Please HELP - Numerous Blue Screens

I have received the bluescreen at least 20 times. Although I don'
record the details each time, they appear to be different each time.
thought it was just a faulty laptop so I returned it and was given a ne
one and I am still getting the bluescreen. It usually appears after
install new software (installed printer) however I can receive upo
startup as well

I recorded the details twice
*First Details
OS Version 6.0.6001.2.1.0.768.
Locale ID 410
BC Code 3
BCP1 00000000C000000
BCP2 FFFFF80001F8636
BCP3 FFFFFA600A81FFA
BCP4 000000000000000
OS Version 6_0_600
Service Pack 1_
Product 786_

*Second Details
OS Version 6.0.6001.2.1.0.768.
Locale ID 410
BC Code c
BCP1 FFFFFA8009E0BD7
BCP2 000000000000000
BCP3 000000000000000
BCP4 FFFFF80001F513A
OS Version 6_0_600
Service Pack 1_
Product 786_

If anyone can help it would be greatly appreciated!!! It' is ver
frustrating as I use my laptop for work. Thanks so much

--
scheun
Posted via http://www.vistaheads.co

Hi, scheung.

When we hear that BSODs "appear to be different each time", it almost always
means problems with hardware, not software - although the hardware problem
might be a faulty driver. Getting the same problems with a second new
machine is rare. That would SEEM to rule out hardware, but maybe not.

What is the make and model of your new laptop? And your printer?

> OS Version 6_0_6001
> Service Pack 1_0

At this late date, I would expect new machines to be delivered with SP 2.0
installed. Maybe this is old stock that has been sitting on the shelf for a
while. Or returned by a previous customer?

You might need to return it to the dealer for a third new machine.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64

"scheung" <> wrote in message
news:...
>
> I have received the bluescreen at least 20 times. Although I don't
> record the details each time, they appear to be different each time. I
> thought it was just a faulty laptop so I returned it and was given a new
> one and I am still getting the bluescreen. It usually appears after I
> install new software (installed printer) however I can receive upon
> startup as well.
>
> I recorded the details twice:
> *First Details*
> OS Version 6.0.6001.2.1.0.768.3
> Locale ID 4105
> BC Code 3B
> BCP1 00000000C0000005
> BCP2 FFFFF80001F86369
> BCP3 FFFFFA600A81FFA0
> BCP4 0000000000000000
> OS Version 6_0_6001
> Service Pack 1_0
> Product 786_1
>
> *Second Details*
> OS Version 6.0.6001.2.1.0.768.3
> Locale ID 4105
> BC Code c5
> BCP1 FFFFFA8009E0BD70
> BCP2 0000000000000002
> BCP3 0000000000000001
> BCP4 FFFFF80001F513AF
> OS Version 6_0_6001
> Service Pack 1_0
> Product 786_1
>
> If anyone can help it would be greatly appreciated!!! It' is very
> frustrating as I use my laptop for work. Thanks so much!
>
>
> --
> scheung

Thanks for the reply R.C
I bought the laptop from Future Shop. The replacement laptop the
provided may very well be a return from a previous customer as well. I
was replaced about 6 months ago
Another odd observation is that I have only received the BSOD once a
work (just this morning). All other times have been at home

