Philips DVD+-RW SDVD8820 ATA Device - could not load the driver so

I have a Gateway M285E laptop and I'm unable to get the DVD drive working.
Windows Vista reports that it could not load the driver software. Does
anyone have any idea how to get this working?

The unit is a Philips DVD+-RW SDVD8820 ATA Device

I would recommend reporting it using the tools mentioned in the feedback
shortcut.

I reported the exact issue using the tools and provided them with all the
information they needed. In a couple hours, Vista automatically picked up the
dvd-rw.

"RoccoP" wrote:

> I have a Gateway M285E laptop and I'm unable to get the DVD drive working.
> Windows Vista reports that it could not load the driver software. Does
> anyone have any idea how to get this working?
>
> The unit is a Philips DVD+-RW SDVD8820 ATA Device

This worked for me and others in this forum, delete the upperfilters /
lowerfilters keys

http://support.microsoft.com/default...b;en-us;314060

"RoccoP" wrote:

> I have a Gateway M285E laptop and I'm unable to get the DVD drive working.
> Windows Vista reports that it could not load the driver software. Does
> anyone have any idea how to get this working?
>
> The unit is a Philips DVD+-RW SDVD8820 ATA Device