please help <no drives were found>

hi there,my sony laptop ( vgn-fz70b ) shutdown with no reason, all of
sudden when i try to restart i saw a blue screen of death and afterward
it shutdown and restart again.i try to press f8 to open in safe mode an
to check what is the problem but unfortunately i cant access t
safemode.i try to reinstall again the os but when i am in the part tha
choosing the drive i didnt see any drive. <no drives were found >and
click load driver to provide a mass storage driver for installation >.
stop downloading cause i cant see any harddisk on their.and i check bio
setup..

boot priority order:
1:usb optical drive (*)
2:internal optical drive
3:floppy disk drive(*)
4:usb flash (*)
5:usb hard disk drive (*)
6:internal hard disk drive
7:network

there is no change values for all of these which supposed to be is t
set them who is 1st,2nd,3rd.

*-means this drive is available when external device boot is enable.

please help to solve this problem.and i really appreciate you
response..thank you very muc

--
rcec

rcec wrote:

>
> hi there,my sony laptop ( vgn-fz70b ) shutdown with no reason, all of a
> sudden when i try to restart i saw a blue screen of death and afterwards
> it shutdown and restart again.i try to press f8 to open in safe mode and
> to check what is the problem but unfortunately i cant access to
> safemode.i try to reinstall again the os but when i am in the part that
> choosing the drive i didnt see any drive. <no drives were found >and <
> click load driver to provide a mass storage driver for installation >.i
> stop downloading cause i cant see any harddisk on their.and i check bios
> setup..
>
> boot priority order:
> 1:usb optical drive (*)
> 2:internal optical drive
> 3:floppy disk drive(*)
> 4:usb flash (*)
> 5:usb hard disk drive (*)
> 6:internal hard disk drive
> 7:network
>
> there is no change values for all of these which supposed to be is to
> set them who is 1st,2nd,3rd.
>
> *-means this drive is available when external device boot is enable.
>
> please help to solve this problem.and i really appreciate your
> response..thank you very much

Your symptoms indicate hardware failure.

Are you using the Sony-provided recovery disc or something else? Because it
very much sounds like your hard drive (or motherboard - can't tell which
from here) has died. If you are using Sony-provided recovery discs, it will
have the drive controller drivers on it. If you are using a retail Vista
installation DVD, you need to provide the controller drivers on a USB stick
(press F6 when prompted during installation). You would get them from Sony's
tech support website for your specific model machine.

1. Is the hard drive seen in the BIOS? You will not be looking at the boot
order as you wrote above but to see if the drive is recognized. If it is
not, pull it and test it in another machine using a USB drive enclosure. If
the drive can't be seen or fails, then probably just the drive is bad and
your motherboard is OK. Buy another hard drive and use the Toshiba recovery
disc set to get Windows installed.

2. If the hard drive is seen in the BIOS in the original machine, test it
with a drive diagnostic utility downloaded from the hard drive mftr.'s
website (or use SeaTools For DOS). You will create a bootable CD with the
file you download by burning it as an image, not as data, using third-party
burning software such as Nero, Roxio, or the free ImgBurn. If the drive
fails any physical tests, replace it. If OTOH the drive tests OK but the
Sony recovery disc won't see it, probably your motherboard is bad. You would
need to call Sony tech support for the motherboard.

Doing all of this requires a certain level of computer skills and other
equipment on hand. Only you know whether a better course of action for you
would be to take the machine to a competent local tech. This won't be a
BigComputerStore/GeekSquad type of place.

Of course if the machine is still under warranty, call Sony to exercise it.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

malke;
thank you so much for the response.
i dont have recovery disc provided by sony..but i do have retail vista
installation dvd and i try to reinstall it but as you said i need a
driver to put in usb.i checked the my model and the sony esupport said <
my model is provided in japan> and now i click the link and it is
nihongo/japanese language. i cant read nihongo and i dont know what to
click and what driver will i get.please help me to provide those driver
in english.the other procedure you said it is very complicated with me
cause im only new in computer and as u said <Doing all of this requires
a certain level of computer skills>.thats why i need more experience
before doing that.
thank you very much for more help and more procedure but i guess i will
do the first procedure of yours.i hope you can help me more..thank you
again..rcec


--
rcec

rcec wrote:

>
> malke;
> thank you so much for the response.
> i dont have recovery disc provided by sony..but i do have retail vista
> installation dvd and i try to reinstall it but as you said i need a
> driver to put in usb.i checked the my model and the sony esupport said <
> my model is provided in japan> and now i click the link and it is
> nihongo/japanese language. i cant read nihongo and i dont know what to
> click and what driver will i get.please help me to provide those driver
> in english.the other procedure you said it is very complicated with me
> cause im only new in computer and as u said <Doing all of this requires
> a certain level of computer skills>.thats why i need more experience
> before doing that.
> thank you very much for more help and more procedure but i guess i will
> do the first procedure of yours.i hope you can help me more..thank you
> again..rcec

Call Sony again and see if they can sell you the recovery disc set in
English. If not, then you will need to get the drivers.

I don't mean to offend you in any way, but you should take this machine to a
competent local computer tech if it isn't under warranty. The hard drive and
motherboard need to be tested and then Windows needs to be installed. Based
on what you've written, you're simply not equipped to do this. There is no
shame in acknowledging that computer repair isn't your cup of tea; I don't
hesitate to call a plumber or take my car to the mechanic when things go
awry.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

malke
once again thank you very much for the response i really appreciat
this.i guess you are right " repairing is not my cup of tea ".and i a
thinking to bring my laptop to computer technician to make everything g
fine.but for now i will still searching for the drivers in the net an
hopefully i will find it the fit, compatible, cure and fix my machine
thank you for your time, effort and continues help.i hope you ar
always there for the people who need to solve their compute
problem.once again thanks and god bless you.rcec

--
rcec

rcec wrote:

>
> malke;
> once again thank you very much for the response i really appreciate
> this.i guess you are right " repairing is not my cup of tea ".and i am
> thinking to bring my laptop to computer technician to make everything go
> fine.but for now i will still searching for the drivers in the net and
> hopefully i will find it the fit, compatible, cure and fix my machine.
> thank you for your time, effort and continues help.i hope you are
> always there for the people who need to solve their computer
> problem.once again thanks and god bless you.rcec.

You will only find the drivers on Sony's tech support website for your
specific model computer. There is no point "searching for drivers in the
net".

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

malk
thank you very much once again for the reply. i decided to bring m
laptop to sony company here in japan.once again thanks for th
help..rce

--
rcec