possible spyware?

i believe that i have some sort of spyware or something on my computer.avast
did not catch the install, so i downloaded spybot. it does not find anything.
so here is the problem, when i restored my computer back to orginal norton
said that i had a trojan. well nothing else finds it, but i cannot open any
of my music or pictures. i can open everything in safe mode with no problems.
i no longer have norton as it costs $ that i dont have right now. it was just
a trial version. please help me. thanks.

edit

i am running vista 32 on a hp pavilion slimline

"Casper34" <> wrote in message
news:BD09FCC3-3530-42AD-BDD2-...
>i believe that i have some sort of spyware or something on my
>computer.avast
> did not catch the install, so i downloaded spybot. it does not find
> anything.
> so here is the problem, when i restored my computer back to orginal norton
> said that i had a trojan. well nothing else finds it, but i cannot open
> any
> of my music or pictures. i can open everything in safe mode with no
> problems.
> i no longer have norton as it costs $ that i dont have right now. it was
> just
> a trial version. please help me. thanks.

download and install the free AVG anti-virus/anti-spyware.
http://www.download.com/AVG-Anti-Vir...dlPid=10861654

Hi,

Update and run your antivirus software while in safe mode. Running a scan in
normal mode when already infected is like trying to stop a speeding car by
dragging your feet on the pavement.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Casper34" <> wrote in message
news:BD09FCC3-3530-42AD-BDD2-...
>i believe that i have some sort of spyware or something on my
>computer.avast
> did not catch the install, so i downloaded spybot. it does not find
> anything.
> so here is the problem, when i restored my computer back to orginal norton
> said that i had a trojan. well nothing else finds it, but i cannot open
> any
> of my music or pictures. i can open everything in safe mode with no
> problems.
> i no longer have norton as it costs $ that i dont have right now. it was
> just
> a trial version. please help me. thanks.

Get SUPERAntiSpyware. It's probably the best anti-spyware option out
there today.

'SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!'
(http://www.superantispyware.com)


--
FrozenEclipse

ok i have downloaded both avg and super anti spyware, ran them both in safe,
and still cannot see any pictures or play music. norton said that the trojan
i have effects mutimedia, i dont remember the name... sorry. i have
pictures on here that i cannot replace. i have learned to BACKUP pictures and
music now. please help

On Sun, 20 Jul 2008 14:51:00 -0700, Casper34 wrote:

> i believe that i have some sort of spyware or something on my computer.avast
> did not catch the install, so i downloaded spybot. it does not find anything.
> so here is the problem, when i restored my computer back to orginal norton
> said that i had a trojan. well nothing else finds it, but i cannot open any
> of my music or pictures. i can open everything in safe mode with no problems.
> i no longer have norton as it costs $ that i dont have right now. it was just
> a trial version. please help me. thanks.

The free version of Superantispywarte should get you out if trouble.

A clarification on the terminology: the word "malware" is short for
"malicious software." Most Anti-Virus applications detect many types of
malware such as viruses, worms, trojans, etc.
What AV applications usually don't detect is "non-viral" malware, and the
term "non-viral malware" is normally used to refer to things like spyware
and adware.

On Sun, 20 Jul 2008 18:27:04 -0700, Casper34 wrote:

> ok i have downloaded both avg and super anti spyware, ran them both in safe,
> and still cannot see any pictures or play music. norton said that the trojan
> i have effects mutimedia, i dont remember the name... sorry. i have
> pictures on here that i cannot replace. i have learned to BACKUP pictures and
> music now. please help

Download/Execute David H. Lipman's MULTI_AV.EXE from the URL:
http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
http://www.pctipp.ch/downloads/dl/35905.asp
English:
http://www.raymond.cc/blog/archives/...irus-for-free/

Then:
Download and execute HiJack This! (HJT)
http://www.trendsecure.com/portal/en...HJTInstall.exe

Please, do not post HJT logs to this newsgroup.
Fora where you can get expert advice for HiJack This! (HJT) logs.

NOTE: Registration is required in any of the below before posting a log

http://www.theeldergeek.com/forum/in...6&showforum=29
http://www.thespykiller.co.uk/index.php?board=3.0
http://www.bleepingcomputer.com/forums/forum22.html
http://castlecops.com/forum67.html
http://forums.tomcoyote.org/index.php?showforum=27
http://www.5starsupport.com/ipboard/...p?showforum=18
http://www.spywarewarrior.com/viewforum.php?f=5

Good luck

"Casper34" <> wrote in message
news:AF246C48-B684-4431-8902-...
> ok i have downloaded both avg and super anti spyware, ran them both in safe,
> and still cannot see any pictures or play music. norton said that the trojan
> i have effects mutimedia, i dont remember the name... sorry. i have
> pictures on here that i cannot replace. i have learned to BACKUP pictures and
> music now. please help

What do you mean you cannot see any pictures ?
How are you trying to see the pictures ?
What does any error message say ?

On Sun, 20 Jul 2008 17:45:33 -0500, FrozenEclipse quoth:

>
> Get SUPERAntiSpyware. It's probably the best anti-spyware option out
> there today.
>
> 'SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!'
> (http://www.superantispyware.com)
>
>
> --

why do you say this? is there some research I can look at? (looking for
ways to keep my wife's machine clean.)

Felmon