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Possible OEM Problem?

 
 
SueZee
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      02-21-2008
Hi everyone, I'm trying to help my brother learn how to use computers and
it would seem that when he clicks on start and then Help and Support,
instead of getting what I see he gets a help box from COMPAC instead. He
said he used to get the windows help page before. How can we get it to go
back? His machine is a HP. Please help if you can!

 
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Dustin Harper
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      02-21-2008
HP & Compaq are now the same company. And they branded the computer with
it's own custom Help pages.

--
Dustin Harper

http://www.VistaRIP.com | Vista Resource & Information Page


"SueZee" <> wrote in message
news:...
> Hi everyone, I'm trying to help my brother learn how to use computers and
> it would seem that when he clicks on start and then Help and Support,
> instead of getting what I see he gets a help box from COMPAC instead. He
> said he used to get the windows help page before. How can we get it to go
> back? His machine is a HP. Please help if you can!


 
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SueZee
Guest
Posts: n/a

 
      02-21-2008
"Branded" Does this mean we can't get that off of there and go back to the
orginal Help and Support Page from Windows? Oh I hope not!

"Dustin Harper" <> wrote in message
news:0C4B94B4-A9CA-42DF-8D4D-...
> HP & Compaq are now the same company. And they branded the computer with
> it's own custom Help pages.
>
> --
> Dustin Harper
>
> http://www.VistaRIP.com | Vista Resource & Information Page
>
>
> "SueZee" <> wrote in message
> news:...
>> Hi everyone, I'm trying to help my brother learn how to use computers
>> and it would seem that when he clicks on start and then Help and Support,
>> instead of getting what I see he gets a help box from COMPAC instead. He
>> said he used to get the windows help page before. How can we get it to
>> go back? His machine is a HP. Please help if you can!

>


 
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Bob
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Posts: n/a

 
      02-21-2008
By default Windows Online help is searched.

"SueZee" <> wrote in message
news:...
> "Branded" Does this mean we can't get that off of there and go back to the
> orginal Help and Support Page from Windows? Oh I hope not!
>
> "Dustin Harper" <> wrote in message
> news:0C4B94B4-A9CA-42DF-8D4D-...
>> HP & Compaq are now the same company. And they branded the computer with
>> it's own custom Help pages.
>>
>> --
>> Dustin Harper
>>
>> http://www.VistaRIP.com | Vista Resource & Information Page
>>
>>
>> "SueZee" <> wrote in message
>> news:...
>>> Hi everyone, I'm trying to help my brother learn how to use computers
>>> and it would seem that when he clicks on start and then Help and
>>> Support, instead of getting what I see he gets a help box from COMPAC
>>> instead. He said he used to get the windows help page before. How can
>>> we get it to go back? His machine is a HP. Please help if you can!

>>

>


 
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SueZee
Guest
Posts: n/a

 
      02-21-2008
I'm not talking about the online help. I'm talking about the help and
support files where you can access topics like "Windows Basics" "Security
and Maintenance" "Windows Online Help" "Table of Contents" "Troubleshooting"
"What's new" Then it will say "Ask soneone" and you can click to use Remote
Assistance etc....

My brother's computer no longer shows that, it shows some Compaq help
instead. He was learning about his computer by reading the Windows Basics
and now he can't find it. Compaq seems to have taken over.

"Bob" <> wrote in message
news:. ..
> By default Windows Online help is searched.
>
> "SueZee" <> wrote in message
> news:...
>> "Branded" Does this mean we can't get that off of there and go back to
>> the orginal Help and Support Page from Windows? Oh I hope not!
>>
>> "Dustin Harper" <> wrote in message
>> news:0C4B94B4-A9CA-42DF-8D4D-...
>>> HP & Compaq are now the same company. And they branded the computer with
>>> it's own custom Help pages.
>>>
>>> --
>>> Dustin Harper
>>>
>>> http://www.VistaRIP.com | Vista Resource & Information Page
>>>
>>>
>>> "SueZee" <> wrote in message
>>> news:...
>>>> Hi everyone, I'm trying to help my brother learn how to use computers
>>>> and it would seem that when he clicks on start and then Help and
>>>> Support, instead of getting what I see he gets a help box from COMPAC
>>>> instead. He said he used to get the windows help page before. How can
>>>> we get it to go back? His machine is a HP. Please help if you can!
>>>

>>

>


 
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Bob
Guest
Posts: n/a

 
      02-21-2008
Have him click the Ask button (top right near Options)

"SueZee" <> wrote in message
news:...
> I'm not talking about the online help. I'm talking about the help and
> support files where you can access topics like "Windows Basics" "Security
> and Maintenance" "Windows Online Help" "Table of Contents"
> "Troubleshooting" "What's new" Then it will say "Ask soneone" and you can
> click to use Remote Assistance etc....
>
> My brother's computer no longer shows that, it shows some Compaq help
> instead. He was learning about his computer by reading the Windows Basics
> and now he can't find it. Compaq seems to have taken over.
>
> "Bob" <> wrote in message
> news:. ..
>> By default Windows Online help is searched.
>>
>> "SueZee" <> wrote in message
>> news:...
>>> "Branded" Does this mean we can't get that off of there and go back to
>>> the orginal Help and Support Page from Windows? Oh I hope not!
>>>
>>> "Dustin Harper" <> wrote in message
>>> news:0C4B94B4-A9CA-42DF-8D4D-...
>>>> HP & Compaq are now the same company. And they branded the computer
>>>> with it's own custom Help pages.
>>>>
>>>> --
>>>> Dustin Harper
>>>>
>>>> http://www.VistaRIP.com | Vista Resource & Information Page
>>>>
>>>>
>>>> "SueZee" <> wrote in message
>>>> news:...
>>>>> Hi everyone, I'm trying to help my brother learn how to use computers
>>>>> and it would seem that when he clicks on start and then Help and
>>>>> Support, instead of getting what I see he gets a help box from COMPAC
>>>>> instead. He said he used to get the windows help page before. How can
>>>>> we get it to go back? His machine is a HP. Please help if you can!
>>>>
>>>

>>

>


 
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SueZee
Guest
Posts: n/a

 
      02-21-2008
Okay, I can see where you mean, but he can't do that, because when he clicks
on Help and Support, he doesn't get that screen where it even has that
option. He gets a box that is from Compaq. We want that screen back where
you can see the Ask button at the top right near options.....We want that
Compaq box gone.