I have the HP Pavilion dv6000 and the printer is Canon MP510

Hope this helps and thanks again for the response
Sharlee

R. C. White;1533612 Wrote:
> Hi, scheung
>
> When we hear that BSODs "appear to be different each time", it almos
> alway
> means problems with hardware, not software - although the hardwar
> proble
> might be a faulty driver. Getting the same problems with a second ne
> machine is rare. That would SEEM to rule out hardware, but maybe not
>
> What is the make and model of your new laptop? And your printer
>
> > OS Version 6_0_600
> > Service Pack 1_
>
> At this late date, I would expect new machines to be delivered with S
> 2.
> installed. Maybe this is old stock that has been sitting on the shel
> for
> while. Or returned by a previous customer
>
> You might need to return it to the dealer for a third new machine
>
> R
> -
> R. C. White, CP
> San Marcos, T
>
> Microsoft Windows MV
> Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x6
>
> "scheung" <> wrote in messag
> news:..
>
> > I have received the bluescreen at least 20 times. Although I don'
> > record the details each time, they appear to be different each time
>
> > thought it was just a faulty laptop so I returned it and was given
> ne
> > one and I am still getting the bluescreen. It usually appears after
> > install new software (installed printer) however I can receive upo
> > startup as well
>
> > I recorded the details twice
> > *First Details
> > OS Version 6.0.6001.2.1.0.768.
> > Locale ID 410
> > BC Code 3
> > BCP1 00000000C000000
> > BCP2 FFFFF80001F8636
> > BCP3 FFFFFA600A81FFA
> > BCP4 000000000000000
> > OS Version 6_0_600
> > Service Pack 1_
> > Product 786_
>
> > *Second Details
> > OS Version 6.0.6001.2.1.0.768.
> > Locale ID 410
> > BC Code c
> > BCP1 FFFFFA8009E0BD7
> > BCP2 000000000000000
> > BCP3 000000000000000
> > BCP4 FFFFF80001F513A
> > OS Version 6_0_600
> > Service Pack 1_
> > Product 786_
>
> > If anyone can help it would be greatly appreciated!!! It' is ver
> > frustrating as I use my laptop for work. Thanks so much
>
>
> > -
> > scheun

--
scheun
Posted via http://www.vistaheads.co

"R. C. White" <> wrote in message
news:...
> Hi, scheung.
>
> When we hear that BSODs "appear to be different each time", it almost
> always means problems with hardware, not software - although the hardware
> problem might be a faulty driver. Getting the same problems with a second
> new machine is rare. That would SEEM to rule out hardware, but maybe not.

It does look rather like a software error.

BC Code 3B is SYSTEM_SERVICE_EXCEPTION
"This indicates that an exception happened while executing a routine that
transitions from non-privileged code to privileged code. "

Parameter 1 (The exception that caused the bug check) is C0000005 : access
violation

BC Code c5 is DRIVER_CORRUPTED_EXPOOL
"This indicates that the system attempted to access invalid memory ... "

This can be because of various reasons, from a buggy driver to malware to
corruption
of system files, or - perhaps indeed a memory or other hardware error.

--pa


> What is the make and model of your new laptop? And your printer?
>
>> OS Version 6_0_6001
>> Service Pack 1_0
>
> At this late date, I would expect new machines to be delivered with SP 2.0
> installed. Maybe this is old stock that has been sitting on the shelf for
> a while. Or returned by a previous customer?
>
> You might need to return it to the dealer for a third new machine.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
>
> Microsoft Windows MVP
> Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64
>
> "scheung" <> wrote in message
> news:...
>>
>> I have received the bluescreen at least 20 times. Although I don't
>> record the details each time, they appear to be different each time. I
>> thought it was just a faulty laptop so I returned it and was given a new
>> one and I am still getting the bluescreen. It usually appears after I
>> install new software (installed printer) however I can receive upon
>> startup as well.
>>
>> I recorded the details twice:
>> *First Details*
>> OS Version 6.0.6001.2.1.0.768.3
>> Locale ID 4105
>> BC Code 3B
>> BCP1 00000000C0000005
>> BCP2 FFFFF80001F86369
>> BCP3 FFFFFA600A81FFA0
>> BCP4 0000000000000000
>> OS Version 6_0_6001
>> Service Pack 1_0
>> Product 786_1
>>
>> *Second Details*
>> OS Version 6.0.6001.2.1.0.768.3
>> Locale ID 4105
>> BC Code c5
>> BCP1 FFFFFA8009E0BD70
>> BCP2 0000000000000002
>> BCP3 0000000000000001
>> BCP4 FFFFF80001F513AF
>> OS Version 6_0_6001
>> Service Pack 1_0
>> Product 786_1
>>
>> If anyone can help it would be greatly appreciated!!! It' is very
>> frustrating as I use my laptop for work. Thanks so much!
>>
>>
>> --
>> scheung
>

Hi, Sharleen.

