Portable USB Storage Device

Hi
I see that others are having some problems with the USB ports and VISTA too.
I am NOT computer savvy and need some help in non computer savvy language.
Please and thank you in advance. LOL

I have a brand new laptop with Vista. It swallowed a 12 page document this
past spring. I was or thought I was saving it to the USB device AND the hard
drive. It was neither place. After that fiasco I found the "automatic back
up" option and activated it. Now when ever I try to save a document to the
device it says "file permission denied" and makes a backup. Consequently I
have way too many partial documents and no whole documents. So I would like
to know what to do to correct that.

My second problem is that I can not safely eject the device. I get an error
message that says something like unable to stop generic mass storage volume
because it is in use by another program. I guarantee I have closed every
application that it was using and every other one on the system. The only way
to "free" it is to shut down the computer. I have bought two different USB
storage devices just in case. All of them work fine with my desk computer
running on XP. Please help and/or direct me to a good source. BTW Talking to
Toshiba tech support (my Vista is bundled) was like talking to (you fill in
the blank). I have lots of case numbers and still the same problem.

Hi,

You may want to see if this applies:
http://support.microsoft.com/kb/925528

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"NC" <> wrote in message
news:BBABB291-4043-47B7-B55D-...
> Hi
> I see that others are having some problems with the USB ports and VISTA
> too.
> I am NOT computer savvy and need some help in non computer savvy language.
> Please and thank you in advance. LOL
>
> I have a brand new laptop with Vista. It swallowed a 12 page document this
> past spring. I was or thought I was saving it to the USB device AND the
> hard
> drive. It was neither place. After that fiasco I found the "automatic back
> up" option and activated it. Now when ever I try to save a document to the
> device it says "file permission denied" and makes a backup. Consequently I
> have way too many partial documents and no whole documents. So I would
> like
> to know what to do to correct that.
>
> My second problem is that I can not safely eject the device. I get an
> error
> message that says something like unable to stop generic mass storage
> volume
> because it is in use by another program. I guarantee I have closed every
> application that it was using and every other one on the system. The only
> way
> to "free" it is to shut down the computer. I have bought two different
> USB
> storage devices just in case. All of them work fine with my desk computer
> running on XP. Please help and/or direct me to a good source. BTW Talking
> to
> Toshiba tech support (my Vista is bundled) was like talking to (you fill
> in
> the blank). I have lots of case numbers and still the same problem.
>

Rick,
Thank you for the reply. I am going to have to get someone who knows what
this all means to check it out for me. LOL I appreciate your help.

"Rick Rogers" wrote:

> Hi,
>
> You may want to see if this applies:
> http://support.microsoft.com/kb/925528
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "NC" <> wrote in message
> news:BBABB291-4043-47B7-B55D-...
> > Hi
> > I see that others are having some problems with the USB ports and VISTA
> > too.
> > I am NOT computer savvy and need some help in non computer savvy language.
> > Please and thank you in advance. LOL
> >
> > I have a brand new laptop with Vista. It swallowed a 12 page document this
> > past spring. I was or thought I was saving it to the USB device AND the
> > hard
> > drive. It was neither place. After that fiasco I found the "automatic back
> > up" option and activated it. Now when ever I try to save a document to the
> > device it says "file permission denied" and makes a backup. Consequently I
> > have way too many partial documents and no whole documents. So I would
> > like
> > to know what to do to correct that.
> >
> > My second problem is that I can not safely eject the device. I get an
> > error
> > message that says something like unable to stop generic mass storage
> > volume
> > because it is in use by another program. I guarantee I have closed every
> > application that it was using and every other one on the system. The only
> > way
> > to "free" it is to shut down the computer. I have bought two different
> > USB
> > storage devices just in case. All of them work fine with my desk computer
> > running on XP. Please help and/or direct me to a good source. BTW Talking
> > to
> > Toshiba tech support (my Vista is bundled) was like talking to (you fill
> > in
> > the blank). I have lots of case numbers and still the same problem.
> >
>
>