Please Help: USB Device (Pocket PC) Not Recognized

My HP Jornada is no longer recognized by my desktop.

When inserting the Jornada into the cradle, I get "USB device not
recognized" message.

I have run troubleshooters for both Activesync and USB devices. I have
uninstalled/reinstalled Activesync. I have tested my Jornada in another
person'scradle - my Jornada still does not work. When I try a different
Jornada in my cradle, it works fine. I have done a hard reset of my Jornada
and I still have the problem.

Is this a hardware problem with the Jornada???

Hi,
It might be. Have you tried calling HP and asking them for assistance?


--
Chris De Herrera
http://www.cewindows.net
http://www.tabletpctalk.com
http://www.pocketpctalk.com

<> wrote in message
news:...
>
>
> My HP Jornada is no longer recognized by my desktop.
>
> When inserting the Jornada into the cradle, I get "USB device not
> recognized" message.
>
> I have run troubleshooters for both Activesync and USB devices. I have
> uninstalled/reinstalled Activesync. I have tested my Jornada in another
> person'scradle - my Jornada still does not work. When I try a different
> Jornada in my cradle, it works fine. I have done a hard reset of my
> Jornada
> and I still have the problem.
>
> Is this a hardware problem with the Jornada???
>
>

I had this problem with my Jornada and still do to some extent.
It was a problem with an intermittent connection between the cradle and the
connector at the bottom of the Jornada. I was able to make a good connection
by placing my thumb on the bottom of the Jornada while it was in the cradle
and then tilting the top of the Jornada forward. I now have placed several
Post-It notes on the top half of the cradle to act as a shim. I've noticed
that the connecter in the Jornada seems to wobble a bit not making a good
connection with the contacts on the cradle.

Mark

<> wrote in message
news:...
>
>
> My HP Jornada is no longer recognized by my desktop.
>
> When inserting the Jornada into the cradle, I get "USB device not
> recognized" message.
>
> I have run troubleshooters for both Activesync and USB devices. I have
> uninstalled/reinstalled Activesync. I have tested my Jornada in another
> person'scradle - my Jornada still does not work. When I try a different
> Jornada in my cradle, it works fine. I have done a hard reset of my
Jornada
> and I still have the problem.
>
> Is this a hardware problem with the Jornada???
>
>

Try pressing the reset button on the back of the
Jornada. (little red button)
>-----Original Message-----
>
>
>My HP Jornada is no longer recognized by my desktop.
>
>When inserting the Jornada into the cradle, I get "USB
device not
>recognized" message.
>
>I have run troubleshooters for both Activesync and USB
devices. I have
>uninstalled/reinstalled Activesync. I have tested my
Jornada in another
>person'scradle - my Jornada still does not work. When I
try a different
>Jornada in my cradle, it works fine. I have done a hard
reset of my Jornada
>and I still have the problem.
>
>Is this a hardware problem with the Jornada???
>
>
>.
>