Please help - Problem recovering backup data from Activesync

I was able to install the new update from Audiovox on the
new XV6600, but when I tried to restore from the backup
file the following error came up: "Restore could not copy
the following files to your device. To correct this
error, close all programs..." All my programs are closed
so this is not the problem. There was about 16 files on
the list that could not be restored on the device,
including the most important (Contacts, appointments,
tasks, etc). The list made me believe that they existed,
but were not able to be restored for some reason. What
can I do? Can also call 617-425-6300 ask for Dillon

You're not actually saying just what you are doing. When you say new
update do you mean an OS update, like from 2002 to 2003 ?


When you hard reset your machine go to the task list to see if anything
is running, it may be that those standard programs are open. Do your
restore straight after this.


"Dillon Currier" <> wrote in message
news:46c001c52427$a200e7e0$...
| I was able to install the new update from Audiovox on the
| new XV6600, but when I tried to restore from the backup
| file the following error came up: "Restore could not copy
| the following files to your device. To correct this
| error, close all programs..." All my programs are closed
| so this is not the problem. There was about 16 files on
| the list that could not be restored on the device,
| including the most important (Contacts, appointments,
| tasks, etc). The list made me believe that they existed,
| but were not able to be restored for some reason. What
| can I do? Can also call 617-425-6300 ask for Dillon

It's actually Settings/system/memory/running programs on
this device, but I think i was able to turn them off. If
this works, you are the best! Thx

>-----Original Message-----
>You're not actually saying just what you are doing. When
you say new
>update do you mean an OS update, like from 2002 to 2003 ?
>
>
>When you hard reset your machine go to the task list to
see if anything
>is running, it may be that those standard programs are
open. Do your
>restore straight after this.
>
>
>"Dillon Currier" <>
wrote in message
>news:46c001c52427$a200e7e0$...
>| I was able to install the new update from Audiovox on
the
>| new XV6600, but when I tried to restore from the backup
>| file the following error came up: "Restore could not
copy
>| the following files to your device. To correct this
>| error, close all programs..." All my programs are
closed
>| so this is not the problem. There was about 16 files on
>| the list that could not be restored on the device,
>| including the most important (Contacts, appointments,
>| tasks, etc). The list made me believe that they
existed,
>| but were not able to be restored for some reason. What
>| can I do? Can also call 617-425-6300 ask for Dillon
>
>
>.
>

Didn't work. I shut off all running programs, but it
still didn't work. Just can't get all info. from that
backup file. Any other suggestions


>-----Original Message-----
>You're not actually saying just what you are doing. When
you say new
>update do you mean an OS update, like from 2002 to 2003 ?
>
>
>When you hard reset your machine go to the task list to
see if anything
>is running, it may be that those standard programs are
open. Do your
>restore straight after this.
>
>
>"Dillon Currier" <>
wrote in message
>news:46c001c52427$a200e7e0$...
>| I was able to install the new update from Audiovox on
the
>| new XV6600, but when I tried to restore from the backup
>| file the following error came up: "Restore could not
copy
>| the following files to your device. To correct this
>| error, close all programs..." All my programs are
closed
>| so this is not the problem. There was about 16 files on
>| the list that could not be restored on the device,
>| including the most important (Contacts, appointments,
>| tasks, etc). The list made me believe that they
existed,
>| but were not able to be restored for some reason. What
>| can I do? Can also call 617-425-6300 ask for Dillon
>
>
>.
>

I don't know if it's the OS update like the one from
2002/3? I didn't know one existed for this device that
just came out a little while ago. There is only one
update and it's the one I used.

Turning off running programs didn't help...do you know
another secret?