"Bob" <> wrote in message
news:. ..
> Have him click the Ask button (top right near Options)
>
> "SueZee" <> wrote in message
> news:...
>> I'm not talking about the online help. I'm talking about the help and
>> support files where you can access topics like "Windows Basics"
>> "Security and Maintenance" "Windows Online Help" "Table of Contents"
>> "Troubleshooting" "What's new" Then it will say "Ask soneone" and you
>> can click to use Remote Assistance etc....
>>
>> My brother's computer no longer shows that, it shows some Compaq help
>> instead. He was learning about his computer by reading the Windows
>> Basics and now he can't find it. Compaq seems to have taken over.
>>
>> "Bob" <> wrote in message
>> news:. ..
>>> By default Windows Online help is searched.
>>>
>>> "SueZee" <> wrote in message
>>> news:...
>>>> "Branded" Does this mean we can't get that off of there and go back to
>>>> the orginal Help and Support Page from Windows? Oh I hope not!
>>>>
>>>> "Dustin Harper" <> wrote in message
>>>> news:0C4B94B4-A9CA-42DF-8D4D-...
>>>>> HP & Compaq are now the same company. And they branded the computer
>>>>> with it's own custom Help pages.
>>>>>
>>>>> --
>>>>> Dustin Harper
>>>>>
>>>>> http://www.VistaRIP.com | Vista Resource & Information Page
>>>>>
>>>>>
>>>>> "SueZee" <> wrote in message
>>>>> news:...
>>>>>> Hi everyone, I'm trying to help my brother learn how to use
>>>>>> computers and it would seem that when he clicks on start and then
>>>>>> Help and Support, instead of getting what I see he gets a help box
>>>>>> from COMPAC instead. He said he used to get the windows help page
>>>>>> before. How can we get it to go back? His machine is a HP. Please
>>>>>> help if you can!
>>>>>
>>>>
>>>

>>

>


 
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Bob
Guest
Posts: n/a

 
      02-21-2008
I don't know what else to tell you except the below which is copied and
pasted from Help and Support on my HP PC.

Is there a place where I can see all the Help topics?
The HP and Microsoft Help topics have their own Tables of Contents:

a.. Microsoft Table of Contents-Displayed by clicking the Browse Help
button at the top of the Help and Support Center.

b.. HP Table of Contents-Displayed by clicking the More Help topics link
on the Help and Support home page (click the Help and Support home button to
go to this page).

Note that using the Search feature returns topics from both HP and
Microsoft.



"SueZee" <> wrote in message
news:...
> Okay, I can see where you mean, but he can't do that, because when he
> clicks on Help and Support, he doesn't get that screen where it even has
> that option. He gets a box that is from Compaq. We want that screen back
> where you can see the Ask button at the top right near options.....We want
> that Compaq box gone.
>
> "Bob" <> wrote in message
> news:. ..
>> Have him click the Ask button (top right near Options)
>>
>> "SueZee" <> wrote in message
>> news:...
>>> I'm not talking about the online help. I'm talking about the help and
>>> support files where you can access topics like "Windows Basics"
>>> "Security and Maintenance" "Windows Online Help" "Table of Contents"
>>> "Troubleshooting" "What's new" Then it will say "Ask soneone" and you
>>> can click to use Remote Assistance etc....
>>>
>>> My brother's computer no longer shows that, it shows some Compaq help
>>> instead. He was learning about his computer by reading the Windows
>>> Basics and now he can't find it. Compaq seems to have taken over.
>>>
>>> "Bob" <> wrote in message
>>> news:. ..
>>>> By default Windows Online help is searched.
>>>>
>>>> "SueZee" <> wrote in message
>>>> news:...
>>>>> "Branded" Does this mean we can't get that off of there and go back to
>>>>> the orginal Help and Support Page from Windows? Oh I hope not!
>>>>>
>>>>> "Dustin Harper" <> wrote in message
>>>>> news:0C4B94B4-A9CA-42DF-8D4D-...
>>>>>> HP & Compaq are now the same company. And they branded the computer
>>>>>> with it's own custom Help pages.
>>>>>>
>>>>>> --
>>>>>> Dustin Harper
>>>>>>
>>>>>> http://www.VistaRIP.com | Vista Resource & Information Page
>>>>>>
>>>>>>
>>>>>> "SueZee" <> wrote in message
>>>>>> news:...
>>>>>>> Hi everyone, I'm trying to help my brother learn how to use
>>>>>>> computers and it would seem that when he clicks on start and then
>>>>>>> Help and Support, instead of getting what I see he gets a help box
>>>>>>> from COMPAC instead. He said he used to get the windows help page
>>>>>>> before. How can we get it to go back? His machine is a HP. Please
>>>>>>> help if you can!
>>>>>>
>>>>>
>>>>
>>>

>>

>


 
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