice from the developer. Of course, I don't know
>> > what
>> > it means! Help??
>> >
>> > "The error seems to indicate that there is a permissions issue with the
>> > registry of the application. If you have an IT guy who can take a look at
>> > the
>> > system and see if the app can be reinstalled with the local admin account
>> > rather than as a separate account that might solve the problem."
>> > --
>> > David Kirk
>> >
>> >
>> > "David Kirk" wrote:
>> >
>> >> I have been using a survey application, Perseus Survey SOlutions Pro V6 on
>> >> Vista since installing Vista with no problems. Suddenly, the app refuses
>> >> to
>> >> open beyond its splash screen. It's running just fine on another Vista
>> >> machine. The only error I can generate is when I run its repair utility
>> >> and
>> >> this is what I get:
>> >>
>> >> "Error 1904. Module C:\windows/system32\pCOM.dll failed to register.
>> >> HRESULT-2147220473. Contact your support personnel."
>> >>
>> >> The folks at Perseus aren't to eager to roll up their sleeves because they
>> >> discontinued the app in April and will stop supporting it altogther at the
>> >> end of this month.
>> >>
>> >> Any ideas?
>> >> --
>> >> David Kirk
>>
>>

Thanks. I'm afraid, though, that I'll have to wait for definitive device on
whether or not this dll has anything to do with my problem. I appreciate
your help!
--
David Kirk


"Cal Bear '66" wrote:

> There is an extra copy here:
> C:\Windows\winsxs\x86_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.0.6000.16386_none_d04 210aeaa5e863a
>
> At least on my system, that is where it is.
>
> If that helps. I have not used any of the takedown stuff, so perhaps someone
> else can help you.
>
> --
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "David Kirk" <> wrote in message
> news:958A2E9E-7050-4FD3-A3EF-...
> > Thanks, Cal. I was able to do the install as an admin but, alas and alack,
> > the app still doesn't start. I have another hint. I was experiencing
> > another Vista problem (Media Player not playing) and in another group I was
> > referred to KB article 929833, which describes a process for running sfc
> > /scannow to ID and repair system files that are causing problems. It also
> > generates a text file showing which files it could not repair; one of them is
> > "tcpmon.ini" of Microsoft-Windows-Printing. I wonder if that has anything
> > to do with this? The instructions for repairing broken files such as this
> > one (and I have a lit of at least 40) are very unclear to me. For example,
> > they require using the command prompt to "takedown" the offending file then
> > replace it with a "known good copy." The examples it gives of the command
> > line show everything located on drive E:, which strikes me as odd since most
> > people are configured to have Windows files on drive C. It makes me think
> > that I'm really missing something important. And I have no idea where to find
> > a known good copy.
> > --
> >
> > Isn't Vista grand? Help!
> > David Kirk
> >
> >
> > "Cal Bear '66" wrote:
> >
> >> Right click on the installation .exe, and select "Run as Administrator".
> >>
> >> --
> >> I Bleed Blue and Gold
> >> GO BEARS!
> >>
> >>
> >> "David Kirk" <> wrote in message
> >> news:F6ECCBCD-4A98-4D29-9880-...
> >> > Update: I have this advice from the developer. Of course, I don't know
> >> > what
> >> > it means! Help??
> >> >
> >> > "The error seems to indicate that there is a permissions issue with the
> >> > registry of the application. If you have an IT guy who can take a look at
> >> > the
> >> > system and see if the app can be reinstalled with the local admin account
> >> > rather than as a separate account that might solve the problem."
> >> > --
> >> > David Kirk
> >> >
> >> >
> >> > "David Kirk" wrote:
> >> >
> >> >> I have been using a survey application, Perseus Survey SOlutions Pro V6 on
> >> >> Vista since installing Vista with no problems. Suddenly, the app refuses
> >> >> to
> >> >> open beyond its splash screen. It's running just fine on another Vista
> >> >> machine. The only error I can generate is when I run its repair utility
> >> >> and
> >> >> this is what I get:
> >> >>
> >> >> "Error 1904. Module C:\windows/system32\pCOM.dll failed to register.
> >> >> HRESULT-2147220473. Contact your support personnel."
> >> >>
> >> >> The folks at Perseus aren't to eager to roll up their sleeves because they
> >> >> discontinued the app in April and will stop supporting it altogther at the
> >> >> end of this month.
> >> >>
> >> >> Any ideas?
> >> >> --
> >> >> David Kirk
> >>
> >>
>
>

Hi David,

The error 1904 is a well-known error message in Windows; it means that a COM
Component (usually a DLL) cannot be accessed via COM method calls.

In turn, this usually means the COM DLL has not been "registered" in the
Windows Registry (or was registered before, but has somehow lost its
registration).

As its name suggests "pCOM.DLL" is probably the core COM component for
Perseus. So, it fits this picture well. You need to register pCOM.DLL; then
(hopefully) everything will spring back into life.

To register pCOM.DLL, do this:

- go to Start menu, Accessories and find the Command Prompt icon;
- right-click and choose Run as Administrator from the context menu;
- enter administrator credentials or click OK, if propmted;
- you should now have a "C:\users\user>" command prompt window.
- change directory to the location of the pCOM.DLL file; eg if it is in
C:\windows\system32 you'd do:

C:\Users\User>cd \windows\system32
and press <enter>

- verify the file is in teh directory, with a dir command:

C:\Windows\System32>dir pCOM.dll

For example (using xwtpw32.DLL, coz I don't have pCOM.DLL, obviously):

C:\Windows\System32>dir xwtpw32.dll
Volume in drive C is System
Volume Serial Number is 7846-1538

Directory of C:\Windows\System32

02/11/2006 21:19 110,592 xwtpw32.dll
1 File(s) 110,592 bytes
0 Dir(s) 15,723,651,072 bytes free

C:\Windows\System32>
- now, use the "regsvr32" command to register the DLL:

C:\Windows\System32>regsvr32 pCOM.DLL
and press <enter>

You should receive a message that the file is now registered correctly. Try
starting the Perseus application normally. Hopefully it will work fine.

If you receive a message that the file is not registered, or if the file
does not exist, then we're back to square one. Let us know if you get to
that point, and we'll take it from there.

Hope this helps,
--
Andrew McLaren
amclar (at) optusnet dot com dot au

I keep geetting this when i install eEye Retina network scanner

Erro 1904 Module C:Windows\SysWOW64\CmboPls1.ocx failed to register.
HERSULT - 2147023898.

Ihave tried everthing i know and still nothing

--
dragoon3

dragoon3 wrote:
> I keep geetting this when i install eEye Retina network scanner
>
> Erro 1904 Module C:Windows\SysWOW64\CmboPls1.ocx failed to register.
> HERSULT - 2147023898.
>
> Ihave tried everthing i know and still nothing.
>
>

What does eEye Retina tech support say? They are the ones you should be
contacting regarding their software.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

They haven't said anything at all. I'am still waiting. It's been tw
week. tired of waitin

--
dragoon3