> Another odd observation is that I have only received the BSOD once at
> work (just this morning). All other times have been at home.

In my first post, I typed a question about the computer environment, then
deleted it because a laptop is portable, by definition, so the environment
changes often. But perhaps you run on battery at work and then plug in when
you get home? Or you don't have air conditioning at home so the computer
gets much hotter? Or some other such small but significant difference?

I'm not a techie, so I'm glad Pavel interpreted that Stop Code for us. As
he said, it may indicate faulty memory (which fits my "hardware" theory) or
a driver.

> may very well be a return from a previous customer as well. It
> was replaced about 6 months ago.

Well, 6 months ago SP1 was current. But your Vista should have been updated
to SP2 by now, either by the shop or by you. It's not likely that this will
cure your BSOD, but it is always a good idea to stay current with Service
Packs and other updates.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64

"scheung" <> wrote in message
news:...
>
> Thanks for the reply R.C.
> I bought the laptop from Future Shop. The replacement laptop they
> provided may very well be a return from a previous customer as well. It
> was replaced about 6 months ago.
> Another odd observation is that I have only received the BSOD once at
> work (just this morning). All other times have been at home.
>
> I have the HP Pavilion dv6000 and the printer is Canon MP510.
>
> Hope this helps and thanks again for the response.
> Sharleen
>
>
> R. C. White;1533612 Wrote:
>> Hi, scheung.
>>
>> When we hear that BSODs "appear to be different each time", it almost
>> always
>> means problems with hardware, not software - although the hardware
>> problem
>> might be a faulty driver. Getting the same problems with a second new
>> machine is rare. That would SEEM to rule out hardware, but maybe not.
>>
>> What is the make and model of your new laptop? And your printer?
>>
>> > OS Version 6_0_6001
>> > Service Pack 1_0
>>
>> At this late date, I would expect new machines to be delivered with SP
>> 2.0
>> installed. Maybe this is old stock that has been sitting on the shelf
>> for a
>> while. Or returned by a previous customer?
>>
>> You might need to return it to the dealer for a third new machine.
>>
>> RC
>>
>> "scheung" <> wrote in message
>> news:...
>> >
>> > I have received the bluescreen at least 20 times. Although I don't
>> > record the details each time, they appear to be different each time.
>> I
>> > thought it was just a faulty laptop so I returned it and was given a
>> new
>> > one and I am still getting the bluescreen. It usually appears after I
>> > install new software (installed printer) however I can receive upon
>> > startup as well.
>> >
>> > I recorded the details twice:
>> > *First Details*
>> > OS Version 6.0.6001.2.1.0.768.3
>> > Locale ID 4105
>> > BC Code 3B
>> > BCP1 00000000C0000005
>> > BCP2 FFFFF80001F86369
>> > BCP3 FFFFFA600A81FFA0
>> > BCP4 0000000000000000
>> > OS Version 6_0_6001
>> > Service Pack 1_0
>> > Product 786_1
>> >
>> > *Second Details*
>> > OS Version 6.0.6001.2.1.0.768.3
>> > Locale ID 4105
>> > BC Code c5
>> > BCP1 FFFFFA8009E0BD70
>> > BCP2 0000000000000002
>> > BCP3 0000000000000001
>> > BCP4 FFFFF80001F513AF
>> > OS Version 6_0_6001
>> > Service Pack 1_0
>> > Product 786_1
>> >
>> > If anyone can help it would be greatly appreciated!!! It' is very
>> > frustrating as I use my laptop for work. Thanks so much!
>> >
>> >
>> > --
>> > scheung

Thanks PA.

Is there anything I can do to fix the problem so I don't receive the
BSOD anymore?


--
scheung
Posted via http://www.vistaheads.com

Go the website of the computer manufacturer and download all the drivers:
chipset, audio, video, network, anything relevant.
Reinstall all these drivers and see if that solves your issues.
Laptop overheating is also a big cause of random BSODs so it may also
behoove you to try a laptop cooler.