>-----Original Message-----
>Did you miss the other question? It's a secret?
>
>
>"Dillon Currier" <>
wrote in message news:477601c52438$99a038b0
$...
>| Didn't work. I shut off all running programs, but it
>| still didn't work. Just can't get all info. from that
>| backup file. Any other suggestions
>|
>|
>| >-----Original Message-----
>| >You're not actually saying just what you are doing.
When
>| you say new
>| >update do you mean an OS update, like from 2002 to
2003 ?
>| >
>| >
>| >When you hard reset your machine go to the task list
to
>| see if anything
>| >is running, it may be that those standard programs are
>| open. Do your
>| >restore straight after this.
>| >
>| >
>| >"Dillon Currier" <>
>| wrote in message
>| >news:46c001c52427$a200e7e0$...
>| >| I was able to install the new update from Audiovox
on
>| the
>| >| new XV6600, but when I tried to restore from the
backup
>| >| file the following error came up: "Restore could
not
>| copy
>| >| the following files to your device. To correct this
>| >| error, close all programs..." All my programs are
>| closed
>| >| so this is not the problem. There was about 16
files on
>| >| the list that could not be restored on the device,
>| >| including the most important (Contacts, appointments,
>| >| tasks, etc). The list made me believe that they
>| existed,
>| >| but were not able to be restored for some reason.
What
>| >| can I do? Can also call 617-425-6300 ask for Dillon
>| >
>| >
>| >.
>| >

An OS update can cause issues as your machine looks like a new one- it
can stop restores happening. I would find out just what you did and try
to undo the change- perhaps a return to the original OS will sort it.
It seems to be the best option now, if it doesn't work then it seems
you may have lost the data.

I know this doesn't help now but you should seriously consider
understanding what updates are and what they do as well as potential
effects on your machine and data *before* blindly updating.


"Dillon" <> wrote in message
news:5ac401c5244b$2d967770$...
| I don't know if it's the OS update like the one from
| 2002/3? I didn't know one existed for this device that
| just came out a little while ago. There is only one
| update and it's the one I used.
|
| Turning off running programs didn't help...do you know
| another secret?
|
|
| >-----Original Message-----
| >Did you miss the other question? It's a secret?
| >
| >
| >"Dillon Currier" <>
| wrote in message news:477601c52438$99a038b0
| $...
| >| Didn't work. I shut off all running programs, but it
| >| still didn't work. Just can't get all info. from that
| >| backup file. Any other suggestions
| >|
| >|
| >| >-----Original Message-----
| >| >You're not actually saying just what you are doing.
| When
| >| you say new
| >| >update do you mean an OS update, like from 2002 to
| 2003 ?
| >| >
| >| >
| >| >When you hard reset your machine go to the task list
| to
| >| see if anything
| >| >is running, it may be that those standard programs are
| >| open. Do your
| >| >restore straight after this.
| >| >
| >| >
| >| >"Dillon Currier" <>
| >| wrote in message
| >| >news:46c001c52427$a200e7e0$...
| >| >| I was able to install the new update from Audiovox
| on
| >| the
| >| >| new XV6600, but when I tried to restore from the
| backup
| >| >| file the following error came up: "Restore could
| not
| >| copy
| >| >| the following files to your device. To correct this
| >| >| error, close all programs..." All my programs are
| >| closed
| >| >| so this is not the problem. There was about 16
| files on
| >| >| the list that could not be restored on the device,
| >| >| including the most important (Contacts, appointments,
| >| >| tasks, etc). The list made me believe that they
| >| existed,
| >| >| but were not able to be restored for some reason.
| What
| >| >| can I do? Can also call 617-425-6300 ask for Dillon
| >| >
| >| >
| >| >.
| >| >

Hi Dillon,

If its only Contacts, Appointments and Tasks, then you can recover them via
your desktop on the next sync (if they are present in Outlook). With
respect to the files, assuming you have used ActiveSync to perform a backup,
then you can consider using STGViewer to recover those files, if they are
not available on your desktop.

http://www.pocketgear.com/software_detail.asp?id=2024

--
Regards,
Raj Pillai
http://www.pocketpcfaq.com/raj


"Dillon Currier" <> wrote in message
news:46c001c52427$a200e7e0$...
>I was able to install the new update from Audiovox on the
> new XV6600, but when I tried to restore from the backup
> file the following error came up: "Restore could not copy
> the following files to your device. To correct this
> error, close all programs..." All my programs are closed
> so this is not the problem. There was about 16 files on
> the list that could not be restored on the device,
> including the most important (Contacts, appointments,
> tasks, etc). The list made me believe that they existed,
> but were not able to be restored for some reason. What
> can I do? Can also call 617-425-6300 ask for Dillon